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OneAssist Consumer Solutions Complaints & Reviews

3.9
Last updated Mar 23, 2024
Complaints 4066
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3095
Unresolved
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OneAssist Consumer Solutions Phone Numbers

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1800 407 333 333
675
456
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+91 80 8033 3333
444
278
+91 22 4298 3000
160
198

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OneAssist Consumer Solutions Head Office Address

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India
400059

OneAssist Consumer Solutions reviews & complaints page 127

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A
abhinavpaliwal7
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

insurance claim decision for abhinav paliwal. cust id:2128539 membership id:1001468708 sr. no.-2412800

Address:Mumbai City, Maharashtra
Website:www.oneassist.in

Hi,
I submitted my mobile phone to one assist solutions pvt ltd as i had purchased insurance for my mobile redmi 4 imei number : [protected], on october 4 2017. The company claimed that my phone was beyond economic repair (Ber) and promised to pay me back the settlement amount i-e rs 6449 on october 14 2017 and said the amount would reflect in your account in 7-10 working days. It is 5 december 2017 today and i have not received...
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S
sk.abdul rasool
from Hyderabad, Telangana
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cancellation of one assist membership

Address:Hyderabad, Andhra Pradesh, 500081
Website:[email protected]

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

My registation number 810663 as last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund...
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A
Ashu3609
from Sultanpur, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund and cancellation of my membership

On 4dec 2017 i got a message from icici bank that 1899 have been deducted from my account on behalf of one assist. Last year i got a call for it but this time i got no call no message and moreover i don't want it nor have i not opted for the membership nor have i got any confirmation calls regarding it.
I tried calling the customer support number but no one is answering.
Please refund my money and cancel my membership.br...
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S
Shåïr Ãlï
from Bengaluru, Karnataka
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one assist refund

Address:577001
Website:[email protected]

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist...
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M
mdafzal.dkl
from Port Blair, Andaman and Nicobar Islands
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

enhanced wa privilege single plan

Address:Dhenkanal, Odisha, 759001
Website:www.oneassist.in

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 3139990
Plan name: enhanced wa privilege single plan
Name : mohammed afzal...
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R
Ruchika Menon
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unauthorized transaction from my icici bank account

Team,

A subscription plan has been generated for one assist from my icici bank account for rs. 1, 899/-. Have tried calling icici bank but it has the worst customer care with no response, i had refused to get on this subscription. I don't understand why this got deducted.
Please resolve this asap. Expecting a complete refund.

Name: ruchika menon
Bank: icici bank

Thank you....
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J
jayesh awae
from Kalyan, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

without my permission deduct my money 1399

Address:Thane, Maharashtra, 421301

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money immediately
Date of incident : 21-nov 2017br...
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V
vipulnshah123
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my one assist membership non receipt of documents

Address:411048

Dear sir i had taken my one assist membership during in nov. 2015 for two tears and thereafter i never received my kit at all and non of my card was covered for protection. This was for two years.
Now once again i got massage that i have been provided two years one asset service. I assume its free.
But now once again some amount is debited to myhdfc card ending 8789
Please look to it and reverse the amount immediately....
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M
Manukumar Singh
from Indore, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

for deactivate my plan.

Address:Pune, Maharashtra, 411042
Website:One assist.

Last year i have told to your executive to deactivate my plan than also your executive activated my plan.
I am requesting you to plz deactivate my plan. Don't do renew.
Already i have told to your executive but also i exclating complaint for not repeated same issue as last year and peaple is aware for this so plz

Kindly do the needful for the same....
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J
Jyoti C Mishra
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wallet assist

Address:Mumbai City, Maharashtra, 400701

Relationship no is 644215. The policy was started with wrong statement that it is connected to icici. The policy is renewed without approval. Last year i had instructed to discontinue the policy. Still renewed and amount deducted from icici. The staff on phone is very arrogant and disconnects the phone. Please cancel the policy permanently and refund my complete amount. Sms message from one assist says "your request for approval". Message...
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F
fidelishealthcare
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

sim trays missing

Address:New Delhi, Delhi, 110088

I have given my phone to oneassist and paid excess fee of more than 500+ to get my phone repared under insurance cover and after 1 month when i received back my repared cell phone, my sim trays were not there. What kind of service is this, without sim trays i can not operate my cell phone. Highly dissatisfied with your service.

I need my all sim trays back urgently.

Parts missing - 2 sim trays

My...
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K
Kamal_gup
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

renewal without permission

Address:Mumbai City, Maharashtra, 400053
Website:www.oneassist.in

I received a text messeage from icici bank saying that ₹1, 399 has been taken from my account to renew oneassist. I never requested this renewal, in fact last year i tried to cancel my membership and was forced to keep it for 1 year. I received the message on a sunday so i can’t even contact them directly via live chat or their helpline for cancellation and the message said the renewal will be completed in 1 day.

Please...
+1 photos
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K
Kavya Bhat
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

one assist wallet assist cancellation

The oneassist team has renewed services without confirming with me and has deducted money from my credit card rs. 1399 without my knowledge. Even after talking to the executives at the company they refuse to cancel instead offer me rs. 400 discount. They suggest me to call them next year again to cancel it. When i call them they said they had sent an email but i did not get any such mails after searching my inbox. I have told them to just...
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S
sidsharma0172
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

one assist charged me for a service i never opted for

I just got my first credit card from hdfc bank and during verification of the card i refused to take the oneassist plan.

I have sill been charged rs.1399 from my new credit card for a service (Oneassist) i did not opt for.

On calling the oneassist customer service, they offered a discount and not a refund!

I need a total refund of rs.1399 and cancellation of the oneassist service that i've been...
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G
ganeshdha24
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

auto renewal programme

Address:Mumbai City, Maharashtra, 400067
Website:www.oneassist.in

Relationsip no :- 631607 (Refund request)

Hi one of bad operation that i have ever seen in my entire life. For renewal they intimate customer via mail (Official) but that mail is working or not that they doesn't care at all. Now a days all companies are very much activated and all of them communicate customer via email as well as via sms. But one assist does not do that.

My plan got renewed automatically without...
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M
M S IMMI
from Dhanbad, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

plan deactivated but amount debited to my account

Address:Dhanbad, Jharkhand, 828109

Dear sir
This is inform you that my one assist plan is already deactivated but the one assist solution cheated me and debited rs 1399 from my account. My plan is already cancelled so how is it possible someone widrawn amount from my bank account.
So plz revert my debited amount rs 1399 to my account.
And also find the sreen shot of my debited account...

Thanks
Md sheikh imran
Mb - [protected]...
+2 photos
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N
Narayan Devadiga
from Mumbai, Maharashtra
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cheating by one assist.

Address:400708

Since last 4 week i am chasing for the deactivation of one assist from my hdfc card -7298 and for refund of my full money because this services had been activated without my knowledge. After repeated mail from my end there is very poor response from one assist and hdfc bank. The customer care staffs are very much rude to talk to their customer.

Hdfc team please look into it for earliest closure...
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B
Bharath Bsc
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

kindly cancel one assist plan

Address:Chennai, Tamil Nadu

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8444 without my concern on date:30/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- at the earliest

Oneassist relationship number : 645666
Name :- bharath s
Credit card number ending :8444...
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P
pranay bhakare
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

renewal without intimation

Address:Mumbai City, Maharashtra, 400 059
Website:www.oneassist.in

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This...
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Following is the data from the original complaint (Link - https://www.consumercomplaints.inoneassist-consumer-solutions-mobile-phone-warrantyinsurance-c1629080):

Hi.. I’m writing this to inform you that i had submitted my mobile phone, lumia 535, for repairing in the month of december, 2016 and i even have the receipt with me for the same but i haven’t received the repaired handset yet back. I have even called several...
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