OneAssist Consumer Solutions Complaints & Reviews

I had send mail to one assist team on 10th nov 2017 for the deactivation of one assist services from hdfc credit card no 7298. Since last 4 week i am chasing for the money refund, but only half the amount had been refunded i. E rs 649/-. I will not accept the any half payment from one assist as this services had been activated without my knowledge.

I want my full amount to be refunded.

Hello there

I received sms from hdfc bank that membership fee has been deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10.28hrs. 6 dec 2017.

[resolved] one assist — deactivate one assist plan


December 6, 2017
Submit a complaint
Hello there

I received sms from hdfc bank that membership fee has been deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10.28hrs. 6 dec 2017.

Siddhartha ghosh

Hi,
I submitted my mobile phone to one assist solutions pvt ltd as i had purchased insurance for my mobile redmi 4 imei number : [protected], on october 4 2017. The company claimed that my phone was beyond economic repair (Ber) and promised to pay me back the settlement amount i-e rs 6449 on october 14 2017 and said the amount would reflect in your account in 7-10 working days. It is 5 december 2017 today and i have not received any amount from them it been 2 months that i have not been given the amount that i was promised. Also no proper communication is being done from past 3 weeks from there side. I would like to file a complaint against one assist for delaying my payment and doing fake commitments even when they are not doing anything. I have with me all the mails received from there end and enough evidences to prove my point

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

My registation number 810663 as last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:2100. This is unacceptable that you have been repeating the same.

On 4dec 2017 i got a message from icici bank that 1899 have been deducted from my account on behalf of one assist. Last year i got a call for it but this time i got no call no message and moreover i don't want it nor have i not opted for the membership nor have i got any confirmation calls regarding it.
I tried calling the customer support number but no one is answering.
Please refund my money and cancel my membership.
Relation id - 1593117

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Shair ali. A

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 3139990
Plan name: enhanced wa privilege single plan
Name : mohammed afzal...

Team,

A subscription plan has been generated for one assist from my icici bank account for rs. 1, 899/-. Have tried calling icici bank but it has the worst customer care with no response, i had refused to get on this subscription. I don't understand why this got deducted.
Please resolve this asap. Expecting a complete refund.

Name: ruchika menon
Bank: icici bank

Thank you.

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money immediately
Date of incident : 21-nov 2017
My mobile number [protected]
Mail id jayesh. [protected]@gmail.com
My credit card numer - xxxx2023
Regards
Jayesh awar.

Dear sir i had taken my one assist membership during in nov. 2015 for two tears and thereafter i never received my kit at all and non of my card was covered for protection. This was for two years.
Now once again i got massage that i have been provided two years one asset service. I assume its free.
But now once again some amount is debited to myhdfc card ending 8789
Please look to it and reverse the amount immediately. Further for past payment also i should get back my refund.

Last year i have told to your executive to deactivate my plan than also your executive activated my plan.
I am requesting you to plz deactivate my plan. Don't do renew.
Already i have told to your executive but also i exclating complaint for not repeated same issue as last year and peaple is aware for this so plz

Kindly do the needful for the same.

Relationship no is 644215. The policy was started with wrong statement that it is connected to icici. The policy is renewed without approval. Last year i had instructed to discontinue the policy. Still renewed and amount deducted from icici. The staff on phone is very arrogant and disconnects the phone. Please cancel the policy permanently and refund my complete amount. Sms message from one assist says "your request for approval". Message received on 24.11.2017. This is fraud and wrong. I have never send any request.
Please cancel the policy and refund complete amount.

I have given my phone to oneassist and paid excess fee of more than 500+ to get my phone repared under insurance cover and after 1 month when i received back my repared cell phone, my sim trays were not there. What kind of service is this, without sim trays i can not operate my cell phone. Highly dissatisfied with your service.

I need my all sim trays back urgently.

Parts missing - 2 sim trays

My service request number 2538348.

I received a text messeage from icici bank saying that ₹1, 399 has been taken from my account to renew oneassist. I never requested this renewal, in fact last year i tried to cancel my membership and was forced to keep it for 1 year. I received the message on a sunday so i can’t even contact them directly via live chat or their helpline for cancellation and the message said the renewal will be completed in 1 day.

Please cancel my membership and refund my money asap.

The oneassist team has renewed services without confirming with me and has deducted money from my credit card rs. 1399 without my knowledge. Even after talking to the executives at the company they refuse to cancel instead offer me rs. 400 discount. They suggest me to call them next year again to cancel it. When i call them they said they had sent an email but i did not get any such mails after searching my inbox. I have told them to just cancel the services and i am okay if they do not refund the amount even then they are not ready to cancel my account. Please help me in getting the issue resolved.

I just got my first credit card from hdfc bank and during verification of the card i refused to take the oneassist plan.

I have sill been charged rs.1399 from my new credit card for a service (Oneassist) i did not opt for.

On calling the oneassist customer service, they offered a discount and not a refund!

I need a total refund of rs.1399 and cancellation of the oneassist service that i've been pushed into for no reason.

Name: siddharth sharma
Relationship number: 3157938

Relationsip no :- 631607 (Refund request)

Hi one of bad operation that i have ever seen in my entire life. For renewal they intimate customer via mail (Official) but that mail is working or not that they doesn't care at all. Now a days all companies are very much activated and all of them communicate customer via email as well as via sms. But one assist does not do that.

My plan got renewed automatically without my confirmation and they charged fees of rs.1399/- on my hdfc credit card, i called them within 24 hours and asked to cancel this plan and refund my money but still they are thinking what to do. Does not care what customer is asking or what is the expectation of customer. Instead of solution i received so many calls to stick with plan or for discount. I asked simple question to them "when you want to renew the policy you simply mailed me, then on cancellation why are you calling on my phone you should have sent mail only."

After joining you will not get a single call for feedback as well. And that is worst thing in entire customer service industry.

Guys dont ever join this company such a cheap operation that i have ever seen in my entire life.

Dear sir
This is inform you that my one assist plan is already deactivated but the one assist solution cheated me and debited rs 1399 from my account. My plan is already cancelled so how is it possible someone widrawn amount from my bank account.
So plz revert my debited amount rs 1399 to my account.
And also find the sreen shot of my debited account...

Thanks
Md sheikh imran
Mb - [protected]

Since last 4 week i am chasing for the deactivation of one assist from my hdfc card -7298 and for refund of my full money because this services had been activated without my knowledge. After repeated mail from my end there is very poor response from one assist and hdfc bank. The customer care staffs are very much rude to talk to their customer.

Hdfc team please look into it for earliest closure