OneAssist Consumer Solutions Complaints & Reviews

Please cancel my plan

Relation ship number: 1401424
Plan name: enhanced wa privilege single plan.
Mobile no: [protected]
Postal address: please cancel my plan

Relation ship number: 1401424
Plan name: enhanced wa privilege single plan.
Mobile no: [protected]

Please cancel my above plan, revert back my money which cut from my credit card (Xxxx xxxx xxxx 7364)

Please cancel my above plan, revert back my money which cut from my credit card (Xxxx xxxx xxxx 7364)

I received sms from hdfc bank and one assist that rs. 1399/- deduct from my credit card for one assist plan without any information and without my permission. I also got a mail from one assist team at the same time i replied about my deactivation. I don't even know the company and this kind o[censored]nsolicited charging of my card. And use of my card by the company is really a criminal act and the co. Pls deactivate and refund my amount of rs. 1399 immediately otherwise i will take action severely.
My relationship no. 230455

Date of incident: 13th november 2017
Relationship number: 3064099
Amount charged: inr 1399
Card#: 4827 (Kotak)

Oneassist has charged, without any consent, a subscription fee. Until today morning, i didn't even know they existed. I called kotak first, to report a fraudulent charge, i was redirected to oneassist. I called oneassist, who insisted the charge was genuine and had been authorised by kotak and redirected me to kotak. As i keep getting redirected in this never-ending saga of consumer fraud, the following is what i have learnt.

1. Oneassist and credit card companies are hand in glove with each other trying to upsell products to customers.

2. Rather than selling the product through genuine channels, they resort to an unauthorised auto debit and reverse only for those who notice & complain the same swiftly, as seen by the 1500+ complains about oneassist.

3.in the era where banks are increasing security protocols and initiating 2 step & 3 step verification, no one can save us if it's the banks who sell us out.

Cancellation of one assist and refund of money

Without any consent from card holder, hdfc deducted money for plan activation.

I did not get any call to activate one assist membership. But the one assist mfee of rs. 1399 is automatically debited from my hdfc credit card (Ending with 6803) on 7th nov 2017.

Please do needful to refund the charge.

Don't activate this type of subscription in future without my knowledge/consent.

Email id:[protected]@gmail.com
Mobile number:-[protected]

Thanks and regards,
Mathiyazhagan

I received sms from hdfc bank and one assist that rs-1899/- deducted from my credit card to one assist plan. Without any information and without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money with gst also asap

Date of incident : 05-nov-2017
Hdfc credit card no. Xx9453
Oneassist relationship number : 1401511

I received sms from hdfc bank and one assist that rs-1899/- deducted from my credit card to one assist plan. Without any information and without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money with gst also asap

Date of incident : 17-oct-2017
Hdfc credit card no. Xx9614
Oneassist relationship number : [protected]

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 30.10.2017
Hdfc credit card no. Xx8004
Oneassist relationship number : 3004810

I need my money back.2 days back i checked my mini statement and i came to know one assist it activated.
I never requested, they have activated.
If i do not get my money back i will take an action which will i will affect your reputation.
Please update me on this as soon as possible
Relationship no 2999187
Mobile no [protected]
Acct no xxxx 5670

I also received call from axis bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission.
I contacted oneassist customer care to cancel this service but they don’t response.
I don't need this plan actually. Please deactivate this plan and refund my money asap.

Oneassist relationship number : 3003138
Name: yuvaraj v p
Mail id/login:[protected]@yahoo.com

Axis account no : [protected]
Branch : r. A. Puram, chennai - 600028

Make sure to deactivate this plan asap, thanks!
Yuvaraj v p

Every year rs-1399/- deducted from my hdfc credit card to one assist plan without my permission. I also get email from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Detils
Custer id-611524
Priyabrata lenka
Mob - [protected]

On 07 september i got call from oneassist operator for asking of renewal of my yearly plan. The operator i talked with said that the renewal plan is of 1399 rs. And out of which 399 rs will refund to you as special offer. And the refund will be credited with in 7 working days.

I decided to renew my plan and said yes to renew my yearly plan. But since then i havn't received my refund of 399 rs till date. I contacted one assist customer 5-6 times and had chat with them too but every time they were saying that your refund is in process and it will get credited to you within 4-5 days.

I am very disappointed in the service provided by oneassist.
Is this how one assist firm fool their customers..??

This fraud company (Oneassist) has debited my money without my permission. Even they didn't give any notice or intimation about my plan expiration, didn't ask any confirmation from for plan renewal. They are fraud and cheating company. I have contacted their customer care but they denying to give my 100% money back and they saying already plan was activated. I called them within an hour of my plan activation. Still, they are denying to give a refund.

They should intimate me about my plan expiration and they have to ask me about plan renewal but they didn't.

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1800/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

One assist relationshop no:573821
Name:udayakumar. S
Mail id/login:[protected]@yahoo.in

Make sure to deactivate this plan asap, thanks!
Udayakumar. S

Sir,

We have received new regila credit card through hdfc bank. But my without confirmation the activate one assist insurance plan. We already online compliant in hdfc bank.

Reference - re:'hbl=[protected]' web - credit card - charges related - charges / fee applicable on your credit card

My credit card no is [protected]
So please refund the amount which is charged by you

I applied for hdfc credit card and service of one assist applied without our knowledge.
I contacted hdfc bank but no solution.
I contacted oneassist customer care and they all are compelling me continue this service but i dont want this service at all.

So, please cancel this service and refund my amount which was billed in my credit card statement as soon as possible.

Name: kusum aggarwal
Oneassist relationship no.: 2883882
Plan activation date: 9/10/2017
Registered mobile no. [protected]

On september 26, i got a message from hdfc credit cards that, an amount of rs. 1600 has been debited for payment against oneassist credit card protection. I would to inform you that, i'm not interested in their services and i would like to get back the money debited from my hdfc credit card made against oneassist credit card protection. Please do the needful.

Phone number : [protected]

Hello there

I received sms from hdfc that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really illegal.

Please deactivate and refund my money as soon as possible

Hdfc credit card no. Xxxx xxxx xxxx 1398
Oneassist relationship number : 3033862

Hello there

I received sms like
A transaction of inr 1, 399.00 on 10-nov-17 on card xxxx8003 is made at oneassist. This transaction has been processed without the additional factor of authentication prescribed by rbi. Icici customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: surendra pamujula
Date of incident : 10/11/2017
Mobile no: [protected]
Email : pamujula.[protected]@gmail.com

Have purchased one assist mobile insurance 1 year ago along with redmi phone, now after 1 year insurance period is over and i dont want to continue. But this represntative of your company is continuously calling to get a renewal!
Even after registering the number in do not disturb company list. Calls are not stopping and on daily basis getting 2~3 calls even in non working hours. If this act not stopped asap we have to file an fir against this male representative. Number from getting call : [protected]

My account has been debited by Rs.1899 on 03.11.2017 stating narration as 'New Policy' and then I received an email from One Assist for creation of policy. I have never opted to such policy neither I have been informed about the same. Even without my knowledge the policy has been created. How could you debit without my consent? I also tried to call their customer care but no one responded. Without my consent how such debits can be allowed to my account. I need my money refunded ASAP or else I will be bound to take legal course against the Bank.
Look into the matter and solve it on urgent basis. This is not the type of service expected from ICICI Bank. It is very unprofessional activity on behalf of bank. I need the refund ASAP.
With Regards
Silpa Barik