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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 16, 2025

Complaints 4079

Resolved

3094

Unresolved

985

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OneAssist Consumer Solutions reviews & complaints page 124

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Address: 560066

Dear sir / madam,

This is yashavantha c n
Mobile #[protected]

My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist
Please refund my money back.

Regards
Yashavantha c n

Mobile - [protected]
[protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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T

TheerthaD

from Mangalore, Karnataka

Dec 28, 2017

This company doesn't value for its customers. My claim is pending for verification since 3 weeks and they are least bothered. I am fed up of sending emails and asking about the update. Please help me to get a resolution...

OneAssist Consumer Solutions Customer Care's response, Dec 29, 2017

Verified Support

Dear Theertha,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist

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Address: 784125

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9165 on date : 17/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3101848
Name :- kishore saikia
Credit card number ending :- 9165

Feb 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kishore, Your Membership has already been cancelled vide Service Request number 2695127 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Brijesh, Team OneAssist.

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Rs.1399 has been charged as one assist charges on my card card without any intimation or my consent.

Please deactivate and refund my money asap

This is not accepted even no intimation.

How u people have my card details even i never given my card number to one assist

Please get this resolved. And refund my money as i never ask for it

Please help

Hitesh vaishnav

Feb 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Address: Cachar, Assam, 788006

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

Membership i. D. No. [protected]
One assist id number: s. R. No.[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as an icici customer. Thanks!
Tapan sarkar

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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My hdfc credit card account is deducted with 1899 rs without my permission by one assist consumer solutions and never called for membership and i don't need this service

And i have called to [protected] (One assist) and informed to cancel the member ship but the customer care member not hearing our wards and pressuring to explain & forcing me,

So please cancel this and please refund my amount to account

Kotraiah sm
Hdfc credit card last 4 digit-4881

Feb 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2695838 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Sundergarh, Odisha, 770039

My hadfc account is deducted with 1899 rs without my permission by one assist consumer solutions while my application for new credit card by hdfc. They claim i have to take this service while taking the credit card by hdfc.. They trapped me badly and said without this i will not get my new card and after 2 days i found they deducted 1899rs from my hdfc account.. I want my money refunded asap. I don't need this service and also don't need any credit card.

Suman choudhary
Mob - [protected]
Credit card last 4 digit-5749
Rourkela odisha 770039

Feb 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 27, 2017

Updated by Sumanmoon Email id- [protected]@gmail.com
Oneassist relationship no-3398682

Verified Support

Dec 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2711856 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Website: www.oneassist.in

Last year oneassist plan was activated on my hdfc credit card. I had asked for deactivation of plan. But plan was never deactivated and oneassist has deducted the entire amount of 1899 again without any confirmation from my side.
How these guys are operating.
First they harass you by calling again and again once plan is activated, they keep on deducting the amount again and again.
No answer to any call or mails.

Relationship no : 1542647
Want to deactivate my account immediately.
Also refund of amount deducted inr 1899.

Feb 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Naveen,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2711514 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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M

Maniashok Ashokmani

from Vadodara, Gujarat

Dec 28, 2017

Respected sir there debited my account same rupees of 1400rs please refund it

OneAssist Consumer Solutions Customer Care's response, Dec 28, 2017

Verified Support

Dear Maniashok,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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My hdfc credit card has been deducted rs.1399 in the name of one assist on dt.21/12/17. They activated this without my permission. I have opted out one assist plan activation already for my hdfc credit card and got an acknowledgement sms saying that the same has been deactivated. Even i called one assist customer care and cancelled the plan but still not getting the result after several tries.

I don't want the service just cancel it and refund my amount asap and don't activate it further.

Oneassist relationship no - 3300716

Feb 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Satyabrata, Your Membership has already been cancelled vide Service Request number 2690122 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Brijesh, Team OneAssist.

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Address: Hyderabad, Andhra Pradesh, 500070

My icici credit card has been deducted by 1399 rupees in the name of one assist. I didnt ask for any upgradation or anything. Could you please resolve it and refund my money back?
Please deactivate this plan and refund my money asap
Make sure to deactivate this plan asap
My account number:[protected]
And the transaction reference number:[protected]

Thanks

Feb 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Suvidha,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Bardhaman, West Bengal

I did not say them to active oneassist plan for my hdfc credit card. They automaticaly activate it. They send me a message for deactivate i replyed with stop still have not. Even i call oneassist costomer care for deactivate this plan. They have not deactivated oneassist plan and stil did not refund my money 1399, after calling for deactivation. Please refund my money

Feb 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Dec 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: One Assist

I didnt get a call and any access to activate one assist membership but they still automatically debited 1399rs from my hdfc credit card no. 4893xxxxxxxx0400 without my knowledge. This is fraud. How can they charge me without my knowledge i never opted for this membership. Plz cancel this and refund my money

And plz dont activate it in future other wise i will cancel my hdfc credit card and transfer my account to other banks

Credit card ending: 4893xxxxxxxx0400
Mobile no: [protected], [protected]
One assist relationship no: 33310954
Email = [protected]@gmail.com

Rgds.
Sumit

Jan 30, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sumit,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2701477 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Thrissur, Kerala, 680001

I have opted out oneassist plan activation already for my hdfc credit card and got an acknowledgement sms saying that the same has been de-activated. Still got an sms on sat 22 dec 2017, stating that oneassist fee of 1399 has been debited from my card. If it is a mistake, please correct the problem and credit the amount back to my card immediately, to avoid further complications.
Name: saralaprasannan p p
Contact no: [protected]
E-mail: [protected]@hotmail.com
Card last four no: 7185

Feb 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Saralaprasannan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2701505 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Hello

I received statement from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. Any such kind of information discussed with me at the time of credit card issuance. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back. Please dont do this at next time

Please deactivate and refund my money asap
Name: prem kumar t
Date of incident : 21/12/2017
Hdfc credit card no. Xx2881
Mobile no: [protected]
Email : prem. [protected]@gmail.com

Details
21/12/2017 one assist mfee emi 1399 dr

Jan 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Prem,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2701122 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Am shreay mera phone road per ruk ker recieved karne se peeche bike se takkar so jane se mera phone damage ho gaya one assist company ke custmor care walo baar baar statement change karwaye kaisa hua yeh unke kehne per apna statement change kiya ab bol rhe hai inrurance company se baat huye hai aapke phone ka claim company nhi de paayege company aap apne aap thik kara le main es company ki shikayat consumer court tak lekar jaunga incurance accidental ka hai uske baad no claim.

+3 photos

Jan 26, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist..!

We are sorry to inform you that your Claim has been rejected by the Insurance company basis on the description given by you. The company felt that the damage happened was due to Improper handling and not due to any accidental force. Hope your query is addressed.

Regards

Sagar

Team OneAssist

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: oneassist

I am not signed or accept any sheme on buying credit card. But you active one assist plan to my credit card without my knowledge. Now my account balance is automatically reduced. So you will re-access the reduced amount and otherwise i will go to consumer court.

Credit card last 4 digits:0400
Registered email id: [protected]@gmail.com
Registered mob no: [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Kanchipuram, Tamil Nadu, +91

Website: www.oneassist.in

23rd dec 2017 i received a msg from one assist like dear cardmember, oneassist membership fee has been debited on your card ending 6439. Membership will be processed and welcome kit dispatched shortly. Why this happened i didnt do anything. Especially one assist debited my money from my account without my knowledge and otp too... If any third party transactions i do somany secure procedured to proceed but this is just a online credit card confirmation and with out my signature... Please refund my money back...

Jan 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Dhinesh,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Kutch, Gujarat, 370421

Website: [email protected]

Sir my problem is my phone plan 2626453 costomer id
1279 plan sir my imei no mistake this plan your system problem my mobile imei no miss match so please corecson please check and correct my imei no my invoice slip mobile purchase slip so please check old mail uploaded invoice slip my documents

My correct slot 1 imei no. [protected] imei slot2 [protected] not accept my claim

+1 photos

Jan 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Address: Dumka, Jharkhand

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on in dec month. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not canceling the servicing.

Please deactivate and refund my money asap
Hdfc credit card no. Xxxxxxxxx9488

Feb 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Brajendra,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 23, 2017

Dear Brajendra,

We can help with that. Please write to [protected]@hdfcbank.com with your Card number & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

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Address: Saharanpur, Uttar Pradesh, 247001

I am not signed or accept any sheme on buying hdfc credit card. But you active one assist plan to my credit card without my knowledge. I am already deactivated one asist plan by massage (Stop oa) now my credit card account balance is automatically 1399 reduced. So you will re-access the reduced amount and otherwise i will go to consumer court.
Relationship nbr: 3300774

My hdfc credit card last 4 digits:4820.
E-mail id: [protected]@gmail.com

Feb 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by Lovely A P Gujjar I am not signed or accept any sheme on buying credit card. I am already deactivated one asist plan by send massage STOP OA to [protected].But you active one assist plan to my credit card without my knowledge. Now my credit card account balance is automatically reduced 1399. So you will re-access the reduced amount and otherwise i will go to consumer court.
Relationship

My hdfc credit card last 4 digits:4820
Registered email id: [protected]@gmail.com
Mobile nbr: [protected]

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anuj,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anuj,

As discussed over the call, we are cancelling your membership and refunding the amount. Please allow us some time for the same.

Regards,

Brijesh

Team OneAssist.

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Address: West Godavari, Andhra Pradesh, 534002

I songa srinivasarao have hdfc credit card from the last year
I paid rs.1900/- for one year member ship.

It is auto renewal for this year also rs.1899/- are detacted from my credit card account as on 15/12/2017.

Without any information and i don't receive any phone call or email this member ship is renewed

I don't want this membership, and this policy is not useful to me so i want to cancel my membership. So i requesting you please cancel my one assist membership and return amount into my account.

Relationship no: 15527732
Plan name: enhanced wa privilege single plan
Validity:14/12/2018
Mobile no: [protected]
Email id :[protected]@gmail.com

I requesting you sir/madam please do the needful.

Jan 28, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Songa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2701154 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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