OneAssist Consumer Solutions Complaints & Reviews

I do not want this one assist wallet service.
They did not tell me how to cancel after calling sooo many times as well.
First i have called to their customer support then they said it will get cancel & after two days i have got a msg from oneassist stating that it is renewed.
Such a game they are playing with me.
Already they did it one year before and now doing the same.
Please help me out.
I want to cancel this service and want my money back.

My relationship number with oneasist is 1416797.

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap
Relationship no: 2430040
Icici credit card no:xxxx 7002

Thanks
Rajasekar k
[protected]
[protected]@gmail.com

I received sms from axis bank rs-1899/- deducted from my deit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto-renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: srikanth
Axis debit card no. Xx4054
Email : [protected]@gmail.com
Oneassist relationship number : 2800644

I was contacted by my bank for this one assist plan, i have clearly told no for this, still the amount of 1899 was debited from my account. I am not interested in this plan. Please cancel the plan and debit the amount back.

Vide - sr[protected]
Relationship number - 3009605
Contact - [protected]
Activation date :[protected]

The leaflet provided says it can refund the 100% amount in 0-30 days of activation. Wile the customer care denies that fact.

Hello there

I received sms from axis bank that
Rs-1899/- deducted from my account to one assist plan. Without my permission... I dont even know the one assist paln information. This kind o[censored]nsolicited charging to my account and use of my card by the company is really a criminal act and the co.
Relationship no_3048628
Please deactivate and refund my money
Mob.-[protected]
Date of incident :07/11/2017
Name :latha t
Axis bank card ending no: xx2338

I registered a claim for my macbook air liquid damage on 2nd september 2017 and today its 7th nov, still it's not cleared.

When i purchased the policy, they said claim will be approved within 5-7 days and now its more than 2 months and still, it's not approved. I am running a business which completely dependent on that, due to this i am facing heavy loss also mental pressure.

After claim registration, they asked me for the document, which i submitted and they arranged the pickup. Device was picked up on 6-7 sept and after that it went to service centre and then insurance company. They are tied up with some third party insurance company : the new india assurance co. Ltd.
After that there is no update, its pending for approval from the insurance company.

On 22nd sept on my request they escalated my claim request, the process which take 5-7 days after escalation its 2 month and still pending. I don't understand what they mean by escalation.

On 18th oct 2017, i got the call from oneassist and they said your claim is approved and its pending for calculation and will be cleared by next tuesday. I waited and then tried to contact, but the same reply from customer care team that its pending for approval.

Then next week again got the call from their representative that it will be cleared within 48 hours but no response from their end. And when i called customer care they said they don't get any information on that.

I don't know how much time will they take to approve my claim, i lost all my hopes of getting my claim.

Service request number 2308715
Cust id - 849876

I have already requested to discontinue my wallet service as i am not interested anymore and i also had a talk with one for your representative and i was informed from your side that my request for cancel has been procceded but still for the current year my services are activated and the amount is also debited from my account. Please do the needful and revert the amount as i am want to discontinue with the service.
Ashit detroja

As earlier discussion, i dont want this service any more. Then why renew charge has deducted from my creadit card. This is very disgusting and very hopeless behaviour. This is fraud case. I will escalate this thing in higher authority if i did not get back my deducted amout (1399) on my account with 4 working days. Please help me to my money back. It will very helpful if i got resolution

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto-renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: mandeep kumar
Date of incident : 04/11/2017
Hdfc credit card no. Xx2713
Email : [protected]@gmail.com
Oneassist relationship number : 608007

I received sms from oneassist that my member ship has been upgraded enhanced wa power single plan and money deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 19.05hrs. 25 oct 2017
Hdfc credit card no. Xx0498
Oneassist relationship number : 132860

This is mobile insurance company last year i purchase insurance for my ph but now i dont need insurance.. But they call me again n again. Har bar mana krta hu fr bhi. Bolte h ab nahi aayega par aaj fr aa gaya paresan kr rakha h mene bot se no to block kr diye par fr naye no se aa gaya fr kahte h system generated call h aap hi batao system generated call se koi aadmi bolta h ya mashin
Following r no with date n time
[protected]/10/2017 3 pm n 3.03 pm
[protected]/10/2018 7.22 pm
[protected]/10/2017 11.15 am n 12.02 pm
[protected]/10/2017 12.55 pm
[protected]/11/2017 12.48 pm
[protected]/11/2017 5.39pm

Hi
I wasn't called to ask for permission for renewal of my one assist plan and amount was deducted from my account. I do not wish to renew my plan as i do not use it and do not wish to do so in future. Kindly please replace my money and deactivate my account. I do not remember my oneassist membership.

My phone number through which it is registered is [protected].

Thanks
Ishita makhija

My name is sadanand hindurao kakade. I wanted to complaint about my 2000 rs got cut without my permission i want my money back i want refund please help me with this deactivate my card as soon as possible. Thank u.. I am waiting for help..
Further detail:
Relationship no:1377554
Plan: enhanced wa privilege single plan
Validity :15/10/2018
Mobile no:[protected]
Email id: [protected]@yahoo.com

I had received a call from one assist services, asking me to apply for their services. I was in a meeting, and hence i was unable to follow the instructions clearly. Also, the signal was not proper so there were some inconveniences. I had not confirmed my application, but the amount has been debited from my account, as they might have mistaken me to have confirmed my application. I do not wish to access the services, and i want the amount of 1899/- to be refunded to my account. Please take care of this issue and resolve it immediately, as it is extremely urgent.

Hello there

I received sms from axis bank that
Rs-1899/- deducted from my account to one assist plan. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging to my account and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident :6/11/2017
Name :latha t
Axis bank card ending no: xx7889

Cancellation of one assist membership and refund deducted amount rs.1899.

I am a axis bank holder. The bank has auto debited rs. 1899/- from my card number ending with xxxxx7889 without my concern on date 6/11/2017 this is totally unfair and how can you debit from my account without my knowledge and when i contacted your customer care i didn't get any proper response from your team. This is not fair please refund my money. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- latha t
Mobile. No: (Protected)
Card num ending with : 7889.
*
Cancel one assist plan * and
Refund my money — rs.1899/.

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission... I already request them to deactivate one assist but this is the second time, i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident : 06 november 2017
Relationship no : 1438158

I raised a complain for damaged screen after few days of purchase of insurance. They firstly denied it saying that you have to claim it post 15 days of purchasing the insurance. When i spoke to their customer care, they said you can reclaim it after 1 week, it will be taken care.
When i claimed again, they rejected saying its the same claim & you can't put it twice!
This is insane. As a customer i will follow the instructions conveyed.
I am still struggling but no one is taking it forward.

Really disappointed with one assist. This is nothing but cheating your customers.

Hi there,

I received sms from icici bank on 30/10/2017 that rs-1399/- deducted from my credit card to one assist membership fee. Icici customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: priyanka veidhey
Date of incident : 30/10/2017
Icici credit card no. Xx9001
Mobile no: [protected]
Email : veidhey. [protected]@gmail.com

Details
30/10/2017 one assist mfee
Ru : 1399.00 dr.
Ref id no : 74332747304730397687885

Why hdfc customer care team not answering any fraud related mail of one assist plan? I received call from hdfc bank and they just given information about one assist plan after than they automatically activated this plan and deducted amount from my hdfc credit card without my permission. I also informed to one assist team and hdfc credit card team for stopping of auto recover from my credit card but they not taking any action regarding this. Actually i don't need this plan actually and it is not suitable for my activities. Please deactivate this plan and refund my money asap

My hdfc credit card no:[protected]
One assist relationship no:810475

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer. Thanks!
Bhukya vijay kumar