OneAssist Consumer Solutions Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8444 without my concern on date:30/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- at the earliest

Oneassist relationship number : 645666
Name :- bharath s
Credit card number ending :8444

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.
Please deactivate and refund my money asap

Deducted date : 08th november 2017
Name : pranay bhakare
Hdfc credit card no; 5241 81* * 6384
Mobile no [protected]
Email id: [protected]@gmail.com

Following is the data from the original complaint (Link - https://www.consumercomplaints.in/oneassist-consumer-solutions-mobile-phone-warr...⇄

Hi.. I’m writing this to inform you that i had submitted my mobile phone, lumia 535, for repairing in the month of december, 2016 and i even have the receipt with me for the same but i haven’t received the repaired handset yet back. I have even called several times at your service centre but there was no positive response from your side. I’m attaching the receipt.
Kindly check and take some actions asap. I need my phone back to me immediately.


Complaint marked as resolved aug 23, 2017
My issue is not resolved yet.. Infact it is nowhere near resolution because my mobile is with oneassist and i am getting calls for pickup of my mobile. I am not sure what are they doing with my mobile.

Complaint status
[jul 14, 2017] oneassist consumer solutions customer support has been notified about the posted complaint.

Updated by acharyankit, jul 14, 2017
Re: [sr number:2133109] complaint - relationship no : 774750

Oneassist consumer solutions customer care's response, jul 14, 2017
Dear ankit,

Greetings from oneassist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist

Updated by acharyankit, jul 16, 2017
When i am gonna get an update on this issue... Please specify i time duration...
Oneassist consumer solutions customer care's response, jul 20, 2017
Dear ankit,

Greetings from oneassist...!

Please be assured that our team will get in touch with you within 48 hours with a resolution on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist

Updated by acharyankit, jul 20, 2017
Then what were you all doing till now??
Oneassist consumer solutions customer care's response, jul 21, 2017
Dear ankit,

Greetings from oneassist...!

As per the telephonic conversation, our team will arrange the delivery of your handset shortly.

We appreciate your patience in the interim.

Regards

Deepali

Team oneassist
Updated by acharyankit, jul 27, 2017
Does your as soon as possible mean an year?? Where is my handset??
Updated by acharyankit, aug 18, 2017
Its been more than 8 months since i have given my phone for repairing and more than 2 months since i have raised a complaint here and still i am geeting the following email from oneassist:

"dear ankit,
Greetings from oneassist!

I apologize for the delay in revert.

This is to inform you that your case is already escalated to concern team and we are working on that.

I appreciate your time and patience in the interim.

If you require any further assistance, please write us email or contact us on toll free number[protected] or[protected].

Regards,

Neha s

Team oneassist"

Is this some way to test patience of customer? I dont understand what part of "i want my mobile handset as soon as possible" you dont understand. What kind of policy/system you are following to serve your customers. I need an update on this immediately.

Updated by acharyankit, aug 23, 2017
How this complaint has been marked as resolved.. I havenot received my handset yet and on top of that i am reveiving calls from oneassist, the worst service provider ever, to pick up my phone. They are not even aware that they have picked my mobile in january already. I have received the calls from the following numbers: +91 [protected]
+91 [protected].. Please do not mark this issue as resolved until it is actually resolved.

Updated by acharyankit, dec 01, 2017
I have still not received my mobile phone. Pathetic service from oneassist

Updated by acharyankit, dec 01, 2017
Now i understand how 75% of complaints are resolved.

Acclaimed about a phone about 2 weeks ago uploaded all the documents about 10 days ago and the executives told me that they will reply within 48 hours then i called after 48 hours still they told that they will reply after 14 hours but till now i have received no reply regarding the products clean my phone is s7 edge. It was insured in july 2017 and it has insurance valid till july 2018. One assist has given the worst service ever before the inventions that told me thousand things about one assist and the mobile phones but now it sucks and i'm gonna complain in consumer forum india jago grahak jago

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.
Please deactivate and refund my money asap

Deducted date : 30th november 2017
Name : jithu k
Hdfc credit card no. Xx7723
Oneassist relationship number : 646635
Email id: [protected]@gmail.com

Iam a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9751 without my concern on date:24/11/2017. I am not interested about this service. So cancel the membership and refund this debited amount of rs.1899/- at the earliest
Last year also you done something to me. This is disgusting me. Kindly refund the amount immediately.
Name :- bala murugan
Mobile no [protected]
Card. Last four digit 9751

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8030 without my concern on date:23/10/2017. I am not interested about this service and don't want this membership any more. About same issue I already raised the complaint but I only get the refund of Rs.649.50.
and remaining 50% amount is not get reflected into my account.
Please refund the remaining amount of Rs.649.50 into my account. ASAP and do not activate this types of services in future.

I also call to customer care they told me that you use one month service so 50% amount is get debited.

Perfect symptoms of fraud company. I am considering taking legal action to prevent others from getting duped by this fraud company.

The customer service is horrible and it is the worst company to buy insurance from.
Refund my remaining amount of Rs.649.50 ASAP

Oneassist relationship number :
Name :- satish ramhari bhor
Mobile no. :- [protected]
Credit card number ending :- 8030

Sir
I have purchased a one assist mobile insurance on 18 november 2017 and my phone was damaged on 24 november 2017 and i filed a claim regarding this to one assist company and then after comany response was your claim can not be processed due to cooling period but when i mailed regarding this to one assist head office then they replied that it can not be processed but i describe in mail that you not explained full details of policy as well as cooling period to me.

Now one assist says me that you will be repaired your handset from own expenses from authorised mi care, my mobile is redmi note 4, but this policy of company is not satisfactory to customers. So i requested you please allow me to repair this handset from one assist instead of mi care.

Rahul
[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8937 without my concern on date:27/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- at the earliest

Oneassist relationship number : 1494268
Name :- arpita samal
Credit card number ending :8937

Dear concerned,
This is regarding the policy which has been renewed without my consent and the amount has been debited from my credit card. Same incident previous year too. Then the customer care executive said to me that it will not be renewed without your consent. There will be a call before renewal.

Hereby i request you to reimburse my debited amount or let me know if i have to complain toi any other statutory body for my grievances.

Thanks,
Sudarshan kumar jha
[protected]

Dear sir

My membership id:, 3143730 kindly cancel my plan for one assist.
I want my refund

Is there any option in your site to deactivate? Kindly advice
How many days it will take to cancel my plan?
I was call customer care but every time not respons my call...
How can i check my cancelled status?

Please close fast my plan
Im very bothering bcz there is not option for close

Do not rely on the services of oneassist

I have received a mail that my membership has got cancelled as complete activation details have not been provided.

I had already mailed the required document on november 11 with the total payment.

Also i have not been contacted by any of the executive in case there was any pending documents.

How can a policy be cancelled without any prior information?

Is it some kind of joke that is being going that before the payment i have been followed more than 100 times in a day and once the payment was done i have not been contacted regarding the status?

I don't think that these type of services will take the company to a long distance.

I guess these people are just playing with our precious time and emotions.

Please re-consider your decision to take the service

Ankit

Dear sir,
I am sadanand gupta, i am not interested to take continue this service with one assist company, so i called many time to the customer care of this company to deactivate this scheme and never want renewal but they denied my request and deducted rs. 1399 from my credit card (Icici) on 28/11/2017 without my information. They had activated this scheme.
I can't believe that this is one of the biggest fraud company and totally failure company for customer request.
I would like to deactivate this scheme immediately and want refund my money (Rs. 1399).
Mob no. [protected]
Relationship no. 1497059

A person who called from one assit service have debited 19, 868 in to some other payzapp walet wen i asked to refund nd n whose concern u have taken this amt. That person is asking for anothr bank debit crd details nd it should contain minimum bal. I cnt able to bare vit this. I dont have have any other debit crd i have fr tat he s sayng i cnt refund the amt. What s irrespossible answer... Im cmpletly fed up the person who caled is amith sharma (Senor person) and he caled me frm [protected]. Please i kindly request you to take action against tat person. Kindly help me out nd i want amt in my credit card only i dnt want credit n any other bank tat will create intrest fr me nly

Please deactivate my relationship no1493198. One day i got a call from axis bank. And they asked me the card details. I said it so they subscribed for that year. I subscribed for oneassist, now i want to unsubscribe now for this year. So please deactivate it and refund my amount
My details are below as follows
Mallemkondu. Lokesh
[protected]
[protected]@gmail.com
Ac. No.[protected]
Axis bank
Guntur branch
Ifsc code: utib0000070

Hello there

I received hdfc bank credit card november, 2017 statement that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this
Happened due to one customer care call which told me that i will have emi facility but what happened is one assist membership fee which i don't want, also the customer care had assured me that there will be no deduction. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: subhajit das
Date of incident : 18/11/2017
Hdfc credit card no. Xx6767
Mobile no: [protected]
Email : [protected]@live.in

My account ref no for one assist is 1442773 was open on 7-nov-2016 (Mobile no [protected]).
I have not opted these services, but the team is debiting amount since last 2 year. Rs 1799 debited on 7-nov-2016 and rs 1399 debited on 27-nov-2017.
Last year also i have raised same thing to axis bank & customer care of one assist and they have assured that we ll refund the amount and services will not be renew.

This service...

My service request no was : 2559977.

Contact no :[protected]

I am very disappointed with oneassist team that they rejected my handset claim request.
Whereas i had mentioned genuine reason how my handset damaged and sent all the required documents.

"my mobile was placed on the table to charge and i went somewhere after sometime when i came back my mobile was dropped on the floor.
I don't know how it happend. It can be due to vibration etc. The handset screen was damaged."

It comes in accidental damage category. And when i apply for the insurance and recently called to your customer team as a new customer to know the plan details they said "no matter how it breaks it will cover in accidental damage category" i have a recording of the communication that was held between us and they said yes it will accept in accidental damage and definitely you will get claim.

I have clearly mentioned all the details.

I will not sit like this i will raise a fir with all the documents and recordings.

Dear team,

Kindly cancel my one assist plan through my hdfc credit card and refund all money back.
Credit card ending number:6944

You have charged me rs.1800 from my credit card. Which now hdfc bank is asking me to pay rs.7000, which i cant pay as i lost my job and i dont have any mean of earning. So kindly refund the credit amount and initialisation amount for this one assist
Kindly do the needful as priority.
Thanks,

Thouhed beigh
Credit card no ending :6944
No:[protected]
Mail id : [protected]@gmail.com

My name is pawan kumar my credit card number is[protected]. My mobile number is [protected]. I told ur company for this service since last month. But no response. Why you deactivate it. This is a cheating. I m not interested. So deactivate. I[censored] can't deactivate this i will case file in consumer court. I have all call recording. Who says me what what. Received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap