OneAssist Consumer Solutions Complaints & Reviews

I got a message from icici today that my oneassist wa previlege plan will be renewed for rs 1899 within 1 week without my consent. I dont want to renew the plan and i wish to terminate the membership. Please do it as soon as possible.
A/c no:[protected]
Relationship no. : 643924
Plan : privilege-individual
Email: [protected]@gmail.com
Sr number received in sms : sr[protected]

Hi,
I want my one assist plan deactivated and full refund initiated. Despite making it clear well in advance (Gave written application to the local branch) that i want the plan cancelled, the renewal happened automatically from 9/10/2017.

As per the t&c, i'm owed full refund if the cancellation happens before 30days of reactivation. But neither calling the customer service and sending written complaints are working. The customer care personnel are admanant at not cancelling the plan, and keep insisting upon downgrading the plan instead. And i'm afraid the deadline of 30 days will be crossed in this manner, starting the cycle again for next year.

Following are my details:
Name: dr. (Mrs.) shomi toppo
Dob: 24/05/1964
Plan no./relationship no.: 1363809
Plan name: enhanced wa privilege single plan
Mobile no.: [protected]
Email: [protected]@gmail.com
Amount to be refunded: rs.1899

Attached along is the termination application of this year.
I repeat, i want the plan cancelled and never to be charged for any service from one assist hereafter. Kindly process the application before the expiry of 30 days.

Hello,

I received sms from hdfc bank of inr 1299/- deducted from my credit card to one assist plan without my permission. I also got a call from them asking for assistance. I am not even aware of the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act that too without my permission.

Please deactivate and refund my money asap
Date of incident: 16th october 2017
Hdfc credit card no. Xx7730
Oneassist relationship number : 2901227

Hello last year november upon auto renewal of my plan i asked one assist executive to discontinue my card protection policy however he promised me to stop the auto renewal of the policy but this year also my policy has been renewed without my getting into my notice

i have call recording of your executive for last year its completely a fraudlent activity please help.

Big fraudsters
Recently only on 26th october 2017 i filed a claim for my phone as it got damaged. After filing my claim and doing all other document uploading formalities, i was asked to wait for 24-48 hours for the validation to be done. After 48 hours completion, when i didn't get any response from their end i used their one assist app to inquire about the claim. They asked me to wait for some more time so i waited for another 24 hours and did the same and got the same reply from their end. After 5 days i got a call from their end informing me about the rejection of the claim citing my negligence in handling of the phone (Which was in itself a weird excuse). Whereas in my insurance it clearly stated that any accidental damage, liquid damage, theft or phone being stolen is covered. Thereby i would request every one looking to get their mobile phone insured please don't get it dine from these cheat people.

I am dinesh tripathi. I have a salary account with hdfc bank. Last year an amount of 1799 was deducted from my account by oneassist without any prior notice or communication. When i called customer care, then i came to know that one assist has started a membership plan without my consent. I have been trying to stop these services for almost a year, but none of the customer care executives are cooperating in cancelling this service. Again for the second year the membership renewal date is approaching and i am yet to receive any communication regarding the cancellation of these services.

I am not interested about this service and don't want this membership. So cancel the membership.

My email id: [protected]@gmail.com
Mobile number: +91-[protected]
Relationship no. :- 609395
Plan :- privilege-individual

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with 4752 without my authorization on date:30/10/2017.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
Kishore

It is been one week that i have started using the credit card. On october 31, 2017, an authorized debit of rs. 1299 has been recorded. I have neither signed up for oneassist membership, nor i have received any call/e-mail for confirmation of this membership. I was never notified for any action regards to this membership. I do not want to sign up for oneassit membership.

I am a axis bank account holder. The bank has auto debited of rs.1899/- on 27/10/2017 in my account without my permission. And i didn't get any call to activate this one assist membership. I am not interested about this service. So you please cancelled my one assist membership and refund my money of rs.1899. Hope i will get back my money as soon as possible.

Oneassist rrelationship no:-2990939
Name:- ashok kumar

I already canceled of one assist membership, but rs. 1299/- debited from my credit card number ending with 7017 without my concern on date:20/10/2017. If i already canceled my membership then how can you debit the amount from my card?
I want my refund asap

One assist relationship number: 2863461
Name:- prince sharma

Credit card number ending:- 7017

Dear sir,
I am regular discussion thro help line no. ([protected]) for one assist service stop and payment (1299+100+18=1417 /-) refund for request but not your. Positive response your side. The bank employee given time resolve the problem more three times but problem not yet solve please my help me...
If any query, please feel free to contact us.
My mobile no.-[protected]
Customer id;-2961656

Regard's
Sukardeen

One assist (Mobile assist) had activated there plan on my credit card without my permission and charged rs.1299 on my hdfc credit card. I tried to cancel it many times but they are not cancelling it. I want my refund back. Maybe they are waiting for first 30 days to pass, so they can refund only 50% of total amount. They cheated me. I want my money back

I applied for an hdfc credit card after being assured of no charges to be paid. I myself went through the application and specifically opted out of oneassist membership.

Even before activating my card, i get a message of rs 1299.0 being debited with smartemi for oneassist. Without my intent or approval.

Oneassist's customer executives are immensely uncooperative. They argue, lie and even refuse to provide complaint/ref number.

I do not want this membership and i want my money to be refunded. This is fraudulence in bright daylight.

Also, this made me lose faith in hdfc as i had no control over the transaction and i was made liable to pay for it. I will close my credit card.

Card no ending with 4580
Hdfc complaint no. [protected]
Registered phone no. [protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card without my concern on date:31/10/2017. I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1299/- as early as possible

Oneassist relationship number : 3005212
Service request number for the email query is: 2509001
Sucharita sikdar

Dear OneAssist,

I am a HDFC bank Credit Card Holder .Without any consent, HDFC deducted money for OneAssist MFEE Membership Plan.

I dint get any call to activate this one assist Membership. But the One assist Mfee of Rs.1299 is automatically debited from my HDFC credit card. I am surprised How Bank did this type of illegal activities without taking my approval. As I recieved a Text Message that OneAssist Membership Fee is being deducted from My Credit Card Balance without Mentioning exact Amount. While I check through Net Banking, I saw Rs 1299/- is being Deducted.

Therefore, I don't want this service anymore as this is my personal decision. I need my full money back as earlier as possible

Money Deducted today: 30th October, 2017
HDFC Credit Card:(XXXX XXXX XXXX 6341)
Email:[protected]@gmail.com
OneAssist Relationship No: 3005079

Please do needful as earliest as possible and don't activate this type of subscription in future without my consent. Otherwise I have to Close my Credit Card.

I am a hdfc credit card holder. The bank has auto debited of rs.1899/- on 30/10/2017 in my credit card without my permission. And i didn't get any call to activate this one assist membership. I am not interested about this service. So you please cancelled my one assist membership and refund my money of rs.1899. Hope i will get back my money as soon as possible.

Oneassist rrelationship no:-1423504
Name:- s. Dhanasegaran

Dear concern/ one assist,

I have been using hdfc credit card ending with 9869 and
Has been debited with rs.1299/- towards one assist membership fee

I dint get any call to renew this one assist membership. But they are
Automatically debited my hdfc credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a one assist relationship, hence
Kindly resolve the issue and refund the debited amount and never
Repeat it again without my consent.

Hope i will get back my money asap.

I had taken an insurance policy from one assist (Ma apple total protection plan) for my iphone 6s which covers accidental physical and liquid damage to the phone.

When my phone was damaged in an accident, the claim was rejected from one assist on the basis of 'wilful negligence' (Stating the insurer failed to take precautions and safeguard their device), which does not make any sense since i got the insurance in case there was any accident. They refuse to give the criteria on which they decided that the accident was due to my negligence. I filed for my claim on 30th september 2017. The repair cost amounted to rs 25000/- but they rejected the claim and returned my damaged phone. My insurance expired on 23rd october 2017 and now i am left with a non functioning device.
I want to get my phone repaired. They never gave me a valid reason and kept apologizing instead of helping me. They clearly stated on their product that they provide insurance against accidental liquid damage but they still refuse to approve the claim.

Product id : 026691
Membership id : [protected]

I have been charged rs1299 as oneassist membership fee from my credit card without any prior intimation or approval taken.

I have already logged a complaint with the hdfc bank. Reference id - [protected].

Today i received a call from oneassist saying that they cannot cancel my membership. I need to know why it is not possible for them to cancel the membership which was started without informing the customer. I need my complete refund of rs1299 which was deducted from my credit card or else i will discontinue my hdfc credit card.

I have been using kotak credit card
has been debited with Rs.1399/- towards One Assist Membership Fee on
30/Oct/2017 (8:48PM).

I dint get any call to renew this one assist Membership. But they are
automatically debited my KOTAK credit card.

Request you to don't activate this type of subscription in future.

It's unnecessary for me to renew a One Assist relationship, Hence
kindly resolve the issue and refund the debited amount and never
repeat it again without my consent.

Hope i will get back my money asap

Regards,
K.S.ASLAM
[protected]