OneAssist Consumer Solutions Complaints & Reviews

Dear sir/madam
I wish to file a grievance.
I have bought an insurance policy for my mobile phone. The insurer is
Oneassist consumer solutions pvt. Ltd. 707-709, acme plaza, andheri – kurla road, andheri (E), mumbai – 400 059
I purchased the policy on 5/06/2017 online from their website.
The premium charged was more than 10% of phone’s total cost
The policy covers accidental and liquid damage...

I have been using axis credit card
Has been debited with rs.1899/- towards one assist membership fee on
23/nov/2017.

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly...

Several times i was contact with oneassist team (Customer care, gagan. [protected]@oneassist.in; subrat. [protected]@oneassist.in) and request for insurance policy details but reply from samir ustad sameer. [protected]@oneassist.in several we share details with you within 3-4 days. But still i dont recieve any mail or call from oneassist. I request you once again please provide insurance details....

The One Assist services is been activated in my HDFC Credit card without my knowledge and Rs 1299/- had been deducted from my HDFC Credit card. The One service is still activated on my HDFC Credit card no 7298. And my getting the call from One Assist customer care team is forcing us to avail this service again and again. I am into depression since more then 1 week chasing for deactivation of One assist service.I want the full amount i.e Rs...

I received a call from ur executive on 20/11/2017 to activate plan for my credit card for rs.1399. I called back again to one assist l toll free number to cancel my request and no executives who accepted my call were helpful to cancel my request as they all were replying with one answer to wait for 24 to 48 hours as the status us not reflecting and on 22/11/2017 at 8:07pm i received a message from one assist that plan is activated and 1399rs...

Dear one assist,

This the 2nd year my policy is renewed without my confirmation. Last year when i asked for cancellation they told me once the policy is activated it's can't be deactivated next year it can't be renewed.
Today i got a message from one assist dear customer your membership has been successfully upgraded to power individual plan.
When i am not using your services from last year then why it had been...

Hi,

I am Anil Kumar

I was tricked into getting the one plus assist membership by axis bank,
I had never confirmed about the service.. Still i got deduction of 1899. Rs in my november statement oneassist that ₹1899.00 has been debited from my axis debit card. How can anyone debit money from my card without my permission. I haven't heard of this company before. Please do return my money. This is illegal,...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8030 without my concern on date:23/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/- asap

Oneassist relationship number :
Name :- satish ramhari bhorbr...

I have taken a laptop insurance plan. Accidentally my laptop got damaged and i raised the complaint on 12 nov. I have uploaded all documents and till date i do not have a resolution and they only are interested in pointing out flaws. They do not respond. I have sent more than 50 reminders and call and my account also has got locked.
One of the worst companies to deal with and completely fraud. No response, no adherence to timelines...

Dear sirs
I am naresh your proposed customer. I am existing customer of hdfc bank. I dont want to be associate/particicipate in one assist. The amt rs 1299+deducted from my cr card for planpower individual. It requested to terminate the pan & refund my deducted amt immidietely as i am in free looking period
Card no.- ×××× ×××× ×××× 9994
Mobile no.-[protected]
Naresh...

My relationship # 2149306

Claim # 2413297 has been closed stating lack of response from the customer however the last email i received was to pick up the device and there was no response from the vendor to pick up the unit. Denying further service when no lack of response from the customer.; i was not contacted by the pickup vendor nor informed about the claim closure till i called to check the delay on picking up the unit.br...

I am using hdfc credit card and i has been deducted 1347.67 as one assist. Please cancel one assist protection plan and refund my amount.

The amount has been deducted on 21.11.2017

While calling the toll free number its getting busy always, sometimes its reaches but not able to understand what the instructions to follow from the computerized voice.

Please help me with this.
Amarnath cbr...

Hello there

I received credit card statement from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission. I also 2 time call in one assist customer care (09/11/17 and 21/11/17) but not deactivate one assist from my account.. I do not even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. br...

Hi, i am registered customer of oneassist.in and my relationship number is "1911199". I have raised a claim and after successful scrutiny they called me to handover the mobile for repairs. They said that they have successfully repaired my mobile and it is in transit, till now i have not received my mobile and saying that they have some issues and find the solution for the past one month.

Earlier they had given mobile to ecommpartner...

Deat one assist,

This is the 2nd year my policy is renewed without my confirmation. Last year when i asked for calculation they asked me that once the policy is activated it's can't be deactivated next year it can't be renewed.

Today i got a message from one assist "dear customer your membership has been successfully upgraded to power individual plan.

When i'm not using your services from last...

Hi,

I am manoj kumar

I was tricked into getting the one plus assist membership by hdfc bank,
I had never confirmed about the service.. Still i got deduction of 1400. Rs in my november statement oneassist that ₹1400.00 has been debited from my hdfc credit card. How can anyone debit money from my card without my permission. I haven't heard of this company before. Please do return my money. This is illegal,...

Dear sir/madam,

Please note that i had applied for oneassist membership through my hdfc bank credit card 489377xxxxxx0887 in october 2016. The membership was valid for a period of 1 year and i was charged rs. 1, 799 for the same.

However, on october 19, 2017, my membership was auto renewed without seeking my permission. I had contacted one assist toll free number for cancellation of my wrongly renewed membership...

I am using hdfc credit card and i has been deducted 1899 as one assist mfee. Please cancel one assist protection plan and refund my amount.

The amount has been deducted on 15-nov-2017.

While calling the toll free number its getting busy always, sometimes its reaches but not able to understand what the instructions to follow from the computerized voice.

Please help me with this.

Chandrasekar...

Hi
.
I am a hdfc bank credit card holder. The bank has auto debited an amount from my credit card number ending with 5187without my permission

I don't want this one assist membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
Geetha

Hdfc...

This is nearly about 2 weeks now, i am chasing for the deactivation and reimbursement of my deducted amount from my hdfc credit card.

Kindly confirm me the refund amount. I got a call from one assist team, only rs 300/- will be refunded of rs 1299/-. As rs 1000/- will be deducted. This is not accepted. I want the full amount to be refunded.

Do you want me to go to media press complaint about the fraud. I am...