OneAssist Consumer Solutions Complaints & Reviews

You guys state, you have transferred money on 30 dec 2017, but till today i have not received the money and even shared bank statement with your team. Please check and provide resolution instead of giving fake assurances. This company doesn't help consumers and keep on provides false assurance and just sends an simple response to wait and wait. Please help me to get a resolution.

Fyi - i have bought the mobile insurance policy on 8th dec 2017 (For my mobile xaomi redmi note 4 3gb/32gb which i bought on 2 nov 2017) following which as per communication from oneassist my mobile was covered for any accidental damage. There was no policy document issued on purchase of policy and only one mail was sent to confirm initiation of policy. My member ship number is [protected].

Now on 15 dec 2017, i have raised a claim for damage that occur on 14th dec which was denied by company saying that there is a 15 days of cooling period which is no where mentioned neither in any policy communication nor in public forum terms and condition published by oneassist. I have followed up with oneassist but all in vein as they stop responding me on any of my mail. Following which i have replaced screen from local shot due to reasonable rate of replacing

On 1st jan 2018, due to accidental damage which leads to screen breakage for which i have raised a claim for replacement of screen again same was denied stating it can not be processed as i haven't approach authorized service centre.

Problem statement - in absence of defined policy document, oneassist is taking undue advantage of internally defined policy while keeping customer unaware and this comes as a surprise to the customer like me. So, such malpractice being followed by such a big organization should be noted and corrective action should be taken by regulatory. This has caused me lot of trouble mentally as following up for clarification like knocking on closed door with no response from other side is something should stop for betterment of customers.

Provided the product t&c url at website tab where no mention of 15 days cooling period which they claim. Also providing link of standard t&c - https://www.oneassist.in/general-terms-and-conditions/

Both t&c urls are in public forum which is being updated by oneassist. Ideally they should send policy document stating any constraint against claims.

If further necessary documents are required, i will share same as well.

Dear sir/ mam

I had a talk with miss shabnam on one assist for my card fee return.
With out my consent card is issued and insurance given and i am already send card to chennai office for blocking. Even i am not active this card. I want to help from your side pls refund my amount. Miss shabam even not talking gently as per her complaint department will call within 48 hours, right now i did not get a call.

Regards
Simmy tripathi

I received a call from axis bank yesterday. They told me this is for. Card protection.. I'm just a student, eventhough i said i have minimum balance with out my permission they took my 1899rs from my debit card.. My relationship no.:3530013. Please refund as soon as possible. It is not much required for me now. Please do as i need.

Please deactivate the service and refund

Hello there

I received sms from icici bank that rs-1899/- deducted from my account to one assist plan without my permission..
As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.
Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap

Date of incident 3 jan 2018
Oneassist relationship number : 1619429

Received a message that my newly bought plan was discontinued without our consent and permission. We never asked them to cancel the plan. We just bought it.
I bought oneassist accidental & liquid damage protection plan for mobile & tablets from rs 5001 to rs 8000 from amazon.
The amazon order details are:
Order date: 08-nov-2017
Order #[protected].
The plan was delivered to:
Mrs. Sushmita majumdar
Bunglow no. 114, m. B. Town, bandhu nagar, koradi road, nagpur, maharashtra-440030

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 21.17hrs. 6 jan 2018
Icici credit card no. Xx6900
Oneassist relationship number : 3529845

Hi im karthick s from chennai. My relationship no:1611685. This year inr.1931/- has debited from hdfc credit credit card ending 8086 on 4th jan 2018 without any intimation to me. Due to this i was struck up financially so i am decided to deactivate the one assist-wallet assist plan. I request you to deactvate the plan and refund the amount as soon as possible to the same credit card account.

Thank you
Karthick

I don't want one assist membership

But in my card amount is debited
I want money to return back
Card ending is 2395

Cardname :times card
Hdfc credit card

Name : keerthipati sai kumar

Money was debited my account with any acceptence
I already complaint to bank
You can check and solve the problem

I don't want the membership in oneassist

Your plan is been activated on my card without my permission i even requested to cancel this plan from my credit card. I got cancellation confirmation message but still it is closed from my credit card. I am not going to pay and file a suit against this illegal doings, it's my kind request to kindly cancel and refund my amount from my credit card. Relationship no. Is 3300433.

1 i had claimed the insurance on 13th of november 2017 and the mobile was picked by them on 22nd of dec 2017. I had purchased the mobile from flipkart and the first mobile was having the microphone issue and flipkart replaced it under their 10 days replacement guarantee. I got the new mobile from flipkart on 13th of jan 2017 but the invoice was created on 6th of jan 2017 (The date of packing/shipment). I called to customer care of one assist on very next day and asked the procedure to update imei, as usual they asked me write to [protected]@oneassist.in and surprisingly i got response from their end from [protected]@oneassist.in after calling multiple times on 13th of feb 2017. As i had already shared all details over phone so it was designed to make the delay. And finally they updated on 18th of feb 2017 (As info shared by them over phone). They rejected the insurance claim saying mobile imei number should be updated within 30 days of the imei change.
I believe they are going to waste my time and finally they will come up with new excuses. This is what oneassist do.

2 the device was picked by them on 22nd dec 2017 was having only screen damage on the lower left bottom of mobile as mentioned in claim also and it was powering on and in usable condition. But when they delivered i. E., yesterday on 5th jan 2018 evening at around 7:00 pm it is not taking charge and neither it is powering on. I have uploaded the photos as well. I believe one assist takes all original parts of the mobile which is in working condition and replace it with damaged parts. That is what i am seeing after getting my handset back in my hand.
I called to customer care and as expected i was told to mail to [protected]@oneassist.in and nobody is ready to raise complaint and share the complaint number over phone. They are simply putting customer in trouble purposefully. And you will feel hopeless talking to them as they will not share any useful information except "we do not have any update regarding this".

Dear oneassist team
I have got a message for renewal of my plan without my consent. How can you extend without asking me...??? This is like a cheating. No one can accept this type of thing. You people have behaved totally unprofessional.
Kindly cancel my membership plan and refund my hard earned money immediately.

My details are following

Name:divakar dhar dwivedi
Membership id: [protected]
Relationship no : 1600489

Thanks in advance

Hello,

I received sms from hdfc that one assist membership fee deducted from my credit card to one assist plan. Without my permission without any intimation you have deducted the amount rs. 1899..

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated.

I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 20.12hrs. 05 jan 2018
Kotak credit card no. Xx3808
Oneassist relationship number : 1607732

Have bought mobile insurance, screen got damaged due to accident. Have notified & raised issue within 4 days (Including holidays), they rejected claim saying that i've not informed within 48hrs of accident. I was not aware that i have not bought mobile insurance but it is 48rs limit mobile insurance which is no where highlighted in bold or front page or on their website home page or faq's, even not mentioned in details on how to file a claim. As per their policy if calling them after 48hrs then actually no accident - no damage happened for them, client should forget everything else once they have been to accident & call them up first to complete their process to avail claim.
Worthless & horrible! Complete fraud!- strange that no govt. Action yet against such companies.

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.
Lease deactivate and refund my money asap

Name: subhasree biswas
Date of incident : 3/01/2018
Mobile no: [protected]
Email : [protected]@gmail.com
Oneassist relationship number : 915139

I received sms from axis bank that rs-1399/- deducted from my axis bank account one assist plan on 29/12/2017. Without my permission.. I also got a mail and a post from one assist team. Last year also i have received a call and money deducted from my account. After follow up with one assist team half of my money got refunded. Now again they have deducted.

Request you to deactivate/cancel the one assist services and refund my amount asap.

Please deactivate and refund my money asap
Date of incident : 29/12/2017

Contact number - [protected]

Name - sinto d ovungal

One assist plan — cancellation and refund

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 03/01/2018. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 03/01/2018
Hdfc credit card no. Xx5216

One assist plan — cancellation and refund

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 03/01/2018
Hdfc credit card no. Xx5216

I received sms from hdfc bank that rs-1500/- deducted from my credit card to one assist plan on 27/12/2017. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling but no one responding, and they not cancelling the servicing.
Please wihdraw all plans which ever activated.
Please deactivate and refund my money asap
Card number ending with -. 5077
Name - shivi khandelwal
Relationship no -3309004

Hello there

I received sms from icici bank on 3rd january 2018 that rs-1399/- deducted from my online banking to one assist membership fee. I didn't intimated that they are doing so by email or sms. I will file a case against these people how they will do without my permission and who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: suneel kumar biyyapu
Date of incident : 03/01/2018
Mobile no: +91-[protected]