OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money immediately
Date of incident : 21-nov 2017
My mobile number [protected]
Mail id jayesh. [protected]@gmail.com
My credit card numer - xxxx2023
Regards
Jayesh awar.

Dear sir i had taken my one assist membership during in nov. 2015 for two tears and thereafter i never received my kit at all and non of my card was covered for protection. This was for two years.
Now once again i got massage that i have been provided two years one asset service. I assume its free.
But now once again some amount is debited to myhdfc card ending 8789
Please look to it and reverse the amount immediately. Further for past payment also i should get back my refund.

Last year i have told to your executive to deactivate my plan than also your executive activated my plan.
I am requesting you to plz deactivate my plan. Don't do renew.
Already i have told to your executive but also i exclating complaint for not repeated same issue as last year and peaple is aware for this so plz

Kindly do the needful for the same.

Relationship no is 644215. The policy was started with wrong statement that it is connected to icici. The policy is renewed without approval. Last year i had instructed to discontinue the policy. Still renewed and amount deducted from icici. The staff on phone is very arrogant and disconnects the phone. Please cancel the policy permanently and refund my complete amount. Sms message from one assist says "your request for approval". Message received on 24.11.2017. This is fraud and wrong. I have never send any request.
Please cancel the policy and refund complete amount.

I have given my phone to oneassist and paid excess fee of more than 500+ to get my phone repared under insurance cover and after 1 month when i received back my repared cell phone, my sim trays were not there. What kind of service is this, without sim trays i can not operate my cell phone. Highly dissatisfied with your service.

I need my all sim trays back urgently.

Parts missing - 2 sim trays

My service request number 2538348.

I received a text messeage from icici bank saying that ₹1, 399 has been taken from my account to renew oneassist. I never requested this renewal, in fact last year i tried to cancel my membership and was forced to keep it for 1 year. I received the message on a sunday so i can’t even contact them directly via live chat or their helpline for cancellation and the message said the renewal will be completed in 1 day.

Please cancel my membership and refund my money asap.

The oneassist team has renewed services without confirming with me and has deducted money from my credit card rs. 1399 without my knowledge. Even after talking to the executives at the company they refuse to cancel instead offer me rs. 400 discount. They suggest me to call them next year again to cancel it. When i call them they said they had sent an email but i did not get any such mails after searching my inbox. I have told them to just cancel the services and i am okay if they do not refund the amount even then they are not ready to cancel my account. Please help me in getting the issue resolved.

I just got my first credit card from hdfc bank and during verification of the card i refused to take the oneassist plan.

I have sill been charged rs.1399 from my new credit card for a service (Oneassist) i did not opt for.

On calling the oneassist customer service, they offered a discount and not a refund!

I need a total refund of rs.1399 and cancellation of the oneassist service that i've been pushed into for no reason.

Name: siddharth sharma
Relationship number: 3157938

Relationsip no :- 631607 (Refund request)

Hi one of bad operation that i have ever seen in my entire life. For renewal they intimate customer via mail (Official) but that mail is working or not that they doesn't care at all. Now a days all companies are very much activated and all of them communicate customer via email as well as via sms. But one assist does not do that.

My plan got renewed automatically without my confirmation and they charged fees of rs.1399/- on my hdfc credit card, i called them within 24 hours and asked to cancel this plan and refund my money but still they are thinking what to do. Does not care what customer is asking or what is the expectation of customer. Instead of solution i received so many calls to stick with plan or for discount. I asked simple question to them "when you want to renew the policy you simply mailed me, then on cancellation why are you calling on my phone you should have sent mail only."

After joining you will not get a single call for feedback as well. And that is worst thing in entire customer service industry.

Guys dont ever join this company such a cheap operation that i have ever seen in my entire life.

Dear sir
This is inform you that my one assist plan is already deactivated but the one assist solution cheated me and debited rs 1399 from my account. My plan is already cancelled so how is it possible someone widrawn amount from my bank account.
So plz revert my debited amount rs 1399 to my account.
And also find the sreen shot of my debited account...

Thanks
Md sheikh imran
Mb - [protected]

Since last 4 week i am chasing for the deactivation of one assist from my hdfc card -7298 and for refund of my full money because this services had been activated without my knowledge. After repeated mail from my end there is very poor response from one assist and hdfc bank. The customer care staffs are very much rude to talk to their customer.

Hdfc team please look into it for earliest closure

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8444 without my concern on date:30/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- at the earliest

Oneassist relationship number : 645666
Name :- bharath s
Credit card number ending :8444

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.
Please deactivate and refund my money asap

Deducted date : 08th november 2017
Name : pranay bhakare
Hdfc credit card no; 5241 81* * 6384
Mobile no [protected]
Email id: [protected]@gmail.com

Following is the data from the original complaint (Link - https://www.consumercomplaints.in/oneassist-consumer-solutions-mobile-phone-warr...⇄

Hi.. I’m writing this to inform you that i had submitted my mobile phone, lumia 535, for repairing in the month of december, 2016 and i even have the receipt with me for the same but i haven’t received the repaired handset yet back. I have even called several times at your service centre but there was no positive response from your side. I’m attaching the receipt.
Kindly check and take some actions asap. I need my phone back to me immediately.


Complaint marked as resolved aug 23, 2017
My issue is not resolved yet.. Infact it is nowhere near resolution because my mobile is with oneassist and i am getting calls for pickup of my mobile. I am not sure what are they doing with my mobile.

Complaint status
[jul 14, 2017] oneassist consumer solutions customer support has been notified about the posted complaint.

Updated by acharyankit, jul 14, 2017
Re: [sr number:2133109] complaint - relationship no : 774750

Oneassist consumer solutions customer care's response, jul 14, 2017
Dear ankit,

Greetings from oneassist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist

Updated by acharyankit, jul 16, 2017
When i am gonna get an update on this issue... Please specify i time duration...
Oneassist consumer solutions customer care's response, jul 20, 2017
Dear ankit,

Greetings from oneassist...!

Please be assured that our team will get in touch with you within 48 hours with a resolution on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist

Updated by acharyankit, jul 20, 2017
Then what were you all doing till now??
Oneassist consumer solutions customer care's response, jul 21, 2017
Dear ankit,

Greetings from oneassist...!

As per the telephonic conversation, our team will arrange the delivery of your handset shortly.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist
Updated by acharyankit, jul 27, 2017
Does your as soon as possible mean an year?? Where is my handset??
Updated by acharyankit, aug 18, 2017
Its been more than 8 months since i have given my phone for repairing and more than 2 months since i have raised a complaint here and still i am geeting the following email from oneassist:

"dear ankit,
Greetings from oneassist!

I apologize for the delay in revert.

This is to inform you that your case is already escalated to concern team and we are working on that.

I appreciate your time and patience in the interim.

If you require any further assistance, please write us email or contact us on toll free number[protected] or[protected].

Regards,

Neha s

Team oneassist"

Is this some way to test patience of customer? I dont understand what part of "i want my mobile handset as soon as possible" you dont understand. What kind of policy/system you are following to serve your customers. I need an update on this immediately.

Updated by acharyankit, aug 23, 2017
How this complaint has been marked as resolved.. I havenot received my handset yet and on top of that i am reveiving calls from oneassist, the worst service provider ever, to pick up my phone. They are not even aware that they have picked my mobile in january already. I have received the calls from the following numbers: +91 [protected]
+91 [protected].. Please do not mark this issue as resolved until it is actually resolved.

Updated by acharyankit, dec 01, 2017
I have still not received my mobile phone. Pathetic service from oneassist

Updated by acharyankit, dec 01, 2017
Now i understand how 75% of complaints are resolved.

Acclaimed about a phone about 2 weeks ago uploaded all the documents about 10 days ago and the executives told me that they will reply within 48 hours then i called after 48 hours still they told that they will reply after 14 hours but till now i have received no reply regarding the products clean my phone is s7 edge. It was insured in july 2017 and it has insurance valid till july 2018. One assist has given the worst service ever before the inventions that told me thousand things about one assist and the mobile phones but now it sucks and i'm gonna complain in consumer forum india jago grahak jago

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.
Please deactivate and refund my money asap

Deducted date : 30th november 2017
Name : jithu k
Hdfc credit card no. Xx7723
Oneassist relationship number : 646635
Email id: [protected]@gmail.com

Iam a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9751 without my concern on date:24/11/2017. I am not interested about this service. So cancel the membership and refund this debited amount of rs.1899/- at the earliest
Last year also you done something to me. This is disgusting me. Kindly refund the amount immediately.
Name :- bala murugan
Mobile no [protected]
Card. Last four digit 9751

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8030 without my concern on date:23/10/2017. I am not interested about this service and don't want this membership any more. About same issue I already raised the complaint but I only get the refund of Rs.649.50.
and remaining 50% amount is not get reflected into my account.
Please refund the remaining amount of Rs.649.50 into my account. ASAP and do not activate this types of services in future.

I also call to customer care they told me that you use one month service so 50% amount is get debited.

Perfect symptoms of fraud company. I am considering taking legal action to prevent others from getting duped by this fraud company.

The customer service is horrible and it is the worst company to buy insurance from.
Refund my remaining amount of Rs.649.50 ASAP

Oneassist relationship number :
Name :- satish ramhari bhor
Mobile no. :- [protected]
Credit card number ending :- 8030

Sir
I have purchased a one assist mobile insurance on 18 november 2017 and my phone was damaged on 24 november 2017 and i filed a claim regarding this to one assist company and then after comany response was your claim can not be processed due to cooling period but when i mailed regarding this to one assist head office then they replied that it can not be processed but i describe in mail that you not explained full details of policy as well as cooling period to me.

Now one assist says me that you will be repaired your handset from own expenses from authorised mi care, my mobile is redmi note 4, but this policy of company is not satisfactory to customers. So i requested you please allow me to repair this handset from one assist instead of mi care.

Rahul
[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8937 without my concern on date:27/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- at the earliest

Oneassist relationship number : 1494268
Name :- arpita samal
Credit card number ending :8937