OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from icici bank that rs-1299/- deducted from my debit card to one assist plan. Without my permission. I also got an sms from one assist team saying that my plan got extended successfully. But for the first when it deducted, your customer care person has told that it's been activated for you and refund not possible and he also said that while they get back to me for renewal they can cancel my account. But now without my permission, the plan got renewed. I don't even know this and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

How can you do all these without even customer confirmation?

Please deactivate and refund my money within a day.
Date of incident: 4-aug -17
Icici debit card no. Xx7975
Oneassist relationship number:sr[protected]

Hello there

I received sms from hdfc bank on 4/8/2017 that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I want my money back as soon as possible.

Dileep kumar upadhyay
Contact no.- [protected]
Date of incidence[protected]

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: bogem nagendra
One assist relationship no:??
Hdfc credit card no. Xx6976
Mobile no: [protected]
Email : bogem. [protected]@gmail.com
Transaction date:03/08/2017

Hi all,

Do not ever go for one assist!!! Learned a big lesson after using 1 year plan. They are cheating people by providing false commitments and purposefully forcing people to renew policy. If somebody would like to cancel his/her policy then, they are creating worst scenario for cancellations. Also they are purposefully making delay in their process.

In my case, i had given cancellation request on 27th july but till today it has not yet processed. And i am getting number of calls on daily basis but they are not processing my request.

Kamal kumar
Ph.[protected]

Hi,
I'm using hdfc credit card. Without any intimation last year 2016 deducted the amount of 1799 from my credit card.

As last year also i requested you to cancel but you said that the plan will be cancelled in one year but today my mobile recieved the message from one assist protection plan. I want confirm cancelled or not.

Kindly cancel this plan and request you

Hdfc credit card card ending no: *7077
Register mobile no: [protected] or [protected]
Date of birth: 17/03/1982
Email : [protected]@yahoo.co.in

Regards
A. Mohandoss

Hello there

I received sms from icici bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: nallusamy
Date of incident : 04/08/2017
Hdfc credit card no. Xx5001
Mobile no: [protected]
Email:[protected]@gmail.com

Details
04/08/2017 one assist mfee 1299.00 dr

Team,

I got a notification today that amount 1399 from credit card towards oneassist. I didn't even activate this service, then how come they deducted the amount.

I would like to have a refund for the same and deactivate the service.

Name: thankaraj rajendran
Amount deducted: 1399
Date:[protected]
Icici credit card no.: xx1007
Mobile number: [protected]

I have submitted my phone for insurance cover to one assist with my one assist membership id: [protected] and the claim id service request # 2142787 they collected my phone on 18th july. Delivery guy took my phone along with the sim tray. I have ask him that they need the sim tray and they told me yes. I have given the description as below.
"i was at my home and at kept the phone on table next to my bed at night and when on 9th july i woke up in the morning the phone was on my bed may be it fell off from the table and my cousin kept on my bed. I don't know the time i checked my phone the bottom 3 navigation buttons was not working. When i took it to service center on 9th they told me its a physical damage. The display touch is working fine and there is no break and damage on the screen only on left there is a little yellow spot"
After 10 days the on 29 they told me that you claim is rejected giving the below information

"dear swaroop
With reference to your service request number 2142787, basis the documents submitted by you, the insurance company has denied the claim.
The insurance company is constrained to deny the liability basis the following reason:
"the subject claim is not admissible under exclusion 1 - loss or damage to the gadget due to mysterious circumstances
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
We will soon deliver your unrepaired handset to you.
For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected]
Warm regards,
Team oneassist"
Firstly they rejected my claim later on when they delivered my phone on 3d august 2017 the sim tray was missing. When i call the service center on 3rd aug the agent told me i will get it in 48 hrs and later they told me it will take 7 days. The ref number for the complain sr 2215340. Their behavior on their fault was very casual and not promising.

Hi
Relationship number 1343231
I purchase insurance for my 2 mobile phones from one assist, my biggest mistake.
My iphone 6 mistakenly damaged and the same request for repair was logged by service request number for the email query is: 2140548 on 9th jul'17.
The handset was picked from my home after 2 days.
Compliant no. 1 till now no backup handset is provided to me.
Compliant no.2 every time when i call on customer care they tell me call back after 48 hours (Request no. 2140279 and 2196628 already registered)
Complaint no.3 they are not giving me any update on the whereabouts of my handset and are not providing the service centre address
Complaint no.3 i think they will not be returning it - these guys are fraud

Pls help

Pooja malla
P. [protected]@gmail.com

Hi team,

Please cancel my membership in one assist. I don't want this scheme. Also refund my amount, which has been deducted from my hdfc savings account. I have contacted you but didn't get qny reply or feedback regarding the same. For further contact please note my email id and mobile no.
Emali - [protected]@gmail.com
Mobile - [protected]

Regards,
Simple gupta

One assist is a fraund company they never answers any details you are asking they just tell "shama chahte hai apko jaldse jald revert mil jaega" but that revert could be after years. My phone was picked up 15 dayss back they delivered the phone to service center before 7 days and they are not able to answer when would i get my phone. Every time i call they answers please wait for24/48 hours and after that the same answer is got means it is a non ending process to get even a single answers from that so you think when could you get a phone repaired..? Is it after decades...!

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: md manjur alam
Date of incident : 01/08/2017
Hdfc credit card no. Xx7756
Mobile no: [protected]
Email : [protected]@gmail.com

Details
02/08/2017 one assist mfee 1299.00 dr

I puchase a protection plain form one assist on 23/07/2017 my phone damaged so i claim my damage protection but until the company take no such action about my claim...i think that one assist is a fraud company because the company no take any action about my phone...so i request to Dear oneassist team i am Abhishek Keshri and my Relationship no is 2218020 and membership ID is [protected] on 22/07/2017 my mobile is damaged then i request for claim of my device ok i will upload all nescery documents and a gift mail along with govt. id proof to Swapnil War on his email Swapnil.[protected]@oneassist.in atleast 4-5 times correctly and also i receive a text messege from oneassist but now i cleared all pendency on 31st July2017 then now when i asked swapnil War about my claim process they mailed me and say Kindly reply with the gift mail stating that you have gifted the mobile phone having so and so imei no. To Nirmal Prasad Keshri along with your govt. I'd proof. please tell that how much i send a mail to Swapnil war..????????? if your company do not want to claim about my phone's damage then please tell me as soon as possible okay, , , , , other wise i repair my phone by my self in service center and i also warned your company that never try to cheats innocent peoples okay and...if your company wants to give me my damage claim then contact me on my contact no [protected] [protected].

Sir/ ma'am,

I got a mail regarding my device claim where it is mentioned that due to improper handling or no proper care of handset has been taken. The device was insured for accidental damage. If the device accidentally falls from hand isn't that an accidental damage? Then why should i insure my mobile? Is there any specific criteria of accidental damage? I don't think this is proper customer service. Accidental damage means accident can happen in any way. I want my mobile to be repaired as i paid for the service.

Dear sir/ madam,

I hereby mrs. Sarabjeet kaur do not want to renew my oneassist plan and request to discontinue all my oneassist plan.

I had put my request on toll free number to oneassist customer care about the said matter. Oneassist agents are arrogance and didn't stopped my oneassist services.

Please stop my all oneassist services and do not charge me for any further services. Like i said i'm not going to pay for a renew. For any further inconveniences caused by oneassist will be subject to legal action against you. This formal letter will be used against you as an evidence.

Details:
Relationship no: 511636
Plan: enchanced wa power single plan
Valid upto: 03-aug-2017

Warm regards,
Sarabjeet kaur

Hello there

I received sms from hdfcbank that rs-1799/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. Lastyear also i requested you to cancel the plan but you didn't cancel it till now.. Now again i received renewal msg about charging rupees1799 for one assist plan. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 26/7/2017
Kotak credit card no. Xx0468
Oneassist relationship number : 1159227
Mobile number:[protected]
Email id:p. [protected]@gmail.com

Econ express shipping order I'd[protected]
Sim tray missing in my phone after received.
I need it very urgent. This kind of service I did not see in any customer service of all I went through earlier. As a responsible company you have to take care of the customer belongings as it is. But you are not maintained well and suffering the customers.Sim tray missing in my phone after received.

I have received courier from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission 2nd year. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 2 aug 2017
Icici credit card no. Xx5003
Oneassist relationship number : 1245528

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: jagadeesh g
Date of incident : 31/07/2017
Hdfc credit card no. Xx8877
Mobile no: [protected]
Email : jagadeeshreddy. [protected]@gmail.com

Details
Your oneassist relationship number : 2469815

Hi sir my name is nikhil kumar. Sir i have send on 4/7/2017 my cancelled cheque and invoice at your given address but i have contact ur customer care they are saying that they didn't receive the post i have also given the post tracking details then they said me to mail the tracking details to [protected]@oneassist.in and the post company name is india post and the tracking number is rn[protected]in
I have also complained india post they said the post has been delivered
Sir give track the number in this website https://www.indiapost.gov.in/sites/DOPMobile/Pages/Tracking.aspx
Claim sr# 1972716
Nikhil kumar
Membership-[protected]