OneAssist Consumer Solutions Complaints & Reviews

Company is dening for calim as they are saying phone is intensionally dameged
As the phone is not working now as per there policy they will provide the tempraory phone. Didn't providing any solution. Now didn't have any option. They are not taking nessary action to get my phone repair they will take money during saling the policy and makes every type of promise

I have received a sms from one assist that my membership has been renewed and upgraded without any prior intimation or my consent. They have debited my hdfc credit card for rs 1399 without my permission.

I also got a mail from one assist team confirming the same details. I am not aware about any confirmation form my side to one assist and this kind o[censored]nsolicited charging of my credit card and use of my card by them is really a criminal act

Please cancel my membership and refund my money asap
Date incident :[protected]

My registered mobile number is [protected]

Today, i have received a sms from one assist that my membership has been renewed and upgraded without any prior intimation or my consent. They have debited my hdfc credit card for rs 1300 without my permission.

I also got a mail from one assist team confirming the same details. I am not aware about any confirmation form my side to one assist and this kind o[censored]nsolicited charging of my credit card and use of my card by them is really a criminal act

Please cancel my membership and refund my money asap
Date incident :[protected]

My registered mobile number is[protected]

Hello sir,
I have not confirmed registration and one assist has deducted rs.1899/- from my credit card account.
I am not intrested in one assist, i need my money back.
This is a criminal act to deduct amount from my cc without my permission.
Your product is of no use to me, already last year you people cheated me this way.
My mobile no.[protected] ref for deregistering.
I need my money back.

I recived sms from hdfc bank that rs.1899
Deducted from my debit card to one assist plan. With out my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my dwbit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date incident :[protected]
Hdfc debit card no -[protected]

I Recived sms from HDFC Bank that Rs.1399
Deducted from my credit card to ONE ASSIST PLAN. With out my permission .I also got a mail from one ASSIST team .I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
DATE incident :[protected]
HDFC credit card no -[protected]

Payment done on behalf of one assist without my permission, i was harasssed by the customer service associate by constant calls atleast 10 calls per day by differnt individuals despite telling them i m not wanting any service they went ahead and made a payment of 1399 against my credit card. The retention team was also not of any help instead tricked me into this mess and gave false promises about a discount or something without giving me a solid conformation by mail the payment was processed without my knowledge. I repeatedly asked them to cease all services but was not done instead debited my account without my permission i demand that the money be reimbursed on a early basis as the due date for payment is 20 december failing which i will have to lodge a formal complaint of violation and unauthorized payment with irda or any other respective bodies and also about the unnecessary hassle that i had to go through because of one assist. This also accounts to unlawfully getting the business done by poor customer service agents who are not taught basic manners and are blindly entrusted the duty of making calls in order to generate business for one assist
One assist relationship number - 3157504
Mobile number - [protected]

Hai there.
I received a document via bluedart yesterday and it is regarding my one assist membership which i never signed up for during credit card application or any. Its linked to my hdfc credit card though.

My membership details given in this bunch of papers as follows,
Relationship no: 3204623
Plan name: enhanced wa power single plan
Validity: 04/12/2018
Attaching scanned copy of same.

Based on 6th point on terms and conditions, i would like to terminate this service immediately within the look-in period and not willing to pay against any bill raising against this particular.

My email was getting no valid response from the customer care. How can i even trust such a firm to protect my cards anyway. I want this service to be terminated immediately.

Thank you.

I received a phone call from axis bank today at morning. I am not activate any service. I don't request to activate any service from you. But wallet service is activated in my account. I do know for this.
This information is i call a one assist toll free number at evening and i received a details and i know the information at last time.
So please one assist team help me & deactivate this service and refund my money. Please help me respected deepali...

Dear team,

I am a icici card holder, the bank has auto debited rs.4998 from my card number ending with xxxxxxxx8972 with out my authorization on date 03/12/17 and i dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1593173

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Jagannatha

I want to inform you that I have Recently purchased MI A1 – 4 GB Ram & 64 GB ROM Mobile phone from Flip cart dated 06.11.17 with invoice no FABBA[protected] & IMEI [protected] . Unfortunately my phone got damaged at Nokodar Chowk Jalandhar time 5.00 PM dated 09.12.17 while I was driving my bike. Suddenly my bike was slipped & unbalanced, due to that my phone was drop down at middle of road.

After drop down My phone got Broken by Front Screen(Display), bend from middle & back cover also has smashed Pics are attached for your reference.

Need your Support to resolve my concern, I look forward to hear from you to use services.

Moreover Pls share the Turnaround time to get my phone in my hands Meanwhile Pls provide me back phone to use my day to work without any hassle.

Team OneAssist NOT response my claim and closed today.
reason behind cooling pried but my question that i m buy my policy 27-11-17 but not share term & condition

I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
My relationship no - 3023125

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Har narayan

This is a fraud company and oneassist people auto deducted rupees 1899 from my hdfc credit card without my involvement.

I didn't auto renew for oneassist protection plan, but they auto deducted from hdfc credit card themselves.

I am very surprising that why hdfc had tie up with this fraud company?

If hdfc people won't take any action on this company, they will also face legal issue.

Friends don't believe this company.

Hello,

I don't want one assist account anymore. I was raised a complaint regarding this since 2 years. But, one assist team is not ready to hear my words. Cancellation team will contact and they thought they got me compromised. I wasn't compromised and i didn't say anything about keep my account active.

Please take this as request and kindly do the needful.

My register mobile number is:[protected]
Name:manikandan ravikumar.

Thanks,
Manikandan

I have received from icici bank that rs-1399 deducted from my account to one assist plan on 05/12/2017 without my permission. I am not interested in this services and kind of charging to account without any consent/agreement.

Please deactivate this service immediately and refund total money asap.

Last year i spoke with your company executive to cancel the service and re-fund total amount, he said ok & amount will be credited within 7 working days, but still it is not done.

Date of incident-05/12/2017
Relationship no:650817
Plan:privilege-individual

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 05/12/2017. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 12/05/2017
Hdfc credit card no. Xxx8675

I have received from icici bank that rs-1899 deducted from my account to one assist pian on 07/12/2017 without my permission. I am not interested in this services and kind of charging to account without any consent/agreement.

I already called [protected] and raise the comlained, but i didnot receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident-7/12/2017
Icici bank account no:xxxxxxx7611
Sr[protected]
Phone-[protected]

Regards
Basudev saw

Fraud company. Rejected my claim twice. I have even written email to founders.
I bought one assist mobile insurance for my mobile when i received
Continuous calls from their sales team. Their insurance claim poster
Clearly shows that they will provide insurance in case mobile is
Accidentally dropped in toilet. Now let me tell you what my first
Claim was : i accidentally dropped my mobile in a bucket which was
Partially filled. I explained it very clearly in my claim. And after
Keeping my mobile for 15-20 days and getting estimates for repair, one assist
People finally rejected my claim saying that damage was due to
Negligence because we are not allowed to take mobile to bathroom.
After that i had to personally go and get my damaged phone back since they were not even returning it.
And this happened in second claim:
And after a few months when i repaired my mobile by myself from authorized centre only, screen
Got damaged. One assist people rejected my claim saying it was the same as
Previous claim asking me service forms of previous repair which also i
Sent through emails. I still have that mobile with me damaged i want to fight against these people.

Purchased s8plus used for a month. While placing for charging fall down and glass got back glass got broken. Complaint loged with one assist many follow up done in 15days my hand set got picket up kept for 15days and return back. Mentioning i have not taken care and handel properly. Over all my handset was not repaired after paying 6000 for insurance and got cheated. Then i got repaired from samsung for 4000 just in 2days. I wasted 6000 for insurance. Which they could not do it.

One assit is a biggest cheater ever i have seen my life

Hello there
I received sms from hdfc bank today some amount deducted from my credit card to one assist membership fee. Hdfc customer range information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really criminal act and the co
I want my money back. Dont dare again to do this. I m not interested.
Please deactivate and refund my money asap
Name: rajasekar. M
Date of incident:08/12/17
Hdfc c card no:[protected]
Mobile no:[protected]
Email:[protected]@hotmail.com
Membership i'd:[protected]