OneAssist Consumer Solutions Complaints & Reviews

Dear OneAssist,

I am a HDFC bank Credit Card Holder .Without any consent, HDFC deducted money for OneAssist MFEE Membership Plan.

I dint get any call to activate this one assist Membership. But the One assist Mfee of Rs.1299 is automatically debited from my HDFC credit card. I am surprised How Bank did this type of illegal activities without taking my approval. As I recieved a Text Message that OneAssist Membership...

I am a hdfc credit card holder. The bank has auto debited of rs.1899/- on 30/10/2017 in my credit card without my permission. And i didn't get any call to activate this one assist membership. I am not interested about this service. So you please cancelled my one assist membership and refund my money of rs.1899. Hope i will get back my money as soon as possible.

Oneassist rrelationship no:-1423504
Name:- s. Dhanasegaran...

Dear concern/ one assist,

I have been using hdfc credit card ending with 9869 and
Has been debited with rs.1299/- towards one assist membership fee

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one...

I had taken an insurance policy from one assist (Ma apple total protection plan) for my iphone 6s which covers accidental physical and liquid damage to the phone.

When my phone was damaged in an accident, the claim was rejected from one assist on the basis of 'wilful negligence' (Stating the insurer failed to take precautions and safeguard their device), which does not make any sense since i got the insurance in case there...

I have been charged rs1299 as oneassist membership fee from my credit card without any prior intimation or approval taken.

I have already logged a complaint with the hdfc bank. Reference id - [protected].

Today i received a call from oneassist saying that they cannot cancel my membership. I need to know why it is not possible for them to cancel the membership which was started without informing the customer....

I have been using kotak credit card
has been debited with Rs.1399/- towards One Assist Membership Fee on
30/Oct/2017 (8:48PM).

I dint get any call to renew this one assist Membership. But they are
automatically debited my KOTAK credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a One Assist relationship, Hencebr...

Hi,
I have received a new platinum credit card for icici bank and i have received a call like welcome call. They told the call is from icici bank but didn't inform me that they are calling from oneassist card insurance team. Today rs.1399/- has been deducted from my account. I don't need this card protection plan. I want to de-activate and get refund of the same. Also i want to close this oneassist account to prevent similar charges...

This is the second complaint i am raising. two weeks back i raised a complaint for cancelling membership. customer care told that it is cancelled but it is not yet cancelled and no yet refund has got to me. Please cancel my membership as soon as possible.
Membership Id: [protected]
Relationship No : 1394674

Kindly help.
Kindly help.
Kindly help.
Kindly help....

I have been using hdfc credit card
Has been debited with rs.1399/- towards one assist membership fee on
25/oct/2017.

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly...

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

Last 2 years also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or not even intimated.

I have been contacting you for cancellation of plan for more than 3 weeks but...

Company no[protected]

Mere phone mi ka tha mene minor demag hone k karan mene oneassist me diya 10 din bad phone vapish aaya par pura demag aaya or dushre kishika tha mene nahi liyya vapish de diya bad me office jake fowollup liya to bolo ki aapka phone thode time me aa jayega par aaj 9 mahina se upar ho gaya aaj tak oneassist office me se phone bhi nahi aaya me jab bhi phone karta hu vo log bolte hai aapki shikayat le...

Cancellation
I am already compline u r customer care to cancel my one assist plan so please kindly refund this my humble request. Please give me refund your deducted amount rs 1399
Please deactivate and refund my money
Name: naresh kumar choudhary
Sbi credit card no. [protected]

Email : [protected]@yahoo.co.in
Mobile no: [protected]
Thank you...

Dear sir,

Membership number is [protected]
Name is nagashree k n

Kindly note that, after continuous follow up from you team also my cancellation case is not resolved. I do not want any service from your end. I do not either want any calls from your end regarding the cancellation. The response from the one assist team is pathetic and not at all customer oriented.

I just want to cancel the...

Cancellation of one assist and refund of money
Without any consent from me, it is surprissing how hdfc bank deducted money for activation of one assist plan. Evan i had nit yet activated my credid card yet but the money was debited without my knowledge and consent.
I just receiced sms that one assist membership fees is debited to my credit card. I am surprised to know how bank can do this without my consent or evan when i had...

लोगों ने मेरा मोबाइल नहीं बनाया और मेरे क्लेम को रिजेक्ट कर दिया यहां तक तो बात समझ में आती है लेकिन इन्होंने मेरे मोबाइल में से उसके अंदरूनी पार्ट को निकाल लिया जैसे कैमरा...

I lodged a complaint to cancel one assist m-wallet plan on 27/09/2017. They sent me reply on 28/09/2017 that they cancel my plan of this m-wallet and refund the money rs. 1899/- with in 7 days. My service request no. Is 2393570. There after about 1 month gone till date no communication made by oneassist company regarding refund of money or not any cheque sent to me from this company. Therefore i would request you refund my money to my axis...

Rs.1899/- was debited from my hdfc credit card on 17.10.2017 as a membership fee of oneassist. Email was sent to cancel the membership on 19.10.2017 with the service query no 2464552. On not cancelling the membership again mailed today on 28.10.2017 with service query no 2498390.

The process to cancel my membership yet not started so that the free cancellation period expire so far my thinking is concern.

I need...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5557 without my concern on date:24/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and auto renewal, refund debited amount of rs.1899...

Name :- g mariyappan
Mobile no. :- [protected]
Credit card number ending :- 5557......

Dear oneassist team,

As I already submitted a complaint earlier that my money got deducted from my credit card without my consent. So, KIndly update me about progress in cancellation and refund process of plan vide service request No. 2482332.Also let me know when I'll recieve my refund.

Date of incident : 24 oct 2017
Oneassist membership id: [protected]
Regards
Sumit...

I have received a meesage from icici "dear customer, new policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 28-oct-17. It will be completed in 1 wkg day."
I have not requested for any service from one assist and i don't want their service kindly deactivate this and don't charge a single amount from my account.
Dheeraj singh...