OneAssist Consumer Solutions Complaints & Reviews

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1994 without my concern on date 26/10/2017 this is totally unfair and how can you debit from my account without my knowledge and when i contacted your customer care i didn't get any proper response from your team. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-.

Oneassist relationship number : 1417236
Name :- raghavan n
Credit card number ending :- 1994

I have applied for a icici credit card last october 2016 and they have activated cpp for that card. At that i have mailed and complained for cancellation of that plan but one assist has not cancelled the plan rather given a discount of some likely rs 200 without my knowledge. That time i was thinking that the plan has been cancelled. This oct 2017 again that plan renewd and they deducted rs 1399. When i raised a complain, one assist customer care executive saying that you can only deactivate the plan before 45 days of renew period. First thing i know that i have cancelled my plan on oct 2016, so why i ll bother for this year. Again why i ll wait for another 11 months to deactivate my plan. Again they are giving me concession. I want to cancel the protection plan now.
Mobile-[protected]
[protected]@yahoo.com
Membership id-[protected]
Relationship no-1407396

Don't buy any insurance from oneassist.in website. It's a fraud company.
While purchasing they will give plenty of promises but later they will just close case as market value is less so it's beyond economic range. There main thing is, they will change the invoice value itself and send that data to all calculation or third party insurance company.
If we ask they will tell as will let you know shortly... If we call and ask then they will disconnect the call as be professional.
Even if we say as, we will complain to police and consumer court then they will talk politely and tell as will give resolution within 24 to 48 hours
Or will tell as it may be police or court or anyone we won't care for that, instead will go as per policy. But no resolution.
Even in my case am following up last 3 months but still no result. Even called to main corporate office, there also no answer for the phone.
My membership id is : [protected]

Actually, what they are doing is, at the time of purchase they will suggest us to buy for 2 year policies. Later if we claimed, they will just keep the good device with them only and will close the case as it is beyond economic range and device market value is less.
But while purchasing they mention as ber =invoice value - depreciation

So they are very brilliant, they will change the invoice value itself and send that data to insurance company and close the case as ber.

Example : if you buy an insurance for 1lakh rs iphone and purchased insurance by paying 15k or 20k then if you file a damage claim, they will close the case by saying ber and they may pay some 5000rs as saying that is the market value... If we ask why it's like that or on what basis calculated market value then they will say it's all internal policy and can't reveal. (Internally they will change invoice value to some 10k or 15k)
And they will keep the device with them and internally sell that device as per the value they need. Here they can sell it for 50 or 60k.

So user paid 1lakh+20k=120000rs with insurance.
As a return he will get some money like 5k just like a beggar.
Profit to one assist is all internal story, since they can't reveal. (20k insurance cost+ 50k after device repair cost)

Dear one assist if you are alive and if you want to talk anything directly call me at [protected].

Hello there

I received sms from hdfc bank on 3/11/17 that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name:amit kuanr
Date of incident : 03/11/17
Hdfc credit card no. Xx1859
Mobile no: [protected]
Email : amit. [protected]@gmail.com

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 4210 without my concern on date:27/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2986460
Name :- murugesan k
Mobile no. :- [[protected]]
Credit card number ending :- 4210

I wanted to claim my insurance for my mobile through one assist. After calling their customer care for multiple days and filling their online forms for help. I reached them today to file my claim. They said they were not able to find my number registered.
I gave them exact dates of the day i ordered it from amazon and willing to send the screenshot. But i was forwarded from one department to another which was in itself irritating. On reaching some guy in a department, i was said that all these queries are not solved by us please contact another department. On pressing that i was forwarded to him because of the reason they are not able to find the sold insurance and want details to register. He accuses me of not being sure and should contact amazon as i bought the insurance from amazon.
He was ready to cancel all my requests without listening or understanding my query. He abruptly disconnected the call.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0487 without my concern on date:03/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3019353
Name :- shikhil wadhwa
Mobile no. :- [protected]
Credit card number ending :- 0487

Why one assist customer care team not answering any fraud related mail?
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan.
I asked them to deactivate this and they said it will be deactivated. But again it was not deactivated. And rs 1399 was deducted from my account.

What the hell do you think?
How can you deduct money from my account without my permission.

Return my money now. I never applied for this plan. Dactivate this plan and refund my money asap

My registered mobile number :[protected]

Email : somshri. [protected]@gmail.com

One assist made me subscribe to their plan by giving false information about my credit card. I need cancellation of membership and refund my money. They have taken 1899 from my account.
I have contacted them regarding cancellation of account and they refused to do so. Only they have downgraded my account and refunded only rs.500.
I need a full refund which is remaining rs.1399.
My relationship number is 2865020.
Please resolve this as soon as possible.

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: binod bihari panda
Date of incident : 03/11/2017
Hdfc credit card no. Xx1881
Mobile no: [protected]
Email : [protected]@yahoo.com

I have brought a redmi 3sprime handset many years back with mi protect plan. But recently my handset got liquid damage. I raised the issue to one assist but they were completely ignorant towards my concern and replied me with an email informing my claim has been rejected due to "wilful neglegance". But when i bought the device i was assured that any accidental or liquid damage to the device will be assisted properly. But now when i look back i think it was a false advertising.

Hi, below was the response from one assist to avoid insurance claim for my mi phone which was accidentally damage which supposed to be covered by insurance.
As per my knowledge mi protect must covers accidental damage cause accidentally.

"with reference to your service request number 2388619, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
The subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence, improper handling (No proper care of handset has been taken by insured to safeguard the property).
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
We will soon deliver your unrepaired handset to you."

Kindly arrange to terminate my membership as i am going abroad and will no longer be able to avail your services.
My relationship no is 595501, plan - privilage-individual,
Please arrange to do the needful as soon as possible as i will be leaving by the end of this month (November).

Please send me a confirmation and do not charge me for the services from now on.
Hoping for a swift reply.

Thanks & regards,
Yuvraj kaushal

Dear myself jyoti jindal having hdfc credit card ending no 6726 requet near about 1 times to not activate one assist services on my card. Few days back i recieved a call from ome assist to offer me discount on there service charges, but i refused for that also. Now still the service is activated on y card and whenever i call at toll free number they assure for emergency assitance but keep me hold for 20-20 minutes and there is no response. I request you to please help

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

1899/- deducted from my credit card to one assist plan on 30/10/17. Without my permission.. I did not receive any mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card.

Last year also they have taken that time I told to cancel my service, but they not canceling the servicing.

Please deactivate and refund my money asap
Date of incident : 30/10/2017
Hdfc credit card no. XX2838

Sir/madam,
I received SMS from ICICI bank that Rs 1899 has been deducted from my ICICI saving Bank account to one Assist renewal without my permission without giving me prior information.I don't need this plan please refund my money back. I am Calling on their customer care no but they are not picking up the phone
date of incident:[protected], 03:40 min
one assist number-SR[protected]

MY A/C no[protected]
Rahul Jain
Mob-[protected]

Hello sir/madam,

I received sms from hdfc bank that rs.1899/- has been deducted from my credit card to one assist mfee without my permission. They don't inform me neither gave a reminder they just deducted amount from my account. I don't need this plan actually.

Please deactivate the plan and refund the amount asap.
Date of incident: november 02, 2017 18.55hrs
Hdfc credit card no: xx0201
Oneassist relationship number: 1424971

I have opted out of one assist policy account last year and requested not to auto debit/renew this year. Still my icici account was auto debited 1899 without my consent or prior intimation.

My policy number sr[protected].
I want immediate cancellation and refund of my money.

Bikram kumar deka
P. S. Beware of this company

Hello there,

I received sms from icici bank that rs-1399/- deducted from my debit card to one assist plan. Without my permission.. I did not get a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 11:30hrs. 2 nov 2017
Icici debit card no. Xx1567
Relationship number: 1459754