OneAssist Consumer Solutions Complaints & Reviews

With reference to the above subject i want to cancel the one assist plan (Enhanced wa privilege single plan) for credit card with relationship no:1215872. I have mailed earlier to one assist ([protected]@oneassist.in). But still i have not got confirmation for cancellation from your end.
Kindly cancel the plan & do not deduct the above renewal fees which is payable in august 2017 from the credit card.

Hello,

I'm using icici debit card. Without any intimation you have deducted the amount of 1799 from my debit card
I got a call for the services of oneassist but i strictly said no. I dont even know when these services got activated and auto-renewed this year on 20-july 2017

Kindly cancel this plan right now and request you to refund the amount of rs:1799. This is unacceptable behaviour which is causing problems to customers.

Refund the amount asap!

Id : 1144715
Name : arpita damodar mathur

Sr. No. : 2123912
The above service number was related to my mobile insurance. The actual screen replacement cost at apple service centre would be rs. 12000. But you asked the service centre to give the estimation for 23000 so that this can be categorised as ber. With your approved amount i can't buy the same phone at the current market price. This is completely cheating and i called the service centre where you gave for the estimation and they confirmed that your representative intentionally asked to give estimation for 23000. I have the evidence with me and i have the estimation provided by service centre for me. Please return my mobile asap. I don't want to have any relationship with oneassist anymore.

Sir,
I have received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan without my permission.. I called many time on 28th july to deactivate but they told the manager (Concern person) will call me and resolve the problem. Deactivate my plan soon and refund my amount.

Date of incident : 28th july 2017
Account number: xxxxxxxxxx085
Oneassist relationship number : 2449265
Complaint comments read comments complaint category credit cards

I just received call from one assist plan after than they automatically activate this plan. I received sms from axis bank that rs 1799 has been deducted from my account to one assist plan without my permission even i not fill up the form. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. Please deactivated and refund my money. Date of incident. 27.07.2017. One assist relationship no. 1138622

Dear sir/madam,

I had taken total protection plan for mmy handset redme 4a which suffered a liquid damage. Till now i have not received my handset and oneassist has closed the service request without returning my handset.
I had lodged a liquid damage claim and submitted documents on 12th june and clearly mentioned, there is speaker issue where as all other parts are working fine.
On 28th june, the device was picked up and then the harassment started.
I got a mail that my phone is not getting switched on and hence nothing is working. It is a case of ber (Which i heard from oneassist for the first time in the whole process) and repair estimate is inr 6122 for inr 6000 mobile which had only speaker issue.
I was given two options, to claim refund of inr 3799/- after submitting documents or take the handset back without repair with 15 days.
When i asked for an explanation that it was working fine and how it's not getting switched on, i got a reply that these are the general issues in liquid damage. It means it's not specific to my mobile and still, i will have to pay for it.
When asked about what is this ber case and why it was not informed while explaining the policy, it was told that i should have checked the faqs and terms and conditions. But then why the custoner care executive didn't tell even once that i should check the terms and conditions before making the payment. Rather immediately they wanted me to make payment.
After several mails and phone calls, i didn't get proper reply. Every time i was told that i will receive a call within 48 hrs, but it never came. Being frustrated when i asked to send my mobile back without repair and refund amount and i had asked well within 15 days, i didn't get any reply, but i was getting continuous emails for submitting documents to claim the refund.
After that when i called to check why my handset is not returned, i came to know my mail was read after two days of completion of dead line and then was ignored since the deadline was over. Even if it's their mistake, i will suffer.
After 14 emails where i have got reply only 4 that too not with any satisfying answer, then around 40 phone calls, their executive told that i can't get my handset back as i didn't confirm within 15 days.
When i shouted and asked him to read the emails that i had written, he accepted that my mail was read on 17th july which is after 15 days. Even though it is their fault, but they canceled my request to return my handset.
After that, it was told to me to sent an email to [protected]@oneassist.in and i will get my handset back within 4 days, but still, there is no reply after so many days.
Finally, i got a mail 3 days before which states that my service request is completed and oneassist is happy to repair/replace my handset and i had to provide feedback. Now you tell me what feedback should i give..!!! Don't serve.

This kind of harassment and negligence has become intolerable and is getting into my nerves. I want my handset back irrespective of it is repaired or not. I feel utterly disgusted with such kind of careless attitude.
So i request you to do the needful action as soon as possible.

Thanks & regards
Bhabagrahi sahoo
Membership id: [protected]
Customer id: 2091758
Claim request no: 2068147

I had a very bad experience recently. Cust id 397103
I was told that, the amount will be transferred to my account in 5-7 working days which was over and i got an survey email for the claim, even when its not settled. Also, i got a call stating, the amount is transferred, but i informed the executive, the amount is still not in my account, he mentioned it will be transferred in an hour, before 2 days. Now, you guys state, docs are not reflecting in your system. Its already sent, dtdc courier tracking id b46688415, long back. Rectify this error team, otherwise, i am happy always :)

I have given mobile for repairing and pickup guy took handset along with sim tray. But i haven't received sim tray while delivery. I had made complaint on same day. Its been a week that i haven't received sim tray. Neither customer care nor the oneassist peoples are providing feedback or any update.

Oneassist relationship number : 2268602
Claim id: 2135243
Got back on 21/07/2017

Regards
Jatin gupta
[protected]

Hello,

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan without my permission.. I called many time after 21th july to deactivate but they told the manager (Concern person) will call me and resolve the problem. Deactivate my plan soon and refund my amount asap. Last year it happened the same.

Date of incident : 21 july 2017
Account number: xxxxxxxxxx816
Oneassist relationship number : 1147545

I got a call message from one assist regarding credit card security and then automatically enrolling me into the plan without my consent. I call there customer care and told them to cancel thw plan but they say that no such record is available with them. Yesterday i got a message that rs 1399 is blocked from my credit limit by one assist and they also send me a relationship id also.
Please deactivate the plan and restore my limit immediately.
My relationship no. 2443125

Hello
I have done a request on 26.5.2017 service request no. "device claim - service request #2018458" they return my phone by saying it has been repaired. On 6th july 2017. But after 2 days again my phone having network issue. So i again make a request to re-pick up on dt:- 9th july 2017 after that every alternative day i am following up them by call and mail but still there is no responce from the company. Every time i got the same answer that "it will be pickup by 1 working day, 2 working day" but it never happen till date. Plz help me out from this.

Resister mobile no. +91-[protected]
Mail id:- bej. [protected]@gmail.com

Hello there,

I was received a sms on 27.07.2017 at 1:09 pm from axis bank stating that rs.1799/- has been deducted from my debit card for one assist service. This was done without my knowledge and even i do not know the above company. Since i am not availing any service from the above company the amount of rs.1799/- has been deducted from my debit card. This kind of acts amount to initiate criminal action against the above company.

Kindly refund the amount of rs.1799/- to my account as early as possibly.

Name. Bhuvaneswari
Mobile no.[protected]
Email. Bhuvan. [protected]@yahoo.co.in

Mobile insurance company is one assist
My claim date was 25 june
24 july they mail me to delivered your mobile but mobile was not delivered to me
I have a receipt of one assist
I call customer care of one assist and they all time said to me you problem is resolved in 48 hours but it not solved my problem
In one assist registrar mobile no. Is [protected]
Service request number 2101991
May be i help of consumer cort and complain according to one assist

Hi,

I received sms from icici bank that rs-1299/- is deducted from my credit card account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: ananda sai charan patchipulusu
Date of incident : 20/07/2017
Mob num: [protected]
Date of birth: 19/06/1990
Email : [protected]@gmail.com

Hello,

Without any intimation from hdfc bank today i received a courier with on assist plan and that rs-1899/- deducted from my credit card to one assist plan. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I haven't used this plan last year as well and want it to be cancelled this year and refund back my money.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: p sravani
Date of incident : 26/7/2017
Mobile no: [protected]
Email : [protected]@gmail.com
Oneassist relationship number : 1215461

Phone number-[protected]
Sr no-2109226
Claim was approved in ber, i need my handset back, as i have security details and personal information is not earsed from my device, and it might violate please send my device back as soon as possible. I am waiting for a valid response waiting from long time, multiple time i sent mail to haapytoassist (Oneassist) no response given

Hello there

I received sms from icici bank that rs-1299/- is deducted from my credit card account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: pratiti goradia
Date of incident : 26/07/2017
Relationship number :2437321
Mob num: [protected]
Email : [protected]@gmail.com

In june 2016 i got a call from one assist (As being told) narrating the story of their product which was being declined by me. But after 15 days or so i got a reply in the form of membership of one assist without any of my agreement.

Again after one year they renewed my plan without my permission and deducted 1899 rs.

On contacting the bank and giving my request i was assured to get my money within few days after an inquiry being conducted

My relationship number provided by one assist is[protected] and plan is (Enhanced wa privilege single plan)

I want my cancellation. Many request have been lodged to them at their number[protected] regarding refund but no proper reply is being provided.

Note: there are so many complaints against this company fetching money from the accounts of the persons without their permission. How is it possible, still not understood? If their is any involvement of banks seen here?

I received sms from hdfc bank that is rs-1399/- deducted from my credit card to one assist plan on[protected] without my permission.. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. I just intimated to cancellation my plan and service request number 2160132 on 17th july, 2017. Then again they deducted rs1399/- this is really criminal act, i can't bear these type of things from one assist. Here i'm uploading a image for debited amount.

Please deactivate and refund my money..
Date of incident : 25 jul 2017
Hdfc credit card no:6393
Oneassist relationship number : 1124072

Dear sir, i have opted for mi protection plan from one assist and as per the plan if my gets damaged accidentally then one assist is responsible to repair my phone so, to repair or to change damaged screen of my phone i raised a request on 1st of july 2017 and my phone was picked up by 8th of april 2017 and i was been given a request no. Device claim – service request # 2120502. After 15 days i got my unrepaired phone. Stating that insurance company has rejected your claim. Till then i kept patience and tried to stay calm but when i check my ph. There was, phone is not switching on and totally removed body and again i informed them that this has been done.

If anyone want to help me then please tell me the way so that i can request some one to take strict action against this company and their employees.

Please help me to take strict action against this fraud company.

Thank you