OneAssist Consumer Solutions Complaints & Reviews

Dear concerned,
This is regarding the policy which has been renewed without my consent and the amount has been debited from my credit card. Same incident previous year too. Then the customer care executive said to me that it will not be renewed without your consent. There will be a call before renewal.

Hereby i request you to reimburse my debited amount or let me know if i have to complain toi any other statutory body for my grievances.

Thanks,
Sudarshan kumar jha
[protected]

Dear sir

My membership id:, 3143730 kindly cancel my plan for one assist.
I want my refund

Is there any option in your site to deactivate? Kindly advice
How many days it will take to cancel my plan?
I was call customer care but every time not respons my call...
How can i check my cancelled status?

Please close fast my plan
Im very bothering bcz there is not option for close

Do not rely on the services of oneassist

I have received a mail that my membership has got cancelled as complete activation details have not been provided.

I had already mailed the required document on november 11 with the total payment.

Also i have not been contacted by any of the executive in case there was any pending documents.

How can a policy be cancelled without any prior information?

Is it some kind of joke that is being going that before the payment i have been followed more than 100 times in a day and once the payment was done i have not been contacted regarding the status?

I don't think that these type of services will take the company to a long distance.

I guess these people are just playing with our precious time and emotions.

Please re-consider your decision to take the service

Ankit

Dear sir,
I am sadanand gupta, i am not interested to take continue this service with one assist company, so i called many time to the customer care of this company to deactivate this scheme and never want renewal but they denied my request and deducted rs. 1399 from my credit card (Icici) on 28/11/2017 without my information. They had activated this scheme.
I can't believe that this is one of the biggest fraud company and totally failure company for customer request.
I would like to deactivate this scheme immediately and want refund my money (Rs. 1399).
Mob no. [protected]
Relationship no. 1497059

A person who called from one assit service have debited 19, 868 in to some other payzapp walet wen i asked to refund nd n whose concern u have taken this amt. That person is asking for anothr bank debit crd details nd it should contain minimum bal. I cnt able to bare vit this. I dont have have any other debit crd i have fr tat he s sayng i cnt refund the amt. What s irrespossible answer... Im cmpletly fed up the person who caled is amith sharma (Senor person) and he caled me frm [protected]. Please i kindly request you to take action against tat person. Kindly help me out nd i want amt in my credit card only i dnt want credit n any other bank tat will create intrest fr me nly

Please deactivate my relationship no1493198. One day i got a call from axis bank. And they asked me the card details. I said it so they subscribed for that year. I subscribed for oneassist, now i want to unsubscribe now for this year. So please deactivate it and refund my amount
My details are below as follows
Mallemkondu. Lokesh
[protected]
[protected]@gmail.com
Ac. No.[protected]
Axis bank
Guntur branch
Ifsc code: utib0000070

Hello there

I received hdfc bank credit card november, 2017 statement that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this
Happened due to one customer care call which told me that i will have emi facility but what happened is one assist membership fee which i don't want, also the customer care had assured me that there will be no deduction. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: subhajit das
Date of incident : 18/11/2017
Hdfc credit card no. Xx6767
Mobile no: [protected]
Email : [protected]@live.in

My account ref no for one assist is 1442773 was open on 7-nov-2016 (Mobile no [protected]).
I have not opted these services, but the team is debiting amount since last 2 year. Rs 1799 debited on 7-nov-2016 and rs 1399 debited on 27-nov-2017.
Last year also i have raised same thing to axis bank & customer care of one assist and they have assured that we ll refund the amount and services will not be renew.

This service...

My service request no was : 2559977.

Contact no :[protected]

I am very disappointed with oneassist team that they rejected my handset claim request.
Whereas i had mentioned genuine reason how my handset damaged and sent all the required documents.

"my mobile was placed on the table to charge and i went somewhere after sometime when i came back my mobile was dropped on the floor.
I don't know how it happend. It can be due to vibration etc. The handset screen was damaged."

It comes in accidental damage category. And when i apply for the insurance and recently called to your customer team as a new customer to know the plan details they said "no matter how it breaks it will cover in accidental damage category" i have a recording of the communication that was held between us and they said yes it will accept in accidental damage and definitely you will get claim.

I have clearly mentioned all the details.

I will not sit like this i will raise a fir with all the documents and recordings.

Dear team,

Kindly cancel my one assist plan through my hdfc credit card and refund all money back.
Credit card ending number:6944

You have charged me rs.1800 from my credit card. Which now hdfc bank is asking me to pay rs.7000, which i cant pay as i lost my job and i dont have any mean of earning. So kindly refund the credit amount and initialisation amount for this one assist
Kindly do the needful as priority.
Thanks,

Thouhed beigh
Credit card no ending :6944
No:[protected]
Mail id : [protected]@gmail.com

My name is pawan kumar my credit card number is[protected]. My mobile number is [protected]. I told ur company for this service since last month. But no response. Why you deactivate it. This is a cheating. I m not interested. So deactivate. I[censored] can't deactivate this i will case file in consumer court. I have all call recording. Who says me what what. Received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap

Hello there

I received hdfc bank credit card november, 2017 statement that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this
Happened due to one customer care call which told me that i will have emi facility but what happened is one assist membership fee which i don't want, also the customer care had assured me that there will be no deduction. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: subhajit das
Date of incident : 18/11/2017
Hdfc credit card no. Xx6767
Mobile no: [protected]
Email : [protected]@live.in

Dear sir
I am dilip kumar ghosh your proposed customer. I am existing customer of axis bank. I dont want to be associate/particicipate in one assist. The amt rs 1899 deducted from my debit card for card protection without my permission. It requested to terminate the pan & refund my deducted amt immediately.
I have got a call on 27/11/2017, evening

Mobile no.-[protected]
Dilip kumar ghosh

Cancellation of one assist membership
I am a hdfc bank credit card holder. Now i receive a letter for renewal intimation. I am not interested about this service and don't want this membership any more. So cancel the membership and acknowledge me.

Oneassist relationship number : 1522041
Name :- lazar edward j
Mobile no. :- [protected]
Credit card number ending :- 5438

Dear team,

Kindly cancel my one assist plan through my hdfc credit card and refund all money back as soon as possible

My application relationship number is 3065723
Credit card ending number:2799

Due to i have already a health insurance policy before i am not interested to do it again, kindly refund the credit amount and initialisation amount for this one assist
Kindly do the needful as priority.
Thanks,
Syed ahamed

Team,

Last year i had requested for cancelation when i resistered for one assist.. And the team told me that they ll inform me next year before the renewal of the plan priorly. They told they cant cancel the plan for last year, i have paid 1799rs and i have not registered a single card..

This year with out any mail, message, or letter, they have deducted 1899rs from my account and the plan is renewed without my knowledge..
When i called support team, and cancelation team they are telling the same senario as last year that they will cant cancel and refund. And you ll get a call next year before renewal..

I have been paid for no service.. I am wondering just for cancelation, the process is so difficult that i have wasted time for no results, how difficult it will be if i am availing your service.

Could you please cancel my plan and refund for the amount.. If not please provide me the details that i have registered last year to cancel the plan, let me take the next step.. I request you to add higher authorities in the mail communication..

I have all the call records of this year..

Worst experience i ever had..

Thanks to understand and the solutions..

Chaithra ac

Dear team,


The one service is still activated on my hdfc credit card no 7298. And my getting the call from one assist customer care team is forcing us to avail this service again and again. I am into depression since more then 3 week chasing for deactivation of one assist service.

Hdfc @ team kindly intervene on this serious issue for expedite.

I am akash chavan an icici credit card holder and the icici people have activated this one assist membership by saying me that they are not going to activate it rather they are going to keep it on hold. I came to know about it when i received a message of 1399 due amount. And i am not interested in any of these things. So i want you to cancel this and refund me the amount also.

Oneassist relationship number :-3101285
Credit card number ending :- 4008

I have purchased an insurance plan for my mobile one plus 5 from this company at the time of purchase. On 11th november i accidentally lost my phone in terms of slept from pocket while driving the moter-bike. I did all the procedure as required fir, lodging a complain with the co. And sending all the required documents but they rejected my claim stating "loss or damage to the device under mysterious circumstances / disappearance or unexplained reasons". I am unable to understand what else reason does these guys need, this is crystal clear that the loss occurred accidentally while driving bike and it slept from my pocket. So over telephone they asked me to reply to this matter stating the reason again and they will consider the matter again and reply me back. But more than 15 days passed and still no reply has been received from them in this matter.

If they cannot give me the claim then why are they taking such premium charges from us and making us assure that our devices are secured and safe. This is not the case only with me, above i can see hell lot of people complaining about this fraud company making a big fool out of people. I cannot get it how irda is allowing such companies to run. If i would have know about these all in advance i would have never done any kind of insurance. Many people asked me not to do any kind of insurance for mobile as they are all fraud i wish i would have listen to them. Irda must do some thing to protect the interest of customers other wise what's the need of insurance and such organisations.

Now i want to know how can i reach to irda or consumer court against this company and i will make sure such companies pay a huge amount of penalties for fooling people, taking people's hard earned money and more over making fun out of people.

Thanks & regards,
Harsh sarda
Passion. [protected]@gmail.com
One assist complain no.: 2543945

The one assist call centre people misguided me about my claim against liquid damage of my handset, they first told that my claim can be processed then misguided me about description I was to write and documents to upload for my device to be repaired later closed my claim without consent on writing justification mail and complete description aboiut the damage of my device also I was not offered any solution after 20 almost 17days my claim was dismissed even after getting proof of caused damage from one assist service centre. I feel injustice and the insurance to be very misguiding and fraudulent in nature, also the call centre people totally misguiding and uninformed. I had to face the difficulty of not accessing my phone from 17days waiting for it to be repaired by oneassist which I could have done that day itself if they hadn't misguided me. It been a painful time consuming and injustice experience all together. Action should be taken against this agency immediately.