OneAssist Consumer Solutions Complaints & Reviews

Dear sir,
I am karthick. S from chennai. I have requested to one assist customer support to cancel my relationship plan no:1611685. But they have not canceled my plan instead debited nearly inr.2000/ from credit card without my knowledge. I again complained to them to cancel the plan and refund my amount. They told will revert the money within 7 business days. Now 10 days completed still my amount is not refunded. No proper response from them. Hdfc credit cards allowing these type of companies to my account. This is really ridiculous. How hdfc is allowing them to debit my money without my knowledge. I am planning to close even my hdfc credit card also.

Regards
Karthick. S

I did not get any call to activate this one assist membership, but one assist m fee of rs. 1899.00 is automatically debited from my hdfc credit card ending with xxxxxx0773 on 19/12/2017

I don't want to activate this plan and why you guys are forcefully activating this one assist plan.

Please deactivate this service and refund my money or else it ill be taken to major issue.

Name : kotibabu y
Hdfc credit card number ending xxxxxx0773

Dear sir,
Im karthick. S and my mobile no is [protected]. I have requested to deactivate my service and asked for refund my amount, my requested was accepted by one assist and committed to refund my amount in 7 working days but i haven'treceived any amount after completion of 10 days, kindly take action against them and procees payment.
Regards
S. Karthick
[protected]

Hi this is to inform you that i have not received any related documents to avail one assist services also had complaint to your customer service unprofessional executives (Tripta, ms. Charu gajni) twice who was not ready to register my complaint, after a long argument finally she registered the complaint, i am not able to believe that is actually my complaint is registered or not no is 2774939. That's why writing this message.

If you will be sending the same via courier
Kindly dispatch at my residence address

Hno. J197 arjun nagar safdarjung enclave new delhi 110029

Hope to receive positive solution.

Last year, they debited amount from my credit card saying that the amount will be reversed to me next year if am not in the plan anymore. I dint get any refund amount instead, they debited amount of rs.1899 from my account this month without any information. How can they do with out intimation.
When called they said its due to auto debit. I never gave authority them to activate auto debit.

I called them for more 20 times and spoke regarding the cancellation of plan. Whenever i call the customer care, they will tell that one person from the concerned team will contact me. But still nobody called me back.. I don't need this plan anymore and i had never used this plan before. I don't find this as useful. Please refund my amount and cancel this

I am calling the customer care of one assist. They are not considering the cancellation request. Its been 20 days since i raised the request. While speaking you (One assist) are very polite. But never solve my problem. You p

Hi,

Someone from Oneassist called me and explained me about their service.He asked me
whether i understood or not and I said 'YES' but he didn't ask me whether i want to buy any plan or he did not mention anything about charges
or they did not mention that they are going to deduct money from my account.

After few days an amount of rs. 1899/- gets deducted from my icici account for one assist plan on 27/12/2018 without my permission.
This is not acceptable.
Also I submitted a complaint few days back and it was not acknowledged.

I don't need any kind of plan. I request you to please deactivate this plan and refund my money as soon as possible.

Date of Incident- 27th Dec, 2017
Relationship No.- 3426489

Hello there

I received sms from vk-assist hdfc bank rs-1399/- deducted from my credit card to one assist plan. Without my permission. I received one assist plan kit on today 15.01.2018 from post office. I dont even know the company and this kind o[censored]nsolicited charging of my credit card

Please deactivate and refund my money
My mobile no : [protected] tamilnadu

Date of received kit : 15.01.2018
Hdfc credit card ending no: xx1757
Oneassist relationship number : 3531050

Dear sir

I request you to refund my amount of rs.1899/- deducted from the account on[protected] from hdfc bank i am holding without my knowledge. Please sir its my hard earned money i do not require any of oneassist services.

I beg you to refund my money plz plz

I request you consider my request to resolve the issue soon

Best regard
Reg mobile no. [protected]
Ashok. [protected]@gmail.com

Dear sir/ mam,
Please deactivate my one assist service with effect from today.
I don't need any benefit from your side. If possible please refund my amount.
It is always deduct amount from one of my credit card of hdfc bank.
I have not added any card or valet till now. So please do the same asap
My registered mobile no:-[protected]
Date of birth :[protected]

Regards
Hemant

I filed a claim under the service request #2558749, but one assist denied and i got an email on november 24 by saying that my service request #2558749 is closed and they are sending my handset back, but till date i have not received my handset, when i spoke to their seniot mr. Arshad, he shown a good response and after consulting all matter in details, he assured me to solve the problem, but after 4th january 2018 he is not coming on line to talk to me and i did not get my handset back. Hope one assist people take a serious note on this,

Hi,
An amount of rs. 1899/- has been deducted from my icici account for one assist plan on 02/01/2018. And it has been done without my permission.

I don't need any kind of plan. Please deactivate this plan and refund my money as soon as possible

I had given a cancellation request for card protection plan which was done on 4 jan 2018.
I was told to receive a confirmation call within 24 to 48 hrs for the cancellation of my insurance from the cancellation department of one assist, but till date i have received only blank call from one assist.
Upon contacting on customer care, i am being told that request is being forwarded but still i received again blank call from one assist.
I am already in my free look in period and the one assist team is trying to delay my cancellation request or what i dont know.

Please deactivate this plan and refund my money

Relationship id : 3510018
Mobile no : [protected]
Email id: [protected]@gmail.com

My icici credit card has been charged 1399 rs at oneassist on january 12 2018. This has not been authorised by me.
Also, there has been no communication from oneassist team for taking permission for membership renewal. Oneassist team is acting on its own with customers money.
Also, oneassist has'nt provided me with any customerid.

Kindly refund the amount asap.

My registered email id is - [protected]@gmail.com
On 9-dec 2018, i got a call from sales team he told me his name is danish and given me this email id is (Nadeem. [protected]@oneassist.in) and successfully made my payment for a plan for my device nokia 8. I contact customer support regarding my onsurance which is didn't receved and mail conformation. Now i'm stuck what to do damm this oneassist people. They looted me. This danish person should be punished.

I am mohd wasim ansari on jan 12, 2018 submit a complaint
Sir,
Without any permission of me one assist debit a rs 1899 from my credit card.
On 28.12.2017.
After 2 days when i check my credit card balance it show that a rs 1899 is debited again from my card. I also complaint on one assist consumer care number but they are only one thing says our representetive call you in 48 hour but today 16 day after deducting money they had no reply or call my complaint. This is my complaint no 2725704
I also received a message from one assist that a yearly membership was activated on my card. I haven't received any call/sms from one assist to acactivate such kind of service.
So plz plz refund my rs 1899 to my credit card as soon as possible.
One assist membership details:-
One assist relationship no-1589508
Mobile no-[protected]

An amount of rs.1399 has been deducted on 11th jan'18 from my kotak mahindra credit card account without my permission which is highly regrettable.

The above amount be refunded to my account immediately and confirmation to be sent to me to the above effect.

Please cancel my one assist plan and refund my money.

R. Divya prasath
Mobile no.[protected]
Email address: divya. [protected]@gmail.com

One Assist denied my claim, they say an unauthorized modification in my mobile.
But I never open my mobile at my end. one time my mobile opened in authorized service center and I have job sheet. Submit all details like job sheet and other document but they are not ready for this.
I submit damage request within 48 hours Claim SR # 2157488 on[protected].
my mobile damaged due to a road accident, my mobile in my lower pocket slip due to accident and comes under tyre of Honda Aviator and screen and back panel damaged.
I want repaired my mobile.

I received a call from axis bank today. They told me this is for. Card protection.. With out my permission they took my 1899rs from my debit card.. And i call to axis bank they told me this is anathor service.. So we cant help u.

I just want to deactivate this service and refund the money.. Otherwise. I will also no more as axis bank customer.. Thanks..

Service request no. 2754707
Hi,
One assist this side aman
I want to tell you about the incident caused
Today (10/01/2018) morning when i, m going to the court i saw a kid walking towards road who is not aware about that vehicles are passing there... I suddenly ran and stops the kid from incident.. Somewhat he and me got injured but i saved him..
During this my phone fell down and some vehicles passed over it...
There was no mistake of the car owner because the kid is not aware about the road.. That, s why i did, nt take any action against the men who is in the car...
Then i take proper firstaid from nearest medical for the kid & myself.. After that i go to the court... It, s a happy day for me because i saved him... But a ittle sad also becoz my phone got damaged...
Then i just go the apple store but they said sir there is no one assist insurance in your phone and they don, t know your company...

I, don, t know what, s going on but if my handset not repaired in 25 days one assist or any executive will cheat me i, ll file a legal action under section 420... Because apple store is saying we don, t have any info about one assist... I, ll take proper action against the insured company... Because i paid for this.
You can call me
[protected]

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Invoice number : 3200131
Customer id : 712213
Date of incident : 8 jan 2018
Hdfc credit card no. Xx2415
Membership id : [protected]
Oneassist relationship number : 712213

Hi,
I had given a cancellation request for my one assist insurance for my apple iphone which was done on 2 jan 2018 and cancellation request was done on 6 jan 2018. I was told to recieve a confirmation call within 24 to 48 hrs for the cancellation of my insurance from the cancellation department of one assist, but till date i have not received a single call from the cancellation department, but only recieveing calls from the sales department. Upon contacting on customer care, i am being told that request is being forwarded but still i didnt recieve any calls.
I am already in my free look in period and the one assist team is trying to delay my cancellation request or what i dont know.

Cancellation request number - 2743634