OneAssist Consumer Solutions Complaints & Reviews

Firstly, i wanted to tell you that you have lost a very valuable and loyal customer, which clearly shows how pathetic your services are towards the customer.

Coming to my problem, my request service number is 2202135. On your last mail, you people said the insurance claim is rejected citing some issues which are not worth my time. But i want my device to be rectified in the way it was before sending it to your low cheap workshop. I have clearly stated the same in my previous mail and if you are educated enough to find, i have attached the proofs of my claim. I have been trying hard to reach your customer service which is meanwhile a pathetic cheap and not goddamn people responds to it.

The service center picked my mobile for consecutive 3 times, and much damage has been done from your side. The device which i received back is not turning on and the way its fit is not in a proper way and some other issues related to both hardware and software is clearly visible on the device touch is also working.

This issue is very serious which urgently require your attention, i don't have all time to for you. I shall be posting the same on newspapers complaint

If you have any other way to claim my insurance please let me know.
My registered mobile number: [protected]
Email: [protected]@gmail.com

I am sonal jain an hfdc credit card holder and the hdfc people have activated this one assist membership by saying me that they are not going to activate it rather they are going to keep it on hold. I came to know about it when i received a message of 2499 due amount. And i am not interested in any of these things. So i want you to cancel this and refund me the amount also.

Oneassist relationship number :-2800182
Credit card number ending :- 0585

I am a hdfc bank credit card holder. The bank has auto debited rs. 2150/- from my credit card number ending with 6078
Without my concern on date:21/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs. 2150/-

Oneassist relationship number : 631567
Name :- a r suhasini
Mobile no. :- [protected]
Credit card number ending :- 6078

I am abhishek i have plan of one assist mobile theft. My mobile was theft in 16 november. I have completed all formality as fir. Cancil cheque. Sim bar farm. Bill etc. But after 7 day company has denay my claim due to himself reasons. Sir i want help from you for my case. Sir please do instructions for action this type of fraud company
Abhishek
[protected]
[protected]@gmail.com

I am a hdfc bank credit card holder. One day i received a call from hdfc bank where one lady said that they are providing me one year protection of my new card. Even the call was so rushing and didn't confirm the charges. Suddenly i got a sms from one assist that the bank has auto debited rs. 2499/- from my credit card number ending with 9778 without my concern on date:24/11/2017. I am not interested in this service and don't want this membership anymore. So cancel the membership and refund this debited amount of rs.2499/- at the earliest.

Oneassist relationship number : 3145411
Name :- Saravana Kumar
Mobile no. :- [protected]
Credit card number ending :- 9778

We no need to one assist because we are handel money through online and netbanking and much more and we all don't have much more money to stole some one. That's why we no need one assist and we are so poor to pay on one assist this is unfortunately registered i am very sorry to say you... And cancel my account of oneassist and refund my money to my account.. Plsss

I received sms from hdfc bank on[protected] that - 1899/-rs deducted from my credit card to one assist plan. Last year i requested you to cancel but you have said this plan will be cancelled in one year but now it was again renewed without any information and without my permission. I don't want your membership and send my money back.

Kindly deactivate and refund my money asap.

Name: burlagunta hemanth
Date of incident:25-11-17
Hdfc credit card ending:0714
Email : [protected]@gmail.com

I had purchased a redmi 4 device. On 1st week of purchase, ine assist call center sales team started calling me.. After repeated phone calls, he offered me mi protect through one assist insurance. All the activation was through online., through inbound calls.
The sales guy amit i think the agents name was, activated my plan..
Well things changed when my claim was submitted, they had promised liquid damage protection. When i had liquid damage, like normal they approved my claim forms, verified documents and a courier boy took my phone.. Home delivery.. That much was fine. The issue began after 21 days when i got my package back with mail to go to cochin service center, authorized by xiomi.
The service engineer there told me the insurance has rejected my phone and with out any intimation, the send it back. Since phone was already opened by one assist service people. Xiomi doesn't have any responsibility. He also told one assist is a sales fraud. They reject most of the claims telling silly reasons.. I fell am falsified by one assist, the sales boy who activated my insurance.
After which i had send repeated emails to one assist for which they doesn't respond. Now the new phone just 3 months old is dead. Already insured lies with me. Neighther xiomi or one assist bears any responsibility or responses..
Have call recording of a falsified sales call where the agent promised my liquid damage protection but the company after 21 days of fraud interaction with the consumer., is a cheater..

I have purchased oneassist policy for my redmi not 4 i claim for screen damage which is acsidently happen with me and minor screen damage but my phone is working absolutely fine and after 1 week i raise claim against my phone they take my phone for replacement and rejecte my claim says "i am irresponsible and i am not able to take care of my phone" after 2 week i receive my phone with not working condition what the heal... I go to the mi authorities service centre and repair my phone.. Plz don't go for oneassist thay don't value your money and time

This is regarding the complaint posted on the below link.

https://www.consumercomplaints.in/oneassist-consumer-solutions-refund-of-members...⇄

Since i didn't get any reply for my update, i am creating this new complaint.

Only half of the deducted amount was refunded to my account. I have asked to refund the whole amount rs.1399 to my account instead you have sent only rs.700. Who will send the remaining amount? Why you people are cheating us again and again? From last two years i'm contacting you to cancel the plan but you people never done it. Every time i need to contact you to cancel the plan then you are returning only half of the amount. Then what's the purpose of contacting you every year to cancel the plan permanently? This year also you have done the same thing. Useless service. By seeing this website i came to know that you are cheating more people like me. Strictly return the remaining amount rs.699 to my account within a week otherwise i have to take necessary action on your fraud company.

Hi,
Last november when i took hdfc credit card, it was debited for 1799 rs for one assist membership. That time when i enquired about this, they told that the membership was for one year.
Yesterday (November 23rd 2017), my credit card was again debited by 1899 rs without my permission for one assist membership fee. I don't want continue membership.
Deactivate my account and return my money back.

My name: umesh u
Phone number: [protected]
Email id : [protected]@gmail.com
Credit card : 5459xxxxxxxx1015

I received sms from hdfc bank on[protected] that rs-1899/- deducted from my credit card to one assist plan without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I want my money back.

Please deactivate and refund my money asap

Name: amaranath gorantla
Date of incident : 22/11/2017
Hdfc credit card ending 0627
Email : amaranath. [protected]@gmail.com
Oneassist relationship number : 633321

This is muthukumar from tamilnadu having new hdfc credit card ending with 4204. Without sending any prior notification, one assist took rs 1399 from my account and it is reflected in my credit card statement.

Without my knowledge or permission, how could its possible. I want to know that without my acknowledgement how come you debited the fees from my account?
I want to know the answer.
I also got an msg with the relationship number.

Relationship number 142250
Contact number [protected], [protected]

I am amandeep singh my service request no. Is 2459616. I am registered customer of one assist. As on 18th oct i file a claim request for my damage handset. One assist executive told me that your pin code 142031 is not serviceable so you have to courier your phone on your expenses and that will be reimbursed to you within 7 to 10 working day. So on 26th october i courier my mobile phone to their hub address chandigarh. But the courier charges are still not imbursed. I am fade up from one assist. As i called them so many times but their is no response they always say we will reimburse in 2 next days but they are doing nothing. Please give me solution. My contact no. Is [protected]

Dear sir/madam
I wish to file a grievance.
I have bought an insurance policy for my mobile phone. The insurer is
Oneassist consumer solutions pvt. Ltd. 707-709, acme plaza, andheri – kurla road, andheri (E), mumbai – 400 059
I purchased the policy on 5/06/2017 online from their website.
The premium charged was more than 10% of phone’s total cost
The policy covers accidental and liquid damage for my redmi 3s mobile phone for one year.
I made claim request on 25/10/2017 (Service request number 2482588) to the insurer in the online portal as there was liquid damage in my phone.in my complaint i wrote that my phone’s screen is blurred since 15/10/2017. My claim was repudiated by the company and the reason they gave is that i had to raise the claim request within 48 hours.
My phone had been functional so i had been using it and didn’t register claim immediately. And i only told them that phone’s screen blurred (Patched) since 15/10/2017. They repudiated the claim citing the reason as claim was not registered within 48 hours. There is no such delay on my part. The phone is functional so i didn’t complain immediately. I waited till i was free to file a complaint. I made the claim on 25/10/2017 (Service request number 2482588) and it was repudiated. And now my account in the company’s online portal has been locked
Kindly do the needful.
Also, at the time of buying policy, i was promised a promo code which would give me 10 % discount on buying products on e-commerce websites. No such promo code was given after buying the policy.
My insurance plan policy details are as under:
Insured name : upendra chaurasiya
Oneassist relationship number : 2184593
Oneassist membership id : [protected]
Plan name : ma damage protection 5k-10k
Validity : 05/06/2017 to 04/06/2018
Sum insured of device : ₹ 6999.0
Registered mobile no. : [protected]

I have been using axis credit card
Has been debited with rs.1899/- towards one assist membership fee on
23/nov/2017.

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly resolve the issue and refund the debited amount and never
Repeat it again without my consent.

Hope i will get back my money asap.

Details:

Vijay bahadur chaudhary
Mobile : [protected]]

Several times i was contact with oneassist team (Customer care, gagan. [protected]@oneassist.in; subrat. [protected]@oneassist.in) and request for insurance policy details but reply from samir ustad sameer. [protected]@oneassist.in several we share details with you within 3-4 days. But still i dont recieve any mail or call from oneassist. I request you once again please provide insurance details.

The One Assist services is been activated in my HDFC Credit card without my knowledge and Rs 1299/- had been deducted from my HDFC Credit card. The One service is still activated on my HDFC Credit card no 7298. And my getting the call from One Assist customer care team is forcing us to avail this service again and again. I am into depression since more then 1 week chasing for deactivation of One assist service.I want the full amount i.e Rs 1299/- to be refunded in my credit card account.

HDFC @ Team kindly intervene on this serious issue for expedite.

I received a call from ur executive on 20/11/2017 to activate plan for my credit card for rs.1399. I called back again to one assist l toll free number to cancel my request and no executives who accepted my call were helpful to cancel my request as they all were replying with one answer to wait for 24 to 48 hours as the status us not reflecting and on 22/11/2017 at 8:07pm i received a message from one assist that plan is activated and 1399rs is deducted in my card. I feel sorry to tell you this your executives are not helpful and please refund the amount as i am not happy with the experience and as i have requested to cancel my activation please cancel it and refund the amount of rs.1399. Thank you

Dear one assist,

This the 2nd year my policy is renewed without my confirmation. Last year when i asked for cancellation they told me once the policy is activated it's can't be deactivated next year it can't be renewed.
Today i got a message from one assist dear customer your membership has been successfully upgraded to power individual plan.
When i am not using your services from last year then why it had been renewed.

Relationship no. :- 625778

So please don't renew my policy i am feedup your services and refund my deducted amount 1399 immediately

Neither i received any call/sms/courier from your end before renewal of policy

Tarun kumar