OneAssist Consumer Solutions Complaints & Reviews

Dear oneassist

I am upendra mohanty, i'm using hdfc credit card since last one week, and card number ending with 1387. My account is activated with one assist mfee and charged amount rs 1299 without my knowledge on date: 01/08/2017.

I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Name : upendra mohanty
Customer id - 2475804
Mobile no - [protected]

I received sms from hdfc bank that rs-2999/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a call from one assist team. They convinced to take this plan, i don't even know about the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want you to cancel my subscription and refund my money as soon as possible.

Please deactivate one assist plan and refund my money asap
Date of incident : 05/08/2017
Hdfc credit card no. Xx7735
Relationship no 2493845

Worst experience ever, activated service without any confirmation and now they are not even ready to refund my money and deactivate my service why you guys are worried about my credit card if i lost or stolen it is gonna be my problem so please stay out of it and please help me out and refund my money and deactivate this service

Name: Mohmed Zuber Ismail Darsot
Mobile No: [protected]
D.O.B: 17/10/1992
HDFC BANK CARD

Hello there

I received sms from icici bank today that rs-1399/- deducted from my credit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: khaja maymona begum
Date of incident : 9/08/2017
Icici credit card no. Xx7001
Mobile no: [protected]
Customer relation number 2510534

Hello sir,
I recevied sms from axis bank that rs 1899/- deducted from my debit card to one assist plan without my permission. I got a mail to from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act.
Please deactivate and refund my money asap.
Date of incident - 03 aug 2017
One assist relation no - 2481535
Name - sanjay kumar

I received sms from a hdfcbank credit card that rs-1299/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. Last year also i requested you to cancel the plan but you didn't cancel it till now. Now again i received renewal msg about charging rs-1299 for one assist plan. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap.

Date of money deducted: 03/8/2017.

Name: haribabu v

Mobile no: [protected]

Credit card number ending: - 7301

Dear sir,

I had requested one assist to cancel my mac insurance policy on 29-july-2017 via email sent to [protected]@oneassist.in
The policy was taken on 16-july-2017 relationship 2232623 insurance [protected]-296
Since then i have made several calls to their call centre and have requested them to cancel my policy and credit my amount of rs 4000 back to my saving account, but all efforts are in vain. They are not cancelling my insurance policy.

Regards
Dr. Rati chandra
[protected]

On date 7/8/2017 my handset accidentally fall down while ridding a bike.. It is damaged at uper left corner, screen is partially broken. Earphones plugged in socket is damaged. Charging socket is damaged. Slight scratches are there over whole screen. There is slight pit formation below the fingerprint scanner. Scencer is not working. Problem in typing.

Oneassist consumer solutions — deactivation of one assist plan on aug 8, 2017
I received sms from kotak bank that rs-1399/- deducted from my kotak bank credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card.

Please deactivate and refund my money asap otherwise i will complain in police about this transaction details.

Date :08/08/2017
Oneassist relationship number : 2503490

I received sms from hdfc bank on 3-8-2017 that rs 1899/- deducetd from my credit card two one assist membership fee, hdfc customer range information. I don't even know the company and this kind unsolicited charging of my credit card and use of my card by the company (Without permission how can do that) is really criminal stand the co.
I want my money 1899/- back as soon as possible transfer to my account.

My name is-pankajkumar punamchandbhai. Patel
My mo-[protected]
My d. O. B-15/07/1974

Cancellation of one assist on my hdfc credit card and refund all of the charged amount
Without any consent from card holder, hdfc deducted money for plan activation
I did not get any call to activate this one assist membership.. But they are automatically debited my hdfc credit card account.

Adding to that, it has even charged me an interest with processing fee.
This is completely unethical, on what basis should we believe in hdfc if they are deducting money without consent?

I called hdfc and one assist team, even after 8 months, no response. They are very proactive to charge my credit card, but need time to refund. Hdfc customer care blames one assist and vice versa.

Please do the needful to refund the membership charge including all service charges and the interest charged on credit amount.

Don't activate this type of subscription in future without my knowledge.
If not i will cancel my account with hdfc bank and file a case.

Mobile no:[protected]

Thanks & regards,

Nikitha prakash shetty
Mobile: [protected]

There was fraudulent transactions that were carried out using my card details from unknown locations. All transactions were done for online shopping and the card was in my custody. This card was secured by one assist through wallet assist privilege individual by paying some fees and my membership nos. Issued was membership id: [protected]. I informed them all necessary actions that were required by my end were done in most urgent way, including filling police complain too. Card was immediately blocked. All relevant documents were asked by one assist team were provided to them, they acknowledged and assured me to process the claim. Fortunately the amount was too less. But these one assist thieves vanished and closed my case with out informing me and doing anything on my claim. They are cheaters, thieves, frauds, worst than the one who phished my card, they took money and got indulged in wrong practice so stay away from one assist they are bogus, looters buggers.

Dear one assist team my self srinubabu sirimseetii my polcy no sr[protected] last year u deduted 1299 from my account without my permission. That time i asked to cancel my plan immidiatly but u people said u have to wait one year we will cancel the plan ofter one year but u renwed my plan without my concern and debit 1399 from my accont without my permission. How dare u touch the my account. U people cheting to the customers. So i need money immidatly and also i want cancel the polacy also immidiatly.

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and the customer executives are forcing the customers and activating the plan it's a very bad manner.

Please deactivate and refund my money asap
Date :07/08/2017
Oneassist relationship number : 2499540

Sir i have not opted or requested for one assist. I am also to mention that i have not provided any of my card details to participate in the program. How can they deduct the amount of rs 1899/- from my account with out my concurrence. I want the amount to be re deposited. I have not opted for cpp. Msg received from one assist. Dear customer, renewal of policy privilege single - rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 06-aug-17. It will be completed in 1 wkg day. To my account.

I received sms from icici bank today that rs-1899/- deducted from my savings account to one assist plan. Without my permission. As last year also i requested you to cancel but said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my permission and information. This kind o[censored]nsolicited charging of my savings account and use of my account by the company is really disgusting. I want my money back.

Please deactivate and refund my money asap

Name-mithu das
Register mobile no.[protected]
Date of incident : 03:36 pm. 07 aug 2017
Bank a/c no. Xxxxxx501422
Relationship no.1254282
E-mail id - [protected]@gmail.com

My first responce from oneassist was on july 19 where my claim was on 22 march

1. Dear dileep,

Greetings from oneassist...!

We regret for the inconvenience caused to you and sorry for the delay in sending the replacement letter.

My first responce from oneassist was on july 19
We have forwarded your request to our team and you shall receive the replacement letter within 48 hours from us. You can than raise a new claim for your second damage.

We appreciate your patience in the interim.

Regards

Deepali

2nd responce on july 20

2. Team oneassist

Dear dileep,

Greetings from oneassist...!

We request you to visit the nearest samsung service center to get the imei number updated.

Hope your query is addressed.

Regards

Deepali

Team oneassist

My reply on aug 1

Dear deepali/oneassist team

I request you to not to give false information because u have wasted my time because i have visited 3 samsung service centre to update my imei number but as per samsung information to me was there is no option o[censored]pdating imei number and is a false statement kindly give clarity for this.
Updated by dileep brahmaiah, aug 01, 2017
Any update on this
Updated by dileep brahmaiah, aug 07, 2017
I request you to not to give false information because u have wasted my time because i have visited 3 samsung service centre to update my imei number but as per samsung team information to me was there is no option o[censored]pdating imei number and is a false statement kindly give clarity for this.
Waiting for your response from march 22, one assist is the one of the waste company they call continues for renewal of insurance but when we try to claim they never reply

Still now there is no reply or update

Can any one suggest how can we take this legaly i am ready to put a case on oneassist company

Sir i was in treatment at chennai on 10th july 2017 at
03 30 pm arround one phone call he said that i uttamkumar at kolkatta sbi main branch so ur debit card old replace purpose ask the details 16 digit debit card number said that man i am belive real that branch man only take the details suddenly my account to airtel money exange 19;900 rupees transanctoin acic303578 fraud immediatly f i r copy filed also airtel gravencel try no body pick the call for stop the payment please do the needful assist recover this amount
By n gajapathy reddy moble [protected]

Hello there

I received sms from icici bank that rs-1299/- deducted from my debit card to one assist plan. Without my permission. I also got an sms from one assist team saying that my plan got extended successfully. But for the first when it deducted, your customer care person has told that it's been activated for you and refund not possible and he also said that while they get back to me for renewal they can cancel my account. But now without my permission, the plan got renewed. I don't even know this and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

How can you do all these without even customer confirmation?

Please deactivate and refund my money within a day.
Date of incident: 4-aug -17
Icici debit card no. Xx7975
Oneassist relationship number:sr[protected]

Hello there

I received sms from hdfc bank on 4/8/2017 that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I want my money back as soon as possible.

Dileep kumar upadhyay
Contact no.- [protected]
Date of incidence[protected]