OneAssist Consumer Solutions Complaints & Reviews

An amount of rs.1399 has been deducted on 11th jan'18 from my kotak mahindra credit card account without my permission which is highly regrettable.

The above amount be refunded to my account immediately and confirmation to be sent to me to the above effect.

Please cancel my one assist plan and refund my money.

R. Divya prasath
Mobile no.[protected]
Email address: divya. [protected]@gmail.com...

One Assist denied my claim, they say an unauthorized modification in my mobile.
But I never open my mobile at my end. one time my mobile opened in authorized service center and I have job sheet. Submit all details like job sheet and other document but they are not ready for this.
I submit damage request within 48 hours Claim SR # 2157488 on[protected].
my mobile damaged due to a road accident, my mobile in my lower pocket...

I received a call from axis bank today. They told me this is for. Card protection.. With out my permission they took my 1899rs from my debit card.. And i call to axis bank they told me this is anathor service.. So we cant help u.

I just want to deactivate this service and refund the money.. Otherwise. I will also no more as axis bank customer.. Thanks.....

Service request no. 2754707
Hi,
One assist this side aman
I want to tell you about the incident caused
Today (10/01/2018) morning when i, m going to the court i saw a kid walking towards road who is not aware about that vehicles are passing there... I suddenly ran and stops the kid from incident.. Somewhat he and me got injured but i saved him..
During this my phone fell down and some vehicles passed over...

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Invoice number : 3200131
Customer id : 712213br...

Hi,
I had given a cancellation request for my one assist insurance for my apple iphone which was done on 2 jan 2018 and cancellation request was done on 6 jan 2018. I was told to recieve a confirmation call within 24 to 48 hrs for the cancellation of my insurance from the cancellation department of one assist, but till date i have not received a single call from the cancellation department, but only recieveing calls from the sales...

You guys state, you have transferred money on 30 dec 2017, but till today i have not received the money and even shared bank statement with your team. Please check and provide resolution instead of giving fake assurances. This company doesn't help consumers and keep on provides false assurance and just sends an simple response to wait and wait. Please help me to get a resolution....

Fyi - i have bought the mobile insurance policy on 8th dec 2017 (For my mobile xaomi redmi note 4 3gb/32gb which i bought on 2 nov 2017) following which as per communication from oneassist my mobile was covered for any accidental damage. There was no policy document issued on purchase of policy and only one mail was sent to confirm initiation of policy. My member ship number is [protected].

Now on 15 dec 2017, i have raised...

Dear sir/ mam

I had a talk with miss shabnam on one assist for my card fee return.
With out my consent card is issued and insurance given and i am already send card to chennai office for blocking. Even i am not active this card. I want to help from your side pls refund my amount. Miss shabam even not talking gently as per her complaint department will call within 48 hours, right now i did not get a call.

Regards...

I received a call from axis bank yesterday. They told me this is for. Card protection.. I'm just a student, eventhough i said i have minimum balance with out my permission they took my 1899rs from my debit card.. My relationship no.:3530013. Please refund as soon as possible. It is not much required for me now. Please do as i need.

Please deactivate the service and refund...

Hello there

I received sms from icici bank that rs-1899/- deducted from my account to one assist plan without my permission..
As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.
Kindly cancel this plan and request you to refund the amount of rs:1899. This...

Received a message that my newly bought plan was discontinued without our consent and permission. We never asked them to cancel the plan. We just bought it.
I bought oneassist accidental & liquid damage protection plan for mobile & tablets from rs 5001 to rs 8000 from amazon.
The amazon order details are:
Order date: 08-nov-2017
Order #[protected].
The plan was delivered to:
Mrs. Sushmita...

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 21.17hrs. 6 jan 2018
Icici credit card...

Hi im karthick s from chennai. My relationship no:1611685. This year inr.1931/- has debited from hdfc credit credit card ending 8086 on 4th jan 2018 without any intimation to me. Due to this i was struck up financially so i am decided to deactivate the one assist-wallet assist plan. I request you to deactvate the plan and refund the amount as soon as possible to the same credit card account.

Thank you
Karthick...

I don't want one assist membership

But in my card amount is debited
I want money to return back
Card ending is 2395

Cardname :times card
Hdfc credit card

Name : keerthipati sai kumar

Money was debited my account with any acceptence
I already complaint to bank
You can check and solve the problem

I don't want the membership in...

Your plan is been activated on my card without my permission i even requested to cancel this plan from my credit card. I got cancellation confirmation message but still it is closed from my credit card. I am not going to pay and file a suit against this illegal doings, it's my kind request to kindly cancel and refund my amount from my credit card. Relationship no. Is 3300433....

1 i had claimed the insurance on 13th of november 2017 and the mobile was picked by them on 22nd of dec 2017. I had purchased the mobile from flipkart and the first mobile was having the microphone issue and flipkart replaced it under their 10 days replacement guarantee. I got the new mobile from flipkart on 13th of jan 2017 but the invoice was created on 6th of jan 2017 (The date of packing/shipment). I called to customer care of one assist...

Dear oneassist team
I have got a message for renewal of my plan without my consent. How can you extend without asking me...??? This is like a cheating. No one can accept this type of thing. You people have behaved totally unprofessional.
Kindly cancel my membership plan and refund my hard earned money immediately.

My details are following

Name:divakar dhar dwivedi
Membership id: [protected]br...

Hello,

I received sms from hdfc that one assist membership fee deducted from my credit card to one assist plan. Without my permission without any intimation you have deducted the amount rs. 1899..

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated.

I dont even know the company and this kind o[censored]nsolicited charging...

Have bought mobile insurance, screen got damaged due to accident. Have notified & raised issue within 4 days (Including holidays), they rejected claim saying that i've not informed within 48hrs of accident. I was not aware that i have not bought mobile insurance but it is 48rs limit mobile insurance which is no where highlighted in bold or front page or on their website home page or faq's, even not mentioned in details on how to file a claim....