OneAssist Consumer Solutions Complaints & Reviews

Address: Purba Medinipur, West Bengal

I need my money back.2 days back i checked my mini statement and i came to know one assist it activated.
I never requested, they have activated.
If i do not get my money back i will take an action which will i will affect your reputation.
Please update me on this as soon as possible
Relationship no 2999187
Mobile no [protected]
Acct no xxxx 5670

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2550101 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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A

Asvrk

from Adoni, Andhra Pradesh

Nov 13, 2017

Sir,
My One Assist relationship No 845898 and plan:Privilege-Individual . I request you to deactivate my relationship with immediate effect and inform me through krishna.[protected]@gmail.com or mobile no [protected].
Thanking you,
Yours faithfully
A S V Rama krishna

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Address: Chennai, Tamil Nadu

I also received call from axis bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission.
I contacted oneassist customer care to cancel this service but they don’t response.
I don't need this plan actually. Please deactivate this plan and refund my money asap.

Oneassist relationship number : 3003138
Name: yuvaraj v p
Mail id/login:[protected]@yahoo.com

Axis account no : [protected]
Branch : r. A. Puram, chennai - 600028

Make sure to deactivate this plan asap, thanks!
Yuvaraj v p

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 396230

Every year rs-1399/- deducted from my hdfc credit card to one assist plan without my permission. I also get email from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Detils
Custer id-611524
Priyabrata lenka
Mob - [protected]

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 12, 2017

Updated by priyabratalenka Every year rs-1399/- deducted from my hdfc credit card to one assist plan without my permission. I also get email from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Detils
Custer Id-611524
Priyabrata Lenka
Mob- [protected]

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2550110 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Mumbai City, Maharashtra

Website: www.oneassist.in

On 07 september i got call from oneassist operator for asking of renewal of my yearly plan. The operator i talked with said that the renewal plan is of 1399 rs. And out of which 399 rs will refund to you as special offer. And the refund will be credited with in 7 working days.

I decided to renew my plan and said yes to renew my yearly plan. But since then i havn't received my refund of 399 rs till date. I contacted one assist customer 5-6 times and had chat with them too but every time they were saying that your refund is in process and it will get credited to you within 4-5 days.

I am very disappointed in the service provided by oneassist.
Is this how one assist firm fool their customers..??

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 14, 2017

Updated by Sachu258 Still no response from Oneassist company.
My oneassist Relationship ID is 1282378
And Name is Sachin Bitale.
I want my refund back as soon as possible.

Nov 17, 2017

Updated by Sachu258 Even on consumer Forum website i have not received any response from Oneassist solutions.
This is very frustrating and disappointing.

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This fraud company (Oneassist) has debited my money without my permission. Even they didn't give any notice or intimation about my plan expiration, didn't ask any confirmation from for plan renewal. They are fraud and cheating company. I have contacted their customer care but they denying to give my 100% money back and they saying already plan was activated. I called them within an hour of my plan activation. Still, they are denying to give a refund.

They should intimate me about my plan expiration and they have to ask me about plan renewal but they didn't.

Dec 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

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Address: Vellore, Tamil Nadu, 632001

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1800/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

One assist relationshop no:573821
Name:udayakumar. S
Mail id/login:[protected]@yahoo.in

Make sure to deactivate this plan asap, thanks!
Udayakumar. S

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2549116 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Chittorgarh, Rajasthan

Sir,

We have received new regila credit card through hdfc bank. But my without confirmation the activate one assist insurance plan. We already online compliant in hdfc bank.

Reference - re:'hbl=[protected]' web - credit card - charges related - charges / fee applicable on your credit card

My credit card no is [protected]
So please refund the amount which is charged by you

Dec 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

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I applied for hdfc credit card and service of one assist applied without our knowledge.
I contacted hdfc bank but no solution.
I contacted oneassist customer care and they all are compelling me continue this service but i dont want this service at all.

So, please cancel this service and refund my amount which was billed in my credit card statement as soon as possible.

Name: kusum aggarwal
Oneassist relationship no.: 2883882
Plan activation date: 9/10/2017
Registered mobile no. [protected]

Dec 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 11, 2017

Updated by sachinanchal too much harrasment by oneassist customer care and there is no solution by them.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As we can see, the plan is aldready canceeled vide Service Request number 2533879 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Mumbai City, Maharashtra, 695036

On september 26, i got a message from hdfc credit cards that, an amount of rs. 1600 has been debited for payment against oneassist credit card protection. I would to inform you that, i'm not interested in their services and i would like to get back the money debited from my hdfc credit card made against oneassist credit card protection. Please do the needful.

Phone number : [protected]

Dec 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550244 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Mumbai City, Maharashtra, 400031

Hello there

I received sms from hdfc that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really illegal.

Please deactivate and refund my money as soon as possible

Hdfc credit card no. Xxxx xxxx xxxx 1398
Oneassist relationship number : 3033862

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Aayesha,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550220 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Hello there

I received sms like
A transaction of inr 1, 399.00 on 10-nov-17 on card xxxx8003 is made at oneassist. This transaction has been processed without the additional factor of authentication prescribed by rbi. Icici customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: surendra pamujula
Date of incident : 10/11/2017
Mobile no: [protected]
Email : pamujula.[protected]@gmail.com

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Surendra,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550174 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Nov 13, 2017

Updated by surendra pamujula Dear Brijesh ji,

Thanks for your reply.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 11, 2017

Dear Surendra,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Indore, Madhya Pradesh, 452001

Have purchased one assist mobile insurance 1 year ago along with redmi phone, now after 1 year insurance period is over and i dont want to continue. But this represntative of your company is continuously calling to get a renewal!
Even after registering the number in do not disturb company list. Calls are not stopping and on daily basis getting 2~3 calls even in non working hours. If this act not stopped asap we have to file an fir against this male representative. Number from getting call : [protected]

Dec 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mukul,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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M

Mukul Goswami

Nov 15, 2017

Relationship No : 1440506 and Reference number 2545357 for complaint.

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OneAssist Consumer Solutions Customer Care's response, Nov 15, 2017

Verified Support

Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

Thank you for providing your details. We will unsubscribe you from our promotional calls and messages.

Regards

Sagar

Team OneAssist

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Address: Chennai, Tamil Nadu, 600089

My account has been debited by Rs.1899 on 03.11.2017 stating narration as 'New Policy' and then I received an email from One Assist for creation of policy. I have never opted to such policy neither I have been informed about the same. Even without my knowledge the policy has been created. How could you debit without my consent? I also tried to call their customer care but no one responded. Without my consent how such debits can be allowed to my account. I need my money refunded ASAP or else I will be bound to take legal course against the Bank.
Look into the matter and solve it on urgent basis. This is not the type of service expected from ICICI Bank. It is very unprofessional activity on behalf of bank. I need the refund ASAP.
With Regards
Silpa Barik

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Silpa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550029 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: Mumbai City, Maharashtra

Website: OneAssist Consumer Solutions Private Limited

Hi,

I'm using hdfc bank credit card. Your team had deducted the amount of rs. 1, 899/- without my knowledge from my credit card. I did not receive any mail or sms or phone calls regarding for renewal. I received sms only after deducted the amount.

So kindly cancel this plan and refund the amount of rs. 1, 899/- to my credit card.

Membership id - [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400 059

Website: www.oneassist.in

Hello,

I received sms from hdfc credit card that rs-1799/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. Ii have already closed this account, they renewed without my permission, this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident :. 7 nov 2017
Hdfc credit card no. Xx9427
One assist relationship number : 611587

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 10, 2017

Updated by Jaya chandran J Amount deduction RS - 1899

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jaya,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550114 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist .

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Address: Bangalore, Karnataka, 560071

Website: www.oneassist.in

Hi,

I have activated one assist plan from last year. Now in a year there was no use of this so i was planned not to renew. But without any notice it got renew with my credit card (Ending with 4279) on yesterday (9th nov, 17)

I want refund on same asap and kindly deactivate my account for now. Further if i need the service will contact for same.

Name : suman kumar mahapatra
Email : [protected]@gmail.com
Relationship no. 1447653

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Suman, ,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2548743 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist .

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Claim rejected as i did not submit the required documents. They say if the claim is closed due to any reason i cant claim it again. If the product is not repaired on the claim, how can my chance of claim be rejected. It was closed on a issue of not submitting the document and not any fraud mobileassist ma protection plan_e[protected] customer id: [protected] dear srinivas rao k, service request number 2523147 fraud as how can they reject my request if haven' got any claim before

Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Srivinas,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

You must upload the documents within 15 days.

We allow a 6 day grace period but since this was exceeded, we had to close the service request

Hope your query is resolved.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist .

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan, without my permission.
Spoke to the rep at their call centre sd all account on auto renew which i was never informed about sd before auto renewal we inform customer about it. I told never got a communication from one assist, he said we dont have your e mail and the courier gets lost told him that they had my phone no could have messaged me or called me about it sd "its good feedback"he admitted there was a communication gap
Asked one thing only a full refund and account to be closed but started telling me cases of fraud offered and me a rs 500 discount and continue the service when i asked about the full refund no straight reply kept diverting call went on for 21 mins just want full refund.

Please deactivate and refund my money asap
Relationship no: 2430040
Hdfc credit card no:xxxx 8335

Dec 12, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raja,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2537952 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Nov 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Raja,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2537952 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

As we can see, we are unable to find any telephonic conversations between you and our Customer Care.You will need to receive full refund as you have not contacted us within 30 days.

Regards,

Brijesh

Team OneAssist.

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Without my permission you have debited from my hdfc credit no. — 8250. Without delay refund the money to my card. I am not interested to be a member of one assist membership in your company. Other wise very soon the matter will take the consumer court against you.

Consumer relation ship no.1431529
Credit card no. 8250
Mob:-[protected]
[protected]
Most urgent
[protected]@gmail.com

Dec 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 09, 2017

Updated by BIPINI SAHOO my consumer relationship No. 1431529
HDFC Credit Card No. 8250
Mob:[protected]
[protected]
Immediate cancel my one assist membership and refund my debited amount to my credit card no.8250 . other wise matter will take to the consumer court against you.MOST URGENT

Verified Support

Nov 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Bipini,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2542170 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist .

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R

Rabina Lama

from Delhi, Delhi

Nov 9, 2017

Hi
This is Rabina lama and I am kindly requesting to deactivate one Assist service from my icici bank account

My A.C. no. Is[protected]

Reply

OneAssist Consumer Solutions Customer Care's response, Nov 10, 2017

Verified Support

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2541877 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)

J

Joy Bhalchim

from Mumbai, Maharashtra

Nov 9, 2017

I am janardan y Bhalchim, I have received sms and debited amount 1899 from my account without prior information, it is not correct, please refund the amount back and deactivate my services in future, I don't want to continue.

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OneAssist Consumer Solutions Customer Care's response, Nov 10, 2017

Verified Support

Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Sagar

(Team OneAssist)

M

Mohanty94

from Khatra, West Bengal

Nov 9, 2017

I have got a call from your representative to renew my mi protection plan at 674.50.But now i dont want to continue with this plan because your customer reviews are really very bad.I dnt want to continue with the your service.I want to discontinue. Please refund my money as soon as possible and give your customer a convinient service

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Address: Jalgaon, Maharashtra, 425001

Am a hdfc bank credit card holder. The bank has auto debited rs. 2499/- from my credit card number ending with 7425 without my concern on date:02/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2499/-

Oneassist relationship number : 3019771
Name :- devendra ramchandra sawant
Mobile no. :- [protected]
Credit card number ending :- 7425

+1 photos

Dec 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Richa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2542085 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist .

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 134

refund my 1899 plz... i never asked for activation... refund as soon as possible

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oneassist consumer solutions deactivation of one assist account

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without my consent & without any prior notice the amount deducted from credit card

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refund not received from oneassist consumer solutions

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wallet assistance

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deactivation of one assist account.

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plan activate without confirmation

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cancellation of plan

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credit card protection

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please deactivate and refund my money as soon as possible

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stolen my amount

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unsolicited phone call

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one assist plan activated without my consent enhanced wa single privileged plan

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one assist deactivate one assist plan 1000991255

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deactivate plan

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reactivation of plan without any communication.

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cheating by one assist

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unauthorised withdrawal

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for cancellation of my membership in one waist and refund the debited amount

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cancellation of membership

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