OneAssist Consumer Solutions Complaints & Reviews

I take insurance from one assist my mobile cost rs 10999. I apply for claim on 22/6/2017 for screen damaged having hair line creek on it and the authorize service center give me the repair cost of rs 13000 by adding some more problems but it only have the screen damaged and i submitted it in fully working condition now i am not satisfy with the estimate amount and i am asking (One assist) for re inspection form 15 day but they are not reply me on my mail and now they have send me the complain closed mail and taking survey. And i send the mail to change the name of my account but the have not changed yet.
And they not send or reply any mail. And they always told me that wait for 48 hours.

Dear sir,

Respected sir, /madam

Subject: cancel one assist & refund my money (Credit card)

I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1799 without my knowledge. I am already inform to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1799.

Don't activate this type of subscription in future.. With out my knowledge.

Card no :5397

Name :- reena makwana

My registered Email id is- [protected]@gmail.com
Today i got a call from sales team his email id is (nadeem.[protected]@oneassist.in)and sucessfully made my payment for a plan for my device Redmi note 3, how ever exicutive was confirmed me that plan is activated, but i have not recieve any confirmation, i immidietly called customer care they also inform me no plan is activated, seems you guys are bufling me, really pathetic service harrashing from oneassist, they are looted money

My registered email id is - [protected]@gmail.com
Today i got a call from sales team his email id is (Nadeem. [protected]@oneassist.in) and sucessfully made my payment for a plan for my device redmi note 3, how ever exicutive was confirmed me that plan is activated, but i have not recieve any confirmation, i immidietly called customer care they also inform me no plan is activated, seems you guys are bufling me, really pathetic service harrashing from oneassist, they are looted money

I have given my liquid damaged mi protected phone to oneassist one month back and the insurance company has declared it as ber case. It is clearly mentioned in their terms and conditions that ber case is considered when the phone repair estimate is more than 80% of phones market value (80% of 5999/- is 4799.20)[redmi 4a]. Also they are not giving any clarification regarding the same till now.

I want to cancel this plan since i purchased. But one assist company is so annoying that they are playing with customers to earn money.
Cancel my plan and refund my whole money as i applied for cancellation through one assist app and i also called one assist for cancellation but i didn't get any reply from there side.
So cancel my plan and refund my money otherwise i wl complaint against one assist in consumer court.
My membership id : [protected]
Relationship no.: 1719305
Name : jagdish dhake

Dear one assist team,

My "wallet assist privilege-individual plan" is expiring on 8th august 2017, i got a message that it will be renewed automatically.

I would like to cancel my wallet assist plan renewal, i spoke to your customer care team but not getting satisfactory reply. Please cancel my subscription and do not charge renewal fee from my credit card.

My details are as under:

Name: abinash kumar chaudhary
One assist relationship no.: 1193537
Mobile no.: [protected]

Regards,
Abinash

With reference to the above subject i want to cancel the one assist plan (Enhanced wa privilege single plan) for credit card with relationship no:1215872. I have mailed earlier to one assist ([protected]@oneassist.in). But still i have not got confirmation for cancellation from your end.
Kindly cancel the plan & do not deduct the above renewal fees which is payable in august 2017 from the credit card.

Hello,

I'm using icici debit card. Without any intimation you have deducted the amount of 1799 from my debit card
I got a call for the services of oneassist but i strictly said no. I dont even know when these services got activated and auto-renewed this year on 20-july 2017

Kindly cancel this plan right now and request you to refund the amount of rs:1799. This is unacceptable behaviour which is causing problems to customers.

Refund the amount asap!

Id : 1144715
Name : arpita damodar mathur

Sr. No. : 2123912
The above service number was related to my mobile insurance. The actual screen replacement cost at apple service centre would be rs. 12000. But you asked the service centre to give the estimation for 23000 so that this can be categorised as ber. With your approved amount i can't buy the same phone at the current market price. This is completely cheating and i called the service centre where you gave for the estimation and they confirmed that your representative intentionally asked to give estimation for 23000. I have the evidence with me and i have the estimation provided by service centre for me. Please return my mobile asap. I don't want to have any relationship with oneassist anymore.

Sir,
I have received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan without my permission.. I called many time on 28th july to deactivate but they told the manager (Concern person) will call me and resolve the problem. Deactivate my plan soon and refund my amount.

Date of incident : 28th july 2017
Account number: xxxxxxxxxx085
Oneassist relationship number : 2449265
Complaint comments read comments complaint category credit cards

I just received call from one assist plan after than they automatically activate this plan. I received sms from axis bank that rs 1799 has been deducted from my account to one assist plan without my permission even i not fill up the form. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. Please deactivated and refund my money. Date of incident. 27.07.2017. One assist relationship no. 1138622

Dear sir/madam,

I had taken total protection plan for mmy handset redme 4a which suffered a liquid damage. Till now i have not received my handset and oneassist has closed the service request without returning my handset.
I had lodged a liquid damage claim and submitted documents on 12th june and clearly mentioned, there is speaker issue where as all other parts are working fine.
On 28th june, the device was picked up and then the harassment started.
I got a mail that my phone is not getting switched on and hence nothing is working. It is a case of ber (Which i heard from oneassist for the first time in the whole process) and repair estimate is inr 6122 for inr 6000 mobile which had only speaker issue.
I was given two options, to claim refund of inr 3799/- after submitting documents or take the handset back without repair with 15 days.
When i asked for an explanation that it was working fine and how it's not getting switched on, i got a reply that these are the general issues in liquid damage. It means it's not specific to my mobile and still, i will have to pay for it.
When asked about what is this ber case and why it was not informed while explaining the policy, it was told that i should have checked the faqs and terms and conditions. But then why the custoner care executive didn't tell even once that i should check the terms and conditions before making the payment. Rather immediately they wanted me to make payment.
After several mails and phone calls, i didn't get proper reply. Every time i was told that i will receive a call within 48 hrs, but it never came. Being frustrated when i asked to send my mobile back without repair and refund amount and i had asked well within 15 days, i didn't get any reply, but i was getting continuous emails for submitting documents to claim the refund.
After that when i called to check why my handset is not returned, i came to know my mail was read after two days of completion of dead line and then was ignored since the deadline was over. Even if it's their mistake, i will suffer.
After 14 emails where i have got reply only 4 that too not with any satisfying answer, then around 40 phone calls, their executive told that i can't get my handset back as i didn't confirm within 15 days.
When i shouted and asked him to read the emails that i had written, he accepted that my mail was read on 17th july which is after 15 days. Even though it is their fault, but they canceled my request to return my handset.
After that, it was told to me to sent an email to [protected]@oneassist.in and i will get my handset back within 4 days, but still, there is no reply after so many days.
Finally, i got a mail 3 days before which states that my service request is completed and oneassist is happy to repair/replace my handset and i had to provide feedback. Now you tell me what feedback should i give..!!! Don't serve.

This kind of harassment and negligence has become intolerable and is getting into my nerves. I want my handset back irrespective of it is repaired or not. I feel utterly disgusted with such kind of careless attitude.
So i request you to do the needful action as soon as possible.

Thanks & regards
Bhabagrahi sahoo
Membership id: [protected]
Customer id: 2091758
Claim request no: 2068147

I had a very bad experience recently. Cust id 397103
I was told that, the amount will be transferred to my account in 5-7 working days which was over and i got an survey email for the claim, even when its not settled. Also, i got a call stating, the amount is transferred, but i informed the executive, the amount is still not in my account, he mentioned it will be transferred in an hour, before 2 days. Now, you guys state, docs are not reflecting in your system. Its already sent, dtdc courier tracking id b46688415, long back. Rectify this error team, otherwise, i am happy always :)

I have given mobile for repairing and pickup guy took handset along with sim tray. But i haven't received sim tray while delivery. I had made complaint on same day. Its been a week that i haven't received sim tray. Neither customer care nor the oneassist peoples are providing feedback or any update.

Oneassist relationship number : 2268602
Claim id: 2135243
Got back on 21/07/2017

Regards
Jatin gupta
[protected]

Hello,

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan without my permission.. I called many time after 21th july to deactivate but they told the manager (Concern person) will call me and resolve the problem. Deactivate my plan soon and refund my amount asap. Last year it happened the same.

Date of incident : 21 july 2017
Account number: xxxxxxxxxx816
Oneassist relationship number : 1147545

I got a call message from one assist regarding credit card security and then automatically enrolling me into the plan without my consent. I call there customer care and told them to cancel thw plan but they say that no such record is available with them. Yesterday i got a message that rs 1399 is blocked from my credit limit by one assist and they also send me a relationship id also.
Please deactivate the plan and restore my limit immediately.
My relationship no. 2443125

Hello
I have done a request on 26.5.2017 service request no. "device claim - service request #2018458" they return my phone by saying it has been repaired. On 6th july 2017. But after 2 days again my phone having network issue. So i again make a request to re-pick up on dt:- 9th july 2017 after that every alternative day i am following up them by call and mail but still there is no responce from the company. Every time i got the same answer that "it will be pickup by 1 working day, 2 working day" but it never happen till date. Plz help me out from this.

Resister mobile no. +91-[protected]
Mail id:- bej. [protected]@gmail.com

Hello there,

I was received a sms on 27.07.2017 at 1:09 pm from axis bank stating that rs.1799/- has been deducted from my debit card for one assist service. This was done without my knowledge and even i do not know the above company. Since i am not availing any service from the above company the amount of rs.1799/- has been deducted from my debit card. This kind of acts amount to initiate criminal action against the above company.

Kindly refund the amount of rs.1799/- to my account as early as possibly.

Name. Bhuvaneswari
Mobile no.[protected]
Email. Bhuvan. [protected]@yahoo.co.in

Mobile insurance company is one assist
My claim date was 25 june
24 july they mail me to delivered your mobile but mobile was not delivered to me
I have a receipt of one assist
I call customer care of one assist and they all time said to me you problem is resolved in 48 hours but it not solved my problem
In one assist registrar mobile no. Is [protected]
Service request number 2101991
May be i help of consumer cort and complain according to one assist