OneAssist Consumer Solutions Complaints & Reviews

I has insured my mobile handset through one assist. Later, i had extended the insurance through oneassist. The extension took place on 8th june because the insurance was getting expired on 14th june. I had basically received a call from the renewal department of oneassist suggesting to consider the renewal option. I agreed and paid a sum of rs 934.15.

However, this occurred while my handset had been submitted to oneassist for an insurance claim expecting that the handset would be repaired and sent back soon. On 10th june, i received a message from oneassist that my handset was beyond economic repair. An insurance settlement amount had been sanctioned to me and the handset was retained by oneassist. This means that the renewal of insurance on handset is not required any more. Infact, i shouldn't have received a call from oneassist to access the renewal option if my handset was submitted for a claim.

Later, it was informed that if i purchased a new handset within the same range as my previous handset, the new handset would be insured with no cost. But my new handset is of a higher amount and was refused to be insured even when i was willing to pay some extra amount.

In view of the above matter, i had also called the customer care department several times but my call was put on hold and nobody responded has ever responded.

I would request a refund of the payment of rs 934.15 or use this money for insuring my new handset (With some top up amount from my own pocket).

Name: sumedha minocha
Cust : 1066705
Membership id: [protected]

Dear sir,
I have got new hdfc tines card during last month. I have informed about the one assist and the charges also. I have been told that the charges are rs.1899/- but those are to be paid in three equal installments. I agreed for the same. I have received the first bill which includes rs 1899/- (Full amt). This is not fair. Please adhre to the communication from your side. Please give me option for payment of thee emi of rs.633/- as commited from your side, else you can withdraw this service.
Following are the details.

Card ending no 4980
Contact no. [protected]
Card type hdfc times card.

Customer id : 1511925 sr # 2190163

I'm really unhappy with your services, initially you took 7 days to verify the docs, but your time frame says, it'll be verified in 48 hours. That was the first delay.

Later i sent the hard copies, it was delivered to you on 4th august 2017. But, you sent for ic approval on 10th august 2017. Second delay.

Later, its been 13 days, there is no update on decision. Where as, i was informed it'll just take 5-7 working days for approval. Third delay.

I have called in and emailed many days, you people just say, we've escalated your case, etc.

I'm still hoping a positive answer from you.

Dear oneassist

I received sms from hdfc bank ltd that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident :18/08/2017
Hdfc credit card no. Xx4089
Oneassist relationship number : 2554808

[protected]@gmail.com

I got a call from one assist regarding their plans, i told them i am busy and dont have time right now but they charged me 1299 towards subscription from my icici credit card. How can you they do a such thing without my permission. I just don't want the subscription and please cancel my subscription as soon as possible and refund my money.

Oneassist relationship number: 1226416
Icici credit card number: xxxx2006
Date of incident: 17-aug-2017

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I have initimated that i have i activated for the one year plan and also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Hdfc credit card no. Xxxxx0103

Hi,
I am a hdfc bank credit card holder. The bank has charged rs 1299/- from my credit card ending 8723 on date:21/08/2017 for the subscription of one assist without any intimation which is totally illegal. I don't want this service and membership. If i wanted first i should have informed which is not done and i never expected this from hdfc bank. So cancel the membership and refund the rs 1299/- to my credit card asap.

Oneassist relationship number: 2564598
Mobile no: [protected]
Name: deepak kumar

Fraud company worst company i have ever seen i am using a hdfc creidt card without our knlowdge they made a insurance on my name i asked them to cancel it but till now it is not cancelled i told them to cancel later on i got a call they told me they will give 500 discount but i told them to cancel it and i need a full refund today i got a call from them they told me that we wont refund you the full amount who come one company take our money and tell them that i wont give your money you big cheat i told you to cancel it but they are not doing it if i ask so they are not returning the full money my registered mobile number is [protected] i need the refund if not this cheat company will take money next year also cheaters return my money

Dear team, i took insurance of my mobile mi note 4, after two month it got damaged. I called to one assist customer care, they suggested me to upload some documents. I uploaded. I have emailed them that i have submitted all the docs, still one assist company is not processing my request. Everytime i call to customer care & they say your docs are under processing or sometimes they say, one document "gift mail," is pending from your side. I have emailed them attaching gift email, that gift email has been emailed also. 20 days has passed now. But there is no response on my email, and customer care always repeat the same line, like, we are sorry, your docs under processing, your docs are pending etc. It seems one assist company is fraud. But i will not leave the company without claim, i have filed a case in consumer court, my consumer court case no - 399190 my claim no at one assist - 2211200.

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 6660 without my concern on date:21/08/2017. I am not interested about this service and don't want this membership any more, i also told to hdfc customer care & one assist customer care department last year renewal period. Why didnot send any message or call for renewal. That if i am not interested how can you process without my concern.. So cancel the membership and refund the same asap.

With regards.
C. Kavitha
[protected]

Sir, i want to cancel my plan in one assist...in one assist they did not cancel my plan even though i call... They did not reponse my request... Simply they transfering call... When it will be cancel.. I want to solution for this. This is consumer complaints site... I think i get solution form this... Please solve my problem...
My relationship no is 639293.
My name is m. Srinivasan.

I received sms from hdfc bank that rs-1800/- deducted from my credit card to one assist membership fee. Then i came to know that it will be useful once i speak with the hdfc members. Oneassist members told that once you get the welcome kit you can start using one assist, so i waited for long time and still i didn't receive any membershipid and details
Please deactivate and refund my money asap
Name: arun karthick
Date of incident : september october/2016
Hdfc credit card no. Xx9895
Mobile no: [protected]
Customer...

As i informed that my location was non servicebie so i need to send the device manually and courior charges will be refunded, i have sent multiple time this email to logistics. [protected]@oneassist.in
But no valid response given yet for courier shipping charges, its
Really pathetic that no courier charges still refunded

[sr number:2212838] membership id - [protected]

Hi,

I have a hdfc credit card and got a phone call almost 1.5 years back for some policy from one assist company. Initially i agreed upon the terms and conditions of the policy but later with in 7 days i asked them to cancel it and refund the amount to my credit card. Actually once i said yes, instantly they blocked some amount from my card. Working on my request, they cancelled the policy but did not refund the amount till date to my card ending 2576

In each month credit card statement, the amount got increased due to outstanding payment. After 5-6 months, it crossed the limit and hdfc blocked my card.

I contacted one assist for several times, maximum time their phone got busy or else replied with a false answer. I was literally fed up & contacted hdfc. They said i need to pay the outstanding (4082 rs. Approximate), then only card can be stopped (Current situation is : they cannot unblock the card, they only can stop it and make it deactivate).

I am frustrated now and want to file a complain against this one assist.
How can they cheat customers like us? Its their fault and i am now suffering. They should have refunded the amount on its very 1st place.
This is ridiculous and disgusting.

Please file a complain against this fraud company.

My phone no is: +91 [protected]
Email id: [protected]@gmail.com

Regards,
Atish maity

Hai,
I'm lakshmi devi from chennai. I am using hdfc credit card and subscribed to one assist plan last year for which rs.1799/- was already deducted from my account as fee. But this year rs-1899/- deducted from my credit card to one assist plan as "one assist mfee" without my permission. Please deactivate and refund my money asap.
Oneassist relationship number : 1189197

I have been following up since 29th may 2017 with your help desk and no solution has been provided so far. They are not able to register the damage claim as the old claim is still open in their tool (For the last claim i have paid the service fee and go back the mobile but not sure why the claim is not closed?). I am really dissatisfied with the service you provide.
I have made so many calls since then.
I am not able to register the claim, your customer care executive says that previous claim is still open in the system so unable to register new claim. Every time when i speak to them, they promise to close it in 48 hrs and till date nothing has happened.

[protected] membership id

Hi deepali, on 14th august, you called me and said definitely you will check and call back in 24 hours.. You were supposed to call me on 16th as 15 was holiday. So for i have not received any call from you. This is really atrocious. I want a call back immediately.

Why complaint is marked as resolved where as it is not???

Dear sir,
Kindly provide me the claim for accidental damage happened for my mobile where i insured it with one assist. They happily rejected my claim on the basis of acts of willful negligence. My problem with the explanation given by them is that any accidental damage can be rejected as willful negligence. As per the terms and conditions informed to me by the company is either lacking clarity or the so called "acts of willful negligence" is not properly defined. Please help me in this regard to bring down the company to accept my claim and make the company to clearly defined the acts of willful negligence.
My service request number with oneassist is 2193759.
My contact number is [protected]

Icici bank — deactivate one assist plan of icici bank

Mahalakshmi
Date of incident : 7 august 2017

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money.
Please cancel this plan.
My details:
Sr[protected]
Acount no. Xx2542
Ifsc code: icic0002332

My mobile no is [protected]. I have submitted all documents with my mobile for damage screen change regarding which one assist assured me to resolve issue within 20 working days and confirmation of process will be take place within 12 working days. After repetative call only one ans i got from u have to wt. So why not i will file a complaint in consumer form to not deal professionally with customer under given time period..

Raghav. Kr choudhary

Sir..
One assist deducted 1399rs from my icici credit card. My relationship no 2552110. I got this message from one assist.
I have never filled any form, nor i contacted one assit. I dont signed any paper of one assist company.
From the behaviour of one assist, it is appearing that they are cheating and frauding with customers.
How can u access to any body account?

I contacted to customer care, they are also giving negative reply.

We are disturbed by the malpractices of one assist.
Refund my money.
Instead of gaining customer confidence... U r cheating the customers.
Still i hope that my complete amount will be refunded.