OneAssist Consumer Solutions Complaints & Reviews

Dear team,

Kindly cancel my one assist plan through my hdfc credit card and refund all money back as soon as possible

My application relationship number is 3065723
Credit card ending number:2799

Due to i have already a health insurance policy before i am not interested to do it again, kindly refund the credit amount and initialisation amount for this one assist
Kindly do the needful...

Team,

Last year i had requested for cancelation when i resistered for one assist.. And the team told me that they ll inform me next year before the renewal of the plan priorly. They told they cant cancel the plan for last year, i have paid 1799rs and i have not registered a single card..

This year with out any mail, message, or letter, they have deducted 1899rs from my account and the plan is renewed without...

Dear team,


The one service is still activated on my hdfc credit card no 7298. And my getting the call from one assist customer care team is forcing us to avail this service again and again. I am into depression since more then 3 week chasing for deactivation of one assist service.

Hdfc @ team kindly intervene on this serious issue for expedite....

I am akash chavan an icici credit card holder and the icici people have activated this one assist membership by saying me that they are not going to activate it rather they are going to keep it on hold. I came to know about it when i received a message of 1399 due amount. And i am not interested in any of these things. So i want you to cancel this and refund me the amount also.

Oneassist relationship number :-3101285
Credit...

I have purchased an insurance plan for my mobile one plus 5 from this company at the time of purchase. On 11th november i accidentally lost my phone in terms of slept from pocket while driving the moter-bike. I did all the procedure as required fir, lodging a complain with the co. And sending all the required documents but they rejected my claim stating "loss or damage to the device under mysterious circumstances / disappearance or unexplained...

The one assist call centre people misguided me about my claim against liquid damage of my handset, they first told that my claim can be processed then misguided me about description I was to write and documents to upload for my device to be repaired later closed my claim without consent on writing justification mail and complete description aboiut the damage of my device also I was not offered any solution after 20 almost 17days my claim...

Firstly, i wanted to tell you that you have lost a very valuable and loyal customer, which clearly shows how pathetic your services are towards the customer.

Coming to my problem, my request service number is 2202135. On your last mail, you people said the insurance claim is rejected citing some issues which are not worth my time. But i want my device to be rectified in the way it was before sending it to your low cheap workshop....

I am sonal jain an hfdc credit card holder and the hdfc people have activated this one assist membership by saying me that they are not going to activate it rather they are going to keep it on hold. I came to know about it when i received a message of 2499 due amount. And i am not interested in any of these things. So i want you to cancel this and refund me the amount also.

Oneassist relationship number :-2800182
Credit...

I am a hdfc bank credit card holder. The bank has auto debited rs. 2150/- from my credit card number ending with 6078
Without my concern on date:21/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs. 2150/-

Oneassist relationship number : 631567
Name :- a r suhasini
Mobile no. :- [protected]
Credit card...

I am abhishek i have plan of one assist mobile theft. My mobile was theft in 16 november. I have completed all formality as fir. Cancil cheque. Sim bar farm. Bill etc. But after 7 day company has denay my claim due to himself reasons. Sir i want help from you for my case. Sir please do instructions for action this type of fraud company
Abhishek
[protected]
[protected]@gmail.com...

I am a hdfc bank credit card holder. One day i received a call from hdfc bank where one lady said that they are providing me one year protection of my new card. Even the call was so rushing and didn't confirm the charges. Suddenly i got a sms from one assist that the bank has auto debited rs. 2499/- from my credit card number ending with 9778 without my concern on date:24/11/2017. I am not interested in this service and don't want this membership...

We no need to one assist because we are handel money through online and netbanking and much more and we all don't have much more money to stole some one. That's why we no need one assist and we are so poor to pay on one assist this is unfortunately registered i am very sorry to say you... And cancel my account of oneassist and refund my money to my account.. Plsss...

I received sms from hdfc bank on[protected] that - 1899/-rs deducted from my credit card to one assist plan. Last year i requested you to cancel but you have said this plan will be cancelled in one year but now it was again renewed without any information and without my permission. I don't want your membership and send my money back.

Kindly deactivate and refund my money asap.

Name: burlagunta hemanth
Date...

I had purchased a redmi 4 device. On 1st week of purchase, ine assist call center sales team started calling me.. After repeated phone calls, he offered me mi protect through one assist insurance. All the activation was through online., through inbound calls.
The sales guy amit i think the agents name was, activated my plan..
Well things changed when my claim was submitted, they had promised liquid damage protection. When i...

I have purchased oneassist policy for my redmi not 4 i claim for screen damage which is acsidently happen with me and minor screen damage but my phone is working absolutely fine and after 1 week i raise claim against my phone they take my phone for replacement and rejecte my claim says "i am irresponsible and i am not able to take care of my phone" after 2 week i receive my phone with not working condition what the heal... I go to the mi...

This is regarding the complaint posted on the below link.

https://www.consumercomplaints.inoneassist-consumer-solutions-refund-of-membership-amount-c1756769

Since i didn't get any reply for my update, i am creating this new complaint.

Only half of the deducted amount was refunded to my account. I have asked to refund the whole amount rs.1399 to my account instead you have sent only rs.700. Who...

Hi,
Last november when i took hdfc credit card, it was debited for 1799 rs for one assist membership. That time when i enquired about this, they told that the membership was for one year.
Yesterday (November 23rd 2017), my credit card was again debited by 1899 rs without my permission for one assist membership fee. I don't want continue membership.
Deactivate my account and return my money back.

My name:...

I received sms from hdfc bank on[protected] that rs-1899/- deducted from my credit card to one assist plan without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I want my money back.

Please deactivate and refund my money asap

Name: amaranath...

This is muthukumar from tamilnadu having new hdfc credit card ending with 4204. Without sending any prior notification, one assist took rs 1399 from my account and it is reflected in my credit card statement.

Without my knowledge or permission, how could its possible. I want to know that without my acknowledgement how come you debited the fees from my account?
I want to know the answer.
I also got an msg with...

I am amandeep singh my service request no. Is 2459616. I am registered customer of one assist. As on 18th oct i file a claim request for my damage handset. One assist executive told me that your pin code 142031 is not serviceable so you have to courier your phone on your expenses and that will be reimbursed to you within 7 to 10 working day. So on 26th october i courier my mobile phone to their hub address chandigarh. But the courier charges...