OneAssist Consumer Solutions Complaints & Reviews

My mi redmi note 3 phone suffered from accidental damage which was covered under the insurance. On reporting the matter, the company said that they didnt have a hub in my area and asked the phone to be couriered to delhi hub which i did. Few days later they have emailed that the insurance claim has been rejected and my mobile is being returned un-repaired. They have quoted "the subject claim is not admissible under exclusion 10 - loss or...

Hi,

I didn't receive any call or notification regarding activation of one assit membership. But there has been an auto debit on my hdfc credit card account with an amount of ₹1299, so please cancel my membership and refund my debited amount of ₹1299 as soon as possible. I called customer care and emailed them regarding this but they're not refunding my amount instead asking me to wait until there supervisor calls.

Also in future, do not activate such type of subscription without my knowledge.

Providing below are my credentials:
Relationship no: 2420418
Credit card ending: 5129
Mobile no: [protected]

Thanks,
Suyog tate

Membership id -[protected]
Valid till - 10/01/2018
Service request number - 1903067

I have registered a claim in the month of april 2017, after lots of fallow up also i executives are not responding to me. While i posted my complaints in this forum they called me & assured me that my complaint will be resolved soon. They arranged for pick up of my mobile, took 1 week & rejected my claim giving reason of mishandling.
I wrote a mail to them for explanation of mishandling & as expected no answer.
These peoples are made a mistake in imei number in documents during purchase of insurance. Pick up of my mobile is an eye wash to me.

Dear team

I have insurance service with payment of rs. 599 under membership id: [protected] and relationship no : 1365509 from one assist. 21 april 2017 sent a request for damage mobile that insured from your service under claim sr # 1930047. After submitting all document damaged device picked up on dt. 20/may 2017. But after all formalities and payment rs. 314.00 (6 june). June 13 i have received mail for that device is repaired and deliver soon. After 2-3 days i received my device but device is unrepaired condition. I have video recording of this moments. Your team re-lodge my complaint and commit that device picked within week and repair. But after one month no response from one assist. Due to your lazy service i bear a big loss and spent money for purchase new mobile for my daily need of business. Than who will pay my loss and harassment.
So do needful urgent.

Bharat kumar
[protected]

I have requested to cancel my subscription, but the company is not cancelling my membership. I requested them about this on phone, but still there is no response from their side.

I am request you to please take a look at this.

My membership id:[protected]

I have already attached the screenshot of two complaint against you but still there is no response from your or the instamojo company.

I want to cancel my membership and want my money refund back.

Either do it by yourself or i will do a fir against you.

Compny name — one assist consumer solution

Complaint detailed-i received sms from axis bank that rs 1899 are deducted to one time service from my ac without my permission. I do not know about compapny & this kind o[censored]nsolicited charging
Kindly deactivate my one time service & refund the charge rs 1899 earliest.

Date of incident-18/06/2017
One time relation no-2405055
Name - kshem kumari
Mob no-[protected]
Email [protected]@rediffmail.com

Hello,

I just received a message from oneassist and icici bank that my credit card was auto-debited by rs. 1299. This was done without permission, and i had faced the same situation last year as well.

I donot want the oneassist subscription (Relationship number 1140419). This subscription and debit of money is happening without my permission, and this is not acceptable.

Please refund the debited amount back to my account and terminate this oneassist relationship immediately.

I registered my phone no in one assist site for more details of their insurance policy. I got their call and was explained by them about their policy. After that i was not intersted anymore about buying their policy.

So everyday i was getting call by them and i was ignoring their call by not picking it up or by cancelling it. But today i picked their call from the no (+[protected] and a sales executive name (Sahil) was on that end. I told him that i am no more interested in buying their policy. And i got a reply from him " jab aapko lena ni h to site kyon kholte ho or register q karte ho"
Wat the # is this??? Is that guy have the right to ask their customer such questions??? Do i have to take pemission from him that whether i should use their company site or not???

I want to complain about this sales executive and want strict actions to be taken against him

One assist called me four days back and i wanted to activate the mobile assist plan for my iphone.

Since, i ll be out of india for 12 months, i asked the sales executive if claims can be made outside india. The sales executive said yes for my question. After paying money and activating the insurance, another executive says that claims can be made only in india. The sales executive also said that if i was not happy with the terms, i can withdraw the plan before one month to get a full refund.

Now, i felt that this plan wont favor me as i cant come back to india to file a claim if something goes wrong with my phone. So i made a cancellation request. I called up the toll free number and asked to cancel my subscription and refund my money. They say a cancellation team will call you in 48 hours, nobody called me yet. Again i called up toll free number to check on the status, this guy again say that i will have to wait for another 48 hours until the cancellation team gives call back. I also had a chat conversation through the app. Even there, they ask me to wait for more than 48 hours.

Hi,

Service request number: 2109026

I had requested for cancellation of one assist plan, because it was activated without my knowledge from kotak bank and i have been charged some amount,

Regarding cancellation and refunding my money back i'm calling your one assist customer care since june, finally request as been taken on june 28th, to refund of rs, 2700, to my bank account which i had already provided.

It is already more than 10 working days, and still now i haven't received any amount to my bank account?...

When ever i call to one assist customer care, you people will take a request to arrange a call back from cancellation team and 48hrs is tat you people provide, still now no action has been taken, and i haven't received any call back or either rs, 2700 not received still...

Everyday i used to call your on assist customer care, and explain from beginning and u people will escalate to arrange a call back and amount to be refunded within 48hrs, this is what the ready made answer i used to get from your service every time when i used to call u guys...

I started hating calling to your one assist customer care, bec nobody can help me, except arranging call back.

Still how many days i should wait???

My registered mobile number : [protected]

Regards,
Bharath

I had initiated a claim on 3rd july and even after repeated follow ups nobody is collecting my phone even though the claim has been approved. I wrote a complaint mail to [protected]@oneassist and i did not even recieve a reply i am calling the customer care toll free number 10 times a day, they put me on hold for a very long time and upon returning they just say that they are escalating the matter and pick up will be arranged within 48 hours. I wait for 48 hours and i get a call from the delivery guy who assures he will pick up everyday and then then he never shows.

Either you do not care about customer service or it is some sort of ploy to never service the claims and earn the insurance premium.

Hi,

I received an sms today in my number from icici bank as an amount of rs1799 has been deducted by oneassit. Same time i received an sms from oneassist also. I don't even think i have opted for their service. Please cancel this subscription and refund my amount.

I have sent a mail regarding this to your customer care but didnt get any reply from you which is unacceptable. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap

Date of incident :[protected]
Oneassist relationship number : 485617
Membership id: [protected]

Hi

This is arijit majumdar. One assist team had activate their insurance plan called wallet protection plan without any valid documents and their service is the worst one.

I want to discontinue their plan but they are not at all responding or helping me for that.
My registered mob nmb is - [protected]
Relationship nmb - 2372041

Please help me deactivate this plan.

Dear sir,
I had given my redmi 3s prime on 22nd of june as per my claim.. After some day they asked me to pay rs. 301 extra other wise my handset won't be able to reach me... I have paid the money n when i talked with the executives they said my mobile will be there on 12th of july to their delivery centre and within 48 hours i will get my mobile... After 48 hours of due date i called them twice a day and each of their executives make a different story.. I m really very frustrated as i can't do anything about my mobile... Now they are saying that my mobile hasn't reach to them from the service centre.. When i asked the address they deny to share the information... Plz give me any solution so that i can get my mobile back...

Hi,

I would like to lodge a complaint about oneassist.in

Last year august 10th, my account got debited with 1799 rupees without my knowledge which i never even noticed. Today i received a letter from oneassist stating that my plan will be auto renewed and money will be debited automatically from my account again. What are these guys thinking really.in the name of keeping my personal bank accounts details, card details, passport details secured they are just looting money. And i haven't given any of my details to them but somehow they got hold of my icici account and they are debiting money without my permission. Basically they have debited 1800 for doing nothing. I would like my money credited back to my account. And my subscription, whatever the hell it is needs to be cancelled

Sir,

I got a call from one assist regarding their plans, I told them I will review later but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my ICICI credit card ending with XXXX6000. Other wise i will cancel my credit card, i don't want to spend money on all these things.

My number is [protected]

Mail id is [protected]@gmail.com

Thanks & Regards
Akhil kumar

My phone is water damege 1st july and phone is regularly charge after damege.8th july evening my phone charge slow..10th july i company in one assist. One assist employee tall me fist complen to mobial care.. I 12th july i visiting the mi mobial care. Care employee tell me 16 th july your phone is water demege.. And i 17 july one assist my claim... And my claim is closed.. So plz sir my phone probel is 8th july...

I have taken one assist damage protection plan for my moto g4 plus phone. On 3 rd july i have raised a claim for screen damage they said with in 24 hours claim link will be enabled to upload supporting documents. Till now i am not getting any link whether i have called so many times to there customer support and sent so many mails on happytoassist. Oneassit.in mail id. Every time i am getting same answer that their it team working on this and you have to wait for next 2 days. Now its already 15 days and i am unable to take advantage of my service.

Dear sir
My mobile was damaged on service request number 1735246 on jan 2017 but when my mobile got replaced i did not receive any documents or replacement letter.
I had a second claim service request number 1834364 on mar 18 2017 it got rejected due to replacement letter was not submitted and on 23 mar 2017 i requested a replacement letter from oneassist but till today that is 18 july 2017 there is no update from oneassist team iam regularly calling for every 48 hrs but they are not responding

I am a HDFC bank credit card holder. Few days back I got a Renewal Intimation notice from one assist. My plan validity is[protected].I'm not interested about this service and don't want this membership any more. I don't want to continue in this plan.Deactivate my plan permanently...

One assist relationship number : 1124072
Valid up to:[protected]...