OneAssist Consumer Solutions Complaints & Reviews

Dear oneassist

I received sms from hdfc bank ltd that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident :18/08/2017br...

I got a call from one assist regarding their plans, i told them i am busy and dont have time right now but they charged me 1299 towards subscription from my icici credit card. How can you they do a such thing without my permission. I just don't want the subscription and please cancel my subscription as soon as possible and refund my money.

Oneassist relationship number: 1226416
Icici credit card number: xxxx2006
Date...

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I have initimated that i have i activated for the one year plan and also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate...

Hi,
I am a hdfc bank credit card holder. The bank has charged rs 1299/- from my credit card ending 8723 on date:21/08/2017 for the subscription of one assist without any intimation which is totally illegal. I don't want this service and membership. If i wanted first i should have informed which is not done and i never expected this from hdfc bank. So cancel the membership and refund the rs 1299/- to my credit card asap.
br...

Fraud company worst company i have ever seen i am using a hdfc creidt card without our knlowdge they made a insurance on my name i asked them to cancel it but till now it is not cancelled i told them to cancel later on i got a call they told me they will give 500 discount but i told them to cancel it and i need a full refund today i got a call from them they told me that we wont refund you the full amount who come one company take our money...

Dear team, i took insurance of my mobile mi note 4, after two month it got damaged. I called to one assist customer care, they suggested me to upload some documents. I uploaded. I have emailed them that i have submitted all the docs, still one assist company is not processing my request. Everytime i call to customer care & they say your docs are under processing or sometimes they say, one document "gift mail," is pending from your side. I...

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 6660 without my concern on date:21/08/2017. I am not interested about this service and don't want this membership any more, i also told to hdfc customer care & one assist customer care department last year renewal period. Why didnot send any message or call for renewal. That if i am not interested how can you process without my concern.....

Sir, i want to cancel my plan in one assist...in one assist they did not cancel my plan even though i call... They did not reponse my request... Simply they transfering call... When it will be cancel.. I want to solution for this. This is consumer complaints site... I think i get solution form this... Please solve my problem...
My relationship no is 639293.
My name is m. Srinivasan....

I received sms from hdfc bank that rs-1800/- deducted from my credit card to one assist membership fee. Then i came to know that it will be useful once i speak with the hdfc members. Oneassist members told that once you get the welcome kit you can start using one assist, so i waited for long time and still i didn't receive any membershipid and details
Please deactivate and refund my money asap
Name: arun karthick
Date...

As i informed that my location was non servicebie so i need to send the device manually and courior charges will be refunded, i have sent multiple time this email to logistics. [protected]@oneassist.in
But no valid response given yet for courier shipping charges, its
Really pathetic that no courier charges still refunded

[sr number:2212838] membership id - [protected]...

Hi,

I have a hdfc credit card and got a phone call almost 1.5 years back for some policy from one assist company. Initially i agreed upon the terms and conditions of the policy but later with in 7 days i asked them to cancel it and refund the amount to my credit card. Actually once i said yes, instantly they blocked some amount from my card. Working on my request, they cancelled the policy but did not refund the amount till...

Hai,
I'm lakshmi devi from chennai. I am using hdfc credit card and subscribed to one assist plan last year for which rs.1799/- was already deducted from my account as fee. But this year rs-1899/- deducted from my credit card to one assist plan as "one assist mfee" without my permission. Please deactivate and refund my money asap.
Oneassist relationship number : 1189197...

I have been following up since 29th may 2017 with your help desk and no solution has been provided so far. They are not able to register the damage claim as the old claim is still open in their tool (For the last claim i have paid the service fee and go back the mobile but not sure why the claim is not closed?). I am really dissatisfied with the service you provide.
I have made so many calls since then.
I am not able to register...

Dear sir,
Kindly provide me the claim for accidental damage happened for my mobile where i insured it with one assist. They happily rejected my claim on the basis of acts of willful negligence. My problem with the explanation given by them is that any accidental damage can be rejected as willful negligence. As per the terms and conditions informed to me by the company is either lacking clarity or the so called "acts of willful negligence"...

Icici bank — deactivate one assist plan of icici bank

Mahalakshmi
Date of incident : 7 august 2017

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money.
Please cancel...

My mobile no is [protected]. I have submitted all documents with my mobile for damage screen change regarding which one assist assured me to resolve issue within 20 working days and confirmation of process will be take place within 12 working days. After repetative call only one ans i got from u have to wt. So why not i will file a complaint in consumer form to not deal professionally with customer under given time period..

Raghav....

Sir..
One assist deducted 1399rs from my icici credit card. My relationship no 2552110. I got this message from one assist.
I have never filled any form, nor i contacted one assit. I dont signed any paper of one assist company.
From the behaviour of one assist, it is appearing that they are cheating and frauding with customers.
How can u access to any body account?

I contacted to customer care, they...

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6830 without my concern on date:16/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2546643
Name :- sohom majumder
Mobile...

Last year oneassist have deducted rs.1700 from my icici saving acount without any permission. I have contacted them many times for refund of my money and cancellation of any wallet protective plan. But till now it was not credited back to my account.
Again i got a intimation letter today to renew for another year on 13th september 2017 which will be charged rs. 1899. I again contacted oneassist customer care for deactivation of this....

Dear sir one assist withdrawal my money without my permission. 1299 plz refund my money. Otherwise i will have to close my hdfc accounts permanently. Because costomer care offer me this card but no details of hidden charges explain me at that time. So plz know your responsibility for me. I can't activate this card till now but balance deduction is very fast from the bank. Plz do not this charge. This my own money not begged....