OneAssist Consumer Solutions Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 6660 without my concern on date:21/08/2017. I am not interested about this service and don't want this membership any more, i also told to hdfc customer care & one assist customer care department last year renewal period. Why didnot send any message or call for renewal. That if i am not interested how can you process without my concern.. So cancel the membership and refund the same asap.

With regards.
C. Kavitha
[protected]

Sir, i want to cancel my plan in one assist...in one assist they did not cancel my plan even though i call... They did not reponse my request... Simply they transfering call... When it will be cancel.. I want to solution for this. This is consumer complaints site... I think i get solution form this... Please solve my problem...
My relationship no is 639293.
My name is m. Srinivasan.

I received sms from hdfc bank that rs-1800/- deducted from my credit card to one assist membership fee. Then i came to know that it will be useful once i speak with the hdfc members. Oneassist members told that once you get the welcome kit you can start using one assist, so i waited for long time and still i didn't receive any membershipid and details
Please deactivate and refund my money asap
Name: arun karthick
Date of incident : september october/2016
Hdfc credit card no. Xx9895
Mobile no: [protected]
Customer...

As i informed that my location was non servicebie so i need to send the device manually and courior charges will be refunded, i have sent multiple time this email to logistics. [protected]@oneassist.in
But no valid response given yet for courier shipping charges, its
Really pathetic that no courier charges still refunded

[sr number:2212838] membership id - [protected]

Hi,

I have a hdfc credit card and got a phone call almost 1.5 years back for some policy from one assist company. Initially i agreed upon the terms and conditions of the policy but later with in 7 days i asked them to cancel it and refund the amount to my credit card. Actually once i said yes, instantly they blocked some amount from my card. Working on my request, they cancelled the policy but did not refund the amount till date to my card ending 2576

In each month credit card statement, the amount got increased due to outstanding payment. After 5-6 months, it crossed the limit and hdfc blocked my card.

I contacted one assist for several times, maximum time their phone got busy or else replied with a false answer. I was literally fed up & contacted hdfc. They said i need to pay the outstanding (4082 rs. Approximate), then only card can be stopped (Current situation is : they cannot unblock the card, they only can stop it and make it deactivate).

I am frustrated now and want to file a complain against this one assist.
How can they cheat customers like us? Its their fault and i am now suffering. They should have refunded the amount on its very 1st place.
This is ridiculous and disgusting.

Please file a complain against this fraud company.

My phone no is: +91 [protected]
Email id: [protected]@gmail.com

Regards,
Atish maity

Hai,
I'm lakshmi devi from chennai. I am using hdfc credit card and subscribed to one assist plan last year for which rs.1799/- was already deducted from my account as fee. But this year rs-1899/- deducted from my credit card to one assist plan as "one assist mfee" without my permission. Please deactivate and refund my money asap.
Oneassist relationship number : 1189197

I have been following up since 29th may 2017 with your help desk and no solution has been provided so far. They are not able to register the damage claim as the old claim is still open in their tool (For the last claim i have paid the service fee and go back the mobile but not sure why the claim is not closed?). I am really dissatisfied with the service you provide.
I have made so many calls since then.
I am not able to register the claim, your customer care executive says that previous claim is still open in the system so unable to register new claim. Every time when i speak to them, they promise to close it in 48 hrs and till date nothing has happened.

[protected] membership id

Hi deepali, on 14th august, you called me and said definitely you will check and call back in 24 hours.. You were supposed to call me on 16th as 15 was holiday. So for i have not received any call from you. This is really atrocious. I want a call back immediately.

Why complaint is marked as resolved where as it is not???

Dear sir,
Kindly provide me the claim for accidental damage happened for my mobile where i insured it with one assist. They happily rejected my claim on the basis of acts of willful negligence. My problem with the explanation given by them is that any accidental damage can be rejected as willful negligence. As per the terms and conditions informed to me by the company is either lacking clarity or the so called "acts of willful negligence" is not properly defined. Please help me in this regard to bring down the company to accept my claim and make the company to clearly defined the acts of willful negligence.
My service request number with oneassist is 2193759.
My contact number is [protected]

Icici bank — deactivate one assist plan of icici bank

Mahalakshmi
Date of incident : 7 august 2017

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money.
Please cancel this plan.
My details:
Sr[protected]
Acount no. Xx2542
Ifsc code: icic0002332

My mobile no is [protected]. I have submitted all documents with my mobile for damage screen change regarding which one assist assured me to resolve issue within 20 working days and confirmation of process will be take place within 12 working days. After repetative call only one ans i got from u have to wt. So why not i will file a complaint in consumer form to not deal professionally with customer under given time period..

Raghav. Kr choudhary

Sir..
One assist deducted 1399rs from my icici credit card. My relationship no 2552110. I got this message from one assist.
I have never filled any form, nor i contacted one assit. I dont signed any paper of one assist company.
From the behaviour of one assist, it is appearing that they are cheating and frauding with customers.
How can u access to any body account?

I contacted to customer care, they are also giving negative reply.

We are disturbed by the malpractices of one assist.
Refund my money.
Instead of gaining customer confidence... U r cheating the customers.
Still i hope that my complete amount will be refunded.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6830 without my concern on date:16/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2546643
Name :- sohom majumder
Mobile no. :- [protected]
Credit card number ending :- 6830

Last year oneassist have deducted rs.1700 from my icici saving acount without any permission. I have contacted them many times for refund of my money and cancellation of any wallet protective plan. But till now it was not credited back to my account.
Again i got a intimation letter today to renew for another year on 13th september 2017 which will be charged rs. 1899. I again contacted oneassist customer care for deactivation of this.
Please cancel the plan as soon as possible. My relationship no is 1294427.

Dear sir one assist withdrawal my money without my permission. 1299 plz refund my money. Otherwise i will have to close my hdfc accounts permanently. Because costomer care offer me this card but no details of hidden charges explain me at that time. So plz know your responsibility for me. I can't activate this card till now but balance deduction is very fast from the bank. Plz do not this charge. This my own money not begged.

Dear all,
Kindly provide me the claim for accidental damage happened for my mobile where am insured with one assist.
And don't give an explanation that i have done wilful negligence which was not yet all a case of wilful negligence..

And don't make me escalate it to the irda level or even consumer court..
Insurance is opted that for any accidental damages will be covered under it..

Where it turned to a scenario that while applying for insurance it has been told that i can claim for accidental damages for 2 times inside a year, whereas now u cannot cheat a customer saying it as an exclusion and it's a wilful negligence

Am not mad to wilfully damage the mobile,
Hence kindly arrange for a claim at any cost

Service request number:2161439
Registered mobile number: [protected]

Regards,
Billa bharath

Hi one assist team,

I requested you to cancel my membership id:[protected],
And my relationship no : 1290499.
Kindly cancel my plan for one assist.
I don't want any plan to auto renewal.

Please deactivate my one assist service because i'm not using this one assist. Last year also generate to my account. Please personally i'm not interesting this one assist. Deactivation of account i don't want your service & don't want to auto renewal my plan.

I received sms from Union bank that rs-1280/- deducted from my debit card to one assist plan 2550602 on 18/8/17. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 18/08/2017
Union bank debit card no. **9600
Plan no-2550602
M.no-[protected]

My complaint number is sr[protected]
Name :prasanth kumar
Dob:28/04/1992
Phone :[protected]
Email id:[protected]@gmail.com
Plz don't auto-renewal my wallet proction.. I am so poor can't able to maintain my account so plz don't debit cash from my acc... And send me once if its deactive... I don't be part of oneassit so deactive my wallet protection... Once if it's been deactivated let me know my soft copy or email

Kindly cancel my plan immediately as reference no. Sr[protected].

And refund my rs. 1899/- which you debited from my a/c without my confirmation by mail or telephonic discussion.
Why are debit the same when i decline your offer and proposal for my debit card.
Kindly request you resolve my problem as soon as possible.

Regards
Tauquir ahmad
[protected]

Dear one assist,

My membership id is [protected].

An amount of 1899/- has been deducted from my card for the auto renewal of the policy. But i am not interested in taking the policy. I called the customer care multiple times for cancellation of my plan they took my request and provided me an sr number: 2242086.

I spoke to the cancellation team as well and asked them to cancel my plan. Now they have downgraded my plan and refunded 399 as a discount. I have informed multiple times that i do not want the plan. I donot know why your are not cancelling my plan.

I have been calling the customer care number to check regarding this problem. They are saying they will arrange me a call back with in 48 hours everytime. But i did not get any call back from your team till now.

Please cancel my plan and refund the entire amount[protected]Already refunded)=1500 back.