OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from axis bank that
Rs-1899/- deducted from my account to one assist plan. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging to my account and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident :6/11/2017
Name :latha t
Axis bank...

Cancellation of one assist membership and refund deducted amount rs.1899.

I am a axis bank holder. The bank has auto debited rs. 1899/- from my card number ending with xxxxx7889 without my concern on date 6/11/2017 this is totally unfair and how can you debit from my account without my knowledge and when i contacted your customer care i didn't get any proper response from your team. This is not fair please refund my money....

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission... I already request them to deactivate one assist but this is the second time, i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asapbr...

I raised a complain for damaged screen after few days of purchase of insurance. They firstly denied it saying that you have to claim it post 15 days of purchasing the insurance. When i spoke to their customer care, they said you can reclaim it after 1 week, it will be taken care.
When i claimed again, they rejected saying its the same claim & you can't put it twice!
This is insane. As a customer i will follow the instructions...

Hi there,

I received sms from icici bank on 30/10/2017 that rs-1399/- deducted from my credit card to one assist membership fee. Icici customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.
br...

Why hdfc customer care team not answering any fraud related mail of one assist plan? I received call from hdfc bank and they just given information about one assist plan after than they automatically activated this plan and deducted amount from my hdfc credit card without my permission. I also informed to one assist team and hdfc credit card team for stopping of auto recover from my credit card but they not taking any action regarding this....

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1994 without my concern on date 26/10/2017 this is totally unfair and how can you debit from my account without my knowledge and when i contacted your customer care i didn't get any proper response from your team. I am not interested in this service and don't want this membership...

I have applied for a icici credit card last october 2016 and they have activated cpp for that card. At that i have mailed and complained for cancellation of that plan but one assist has not cancelled the plan rather given a discount of some likely rs 200 without my knowledge. That time i was thinking that the plan has been cancelled. This oct 2017 again that plan renewd and they deducted rs 1399. When i raised a complain, one assist customer...

Don't buy any insurance from oneassist.in website. It's a fraud company.
While purchasing they will give plenty of promises but later they will just close case as market value is less so it's beyond economic range. There main thing is, they will change the invoice value itself and send that data to all calculation or third party insurance company.
If we ask they will tell as will let you know shortly... If we call and ask then...

Hello there

I received sms from hdfc bank on 3/11/17 that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name:amit kuanr
Date of incident : 03/11/17br...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 4210 without my concern on date:27/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2986460
Name :- murugesan k
Mobile no. :- [[protected]]
Credit card number...

I wanted to claim my insurance for my mobile through one assist. After calling their customer care for multiple days and filling their online forms for help. I reached them today to file my claim. They said they were not able to find my number registered.
I gave them exact dates of the day i ordered it from amazon and willing to send the screenshot. But i was forwarded from one department to another which was in itself irritating....

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0487 without my concern on date:03/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3019353
Name :- shikhil wadhwa
Mobile no. :- [protected]
Credit card...

Why one assist customer care team not answering any fraud related mail?
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan.
I asked them to deactivate this and they said it will be deactivated. But again it was not deactivated. And rs 1399 was deducted...

One assist made me subscribe to their plan by giving false information about my credit card. I need cancellation of membership and refund my money. They have taken 1899 from my account.
I have contacted them regarding cancellation of account and they refused to do so. Only they have downgraded my account and refunded only rs.500.
I need a full refund which is remaining rs.1399.
My relationship number is 2865020.
Please...

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please...

I have brought a redmi 3sprime handset many years back with mi protect plan. But recently my handset got liquid damage. I raised the issue to one assist but they were completely ignorant towards my concern and replied me with an email informing my claim has been rejected due to "wilful neglegance". But when i bought the device i was assured that any accidental or liquid damage to the device will be assisted properly. But now when i look back...

Hi, below was the response from one assist to avoid insurance claim for my mi phone which was accidentally damage which supposed to be covered by insurance.
As per my knowledge mi protect must covers accidental damage cause accidentally.

"with reference to your service request number 2388619, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained...

Kindly arrange to terminate my membership as i am going abroad and will no longer be able to avail your services.
My relationship no is 595501, plan - privilage-individual,
Please arrange to do the needful as soon as possible as i will be leaving by the end of this month (November).

Please send me a confirmation and do not charge me for the services from now on.
Hoping for a swift reply.

Thanks...

Dear myself jyoti jindal having hdfc credit card ending no 6726 requet near about 1 times to not activate one assist services on my card. Few days back i recieved a call from ome assist to offer me discount on there service charges, but i refused for that also. Now still the service is activated on y card and whenever i call at toll free number they assure for emergency assitance but keep me hold for 20-20 minutes and there is no response....