OneAssist Consumer Solutions Complaints & Reviews

My card was charged for annual fees and i have requested for refund as my account is overdrawn. I have still not received funds bsck to my account and i have been receiving calls from one assist refund team but i am unable to atrend calls between 3pm to 12.30 am in night because of work as phone is not allowed in office.

I dont want any upselling or offers and wish to get my refund back to my account.

My contact number is [protected] and my relationship number is 1535536. Kindly revert me back in 1-2 days!

Dear sir,
Mera ek mobile mi5 ka tha jiska maine insurance one assist ke medium se kiya tha, mobile ke insurance ke time in logo ne mujhe bahut sare call kiye aur kaha ki apki policy renew kara lijiye aur tarah tarah ke laabh bataye ki accidental damage par hum apko itni help karenge, theft hone par aadi aadi, maine policy ko karwa liya to inhone mere mobile ki policy upto 25000 tak ka insurance kiya aur mujhse 1999 ki premium li, maine premium pay kar di, ab jab mera mobile accidental damage hua to inke anusaar usme 22358 ka repairing cost aa raha hai jisse inka kahna hai ki ye mobile ko sudharwakar nahi denge unka kahna hai ki aap mobile ko fek do aur humse 12799 rs le lo jabki main insurance company ne 22999 ka claim approve kiya hai to na to one assist ye bata raha hai ki usne 25000 ka insurance kyo kiya tha, at the time of insurance usne depreciation kyo nahi kaata tha insurance to pura karaya lekin ab deduction kar raha hai, na hi mujhe aaj din tak insurance ki koi policy di gayi, kripya uchit karyawahi kare

Three years back the card protection plan is activated without my knowledge.
and after debit from my card i will ask them to reactivate the plan. second year also amount debited without my knowledge. Again i raised a complaint to cancel the policy and reclaim my amount . But they informed me not able o provide reclaim. I will ask them to cancel my policy they confirmed. But still this year also amount debited fro that plan. Without my knowledge. i tried to contact customer care also not able to reach him. I want a immediate solution

Hi sir/madem, i am suguna from hyderabad, i raised a complaint of cancellation of membership which u renewed without prior intimation and permission in the month of oct 2017, when i got a call from ur cce he said that full money will be refunded but till now it is not credited to my account, when i called to hdfc cce they said that u have credited 799rs as offer, i don't want any offer from u, i just want my 1899rs refund to my account immediately and never ever activate any type of membership or schemes from my card

Hello there

I received sms from hdfc bank that rs-2499/- deducted from my credit card to one assist plan. Without my permission.. Even i don't get any mail from one assist team. Then i requested to cancel this auto renewal through the customer care
But they convince my and push me to the 1 year plan. But i don't want such kind of the plan in one assist. Today i got the refund amount only 1500 rupees. This is really a criminal act and the co.

Now i want to cancel the 1 year plan (999) also from the one assist.

Please deactivate and refund my money asap
Date of incident : 2 feb 2017
Oneassist relationship number : 1653274

I am amit ghosh from asansol, dist burdwan. I have a account in icci bank and my a. C no[protected] and iffc code is icic0001926.
One assist has given me the mesage that they wil deduct 1899 frm my account number in 1 working day. They never informed about the renewal process. They did hide.
If it is deducted, i am forced to close my icici account due toe deduction of 1899.
This is the message.
This is a cheating.
I
(Renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 02-feb-18.)

Dear one assist team you says,

Request number 2769387 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

But still now not clear in my problem. Some amount credited but balanced amount not credit.

Please credit in my balance amount quickly.

What about my request application status???

My mobile no: [protected]

Thanking you,

Really i fed up by thir service for claim they are asking unnecessary docs all totally they want to sue the customer and fed up with service and customer will not come back again that's their main "theam and moto" feel free to call me oneassit team for more information about ur cheating.

Name khalid basha
Mob no [protected]
Mail i'd: [protected]@gmail.com
Complaint i'd : device claim – service request # 2809649

HI,
Apart from deactivating the ONE ASSIST PLAN last year through customer care RS-1899/- has been deducted from my HDFC CREDIT CARD without my permission.. i also got a message from one assist team. This is 100 % fraudulent.Please deactivate and refund my money ASAP

Date of incident : 29/01/2018(transaction date)
HDFC Credit Card No.xx5337
OneAssist Relationship Number : 742166

I am a ICICI bank debit card holder. The bank has debited rs. 2000/-aprx. from my debit card number on date:23/01/2018. I am not interested about this service and don't want this membership any more.I have already registered a complain in your customer care.
So cancel the membership and refund this debited amount of rs.2000/aprx-

Oneassist relationship number : 3654093
Name :- ASHMEEN KOUR

I had submitted my handset on 6/1/2018 then I had paid excess payment of 318rs on 12/12018 after receiving the payment I called your customer care and share the information regarding my handset he said it'll take 3 to 5 days in repairing i replied ok, then after 5 days again I called to your customer care he said estimated time is 23/1/2018 then we will revert you via mail aur call..
Today is 31/1/2018 I had still not received any information regarding my handset.
I'm fed up with the false commitment through your side.
Please do needful action.

This is lalit sharma my register mobile number:-[protected].
Email id:-digambar.[protected]@gmail.com
Service request number:-sr#2796495
Complaint date:-22 jan 2018

One assist mobile phone insurance company cheat me while i am purchase my phone insurance from one assist. They said the phone all parts is covering any they repair the phone from samsung authorised services centre to nearby me. Even i also visit with the one assist pickup boy to verify the phone drop to authorised services. Now they denied the whole process and they said phone going to one assist hub and after that they don’t know which centre phone is going. They follow totally wrong process to cheat the customer to replace customer phones original parts. The right process is when i need to replace the phone part i directly going to the samsung authorised service centre to nearby me and take a estimation from there send to one assist company but they follow totally wrong process to cheat the consumers.

Few days ago i have received a call from from one assist sales team ([protected]) for renewal and sales team person name mr. Dilip he also said that the same line the phone pickup from our location and drop to samsung authorised service centre any available in my nearby and even i am also visit with the pickup boy. I have all recording in my phone.

On 20/01/2018 without my permission from my hdfc credit card one assist fee rs1899 was deducted give me refund and cancel this policy my hdfc bank card ending with 0365 and customer I'd is 52416510 name Dinesh kumar

Im hdfc card holder i dnt want one assist service & im not interest that service so please cancel the membership before the membership process starts... Hereafter i dnt need any membership from one assist
Consumer solution anymore... So please take proper action without fail.

My one assist relationship no:3727786

So please take action

Regards

Vignesh

Cancellation of one assist membership
I am a hdfc bank debit card holder. The bank has debited rs. 1899/- from my debit card number on date:17/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3612705
Name :- murugan v

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 742449
Plan name: enhanced wa privilege single plan
Name : sandeep vengurlekar

I have submitted claim on 5th of jan and still there is not update on status. Whenever i call customer care for the status they are left with no words and always not sure about status.
Everytime i call they tell that they will call back in few hours but again no call back and no response.
Escalation number: 2811710 raised for same since three days and nothing is been done. I want the status right now. This is really frustating and this is my last insurance with your company.

Hi i am Manikandan. My relationship no. Is 720167. I am subscribed under the plan 'Power Individual'. It was upgraded to 'Enhanced WA Power Single Plan' automatically without any confirmation from me on today 28/01/2018 :( . Already i request one assist to cancel my subscription last year through customer care, but still it is active :(.
However i wish to cancel my subscription due to some personal reason. I kindly request you to process my cancellation request as soon as possible and provide me with refund of subscription fees.

Hope this complaint will solve my problem.

Claim was raised for my i phone 7 loss. The same was snatched while i was sitting on back side of a bike, and snatchers came from back side and robbed away the phone, we followed them but could not reach them, fir copy has also been submitted the very next day, but still company says the claim cannot to passed as there was negligence on insured side.

Request you to go through the case once again and check the thibgs in a correvt way.

Membership id [protected].

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5028 without my concern on date:10/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1624145
Name :- kadavala eswararao
Mobile no. :- [protected]
Credit card number ending :- 5028