OneAssist Consumer Solutions Complaints & Reviews

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6228 without my concern on date:23/02/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 1746699
Name :- sreejith sasidharan
Mobile no. :- [protected]
Credit card number ending :- 6228

Dear sir
I have a hdfc credid card. One assist has given me a plan for card insurance which cost around 1800 rupees in 2015. But after several request for cancelling the insurance they did not cancel it. I did not add any card in the policy and thus my money was like a donation to the one assist. However in this year i have seen my policy has been automatically renewed and rupees 1800 deducted from my account. Only they emailed me about the expiry date of the last year policy. Today one sms informed me that 1800 rupees deducted from my card account. I was surprised. I called to one assist customer service to refund my amount but they did not took my complaint. What type of fraud company? Please refund my money otherwise i forced to approach consumer court.. Or you please cancel my registration
Pratheesh p t
Padinhare veettil thanikkal
Post b p anghadi
Tirur
Malappuram dt. 676102
Kerala
Email. [protected]@gmail.com
Dob 07/12/1985

One assist has charged 1299 over my credit card. Even after calling customer care requesting for the cancellation of plan within 4 days of activation, one assist is not ready to cancel plan and pay me the refund. Instead i was offered 400 rs discount for continuation of the plan. But still i am not given the discount. Please cancel my plan and provide me 1299 rs in refund.
One assist relationship no : 2499429
Contact id: [protected]@gmail.com

Hi,

I am writing this with high disappointment. I received a call today that my insurance claim has been rejected under clause "willing full negligence".

Firstly, people buy insurance to save themselves from such incidents. No one would on purpose damage their phone. The phone had liquid spilled on it and your policy do cover liquid damage as well. What do you mean by "willing full negligence"?

Secondly, why did you accept my claim and collected my phone and sent it to xiaomi customer center when it was clearly told how the handset was damaged. This decision came after the price quotation was received from xiaomi for repair. It was definitely rejected because of high repair cost.

I had two insurances and was going to buy for two more from your company but not now. I don't trust your organization and this is the last deal i will have ever with you.

You guys didn't even provide a secondary handset as an alternate. It is a fraud organization.

Thank you for your services.

Regards,
Rahul punyani

Hi,

One assist has charged me rs.1299 on without my permission. I don't understand how my credit card can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist. Even i dont recived any credit card from hdfc bank.

Relation ship no:2518307
Please deactivate the account and refund my money.

Thanks
Vanamala subrahmanyam

Hi,

One assist has charged me rs.1899 on 22nd august 2017 without my permission. I don't understand how my credit card can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist. Even i dont recived any credit card from icici bank.

Relation ship no:2569819

Please deactivate the account and refund my money.

Thanks,
Pratap

Time and again the one assit is practising the fradulent methods to fool the public. I applied for cancellation from their services they claim that it has been calcelled but when i asked them about the proof like email or letter they stubornly deneiying that they don't have the facility to send mail or courier.

When they have the facility to me a reminder mail through courier and email that my plan is going to expire in 15 days time, they dont't have the facility to send me simple 3 line email that it has been cancelled.

With this we can think that how they are working not having any facility to information to the public expect for renewal.

I don't want to continue with oneassist wallet plan. Their policy is in auto renewal mode, ideally they should ask customer that policy is required for next year or not and update the same accordingly. I don't need this plan actually. Please deactivate this plan, no refund is required.
I'm hoping for a prompt response, please deactivate asap, any new money deduction for this plan will encourage me for other legal actions.

Registered mobile: [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

Dear sir/madam,

I have received hdfc bank credit card with already approved one assist card insurance. They have deducted august, 2016 1799 rs/- from my credit card. I found that this insurance was kept by my home branch. Its ok.
I called one assist to cancel the policy but they are not canceling it.
I speak to almost before 15 day's with their customer care executives but output is zero.
Not only this they have kept this policy on auto renewal mode.
No body inform me. On the next year they will automatically deduct premium from my credit card.

Plz somebody help me.

Regards,
Ayaz ahmad
[protected]

Sir,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 7112. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.[protected]@gmail.com

My self ajay kumar, my contact id is [protected], i had already claimed regarding my phone mi note 3, 4 months ago my phone was pickuped at kolkata one assist hub, and it returnd to me after 1 months, in dead condition, at that time i was unable to switched on my phone, immediately i contacted to one assist, so they arranged re pickup. Again after 1 months i received my phone 4 days ago, but when i switched on my phone the i see on display there is some unwanted colourful spot on left side of screen, agai i inform immediately to the one assist, but till today there is no any response from one assist side... So please remove rhis issue immediately. Thank you

I has insured my mobile handset through one assist. Later, i had extended the insurance through oneassist. The extension took place on 8th june because the insurance was getting expired on 14th june. I had basically received a call from the renewal department of oneassist suggesting to consider the renewal option. I agreed and paid a sum of rs 934.15.

However, this occurred while my handset had been submitted to oneassist for an insurance claim expecting that the handset would be repaired and sent back soon. On 10th june, i received a message from oneassist that my handset was beyond economic repair. An insurance settlement amount had been sanctioned to me and the handset was retained by oneassist. This means that the renewal of insurance on handset is not required any more. Infact, i shouldn't have received a call from oneassist to access the renewal option if my handset was submitted for a claim.

Later, it was informed that if i purchased a new handset within the same range as my previous handset, the new handset would be insured with no cost. But my new handset is of a higher amount and was refused to be insured even when i was willing to pay some extra amount.

In view of the above matter, i had also called the customer care department several times but my call was put on hold and nobody responded has ever responded.

I would request a refund of the payment of rs 934.15 or use this money for insuring my new handset (With some top up amount from my own pocket).

Name: sumedha minocha
Cust : 1066705
Membership id: [protected]

Dear sir,
I have got new hdfc tines card during last month. I have informed about the one assist and the charges also. I have been told that the charges are rs.1899/- but those are to be paid in three equal installments. I agreed for the same. I have received the first bill which includes rs 1899/- (Full amt). This is not fair. Please adhre to the communication from your side. Please give me option for payment of thee emi of rs.633/- as commited from your side, else you can withdraw this service.
Following are the details.

Card ending no 4980
Contact no. [protected]
Card type hdfc times card.

Customer id : 1511925 sr # 2190163

I'm really unhappy with your services, initially you took 7 days to verify the docs, but your time frame says, it'll be verified in 48 hours. That was the first delay.

Later i sent the hard copies, it was delivered to you on 4th august 2017. But, you sent for ic approval on 10th august 2017. Second delay.

Later, its been 13 days, there is no update on decision. Where as, i was informed it'll just take 5-7 working days for approval. Third delay.

I have called in and emailed many days, you people just say, we've escalated your case, etc.

I'm still hoping a positive answer from you.

Dear oneassist

I received sms from hdfc bank ltd that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident :18/08/2017
Hdfc credit card no. Xx4089
Oneassist relationship number : 2554808

[protected]@gmail.com

I got a call from one assist regarding their plans, i told them i am busy and dont have time right now but they charged me 1299 towards subscription from my icici credit card. How can you they do a such thing without my permission. I just don't want the subscription and please cancel my subscription as soon as possible and refund my money.

Oneassist relationship number: 1226416
Icici credit card number: xxxx2006
Date of incident: 17-aug-2017

Hello there

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I have initimated that i have i activated for the one year plan and also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Hdfc credit card no. Xxxxx0103

Hi,
I am a hdfc bank credit card holder. The bank has charged rs 1299/- from my credit card ending 8723 on date:21/08/2017 for the subscription of one assist without any intimation which is totally illegal. I don't want this service and membership. If i wanted first i should have informed which is not done and i never expected this from hdfc bank. So cancel the membership and refund the rs 1299/- to my credit card asap.

Oneassist relationship number: 2564598
Mobile no: [protected]
Name: deepak kumar

Fraud company worst company i have ever seen i am using a hdfc creidt card without our knlowdge they made a insurance on my name i asked them to cancel it but till now it is not cancelled i told them to cancel later on i got a call they told me they will give 500 discount but i told them to cancel it and i need a full refund today i got a call from them they told me that we wont refund you the full amount who come one company take our money and tell them that i wont give your money you big cheat i told you to cancel it but they are not doing it if i ask so they are not returning the full money my registered mobile number is [protected] i need the refund if not this cheat company will take money next year also cheaters return my money

Dear team, i took insurance of my mobile mi note 4, after two month it got damaged. I called to one assist customer care, they suggested me to upload some documents. I uploaded. I have emailed them that i have submitted all the docs, still one assist company is not processing my request. Everytime i call to customer care & they say your docs are under processing or sometimes they say, one document "gift mail," is pending from your side. I have emailed them attaching gift email, that gift email has been emailed also. 20 days has passed now. But there is no response on my email, and customer care always repeat the same line, like, we are sorry, your docs under processing, your docs are pending etc. It seems one assist company is fraud. But i will not leave the company without claim, i have filed a case in consumer court, my consumer court case no - 399190 my claim no at one assist - 2211200.