OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap...

Hi all,

Mobile insurance claim - accepted by oneassist team, but the service request sr:2726979 was closed without reinstatement of my mobile device from it's damage.

I'm franklin madasamy, a policy holder for my mobile insurance - redmi 4 black through oneassist consumer solutions. Recently, i have reported a claim on 02/01/2018 (Mobile screen damage loss but phone is working fine).

With reference...

I found that oneassist have made a payment of 1399 on 27 jan 2018 without my consent from my icici bank credit card, i didn't ask for any service and i got charged. How could oneassist dare to charge for providing nothing. I made a mistake to take there services 2 years ago and have paid entire amount in 24 emis and decided not to continue as i was not getting any benefits from it. But suddenly i found through sms that amount has been deducted.br...

Name : arunanshu brahma
Amount debited from credit card account : rs. 1399
Date of dabit : 23.01.18
I have not requested to process the renewal of one assist. How you can decide without my permission. You should not charge anything from my account. I am not agreeing with your up-gradation policy. Please credit/reverse the amount immediately. I have already express my protest over telephone....

Without information yesterday auto renew and change the plan and debit from my credit card. When i call costomer care services for register my complaint. They didn't register my complaint. They ask i transfer the call for concern department i wait for more than 15 minutes on call no body response me and not register my complaint. I have to cancel my membership....

I received a call from one assist customer care on jun'17, stating to avail the wallet assist feature for 2 years. After repeated inquiry the customer care representative confirmed that i will not be charged directly for the feature and the same will be adjusted with hdfc bank where i'm having the credit card of.

But i received a bill of rs.5500/- (Rs.4851 + surcharges) on nov'17 against my credit card.

This...

Dear sir,

I have plan with this company with membership id : [protected], when i called them to cancel this plan, they told me that this plan cannot be cancel and they always deduct auto debit payment from my bank account, however i have sent email regarding this last year as well.

Please take necessary action towards this.

With regards,

Mamta arora...

I got a mail from one assist stating that my account has been upgraded and whne i checked my hdfc credit card amount from credit card rs1399/- debited for one assist... I shocked because already called to customer service executive to not to continue this service at any cost.. And we had discussion... For that and executive tried to convince me to continue the service but i did not agree for that.. It is huge inconvenience for me... Im getting...

I got my samsung galaxy s8 handset insured with this company and recently my phone got a crack on the front screen due to an accidental fall from my pocket and on contacting the customer care of the company first they said its not insured and behaved rudely and when i talked in a strong voice and told registration number they agreed hes its covered, on hearing everything the representative told me to do all required formalities online and...

Hello there

I received sms from axis bank today that rs-1899/- deducted from my saving account to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my saving account and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back.

Please deactivate and refund my money asap...
br...

You people don't respond to our queries. No further action is taken place in processing of my claim req no. 2645886 from past one month i'm hearing that it's under ic approved.
It's been two months since my laptop was picked up for repair. You keep on providing tentative dates but no progress is seen from past 1 month.
I don't know what deep investigation you have to do to provide me an update and details od my claim.
You...

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999- from my credit card number ending with 5697 without my concern as no sms confirmation or a call confirmation on date:22.01.2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the amount as soon as possible.

Oneassist membership id : [protected]
Name :- aravindkumar
Plan...

I broke my mobile screen on 11th jan, i was on a travel, so could not call, so searched for online help from their website. But their website is not working properly. I could find the clause saying the claim needs to be filed within 2 days, neither i could get their email address from their website as it's not working properly.
As a result, i called the customer care once i am back from the trip on 16th of jan, i. E. After 2 working...

Hello there

I received sms from axis bank today that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please...

Sir,

I have availed oneassist membership last year and on jan-16-2018 it got expired. And the oneassist deducted my hdfc credit card account ending with 1593 on jan-17-2018 of amount inr 1899 with out any communication to me in any form i. E. Sms/email/call. The deducted amount has reflected in my credit card statement.

I am not at all interested with the service and i have mailed them multiple times. As of...

My realation id number :- 733196. Name m. Venkateswararao. Withou my permission.. Renew my membership. I have complained last year but not done. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and cancel the membership....

Oneassist renewed policy without confirmation and deducted rs 1899 from hdfc credit card on 3rd jan 2018. How they can do it without client confirmation. When i called to customer care they only insist about plan benefit. Hdfc also doing the same. Hdfc and oneassist are looted many using this oneassist plan.

Oneassist is a cheated company. No one buy there plans so they started money earning with auto renew process with help...

I have received amassege in my mobile no that, card protection scheme is activated against my hdfc credit card, and rs 1899 is deducted from my credit balance. But i was misguided about the plane because different information received about the plane from your end and hdfc bank marketing division, so i am confused and i need not this type of plane, i want to cancell it if activated and request your division not to insist to accept the plane....

I have received amassege in my mobile no that, card protection scheme is activated against my hdfc credit card, and rs 1899 is deducted from my credit balance. But i was misguided about the plane because different information received about the plane from your end and hdfc bank marketing division, so i am confused and i need not this type of plane, i want to cancell it if activated and request your division not to insist to accept the plane....

Received sms from hdfc bank that rs-1299/ on feb 2017 deducted from my credit card to one assist membership fee. I spoke to hdfc credit card customer care, and complaint them regarding this matter they said speak to one assist team, they will refund your amount and cancel this service, then i spoke to one assist customer care for cancel my service, on that time they confirm me that i am cancel your service and refund your amount whatever...