OneAssist Consumer Solutions Complaints & Reviews

I need to deactivate my oneassist plan, called customer care multiple number of times but no response. what is the procedure to deactivate it?

Waiting for your response from march 22, one assist is the one of the waste company they call continues for renewal of insurance but when we try to claim they never reply

Redmi note4 dual sum, dual stand by FDD-LTE/TDD-LTE/WCDMEA/GSM
4GB RAM 64 GB INTARNAL MEMORY
PHONE
MOB NO [protected]
IMEI1:[protected]
IMEI2:[protected]
SN:15659/80027638

Sir,

My sim card try and Mi flip cover missing on repaired handset. Device Claim – Service Request # 2245959. Please intervene to get the same at the earliest. Please treat the matter as URGENT.

Sanjay Singh

From last 25 day Iam continue calling that plz discontinue my plan and refund my amount. Which was debited from my a/c on 10 the July. Why this happened and why you are not responding. SR NO generated but no response.

Still waiting for phone call and refund.
Sohan Singh negi.
[protected].
1168480

1. he cut my balance without my ATM PIN.
2. It renew my service auto.
3. My renew date is 4 August 2017. But i want stop this service. But he can't stop this service.

It is the same case with most other customers. they have no proper systems in place. Nobody in cust case know the status, they are simply sitting and doing post man job.

me 2 my mobile cost 10999 but they send me the estimate of rs 13000 and giving me rs 7500 for bre for hair line creek of my mobile which repair cost rs 3000 wtf

This is to inform all my friend and relatives that pls don trust or buy any mobile insurance from Oneassist Mobile insurance company because they don have much information on their own products and their representative will make mistake as they did in my case and for such mistake no one will help you. i Vimal Nambiar bought my mobile insurance for Damge Protection on 13 jan 2017 from OneAssist company with Membership Id [protected] and Relationship No. 1630273 and took the insurance valid from 13 jan 2017 to 12 Jan 2018 as you can see in the below image and after 15 min i get a call from Mr Saji Nair who works for OneAssist to take another insurance of my any friend/relative so that i can avail 15% discount on the another insurance premium to be paid so i called up my brother Vijilesh VG and took his phones insurance also with them u can also see his membership in the att image his Membership Id is [protected] and here they made a mistake that relationship no was same i.e 1630273. provide all the documents different invoice and different premium also paid on different time. Now on 2 june 2017 my 1+ 3T mobile fall from my hand and the LCD broke so i made a claim at that time i come to know that in the system of OneAssist my plan is activated but at the name of My elder brother Vijilesh VG then the game started they asked for the gift mail and all related documents which i have provide but at last i come to know that they are 3rd party who take ins from Nation Ins Company and that company has rejected my case and so they have cancelled my plan saying that i have taken 2 policies with the same name but you can see i have both diff name on my membership card by saying this they ejected the claim. so guys beware of this type of mistake and by this type of fraud company who is interested only to collect only premium and not in solution to the customers. In India many people like me are been cheated but no one raised a voice because they think raising a voice wont make a difference but i want to show the OneAssist it really make a difference.