OneAssist Consumer Solutions Complaints & Reviews

This is nearly about 2 weeks now, i am chasing for the deactivation and reimbursement of my deducted amount from my hdfc credit card.

Kindly confirm me the refund amount. I got a call from one assist team, only rs 300/- will be refunded of rs 1299/-. As rs 1000/- will be deducted. This is not accepted. I want the full amount to be refunded.

Do you want me to go to media press complaint about the fraud. I am been completed harassed by the one assist team and forcing me to buy this product. I am mentally disturbed by this.

Hdfc team - need your immediate attention please.

Regards,
Narayan devadiga.

Sir,
Without any permission of me one assist debit a rs 1399 from my credit card.
On 14.11.2017 i received a credit card from hdfc bank. After received it i activate my card and made a rs 9 transaction.
After 2 days when i check my credit card balance it show that a rs 1399 is debited again from my card.
I also received a message from one assist that a yearly membership was activated on my card. I haven't received...

During the security check-in, i submitted my phone and later on phone screen found damaged (Small crack) on screen without any dent. This has been explained to one - assist and they rejected the claim stating that reason is not explained how screen was broken.

This is intended claim rejection, for these type o[censored]nexpected incidents we take insurance.

I have followed many forums and found many customers are not satisfied with their services.

Hi,

I am amanullah khan

I received a call from one assist and explaining the plan about the product but
I had never confirmed about the service.. Still i got deduction of 2499.00 rs in my november statement on 15/11/2017 oneassist that ₹2499.00 has been debited from my hdfc credit card. How can anyone debit money from my card without my permission. I haven't heard of this company before. Please do return my money. This is illegal, mind it.
This is a criminal activity.. I want to reversed the deduction made by one assist and refund my each and every penny.. Or else i will raise this issue towards consumer forum..
Deactivate and refund my money asap.

One assist relationship no. 3093778
Hdfc credit card - 5535*5638
Date of incident - 15/11/2017

Insurance claim id 2507133

Dear sir,
I am facing difficulties in getting repair of my mobile hand set note for under insurance claim id 2507133 since last 15 days.
My insurance claim is closed on the ground where there is no fault at my part. I was told by one assist that my handset was repaired in april 2017 in mi authorized service center under warranty and that time its iemi number was changed and i did not inform to mi protection.
I truly replied to mi protection that i did not aware about iemi has been changed first of all because mobile handset went to mi authorized service center when i was facing mic issue, and it was repaired there under warranty, all the activities related to repair the mobile are recorded at mi.
I taken mi protection from mi official website along with mobile purchased, i did not given any information to mi protection that time also, so i was having understanding that i purchased insurance from mi protection and mi is having my detailed with them. So when mobile was repaired by mi this is also with mi automatically.

I told you all the things as above very honestly, hence i did not make any default any negligence hence my insurance claim should not be closed on the ground that iemi number was not updated with mi protection, which is not aware to me, i just repaired initially the mobile handset from mi under warranty when its mic was not working properly.

You are requested to re-open my insurance claim as considering genuine customer.

Insurance claim id 2507133
Mobile handset mi note 4
[protected] date 9-feb-17
Order id [protected]

Regards,
Mahendra kumar
[protected]

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 08/11/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I need the refund amount of rs 1299 which they have deducted from my credit card and its a offence for which they have charged my amount without my permission.

Relationship no-3054414

Hi,

I am gaurav chilatre

I received a sms from oneassist that ₹1399.00 has been debited from my hdfc credit card. How can anyone debit money from my card without my permission. I haven't heard of this company before. Please do return my money. This is illegal, mind it.
This is a criminal activity.
Deactivate and refund my money asap.

One assist relationship no. 3114092
Hdfc credit card - *1881
Date of incident - 19/11/2017

I am a axis bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:16/11/2017. I am not interested about this service and don't want this membership. So cancel the membership and refund this debited amount of rs.1899/- oneassist...
And i demand 1 lakh against this company for the serious harrassment and related issue..

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:19/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 628139
Name :- sathurvethi d

I am using hdfc credit card without any intimation you have deducted the amount of rd.1899.00 from my card ending 4641 on 10/11/17.
Kindly cancel my plan and requested you to refund the amount of 1899.00 this is unacceptable that you have been repeating the same
M. Ballamurugan
Card ending no:4641
Relationship no:1450334
Deduct date: rss. 1899.00 on 10/11/17

Hi,
I have taken my macbook laptop insurance from you. Below are the information

Name: neelamadhab mallaick
Membership id:[protected]

My name is incorrect, and i already have informed about all this one year back. Still it is not changed. The actual name is neelamadhab mallick. Now i am getting the message, that, i will not be able to avail the insurance, if my name is not correct.
I have never seen this kind of hell service in my life. I called multiple time to rectify this name but after one year, i am getting such messagees.

Correct name is : neelamadhab mallick
Mail id: neelamadhab. [protected]@gmail.com

Hello there

I received sms from hdfc bank credit card today deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money
Name: rajasekar p s
Date of incident : 18/11/2017
Hdfc credit card no.[protected]
Mobile no: [protected]
Email : rajasekar. [protected]@gmail.com
Oneassist relationship number : 1465133

The account was accidentally sign up and after even requesting it to be cancelled so many time the agent was still forcing me to keep the plan under the discounted offer. I told him i do not want the service and i want it to be cancelled he told he that he will send request for cancellation to the cancellation team which was since 14th of november. I want the account to be cancel right away and my money rs 1399 to be refunded. The relationship no is 3064524. Please do the needful.

I am vimal Kumar my credit card no is ***4967 in my account auto activate one assist sevice and 1299 RS debit from my account no.**3405.without informing me.so please. l am requesting you please deactivate one assist service from my account no ****3405. and credit tha same amount to my account no ****3405.my mobile number [protected]
Thanks
Vimal kumar

I have purchased mi protect plan on 699 but i talk mi protect customer support inform my plan is only 429 and mi received 699 i call mi customer support and mail many times but not resolved my problem account to mi term and condition before 10 days cancle mi protect full refund but not refund full money only 429 refund check my bill pay 699 amount so i request you please anybody not purchase mi protect plan my contact no-[protected], [protected] call or whatsapps

Hi,
I am narayan devadiga, without knowing to me hdfc credit card has activated one assist and asking me pay the amount and rs 1200/- (Approx.) has been deducted from my account. I don’t want to avail this services, but i am been force to buy this services. Since more the 1 week i am chasing with the customer care people for de activation of this services. I had spoken with rahul gaikwad (Customer care one assist), he was literally again and again convincing and forcing us to take this services.
I just want to immediately deactivate this service from my hdfc credit card no - 7298, and reimburse my deducted amount.
I hope this is clear with your team. And please stop harassing us.

Hi,
I am suryakala. Without knowing to me hdfc credit card has activated one assist and asking to pay the amount. We don't need this service and we called up the hdfc credit card. Now hdfc credit card people say that we have to deactivate this first. When we called customercare of one assit they are idoits. They alwasy try to convence us to keep this service and they don't want to deactivate. When we repeatedly ask them they are disconnecting the call.
I have made 2 call and i also have the recording of this calls. I want to move leagally on this. Can anyone help me.
Thankyou
Suryakala

I checked my hdfc bank to see that rs-1899/- deducted from my credit card to one assist plan, without my permission. No notification received, called center don't help say "can refund only 500 and lower plan cant cancel". Just want my money back and that's it don't want to take further action.

Please deactivate and do full refund of my money asap
Relationship no: 1444303
Hdfc credit card no:xxxx 8335

I have purchased Redmi Note 4 with 1000rs protection plan which is provided by oneassist. when I was listening music my phone was just fallen down from my hand by mistake and screen was cracked. So i raised claim to oneassist with proper documents in mentioned criteria of claim after 2 week of time wast the insurance company rejected my claim mentioning that "THE SUBJECT CLAIM IS NOT ADMISSIBLE UNDER EXCLUSION 10 - Loss or damage caused by wilful negligence, Improper handling (No proper care of handset has been taken by insured to safeguard the property)". What the hell then why I buy this protection plan what the s* is this...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6365 without my concern on date:13/11/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3178595
Name :- sahil
Mobile no. :- [protected]
Credit card number ending :- 6365
Email id - [protected]@gmail.com