OneAssist Consumer Solutions Complaints & Reviews

I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
My relationship no - 3023125

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Har narayan

Jan 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2650882 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

Dec 20, 2017

Updated by Hn54 Dear Sir,

Please refer to Service Request number 2650882. Refund not yet credited in my account after over 7 working days.

Please expedite.

Verified Support

Dec 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Harnarayan,

Greetings from OneAssist...!

The refund has been initiated to your account on 14th December of Rs.949. Request you to check your bank statement for the same.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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H

Hn54

from Panipat, Haryana

Dec 20, 2017

Dear Sir,

Please refer to Service Request number 2650882. Refund not yet credited in my account after over 7 working days.

Please expedite.

Reply

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Address: Mumbai City, Maharashtra

Website: oneassist.in

This is a fraud company and oneassist people auto deducted rupees 1899 from my hdfc credit card without my involvement.

I didn't auto renew for oneassist protection plan, but they auto deducted from hdfc credit card themselves.

I am very surprising that why hdfc had tie up with this fraud company?

If hdfc people won't take any action on this company, they will also face legal issue.

Friends don't believe this company.

Jan 25, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 11, 2017

Updated by farun varshek My name is sudhakar kokkarakonda and mobile number is [protected].

Without my knowledge oneassit people auto deduct rupees 1899 from my hdfc bank account and i didn't apply for auto renew.

They did auto renew themselves.

If you read the ratings and reviews in google play store and you will more than 70% of the ratings and reviews are negative.

My suggestion to all is don't buy any plan from one oneassit and if you take the plan once and your amount will be deducted every year without your knowledge.

It is a fraud company... 100% fraud company... Don't believe them.

My warning to oneassist is that if you people won't return my amount and i will write more that 50 negative reviews on different websites and upload videos in youtube.

Dec 11, 2017

Updated by farun varshek My mobile number is [protected]

Verified Support

Dec 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2634747 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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D

DrPriyanka Jaiswal

from Kolkata, West Bengal

Dec 12, 2017

I dont want to register in one assist. i never attached my my cards with this.Why and how they are deducting money from my account. I want to terminate my one assist account. Without my permission money has deducted directly from my icici ac.plz terminate it and refund my money. One assist id is - SR[protected]

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OneAssist Consumer Solutions Customer Care's response, Dec 12, 2017

Verified Support

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2651137 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)

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Address: Chennai, Tamil Nadu, 600015

Hello,

I don't want one assist account anymore. I was raised a complaint regarding this since 2 years. But, one assist team is not ready to hear my words. Cancellation team will contact and they thought they got me compromised. I wasn't compromised and i didn't say anything about keep my account active.

Please take this as request and kindly do the needful.

My register mobile number is:[protected]
Name:manikandan ravikumar.

Thanks,
Manikandan

Jan 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Manikandan,

Your membership cancellation request is in progress vide service request number 2648829 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist .

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S

semajj

from Hyderabad, Telangana

Dec 11, 2017

Deducted rs 1899 on dec 4th 2017 in the name of auto renewal from my account without any permission . I want my money back, i am highly disappointed

I need the team to contact me, take my details and refund full amount. Ill not leave the issue here.

SR[protected]

Reply

OneAssist Consumer Solutions Customer Care's response, Dec 12, 2017

Verified Support

Dear Semaj,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist

B

Bhanwarlal p choudhary

from Gonda, Uttar Pradesh

Dec 13, 2017

Mera heandset insurance reject ho chuka h
Muje heandset 3 months baad mila
Usme 3other problems jo nhi thi ab ho gyi h
1 camera damage
2 volume and switch button not work
3 auto on off my heandset like software program

Maine wapa oneassist ko submit krwa diya h

Jo abhi tk nhi mil rha h muje...
Company completed answer de rhi hai

Reply

OneAssist Consumer Solutions Customer Care's response, Dec 14, 2017

Verified Support

Dear Bhanwarlal,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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Address: Mumbai City, Maharashtra, 400059

I have received from icici bank that rs-1399 deducted from my account to one assist plan on 05/12/2017 without my permission. I am not interested in this services and kind of charging to account without any consent/agreement.

Please deactivate this service immediately and refund total money asap.

Last year i spoke with your company executive to cancel the service and re-fund total amount, he said ok & amount will be credited within 7 working days, but still it is not done.

Date of incident-05/12/2017
Relationship no:650817
Plan:privilege-individual

Jan 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 06, 2017

Mukul Avasthi's response Relationship number 350051 mobile number[protected]

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ramesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2648257 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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M

Mukul Avasthi

from Faridkot, Punjab

Dec 12, 2017

I have taken insurance for my Apple phone above 80 k and requested them to cancel and refund my money but they are delaying it so that my refund is deducted

Reply

OneAssist Consumer Solutions Customer Care's response, Dec 12, 2017

Verified Support

Dear Customer

Greetings from OneAssist..!

We are aware about your case and are in touch with you on Twitter. Please be assured that our team is already working on your case and will get back to you soon with a resolution. We apologize for the inconvenience caused and appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

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Address: 560103

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 05/12/2017. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 12/05/2017
Hdfc credit card no. Xxx8675

Jan 14, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rohit,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

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I have received from icici bank that rs-1899 deducted from my account to one assist pian on 07/12/2017 without my permission. I am not interested in this services and kind of charging to account without any consent/agreement.

I already called [protected] and raise the comlained, but i didnot receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident-7/12/2017
Icici bank account no:xxxxxxx7611
Sr[protected]
Phone-[protected]

Regards
Basudev saw

Jan 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2647203 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 400063

Website: oneassist.com

Fraud company. Rejected my claim twice. I have even written email to founders.
I bought one assist mobile insurance for my mobile when i received
Continuous calls from their sales team. Their insurance claim poster
Clearly shows that they will provide insurance in case mobile is
Accidentally dropped in toilet. Now let me tell you what my first
Claim was : i accidentally dropped my mobile in a bucket which was
Partially filled. I explained it very clearly in my claim. And after
Keeping my mobile for 15-20 days and getting estimates for repair, one assist
People finally rejected my claim saying that damage was due to
Negligence because we are not allowed to take mobile to bathroom.
After that i had to personally go and get my damaged phone back since they were not even returning it.
And this happened in second claim:
And after a few months when i repaired my mobile by myself from authorized centre only, screen
Got damaged. One assist people rejected my claim saying it was the same as
Previous claim asking me service forms of previous repair which also i
Sent through emails. I still have that mobile with me damaged i want to fight against these people.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560001

Website: Www.oneassist.com

Purchased s8plus used for a month. While placing for charging fall down and glass got back glass got broken. Complaint loged with one assist many follow up done in 15days my hand set got picket up kept for 15days and return back. Mentioning i have not taken care and handel properly. Over all my handset was not repaired after paying 6000 for insurance and got cheated. Then i got repaired from samsung for 4000 just in 2days. I wasted 6000 for insurance. Which they could not do it.

One assit is a biggest cheater ever i have seen my life

Jan 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Faseeh,

Greetings from OneAssist...!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

Your Claim has been rejected by the Insurance company on the basis of the description given by you.

The company felt that the damage happened was due to negligence and not due to any accidental force.

Hence, they rejected your claim.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Hello there
I received sms from hdfc bank today some amount deducted from my credit card to one assist membership fee. Hdfc customer range information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really criminal act and the co
I want my money back. Dont dare again to do this. I m not interested.
Please deactivate and refund my money asap
Name: rajasekar. M
Date of incident:08/12/17
Hdfc c card no:[protected]
Mobile no:[protected]
Email:[protected]@hotmail.com
Membership i'd:[protected]

Jan 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raja,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2647228 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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My name is irshad tamboli, i have already requested to deactivate one assist service which is forcefully activated by your representative namely swati by giving wrong information about the plan.
I already requested to cancel my subscription & service request no. Is 2627208. The representative told me that your cancellation team call me within 48 hrs of my cancellation request but still after 68 hrs no any call by your team. I want my cancellation & refund instantly. Otherwise i will file a legal case against company.

Jan 25, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Irshad,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

Your membership has been canceeled and the refund has been processed. It will reflect in your bank/card account in 7 to 9 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

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Address: Malappuram, Kerala, 676503

Website: www.oneassist.in

I have purchased a htc u11 128 gb from on last august[protected]. I purchased an insurance plan on[protected] from oneassist pla name: ea value plus worth rs. 2599/- to protect my phone from accidental and liquid damage also from theft. My phone is damaged on[protected] due to accidentaly fell it from my hand to floor. But they are simply dishonouring it saying that is done by mistake it is not accident. My 52000 worth phone is left with me without any hope? Its screen and charging port is complaint
They are still not mailed the rejection of claim to my email id. They already conveyed it over the phone
Now what to do please help

Relationship no: 3090668

Jan 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jabir,

Apologies for the delay.

We are sorry to inform you that your Claim has been rejected by the Insurance company basis on the description given by you.

The company felt that the damage happened was due to negligence and not due to any accidental force.

We will email you the same.

Regards,

Brijesh.

Team OneAssist.

Dec 16, 2017

Updated by jabirclassy BUT AT the time of insurance taken it is said that by your marketing team if the phone got damaged from falling from my hand you will cover with insurance. Now you are simply saying that you are not able to cover then what you mean by Accident or Liquid damage. You are still advertising in your website Any Damage or Theft you will cover!! then why you are cheating your customers with mis leading advertisement that you cannot any damage after taking the insurance!! I will compalin against you in IRDA, National Consumer Helpline. You are requested to provide me the insurance company name whom i am insured

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Address: 600068

Website: One assist

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Thank you,
Rajasekar m

Jan 15, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rajasekar,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist.

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An amount of rs.1899 has been deducted on 6/12.2017 from my icici sb account without my permission which is highly regrettable.

The above amount be refunded to my account immediately and confirmation to be sent to me to the above effect.

Please cancel my one assist plan and refund my money.

Gaurav rai
Mobile no.[protected]
Email address: [protected]@gmail.com

Message from one assist:
Sr[protected]:
Dear customer,
Greetings from icici bank.

Your oneassist plan request has been completed. You will receive the welcome kit within 10 working days.

Sincerely,
Customer service team.
Icici bank limited.

Jan 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Gaurav,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2636738 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Biswajit basak

Jan 14, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Biswajit,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brijesh

Team OneAssist

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Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

I accidentally knocked my phone off my desk while working at home and it fell from my desk causing the screen to crack. I followed all due process of oneassist and submitted the phone along with all the pertaining information to them. After nearly 2 months of constantly calling them, they rejected my claim on the basis of negligence! What is the point of accidental protection then if such a situation is not covered. My claim number is 1870846. Oneassist relationship number is : 1062748

When i proceeded to try appealing to the decision, i got an email query number which was 1996931 which was then never replied to.

The date of filing of the insurance was march 26th 2017
The phone was receieved by them on april 24th 2017
On the 25th of april, i got an estimate of rs.11, 255 as the repair cost.
Around then i got a call regarding the rejection of the insurance.
I sent the appeal email on may 19th 2017
Got the reason for rejection email on the may 24th 2017

I would like for the insurance company to follow through with the claim and repair the device.

Attached are all correspondence with oneassist

Jan 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sarthak, We are sorry that your Claim has been rejected by the Insurance company but it was done on the basis of the description given by you. The company felt that the damage happened was due to negligence and not due to any accidental force. Hope your query is addressed. Brijesh, Team OneAssist.

Dec 07, 2017

Updated by sarthakrulz Not at all. How was it negligent to keep the phone on my desk as I work in my own home? Absolutely no justification has been given for the rejection.

Feb 02, 2018

Updated by sarthakrulz Please do reply Brijesh.

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Address: Thane, Maharashtra

Website: Www.oneassist.in

I have wrote this letter with the concern related to replacement letter for sr no.1481390. I have an iphone 6 insured by one assist which was replaced under the above claim number. Its been more than a year and i haven't received the replacement letter yet. I had made 50-60 request relating to the replacement letter but the following has still not been provided to me. The replacement letter should be showing that the phone is replaced from your side.
I would like you to look into this and provide me with the replacement letter.

I have raised a request for the replacement letter 40-50 times but the only response was please wait for 2 days we will get it done. I have talked to senior executives as well with similar response from there side as well. At that moment i did not had the necessity so i didn't force you. Now, god forbid if something happens to my phone how would i claim the insurance.

Jan 7, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anshu, As conveyed to you, we cannot provide a replacement letter for a device that has been replaced for more than 6 months ago. Hope your query is addressed. Regards, Team OneAssist.

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C

Chandu Yellapu

from Sirsi, Karnataka

Dec 8, 2017

Hello sir/madam
I don’t want to renew my one assist plan this time. So before itself I am intimating you to cancel my plan.please make sure that no money should be debited from my account this time.
Thank you

My details
Y L S CHANDRA SEKHAR
RELATIONSHIP NO :- 692601
Phone :- [protected]

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OneAssist Consumer Solutions Customer Care's response, Dec 8, 2017

Verified Support

Dear Chandra, Your Membership is already cancelled and will not be renewed. Hope your query is addressed. Regards, Brijesh. Team OneAssist.

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Address: 737101

Hello sir,
I have bought a MI Redmi Note 4 4gb 64gb in the month of July 2017 along with your oneassist insurance of rs. 749.00. at the time of purchase it was mentioned that my insurance policy is activated and as per the policy you are liable to insure my Mobile Phone against damage for one year, on 26th of November 17 my phone got Damaged while I was out of station for medical emergency. After coming back on 1st December 17 I reported the above issue to MI and they advised to contact One Assist, to resolve this issue. now after submitting all the relevant documents to your help desk and i got a mail and call regarding my issue that it cannot be resolved as damaged report needs to be reported within 48 hours, if i was aware of this 48 hours clause I would have acted within 48 hours but since I responded Honestly and exact date of damage instead of faking the incident on same day. phone having IMEI No. [protected] was Physical damaged on 26/11/2017
intimation of the loss was given to One Assist on[protected]
I hope you will look into this matter and resolve my problem as soon as possible.

Regards

Bhupendra Prasad
Gangtok- East Sikkim
[protected]

Jan 15, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by Bhupprad Hello sir,
I have bought a MI Redmi Note 4 4gb 64gb in the month of July 2017 along with your oneassist insurance of rs. 749.00. at the time of purchase it was mentioned that my insurance policy is activated and as per the policy you are liable to insure my Mobile Phone against damage for one year, on 26th of November 17 my phone got Damaged while I was out of station for medical emergency. After coming back on 1st December 17 I reported the above issue to MI and they advised to contact One Assist, to resolve this issue. now after submitting all the relevant documents to your help desk and i got a mail and call regarding my issue that it cannot be resolved as damaged report needs to be reported within 48 hours, if i was aware of this 48 hours clause I would have acted within 48 hours but since I responded Honestly and exact date of damage instead of faking the incident on same day. phone having IMEI No. [protected] was Physical damaged on 26/11/2017
intimation of the loss was given to One Assist on[protected]
I hope you will look into this matter and resolve my problem as soon as possible.

Regards

Bhupendra Prasad
Gangtok- East Sikkim
[protected]

Relationship No: 2346670

Verified Support

Dec 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bhupendra, It is clearly mentioned in the terms and conditions that a Customer must inform us within 48 hours of the damage incidence to raise a claim. Your device was damaged on 27/11/2017 but you intimated us on 1/12/2017. Due to delay in intimation, your claim was rejected. Regards, Team OneAssist

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Address: Thane, Maharashtra, 421306

Website: www.oneassist.in

My icici bank account got deducted with rs. 1899/- debit card to oneassist plan, without permission. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act. I had a call with the head of cancellation department and head of consumer complaints department regarding the same and they said the refund will be processed withing 7-10 working days.

Please deactivate the plan asap and kindly refund the full amount asap.
Date of incident: dec, 1 - 2017
One assist cancellation service request no. 2619603

Jan 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Divya, Your membership cancellation is aldready in progress and the refund has been initiated. We appreciate your patience in the interim. Regards, Team OneAssist.

Dec 08, 2017

Updated by DivyaSP Let me know the exact date till when the amount will be refunded?

Because this process needs to be completed within Dec. 30.

Divya Pillai

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Address: Mumbai City, Maharashtra

Website: OneAssist Consumer Solutions

Oneassist has renewed my membership without getting my pre-consent.in the last week i have an envelop from oneassist with attached letter and one envelop from icici bank containing bill amounting rs.1750.88 towards oneassist. As you can check from your record i have not used the services of oneasist last year and is not suited to me.

I request your goodself to please cancel the renewal and refund and bill the icici bank amounting to rs.1750.88 directly at the earliest and intimate me at my e-mail [protected]@gmail.com and mobile.

Raj kumar
6-lf babar place, mandi house,
New delhi-110001 mob.[protected]
Relationship no.1480799

Jan 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by Rajraj Moc As no consent for renewal of product has been taken and it is not useful for me. Please cancel the Plan and make necessary payment to ICICI Bank directly and intimate me on my mobile

Verified Support

Dec 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raj,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2623439 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Dhanbad, Jharkhand, 828203

Dear sir,
Hdfc credit card sales person insist me to buy one assist wallet to protect my credit card. No amount will deducted from account confirmed by hdfc sales person. But, amount would be debited form my account on 9th december as per notification from hdfc bank. I am not interested to buy one assist wallet. Kindly help me revert back my amount.

Jan 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Swarup,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

Dec 06, 2017

Updated by swarup9031 Dear One Assist Team

My registered mobile number is- [protected], relationship number given me at the time of service activation, and that is -3112127.. the service was activated by giving me completely wrong information..Now i just want to cancel it and want the refund amount that is to be debited, that's it. I have already raised a request over phone call on toll free number of One Assit..But again asking you to do the process on immediate basis..and request you to stop such fraudulent activities for fulfilling your targets.

Verified Support

Dec 07, 2017

OneAssist Consumer Solutions Customer Care's response Dear Swarup,

Your membership is aldready in cancellation and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Regards,

Brijesh

Team OneAssist.

View replies

S

swarup9031

from Bhubaneshwar, Odisha

Dec 26, 2017

Dear One assist Team

According to your last comment, the refund amount was to be credited in my HDFC account within 7 working days. the amount of Rs.1899 was debited on 9th December 2017, today is 26th December, it has been 17 days, but the refund amount of that insurance has not yet been credited into my account..It seems Your words don't have any value..According to one assist customer service, they have sent Rs.1899 to bank on 12th December.7-10 working days have passed, when will i get back my insurance amount? please reply on immediate basis.

Reply

OneAssist Consumer Solutions Customer Care's response, Dec 26, 2017

Verified Support

Dear Swarup,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Customer Care's response, Dec 26, 2017

Verified Support

Dear Swarup,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Customer Care's response, Dec 27, 2017

Verified Support

Dear Swarup,

Greetings from OneAssist..!

As discussed over the call, the refund of Rs. 1899 has been processed on 12th December 2017

Hope your query is addressed.

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Brijesh

Team OneAssist.

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