OneAssist Consumer Solutions Complaints & Reviews

I had received a call from one assist services, asking me to apply for their services. I was in a meeting, and hence i was unable to follow the instructions clearly. Also, the signal was not proper so there were some inconveniences. I had not confirmed my application, but the amount has been debited from my account, as they might have mistaken me to have confirmed my application. I do not wish to access the services, and i want the amount of 1899/- to be refunded to my account. Please take care of this issue and resolve it immediately, as it is extremely urgent.

Hello there

I received sms from axis bank that
Rs-1899/- deducted from my account to one assist plan. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging to my account and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident :6/11/2017
Name :latha t
Axis bank card ending no: xx7889

Cancellation of one assist membership and refund deducted amount rs.1899.

I am a axis bank holder. The bank has auto debited rs. 1899/- from my card number ending with xxxxx7889 without my concern on date 6/11/2017 this is totally unfair and how can you debit from my account without my knowledge and when i contacted your customer care i didn't get any proper response from your team. This is not fair please refund my money. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- latha t
Mobile. No: (Protected)
Card num ending with : 7889.
*
Cancel one assist plan * and
Refund my money — rs.1899/.

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission... I already request them to deactivate one assist but this is the second time, i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident : 06 november 2017
Relationship no : 1438158

I raised a complain for damaged screen after few days of purchase of insurance. They firstly denied it saying that you have to claim it post 15 days of purchasing the insurance. When i spoke to their customer care, they said you can reclaim it after 1 week, it will be taken care.
When i claimed again, they rejected saying its the same claim & you can't put it twice!
This is insane. As a customer i will follow the instructions conveyed.
I am still struggling but no one is taking it forward.

Really disappointed with one assist. This is nothing but cheating your customers.

Hi there,

I received sms from icici bank on 30/10/2017 that rs-1399/- deducted from my credit card to one assist membership fee. Icici customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: priyanka veidhey
Date of incident : 30/10/2017
Icici credit card no. Xx9001
Mobile no: [protected]
Email : veidhey. [protected]@gmail.com

Details
30/10/2017 one assist mfee
Ru : 1399.00 dr.
Ref id no : 74332747304730397687885

Why hdfc customer care team not answering any fraud related mail of one assist plan? I received call from hdfc bank and they just given information about one assist plan after than they automatically activated this plan and deducted amount from my hdfc credit card without my permission. I also informed to one assist team and hdfc credit card team for stopping of auto recover from my credit card but they not taking any action regarding this. Actually i don't need this plan actually and it is not suitable for my activities. Please deactivate this plan and refund my money asap

My hdfc credit card no:[protected]
One assist relationship no:810475

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer. Thanks!
Bhukya vijay kumar

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1994 without my concern on date 26/10/2017 this is totally unfair and how can you debit from my account without my knowledge and when i contacted your customer care i didn't get any proper response from your team. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-.

Oneassist relationship number : 1417236
Name :- raghavan n
Credit card number ending :- 1994

I have applied for a icici credit card last october 2016 and they have activated cpp for that card. At that i have mailed and complained for cancellation of that plan but one assist has not cancelled the plan rather given a discount of some likely rs 200 without my knowledge. That time i was thinking that the plan has been cancelled. This oct 2017 again that plan renewd and they deducted rs 1399. When i raised a complain, one assist customer care executive saying that you can only deactivate the plan before 45 days of renew period. First thing i know that i have cancelled my plan on oct 2016, so why i ll bother for this year. Again why i ll wait for another 11 months to deactivate my plan. Again they are giving me concession. I want to cancel the protection plan now.
Mobile-[protected]
[protected]@yahoo.com
Membership id-[protected]
Relationship no-1407396

Don't buy any insurance from oneassist.in website. It's a fraud company.
While purchasing they will give plenty of promises but later they will just close case as market value is less so it's beyond economic range. There main thing is, they will change the invoice value itself and send that data to all calculation or third party insurance company.
If we ask they will tell as will let you know shortly... If we call and ask then they will disconnect the call as be professional.
Even if we say as, we will complain to police and consumer court then they will talk politely and tell as will give resolution within 24 to 48 hours
Or will tell as it may be police or court or anyone we won't care for that, instead will go as per policy. But no resolution.
Even in my case am following up last 3 months but still no result. Even called to main corporate office, there also no answer for the phone.
My membership id is : [protected]

Actually, what they are doing is, at the time of purchase they will suggest us to buy for 2 year policies. Later if we claimed, they will just keep the good device with them only and will close the case as it is beyond economic range and device market value is less.
But while purchasing they mention as ber =invoice value - depreciation

So they are very brilliant, they will change the invoice value itself and send that data to insurance company and close the case as ber.

Example : if you buy an insurance for 1lakh rs iphone and purchased insurance by paying 15k or 20k then if you file a damage claim, they will close the case by saying ber and they may pay some 5000rs as saying that is the market value... If we ask why it's like that or on what basis calculated market value then they will say it's all internal policy and can't reveal. (Internally they will change invoice value to some 10k or 15k)
And they will keep the device with them and internally sell that device as per the value they need. Here they can sell it for 50 or 60k.

So user paid 1lakh+20k=120000rs with insurance.
As a return he will get some money like 5k just like a beggar.
Profit to one assist is all internal story, since they can't reveal. (20k insurance cost+ 50k after device repair cost)

Dear one assist if you are alive and if you want to talk anything directly call me at [protected].

Hello there

I received sms from hdfc bank on 3/11/17 that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name:amit kuanr
Date of incident : 03/11/17
Hdfc credit card no. Xx1859
Mobile no: [protected]
Email : amit. [protected]@gmail.com

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 4210 without my concern on date:27/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2986460
Name :- murugesan k
Mobile no. :- [[protected]]
Credit card number ending :- 4210

I wanted to claim my insurance for my mobile through one assist. After calling their customer care for multiple days and filling their online forms for help. I reached them today to file my claim. They said they were not able to find my number registered.
I gave them exact dates of the day i ordered it from amazon and willing to send the screenshot. But i was forwarded from one department to another which was in itself irritating. On reaching some guy in a department, i was said that all these queries are not solved by us please contact another department. On pressing that i was forwarded to him because of the reason they are not able to find the sold insurance and want details to register. He accuses me of not being sure and should contact amazon as i bought the insurance from amazon.
He was ready to cancel all my requests without listening or understanding my query. He abruptly disconnected the call.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0487 without my concern on date:03/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3019353
Name :- shikhil wadhwa
Mobile no. :- [protected]
Credit card number ending :- 0487

Why one assist customer care team not answering any fraud related mail?
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan.
I asked them to deactivate this and they said it will be deactivated. But again it was not deactivated. And rs 1399 was deducted from my account.

What the hell do you think?
How can you deduct money from my account without my permission.

Return my money now. I never applied for this plan. Dactivate this plan and refund my money asap

My registered mobile number :[protected]

Email : somshri. [protected]@gmail.com

One assist made me subscribe to their plan by giving false information about my credit card. I need cancellation of membership and refund my money. They have taken 1899 from my account.
I have contacted them regarding cancellation of account and they refused to do so. Only they have downgraded my account and refunded only rs.500.
I need a full refund which is remaining rs.1399.
My relationship number is 2865020.
Please resolve this as soon as possible.

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: binod bihari panda
Date of incident : 03/11/2017
Hdfc credit card no. Xx1881
Mobile no: [protected]
Email : [protected]@yahoo.com

I have brought a redmi 3sprime handset many years back with mi protect plan. But recently my handset got liquid damage. I raised the issue to one assist but they were completely ignorant towards my concern and replied me with an email informing my claim has been rejected due to "wilful neglegance". But when i bought the device i was assured that any accidental or liquid damage to the device will be assisted properly. But now when i look back i think it was a false advertising.

Hi, below was the response from one assist to avoid insurance claim for my mi phone which was accidentally damage which supposed to be covered by insurance.
As per my knowledge mi protect must covers accidental damage cause accidentally.

"with reference to your service request number 2388619, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
The subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence, improper handling (No proper care of handset has been taken by insured to safeguard the property).
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
We will soon deliver your unrepaired handset to you."

Kindly arrange to terminate my membership as i am going abroad and will no longer be able to avail your services.
My relationship no is 595501, plan - privilage-individual,
Please arrange to do the needful as soon as possible as i will be leaving by the end of this month (November).

Please send me a confirmation and do not charge me for the services from now on.
Hoping for a swift reply.

Thanks & regards,
Yuvraj kaushal