OneAssist Consumer Solutions Complaints & Reviews

Address: Faridabad, Haryana, 121002

Hi i want to deactivate my one assist account.
It will be renewed from 31st december 2017 and i want it to deactivate. I do not want to go with the oneassist services any more. I request you to cancel my one assist plan. It is activated on 31 dec 2017 and an amount of rs. 1899 has been deducted.

Please deactivate and refund my money.
My membership id: [protected]

Feb 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Piush,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2728663 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: OneAssist

Hello
I request you to cancel my one assist plan. It is activated on 27 dec 2017 and an amount of rs. 1899 has been deducted. I am not at all interested in this services and this kind of charging to account. I am in “free look-in period”, so i request you to cancel this plan within 30 days and refund my money. I tried to contact customer care but i got no response.

So, i request you to cancel this plan and refund money within 30 days

Relationship no.- 3426778
Membership id: - [protected]
Phone no. :[protected]
Icici account number:[protected]
Date of incident: 27 dec 2018

Feb 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2720990 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Verified Support

Jan 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2720990 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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V

Vineet Mahale

from Mumbai, Maharashtra

Jan 3, 2018

Hi,

I received a call from one assist to convince me to enroll to their plan for one year costing 1899/-. I haven't even confirmed and would like to cancel this plan before any deduction is made.

Thanks,
Vineet

Reply

OneAssist Consumer Solutions Customer Care's response, Jan 3, 2018

Verified Support

Dear Vineet,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist

M

Monica Thomas

from Hosur, Tamil Nadu

Jan 3, 2018

One Assist Relationship No : 3254241
I was given a false information that if I go ahead and buy the one assist plan my credit card will become a life time free card. The verification was done in a fraud way. I have all the telephone conversation recordings with me.
Please go ahead and cancel my plan and refund RS 2499.

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Address: Bangalore, Karnataka, 560076

Website: Www.oneassist.in

Device claim – service request # 2676848

Not given a chance to explain on why there was a delay in reporting the accident in 48hrs. Even after writing mails, we do not see any response. We spent a week time in hospital and was undergoing a mental trauma as my wife was in delivery ward for new born baby. Customer care rejected my claim saying that we didn’t report the incident in 48hrs. Even wrote a mail to customer care but no response for a week time and ready to provide documents for hospitalisation and baby birth certificate.

You mean to say whatever condition we are in we need to call and report the incident. How bad is that.

Cheating customer this way is the horrible experience.

Feb 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

As per our terms and condition, You must inform us within 2 days of the date of damage or loss. This was done more than 48 hours later, the insurance company has rejected your claim.

Regards

Sagar

Team OneAssist

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I received a call from axis bank. They told me this is for card protection. Without my permission, they took my 1899 rs from my debit card. And i call to axis bank they told me this is another service. So we cant help u. This is not acceptable. It is totally fraud. Without permission they deduct money.

I just want to deactivate this service and refund the money. Otherwise. I will also no more as axis bank customer.. Thanks.

Feb 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2724680 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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I am a hdfc bank credit card holder. My account has auto debited of amount of membership fee from my credit card number ending 0899 without my concern. I am not interested in such plan dont want this membership any more.
So, cancel the membership and refund the debited amount asap.

Membership id: [protected]
Name : suman puitandy
Credit card ending : 0899

Feb 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Suman,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2728213 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 24/08/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 24/08/2017
Hdfc credit card no. Xx3343
Mobile no:[protected]

Feb 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2715575 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Hello there

I received sms from axis bank that rs-1399/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 12.33hrs. 29 december 2018
Axis debit card no. Xx66572
Oneassist relationship number : 1525176

Jan 31, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2716474 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Khordha, Odisha, 751024

Website: [email protected]

Hi,

This is abinash panigrahi. My relationship no is 1592353. Today i got a message from you saying my plan is being upgraded to enhanced wa single power plan as per my request when i haven't requested for any such plan upgrading.

I'm trying to connect to your customer service representative but the line is always busy. Hence i request you to cancel my subscription with immediate effect. There should not be any deduction for any plan upgrade.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 600042

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 7475 without my concern on date:28/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 1423808
Name :- tamilarasan t
Mobile no. :- [protected]
Credit card number ending :- 7475

Jan 29, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Tamilarasan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2714938 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

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Address: 560066

Dear sir / madam,

This is yashavantha c n
Mobile #[protected]

My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist
Please refund my money back.

Regards
Yashavantha c n

Mobile - [protected]
[protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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T

TheerthaD

from Mangalore, Karnataka

Dec 28, 2017

This company doesn't value for its customers. My claim is pending for verification since 3 weeks and they are least bothered. I am fed up of sending emails and asking about the update. Please help me to get a resolution...

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OneAssist Consumer Solutions Customer Care's response, Dec 29, 2017

Verified Support

Dear Theertha,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist

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Address: 784125

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9165 on date : 17/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3101848
Name :- kishore saikia
Credit card number ending :- 9165

Feb 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kishore, Your Membership has already been cancelled vide Service Request number 2695127 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Brijesh, Team OneAssist.

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Rs.1399 has been charged as one assist charges on my card card without any intimation or my consent.

Please deactivate and refund my money asap

This is not accepted even no intimation.

How u people have my card details even i never given my card number to one assist

Please get this resolved. And refund my money as i never ask for it

Please help

Hitesh vaishnav

Feb 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Address: Cachar, Assam, 788006

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

Membership i. D. No. [protected]
One assist id number: s. R. No.[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as an icici customer. Thanks!
Tapan sarkar

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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My hdfc credit card account is deducted with 1899 rs without my permission by one assist consumer solutions and never called for membership and i don't need this service

And i have called to [protected] (One assist) and informed to cancel the member ship but the customer care member not hearing our wards and pressuring to explain & forcing me,

So please cancel this and please refund my amount to account

Kotraiah sm
Hdfc credit card last 4 digit-4881

Feb 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2695838 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Sundergarh, Odisha, 770039

My hadfc account is deducted with 1899 rs without my permission by one assist consumer solutions while my application for new credit card by hdfc. They claim i have to take this service while taking the credit card by hdfc.. They trapped me badly and said without this i will not get my new card and after 2 days i found they deducted 1899rs from my hdfc account.. I want my money refunded asap. I don't need this service and also don't need any credit card.

Suman choudhary
Mob - [protected]
Credit card last 4 digit-5749
Rourkela odisha 770039

Feb 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 27, 2017

Updated by Sumanmoon Email id- [protected]@gmail.com
Oneassist relationship no-3398682

Verified Support

Dec 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2711856 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Website: www.oneassist.in

Last year oneassist plan was activated on my hdfc credit card. I had asked for deactivation of plan. But plan was never deactivated and oneassist has deducted the entire amount of 1899 again without any confirmation from my side.
How these guys are operating.
First they harass you by calling again and again once plan is activated, they keep on deducting the amount again and again.
No answer to any call or mails.

Relationship no : 1542647
Want to deactivate my account immediately.
Also refund of amount deducted inr 1899.

Feb 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Naveen,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2711514 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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M

Maniashok Ashokmani

from Vadodara, Gujarat

Dec 28, 2017

Respected sir there debited my account same rupees of 1400rs please refund it

Reply

OneAssist Consumer Solutions Customer Care's response, Dec 28, 2017

Verified Support

Dear Maniashok,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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My hdfc credit card has been deducted rs.1399 in the name of one assist on dt.21/12/17. They activated this without my permission. I have opted out one assist plan activation already for my hdfc credit card and got an acknowledgement sms saying that the same has been deactivated. Even i called one assist customer care and cancelled the plan but still not getting the result after several tries.

I don't want the service just cancel it and refund my amount asap and don't activate it further.

Oneassist relationship no - 3300716

Feb 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Satyabrata, Your Membership has already been cancelled vide Service Request number 2690122 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Brijesh, Team OneAssist.

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Address: Hyderabad, Andhra Pradesh, 500070

My icici credit card has been deducted by 1399 rupees in the name of one assist. I didnt ask for any upgradation or anything. Could you please resolve it and refund my money back?
Please deactivate this plan and refund my money asap
Make sure to deactivate this plan asap
My account number:[protected]
And the transaction reference number:[protected]

Thanks

Feb 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Suvidha,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Bardhaman, West Bengal

I did not say them to active oneassist plan for my hdfc credit card. They automaticaly activate it. They send me a message for deactivate i replyed with stop still have not. Even i call oneassist costomer care for deactivate this plan. They have not deactivated oneassist plan and stil did not refund my money 1399, after calling for deactivation. Please refund my money

Feb 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Dec 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: One Assist

I didnt get a call and any access to activate one assist membership but they still automatically debited 1399rs from my hdfc credit card no. 4893xxxxxxxx0400 without my knowledge. This is fraud. How can they charge me without my knowledge i never opted for this membership. Plz cancel this and refund my money

And plz dont activate it in future other wise i will cancel my hdfc credit card and transfer my account to other banks

Credit card ending: 4893xxxxxxxx0400
Mobile no: [protected], [protected]
One assist relationship no: 33310954
Email = [protected]@gmail.com

Rgds.
Sumit

Jan 30, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sumit,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2701477 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 124

deactivate of one assist account

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deactivate icici one assist plan and refund

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never given a chance for customer to explain the reason for delay in reporting the claim after 48 hrs

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deactivate one assist plan and refund my money.

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deactivate my one assist membership

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cancellation of one assist policy

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without my consent deducting my money from my bank a/c

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terminate my subscription(1592353) with immediate effect

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deactivate my one assist membership

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axis bank debit for rs.1899/- for one assist service

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one assist membership cancellation

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never opted for one assist

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please terminate my one assist plan immediately

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cancel the membership of one assist and refund my amount to account

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money deducted without permission

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plan reactivated without any confirmation even when i had asked to deactivate plan 1 year back

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unauthorized credit card charges

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one assist cancellation request relationship no : 736008042554

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one assist plan

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amount deducted from my hdfc credit card without my permission..

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