OneAssist Consumer Solutions Complaints & Reviews

I have opted out oneassist plan activation already for my hdfc credit card and got an acknowledgement sms saying that the same has been de-activated. Still got an sms on sat 22 dec 2017, stating that oneassist fee of 1399 has been debited from my card. If it is a mistake, please correct the problem and credit the amount back to my card immediately, to avoid further complications.
Name: saralaprasannan p p
Contact no: [protected]
E-mail: [protected]@hotmail.com
Card last four no: 7185

Hello

I received statement from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. Any such kind of information discussed with me at the time of credit card issuance. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back. Please dont do this at next time

Please deactivate and refund my money asap
Name: prem kumar t
Date of incident : 21/12/2017
Hdfc credit card no. Xx2881
Mobile no: [protected]
Email : prem. [protected]@gmail.com

Details
21/12/2017 one assist mfee emi 1399 dr

Am shreay mera phone road per ruk ker recieved karne se peeche bike se takkar so jane se mera phone damage ho gaya one assist company ke custmor care walo baar baar statement change karwaye kaisa hua yeh unke kehne per apna statement change kiya ab bol rhe hai inrurance company se baat huye hai aapke phone ka claim company nhi de paayege company aap apne aap thik kara le main es company ki shikayat consumer court tak lekar jaunga incurance accidental ka hai uske baad no claim.

I am not signed or accept any sheme on buying credit card. But you active one assist plan to my credit card without my knowledge. Now my account balance is automatically reduced. So you will re-access the reduced amount and otherwise i will go to consumer court.

Credit card last 4 digits:0400
Registered email id: [protected]@gmail.com
Registered mob no: [protected]

23rd dec 2017 i received a msg from one assist like dear cardmember, oneassist membership fee has been debited on your card ending 6439. Membership will be processed and welcome kit dispatched shortly. Why this happened i didnt do anything. Especially one assist debited my money from my account without my knowledge and otp too... If any third party transactions i do somany secure procedured to proceed but this is just a online credit card confirmation and with out my signature... Please refund my money back...

Sir my problem is my phone plan 2626453 costomer id
1279 plan sir my imei no mistake this plan your system problem my mobile imei no miss match so please corecson please check and correct my imei no my invoice slip mobile purchase slip so please check old mail uploaded invoice slip my documents

My correct slot 1 imei no. [protected] imei slot2 [protected] not accept my claim

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on in dec month. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not canceling the servicing.

Please deactivate and refund my money asap
Hdfc credit card no. Xxxxxxxxx9488

I am not signed or accept any sheme on buying hdfc credit card. But you active one assist plan to my credit card without my knowledge. I am already deactivated one asist plan by massage (Stop oa) now my credit card account balance is automatically 1399 reduced. So you will re-access the reduced amount and otherwise i will go to consumer court.
Relationship nbr: 3300774

My hdfc credit card last 4 digits:4820.
E-mail id: [protected]@gmail.com

I songa srinivasarao have hdfc credit card from the last year
I paid rs.1900/- for one year member ship.

It is auto renewal for this year also rs.1899/- are detacted from my credit card account as on 15/12/2017.

Without any information and i don't receive any phone call or email this member ship is renewed

I don't want this membership, and this policy is not useful to me so i want to cancel my membership. So i requesting you please cancel my one assist membership and return amount into my account.

Relationship no: 15527732
Plan name: enhanced wa privilege single plan
Validity:14/12/2018
Mobile no: [protected]
Email id :[protected]@gmail.com

I requesting you sir/madam please do the needful.

I have taken your one assist policy in 2015 and i have not purchased your product.in 2016 and 2017 it was auto renewed. I found this when i checked my credit card statement for dec 2017. 1899 was debited from my credit card and one assist plan is auto renewed on 15 nov.

I have requested for cancellation and refund via call and just received an email on 19 dec 2017 that cancellation is initiated.

Try service request / case number - 2678551.

Credit card last 4 digit : 1004

Registered email id is b. [protected]@hotmail.com

Please proceed with cancellation and refund my money.

I hv cancelled my credit card but ur one assists team as been detected my amount from the card without any information plz refund d amount to cancel my card... One assists team as no responsibility of costumer how to treat them... Without fail i need my amount... Ur officer will tel we'll refund u 300 as mega offer... We are not begging u ppl i'm asking my money.. I need my money to be refunded...

Dear sir, madam
I recived a call from axis bank today they told me this is card protaction...without my permission they debit 1899 rs from my dibit card.and i call to axis bankbut they cannot help me. Ijust want to decativate this service and refound the money.othervise i can not no more axisbank costmer thankyou.
Your regards
Mukesh devi
Mob.[protected]
My card last 4 disit..5795
Emailid..[protected]@gmail.com

Money got debited from my credit card without my information, i'm not even aware abt the scheme on this one assistance, how can banks allow this kind of transactions, please take action on this issue and refund the amount.
The amount of money is around 1300 and got debited today, please make sure the money transaction should be done with user's information.

Hello last year i received a call from hdfc bank to upgrade my existing credit card with new regalia first, and informed me for that its mandatory to take oneassist protection for one year, and i was clearly told that i will be pre informed at the time of renewal, but i did not get any call or mail before processing renewal, i raised a compliant immediately after deduction of my money, and informed them to disconnect the service and refund my money, oneassist person said i will get call within 24-48 hours, but i did not get any call, i called again and informed the same, i got call after 5 days and they said plan already activated and its been 6 days, after so much of discussion she said 40%they can refund and for that also i will get one more confirmation call, i am not understanding to do renewal customer will not get intimated before, but to cancel how many times oneassit need our confirmation.
Oneassit id:1554796

I am not signed or accept any sheme on buying credit card. But you active one assist plan to my credit card without my knowledge. Now my account balance is automatically reduced. So you will re-access the reduced amount and otherwise i will go to consumer court.

My hdfc credit card last 4 digits:3261.
Registered email id:[protected]@gmail.com
Registered mob no:[protected].

I had taken one-assist membership for my iphone on 27 dec 2016 after paying rs 3499/-. Two weeks before i wanted to check what is the status of my membership, but, in the website my membership details was not visible. When called one-assist customer care, they said that upon my request in june they had cancelled and returned my money.
I had never called them to cancel my request, also, the amount they claim to have returned is rs 849/- only.
I've been sending emails everyday since 15-dec 2017, but, don't seem to have any response from them.
I need an explanation as to why my membership was cancelled just-like-that in-between in the year and also why only rs 849/- is claimed to be returned.
I also checked my bank details, and have not received any amount from one assist which they claimed to have returned.
I need an explanation immediately for this.

Hi,

I have got my handset repaired via one assist insurances. But after the handset repair it was having some issue with the speaker and mic, so made a complain to them with 48 hrs that my repaired handset is having issue so please get it fixed. I was told by the oneassist customer care that we have received your complain and the re-pickup will be done withen 2-3 working days. But this was not done after 8-10 days also. Everyday i am calling the customer care to get the things correct for my handset. The response please wait for 24-48 hrs we have escalated your issue. Daily this thing is happening and i am not getting any proper resolution or response.

I got the text from oneassist team, that my subscription has been auto renewed and i instantly cancelled that one through the live chat option.

After cancellation i got one mail form oneassist that my cancellation is under process.in the very next day i got the text from hdfc bank that my card has been debited for rs. 1899 against the renewal of oneassist membership.

How you can debit my account when the cancellation request is already in process?

Now can you please refund my money back to my account from where you debited it?

I have raised this concern via email, and the reference number is -: 2682471

And you are very much aware of my account details as you are debiting money from it.

Thanks,
Ankur das
One assist registered mobile number - [protected]
Email - [protected]@hotmail.com

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 28/11/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Cancel my one assist policy. Waiting for your refund
Your customer care also not support. I have all rerecords kindly cancel my policy and refund. Your cancellation team not contact to me. So many 48hrs going on but till date not taken any action to your side.

Kindly reply my cancellation mail and refund details

With regards

Please deactivate and refund my money asap
Date of incident : 01/12/2017
My resistered mobile no ; [protected]

This is abhijith c
One assist relationship # 3187360
Mobile # [protected]

My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted money from my account.
So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership. But till today (19/12/2017) they didn't cancel this plan. I want my money back as soon as possible
I am totally disappointed with this one assist

Regards
Abhijith c

M-[protected]
[protected]@gmail.com