OneAssist Consumer Solutions Complaints & Reviews

Dear oneassist team
I have got a message for renewal of my plan without my consent. How can you extend without asking me...??? This is like a cheating. No one can accept this type of thing. You people have behaved totally unprofessional.
Kindly cancel my membership plan and refund my hard earned money immediately.

My details are following

Name:divakar dhar dwivedi
Membership id: [protected]
Relationship no : 1600489

Thanks in advance

Hello,

I received sms from hdfc that one assist membership fee deducted from my credit card to one assist plan. Without my permission without any intimation you have deducted the amount rs. 1899..

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated.

I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 20.12hrs. 05 jan 2018
Kotak credit card no. Xx3808
Oneassist relationship number : 1607732

Have bought mobile insurance, screen got damaged due to accident. Have notified & raised issue within 4 days (Including holidays), they rejected claim saying that i've not informed within 48hrs of accident. I was not aware that i have not bought mobile insurance but it is 48rs limit mobile insurance which is no where highlighted in bold or front page or on their website home page or faq's, even not mentioned in details on how to file a claim. As per their policy if calling them after 48hrs then actually no accident - no damage happened for them, client should forget everything else once they have been to accident & call them up first to complete their process to avail claim.
Worthless & horrible! Complete fraud!- strange that no govt. Action yet against such companies.

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.
Lease deactivate and refund my money asap

Name: subhasree biswas
Date of incident : 3/01/2018
Mobile no: [protected]
Email : [protected]@gmail.com
Oneassist relationship number : 915139

I received sms from axis bank that rs-1399/- deducted from my axis bank account one assist plan on 29/12/2017. Without my permission.. I also got a mail and a post from one assist team. Last year also i have received a call and money deducted from my account. After follow up with one assist team half of my money got refunded. Now again they have deducted.

Request you to deactivate/cancel the one assist services and refund my amount asap.

Please deactivate and refund my money asap
Date of incident : 29/12/2017

Contact number - [protected]

Name - sinto d ovungal

One assist plan — cancellation and refund

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 03/01/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 03/01/2018
Hdfc credit card no. Xx5216

One assist plan — cancellation and refund

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 03/01/2018
Hdfc credit card no. Xx5216

I received sms from hdfc bank that rs-1500/- deducted from my credit card to one assist plan on 27/12/2017. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling but no one responding, and they not cancelling the servicing.
Please wihdraw all plans which ever activated.
Please deactivate and refund my money asap
Card number ending with -. 5077
Name - shivi khandelwal
Relationship no -3309004

Hello there

I received sms from icici bank on 3rd january 2018 that rs-1399/- deducted from my online banking to one assist membership fee. I didn't intimated that they are doing so by email or sms. I will file a case against these people how they will do without my permission and who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: suneel kumar biyyapu
Date of incident : 03/01/2018
Mobile no: +91-[protected]

Hi, this is sabarinath my mobile no [protected], i have received the call from one assist about the insurance for my hdfc credit card. They explained the plan, i was just listening and connected the call to various teams and said that it was very useful plan. They cut the call, suddenly after 3 days my credit card was deducted of about rs. 2, 499 from credit card ending with 0810. I was unaware of the fact that money will deducted automatically from my credit card. I have called one assist customer complaint number 3 days before, i have explained what just happened they said they will refund the money and track the issue, i will get the details in two days. Still now i didn't get any response from one assist. Even though i called your customer care number there is no response from the number i actually waited for more than 30 minutes.. Hence i request you here please cancel my plan and refund my money asap.

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 27/12/2017. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
Please wihdraw all plans which ever activated.
Please deactivate and refund my money asap
Date of incident : 27/12/2017
Hdfc credit card no. Xx7135
Request vide service no.2731573
Relationship no-3445508

I received a call from icici bank regarding the details of one assist plan and automatically after the call they activated the plan. I was not informed about the fact that they would deduct money from my account. I do not need this plan.
This is unacceptable to charge you for something you don't even want.
Please deactivate this plan and refund my money as soon as possible.

One asssit id : sr[protected]

Dear concern,

Without any intimation my account renewed by you. So please stop your renewal process to my account. And this not correct do like this.
And so many time tried to catch you through your customer care number but failed all times.
Please don't renewal my account.
Do the needful.

Regards,
Gopi sivagoni

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2113 without my concern on date:28/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3300582
Name :- jasbir singh
Mobile no. :- [protected]
Credit card number ending :- 2113

Deactivate one assist plan
I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. The bank in question kotak bank should also refrain from sharing customer details. Its really annoying to say the least.

Please deactivate and refund my money asap
Name: dishant modi

I received a call from axis bank regarding some debit card security on 02 jan 2018 and then i got a message that rs 1899 has been debited from my account. I request you to cancel this one assist plan. It is activated on 02 jan 2018 and an amount of rs. 1899 has been deducted without my permission. I am not interested in this services. So i request you to cancel this plan and refund my money very soon. I tried to contact customer care but i got no response.

Date of incident: 02 jan 2018
Relationship no: 3499611

Hello this is shalu tiwari my account number is [protected] someone call me from one assist and offered me scheme but i am not interested and i am totally don't want any scheme but 1999 rupees debit from my account this is very pathetic i want money return otherwise i am closing my account from axis bank give me response as soon as possible otherwise i will claim case.

I have applied for icici credit card last november 2017 and they have activated cpp for that card. 1399 rs deducted from my credit card on 30-december 2017. I went bank to for remove that plan. They said we are not responsible for that. Why i ll bother like this.
When i raised a complain, one assist customer care executive saying that you can only deactivate the plan before 45 days of renew period. I want to cancel the protection plan now. Relationship no-3442807.

No 1 fraud company... No 1 fraud company... All the people who got cheated please contact me at [protected] or email me at amar. [protected]@yahoo.in... We all together go to consumer court and file the case against the company... So at least they cannot cheat another customers... Look at the reviews no one had said anything good about the company... So let's get together and stop this cheating company to cheat more customers... Company has their agents in the store who tells u good things about insurance at the time of buying.. They both company and store agents make money on you.. Please forward this message to as many as possible to all... Thanks

Service request number 2706035. Hi. I had raised a claim in the month of may, it had to be subsequently closed since i was busy and could not find out time to get it repaired. The point is the company doesn't provide a replacement phone, so it was a challenge for me to manage without it. I raised a fresh request in december 2017 because i was finally able to find out time for this. The company has rejected my claim stating that cases which are not responded to within 60 days are closed, and cannot be reopened.

I asked them for documented terms and conditions where this was mentioned, but i wasn't provided the same. I just received a one liner stating it has been closed and the worst part is they decided to lie, and tell in the mail that i didn't submit requisite documents. Trough this forum, i would request these guys to check your records and know for yourself how satisfied you guys were with the documents i had uploaded on your website, you guys were even ready for pick up, but since you didn't provide the replacement handset, i asked you to defer it till the time i am no longer dependent on my phone.

Why did the company not inform me that my claim will be rejected in future if the period of 60 days is exceeded, what was stopping them from doing so?

How can they dictate terms when i am within my rights and under insurance coverage at present?

I asked the representative to connect me to his senior, who was in fact strategizing this world class customer service, and as expected he wasn't available over call. Speaks volumes about your care for your customers.. I fail to understand the use of the word happy in your mail id, you guys must be happy but the customer is left fuming.