OneAssist Consumer Solutions Complaints & Reviews

Hi, below was the response from one assist to avoid insurance claim for my mi phone which was accidentally damage which supposed to be covered by insurance.
As per my knowledge mi protect must covers accidental damage cause accidentally.

"with reference to your service request number 2388619, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
The subject claim is not admissible under exclusion 10 - loss or damage caused by wilful negligence, improper handling (No proper care of handset has been taken by insured to safeguard the property).
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
We will soon deliver your unrepaired handset to you."

Kindly arrange to terminate my membership as i am going abroad and will no longer be able to avail your services.
My relationship no is 595501, plan - privilage-individual,
Please arrange to do the needful as soon as possible as i will be leaving by the end of this month (November).

Please send me a confirmation and do not charge me for the services from now on.
Hoping for a swift reply.

Thanks & regards,
Yuvraj kaushal

Dear myself jyoti jindal having hdfc credit card ending no 6726 requet near about 1 times to not activate one assist services on my card. Few days back i recieved a call from ome assist to offer me discount on there service charges, but i refused for that also. Now still the service is activated on y card and whenever i call at toll free number they assure for emergency assitance but keep me hold for 20-20 minutes and there is no response. I request you to please help

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

1899/- deducted from my credit card to one assist plan on 30/10/17. Without my permission.. I did not receive any mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card.

Last year also they have taken that time I told to cancel my service, but they not canceling the servicing.

Please deactivate and refund my money asap
Date of incident : 30/10/2017
Hdfc credit card no. XX2838

Sir/madam,
I received SMS from ICICI bank that Rs 1899 has been deducted from my ICICI saving Bank account to one Assist renewal without my permission without giving me prior information.I don't need this plan please refund my money back. I am Calling on their customer care no but they are not picking up the phone
date of incident:[protected], 03:40 min
one assist number-SR[protected]

MY A/C no[protected]
Rahul Jain
Mob-[protected]

Hello sir/madam,

I received sms from hdfc bank that rs.1899/- has been deducted from my credit card to one assist mfee without my permission. They don't inform me neither gave a reminder they just deducted amount from my account. I don't need this plan actually.

Please deactivate the plan and refund the amount asap.
Date of incident: november 02, 2017 18.55hrs
Hdfc credit card no: xx0201
Oneassist relationship number: 1424971

I have opted out of one assist policy account last year and requested not to auto debit/renew this year. Still my icici account was auto debited 1899 without my consent or prior intimation.

My policy number sr[protected].
I want immediate cancellation and refund of my money.

Bikram kumar deka
P. S. Beware of this company

Hello there,

I received sms from icici bank that rs-1399/- deducted from my debit card to one assist plan. Without my permission.. I did not get a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 11:30hrs. 2 nov 2017
Icici debit card no. Xx1567
Relationship number: 1459754

I got a message from icici today that my oneassist wa previlege plan will be renewed for rs 1899 within 1 week without my consent. I dont want to renew the plan and i wish to terminate the membership. Please do it as soon as possible.
A/c no:[protected]
Relationship no. : 643924
Plan : privilege-individual
Email: [protected]@gmail.com
Sr number received in sms : sr[protected]

Hi,
I want my one assist plan deactivated and full refund initiated. Despite making it clear well in advance (Gave written application to the local branch) that i want the plan cancelled, the renewal happened automatically from 9/10/2017.

As per the t&c, i'm owed full refund if the cancellation happens before 30days of reactivation. But neither calling the customer service and sending written complaints are working. The customer care personnel are admanant at not cancelling the plan, and keep insisting upon downgrading the plan instead. And i'm afraid the deadline of 30 days will be crossed in this manner, starting the cycle again for next year.

Following are my details:
Name: dr. (Mrs.) shomi toppo
Dob: 24/05/1964
Plan no./relationship no.: 1363809
Plan name: enhanced wa privilege single plan
Mobile no.: [protected]
Email: [protected]@gmail.com
Amount to be refunded: rs.1899

Attached along is the termination application of this year.
I repeat, i want the plan cancelled and never to be charged for any service from one assist hereafter. Kindly process the application before the expiry of 30 days.

Hello,

I received sms from hdfc bank of inr 1299/- deducted from my credit card to one assist plan without my permission. I also got a call from them asking for assistance. I am not even aware of the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act that too without my permission.

Please deactivate and refund my money asap
Date of incident: 16th october 2017
Hdfc credit card no. Xx7730
Oneassist relationship number : 2901227

Hello last year november upon auto renewal of my plan i asked one assist executive to discontinue my card protection policy however he promised me to stop the auto renewal of the policy but this year also my policy has been renewed without my getting into my notice

i have call recording of your executive for last year its completely a fraudlent activity please help.

Big fraudsters
Recently only on 26th october 2017 i filed a claim for my phone as it got damaged. After filing my claim and doing all other document uploading formalities, i was asked to wait for 24-48 hours for the validation to be done. After 48 hours completion, when i didn't get any response from their end i used their one assist app to inquire about the claim. They asked me to wait for some more time so i waited for another 24 hours and did the same and got the same reply from their end. After 5 days i got a call from their end informing me about the rejection of the claim citing my negligence in handling of the phone (Which was in itself a weird excuse). Whereas in my insurance it clearly stated that any accidental damage, liquid damage, theft or phone being stolen is covered. Thereby i would request every one looking to get their mobile phone insured please don't get it dine from these cheat people.

I am dinesh tripathi. I have a salary account with hdfc bank. Last year an amount of 1799 was deducted from my account by oneassist without any prior notice or communication. When i called customer care, then i came to know that one assist has started a membership plan without my consent. I have been trying to stop these services for almost a year, but none of the customer care executives are cooperating in cancelling this service. Again for the second year the membership renewal date is approaching and i am yet to receive any communication regarding the cancellation of these services.

I am not interested about this service and don't want this membership. So cancel the membership.

My email id: [protected]@gmail.com
Mobile number: +91-[protected]
Relationship no. :- 609395
Plan :- privilege-individual

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with 4752 without my authorization on date:30/10/2017.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
Kishore

It is been one week that i have started using the credit card. On october 31, 2017, an authorized debit of rs. 1299 has been recorded. I have neither signed up for oneassist membership, nor i have received any call/e-mail for confirmation of this membership. I was never notified for any action regards to this membership. I do not want to sign up for oneassit membership.

I am a axis bank account holder. The bank has auto debited of rs.1899/- on 27/10/2017 in my account without my permission. And i didn't get any call to activate this one assist membership. I am not interested about this service. So you please cancelled my one assist membership and refund my money of rs.1899. Hope i will get back my money as soon as possible.

Oneassist rrelationship no:-2990939
Name:- ashok kumar

I already canceled of one assist membership, but rs. 1299/- debited from my credit card number ending with 7017 without my concern on date:20/10/2017. If i already canceled my membership then how can you debit the amount from my card?
I want my refund asap

One assist relationship number: 2863461
Name:- prince sharma

Credit card number ending:- 7017

Dear sir,
I am regular discussion thro help line no. ([protected]) for one assist service stop and payment (1299+100+18=1417 /-) refund for request but not your. Positive response your side. The bank employee given time resolve the problem more three times but problem not yet solve please my help me...
If any query, please feel free to contact us.
My mobile no.-[protected]
Customer id;-2961656

Regard's
Sukardeen