OneAssist Consumer Solutions Complaints & Reviews

In sept month they have deducted from my account 1899/- without my permission and also when called back they told me they deduct it wrongly but it is helpful and when you lost the wallet or anything they will help. You but today when i lost my wallet with money they are not helping us this is #, i have complain that when they don't want to help why the hell they are fooling the people about the benefit so request i have my money refund...

My hdfc credit card got auto debited an amount of 1399 on 11/15/2017. The message says that its charged for one assist membership fee. I did not opt for any such membership and i don't know why and how they can do this. I called the customer support team and the representative refused to process a refund request.
Please process the refund request and refund the amount.

Name : animela rajesh.
Mob. No : [protected]...

I have claimed for my damaged handset and after numbers of communications over a mail and call for a around one month of period. After completions of all the satisfactory verification of my documents like invoice copy, id proof etc. My handset was picked up from my address and after checking of the phone one assist mailed me that this handset was purchased from outside india and claim was closed even they have already verified the invoice...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1015 without my concern on date:15/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- asap.

Oneassist relationship number : 1459172
Name :- mohammed noorullah
Mobile no. :- [protected]
Credit...

I have purchased redmi note 4 from mi.com with protection plan which is provided by oneassist. After diwali vacation, when cleaning the house during that my phone was fallen down and screen was cracked. So i raised claim for the same to oneassist with proper documents in mentioned criteria of claim as shown on mi.com. However the insurance company rejected my claim mentioning that "the subject claim is not admissible under exclusion 10 -...

My relation id is 3093293
Registered no. [protected]
From my account rs 1899 has been debited. You fraud company. I dont want your service so refund my amount. This is a bloody service how you guys debited without my permission refund it quickly otherwise i will report it. This is completely a fraud. I had call to your customer care no. And your operator doesnot even listen my word and talk badly he says he can discount at my...

My one plus 3 mobile is fallen down and right side of the display is not working properly and it has broken and it is very important to me beacuse there are so many documents which are important and i cannot open it. The screen is not properly please respond to it and resolve my problem as soon as it posible and i hope you will do best for my problem...

Hello

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission. I also call from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Hdfc credit card no. 489377xxxxxx2982br...

Sir u renewed my one assist services without asking me. I am deeply harassed already financially otherwise i will take sone kind of action against your comapny. Bank outs charge on that amount and u just putting an extra burden on me. And u deducted 1899 from my credit card which i don't accepts at all. Please reimburse my fees. My card number is [protected]....

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 5625 without my concern on date:20/10/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number :
Name :- ankush patra
Mobile no. :- [protected]
Credit card number ending...

Hi,

I was charged 564.05 towards my newly issues credit card in the 1st month itself inspite of not using the card.
After calling the customer care number, they informed me that these charges were towards the emi of one assist membership costing 1299.
I would like to inform you that i wasnt informed by the bank personnel offering me this credit card about any such services. Infact i was told that all annual charges...

@oneassist if you are reading this, this is one of my latest mails :-

I am tired of writing mails to you guys and dont know when your stupid seniors will call back regarding my device as they are always busy on calls, if you guys need to always ask your superiors to take calls then why do you have a call center might as well have trained staff to handle the queries and after how long are you informing me about the approval...

Hi i'm omkar. I had subscribed for your plan last year. My relationship no. Is 1431287. The plan which i'm subscribed to is an 'enhanced wa power single plan'. It was renewed on 6th november 2017 (8 days ago).
However i wish to cancel my subscription due to some personal reason. I kindly request you to process my cancellation request as soon as possible and provide me with refund of subscription fees.
Thank you...

I am yet to receive my voucher code to reactivate my policy.
Kindly arrange to send it in my mail address as early as possible.
Please note i have taken the policy to securing my wallet & bank cards in the year 2014 and since the same is being automatically renewed.
This year i have received a sms on 4th november in my registered mobile to reactivate the voucher using the code being sent in my registered mail. But unfortunately...

I am already a customer of one assist having plan of 1299. I got a call from hdfc bank that you have preapproved personal loan offer (Lying) without processing fee and instead wallet security plan (1899) would be activated. Initially i agreed, later on in first verification i denied, again i got call from hdfc saying i[censored] deny this u will not get loan upto one year from any bank (Rudely manner). Then i said ok in verification. On the next...

Hai this is prasad i am customer of one assist from two years from this year i don't want this plan due to some money problems in my account
Please deactivate the one assist plan because the plan is auto renewed from my icici account and i don't interest in this one assist plan.
Kindly request you to take this my note to you to solve the above issue at earliest...

Relationship no : 1503033
Membership id: [protected]

I received sms notifications from my bank as well as one assist that they have deducted an amount of rs 1899 for renewal of membership. Neither have received any prior intimation nor have i given them my consent to renew my membership.in fact my membership will be ending by november 30th but they have deducted this amount almost 1 months in advance without any notice....

I had purchased an insurance with one assist for my phone with membership no. [protected]. My claim was passed under ber case but actually the invoice value input in your system is incorrect and because of which the claim is passed under ber case. Ber case is when the cost of repairs estimate is more than 80% of the actual invoice value. Actual invoice value is 26998 and input is 24000. I have talked to them related to this. But when i talked...

I had called to one assist to cancel my membership. They said it can't be done and money of 1899 was debited from my account without my consent. Please make sure that i don't want these kind of membership in future and want full refund of my money. I had alredy mailed to my bank 2 days before my money got debited but there is no reply from them.

My relationship number is 1444257
Last 4 digit of credit card number - 1655br...

Please cancel my plan

Relation ship number: 1401424
Plan name: enhanced wa privilege single plan.
Mobile no: [protected]
Postal address: please cancel my plan

Relation ship number: 1401424
Plan name: enhanced wa privilege single plan.
Mobile no: [protected]

Please cancel my above plan, revert back my money which cut from my credit card (Xxxx xxxx xxxx 7364)
br...