OneAssist Consumer Solutions Complaints & Reviews

Hello,

Without any intimation from hdfc bank today i received a courier with on assist plan and that rs-1899/- deducted from my credit card to one assist plan. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I haven't used this plan last year as well and want it to...

Phone number-[protected]
Sr no-2109226
Claim was approved in ber, i need my handset back, as i have security details and personal information is not earsed from my device, and it might violate please send my device back as soon as possible. I am waiting for a valid response waiting from long time, multiple time i sent mail to haapytoassist (Oneassist) no response given...

Hello there

I received sms from icici bank that rs-1299/- is deducted from my credit card account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: pratiti goradiabr...

In june 2016 i got a call from one assist (As being told) narrating the story of their product which was being declined by me. But after 15 days or so i got a reply in the form of membership of one assist without any of my agreement.

Again after one year they renewed my plan without my permission and deducted 1899 rs.

On contacting the bank and giving my request i was assured to get my money within few days...

I received sms from hdfc bank that is rs-1399/- deducted from my credit card to one assist plan on[protected] without my permission.. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. I just intimated to cancellation my plan and service request number 2160132 on 17th july, 2017. Then again they deducted rs1399/- this is really criminal act, i can't...

Dear sir, i have opted for mi protection plan from one assist and as per the plan if my gets damaged accidentally then one assist is responsible to repair my phone so, to repair or to change damaged screen of my phone i raised a request on 1st of july 2017 and my phone was picked up by 8th of april 2017 and i was been given a request no. Device claim – service request # 2120502. After 15 days i got my unrepaired phone. Stating that insurance...

I insured my product from one assist, moto g imei no. Is [protected]/881. My mobile was damaged on 12th june 2017, i called on 12/06/2017 for repairing the phone. I was surprised to know that, they did not closed my previous claim also. I called 6 times still they did not closed my previous claim. Previous claim was made on november 2016. Without close of previous claim, the dont take new claim. They are just cheating customers....

Hello my relationship number in 497705.
I opted for the one assist membership about a year ago. But i recently opted for cancellation of the service by calling customer care and my request for cancellation was registered.

But the membership is not still cancelled and i have been again charged for the membership fee..

This is a kind of fraud service they are running where the customer opted for cancellation...

Dear sir,

Sir.
This is kind your information that i am suffering a problem with oneassist from last 1 month that my mobile was damaged accidentally. (One vehicle pushed me at that time and my mobile fall down) and i have raised a claim in one assist portal and your team has picked up my mobile. After 5 days i got call from your team that i need to upload some documents then after i have uploaded the required documents....

Its very bad company, money minded people. Just want your money thats it and if we talk about service which is zero. I have given my brand new handset to them for repair. They used it for 45 days and revert it as it was without any damage repair.

I have mailed them but they have nt responding my mails, i called them so many times but still no answer. They are saying they will not accept chat intimation as any kind of intimation...

Hello there

I received sms from icici bank that rs-1799/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: sanjana rathore
Date...

Dear sir
Req. No. 2093600
On 21 june my mobile got damage i apply for claim than. I have insured my mobile with insurance name xx than my account has been transfer on my relative name (By default) yy because i have purchased one mobile for them and from that day i get mail discharge later claim form with the name of yy. I send the mail to the company to change my name but they still not change my name and now the not replying...

Hi,

I would request you to deactivate oneassist plan auto activated by your team on hdfc credit card and refund the money deducted.

Its not me as the first customer but i can see many such customers complaining about it.

Consumer forum, i would request you to take immediate action on such companies that indulge in fraudulent act without the consent of the customer.

Mobile: [protected]br...

Hi,

I have applied for the insurance of my mobile. U submitted my device on 4th of july they said it will be repaired andbback to me within 30 days. But afterwards i got an mail that my device is totally broken and it's under ber (Beyond economical repair) i contacted them they said me that i get the refund of that device i:e 8000. But then they said me that i get the estimated amount of 7600 only. I submitted my cancel cheque...

I got my mobile booked online by my son as i am often busy, and also purchased insurance policy of oneassist. 3 weeks back, mobile slipped off my hands and screen cracked. I told my son to get claim from oneassist. He was asked to upload related documents.in reply to that they informed that as my son is minor, he is not eligible for insurance and its claim, i personally called company and told that my son was only helping to buy, neither...

Hi this is ajay

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 2555 on 18/7/2017 and received a message dear card member, one assist membership fee has been debited on your card ending 2555, so i would like to deactivate and refund my money as i am in no need of it.
Relationship number i got from message...

Hi,

I received an sms on 12 july 2017 from axis bank as an amount of rs1899 has been deducted by one assist. Same time i received an sms from one assist also. I don't even think i have opted for their service.

This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act.

Anyways, on next day i speak to the customer care executive for cancel the...

Hi,

I received sms from hdfc bank that rs.1799 deducted to one assist without my intimation and got message that membership activation code has been re activated. I have not registered my cards with one assist. Last year also, rs 1799 is deducted. I don't want to register my cards and please deactivate and refund money.

Credit card no:*1709
Mail i'd: [protected]@gmail.com
Mob no:[protected]br...

Registerd number-sr no-2109226
A wrong charge amount 1799.00 has been deducted from my account 14.07.2017, bank
Already sent the statement to the oneassist!

Kindly check the status, and refund my mony, after the email i have not recived any revert from one assist. Take the matter in priority basis. Waiting for a valid response regarding this issue...

My mi redmi note 3 phone suffered from accidental damage which was covered under the insurance. On reporting the matter, the company said that they didnt have a hub in my area and asked the phone to be couriered to delhi hub which i did. Few days later they have emailed that the insurance claim has been rejected and my mobile is being returned un-repaired. They have quoted "the subject claim is not admissible under exclusion 10 - loss or...