OneAssist Consumer Solutions Complaints & Reviews

Dear sir,

Respected sir, /madam

Subject: cancel one assist & refund my money (Credit card)

I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1799 without my knowledge. I am already inform to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund...

My registered Email id is- [protected]@gmail.com
Today i got a call from sales team his email id is (nadeem.[protected]@oneassist.in)and sucessfully made my payment for a plan for my device Redmi note 3, how ever exicutive was confirmed me that plan is activated, but i have not recieve any confirmation, i immidietly called customer care they also inform me no plan is activated, seems you guys are bufling me, really pathetic service harrashing...

My registered email id is - [protected]@gmail.com
Today i got a call from sales team his email id is (Nadeem. [protected]@oneassist.in) and sucessfully made my payment for a plan for my device redmi note 3, how ever exicutive was confirmed me that plan is activated, but i have not recieve any confirmation, i immidietly called customer care they also inform me no plan is activated, seems you guys are bufling me, really pathetic service harrashing...

I have given my liquid damaged mi protected phone to oneassist one month back and the insurance company has declared it as ber case. It is clearly mentioned in their terms and conditions that ber case is considered when the phone repair estimate is more than 80% of phones market value (80% of 5999/- is 4799.20)[redmi 4a]. Also they are not giving any clarification regarding the same till now....

I want to cancel this plan since i purchased. But one assist company is so annoying that they are playing with customers to earn money.
Cancel my plan and refund my whole money as i applied for cancellation through one assist app and i also called one assist for cancellation but i didn't get any reply from there side.
So cancel my plan and refund my money otherwise i wl complaint against one assist in consumer court.
My...

Dear one assist team,

My "wallet assist privilege-individual plan" is expiring on 8th august 2017, i got a message that it will be renewed automatically.

I would like to cancel my wallet assist plan renewal, i spoke to your customer care team but not getting satisfactory reply. Please cancel my subscription and do not charge renewal fee from my credit card.

My details are as under:
br...

With reference to the above subject i want to cancel the one assist plan (Enhanced wa privilege single plan) for credit card with relationship no:1215872. I have mailed earlier to one assist ([protected]@oneassist.in). But still i have not got confirmation for cancellation from your end.
Kindly cancel the plan & do not deduct the above renewal fees which is payable in august 2017 from the credit card....

Hello,

I'm using icici debit card. Without any intimation you have deducted the amount of 1799 from my debit card
I got a call for the services of oneassist but i strictly said no. I dont even know when these services got activated and auto-renewed this year on 20-july 2017

Kindly cancel this plan right now and request you to refund the amount of rs:1799. This is unacceptable behaviour which is causing...

Sr. No. : 2123912
The above service number was related to my mobile insurance. The actual screen replacement cost at apple service centre would be rs. 12000. But you asked the service centre to give the estimation for 23000 so that this can be categorised as ber. With your approved amount i can't buy the same phone at the current market price. This is completely cheating and i called the service centre where you gave for the estimation...

Sir,
I have received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan without my permission.. I called many time on 28th july to deactivate but they told the manager (Concern person) will call me and resolve the problem. Deactivate my plan soon and refund my amount.

Date of incident : 28th july 2017
Account number: xxxxxxxxxx085
Oneassist relationship number : 2449265br...

I just received call from one assist plan after than they automatically activate this plan. I received sms from axis bank that rs 1799 has been deducted from my account to one assist plan without my permission even i not fill up the form. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. Please deactivated and refund my money. Date of incident. 27.07.2017. One assist relationship no. 1138622...

Dear sir/madam,

I had taken total protection plan for mmy handset redme 4a which suffered a liquid damage. Till now i have not received my handset and oneassist has closed the service request without returning my handset.
I had lodged a liquid damage claim and submitted documents on 12th june and clearly mentioned, there is speaker issue where as all other parts are working fine.
On 28th june, the device was...

I had a very bad experience recently. Cust id 397103
I was told that, the amount will be transferred to my account in 5-7 working days which was over and i got an survey email for the claim, even when its not settled. Also, i got a call stating, the amount is transferred, but i informed the executive, the amount is still not in my account, he mentioned it will be transferred in an hour, before 2 days. Now, you guys state, docs are...

I have given mobile for repairing and pickup guy took handset along with sim tray. But i haven't received sim tray while delivery. I had made complaint on same day. Its been a week that i haven't received sim tray. Neither customer care nor the oneassist peoples are providing feedback or any update.

Oneassist relationship number : 2268602
Claim id: 2135243
Got back on 21/07/2017

Regards
Jatin...

Hello,

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan without my permission.. I called many time after 21th july to deactivate but they told the manager (Concern person) will call me and resolve the problem. Deactivate my plan soon and refund my amount asap. Last year it happened the same.

Date of incident : 21 july 2017
Account number: xxxxxxxxxx816
Oneassist...

I got a call message from one assist regarding credit card security and then automatically enrolling me into the plan without my consent. I call there customer care and told them to cancel thw plan but they say that no such record is available with them. Yesterday i got a message that rs 1399 is blocked from my credit limit by one assist and they also send me a relationship id also.
Please deactivate the plan and restore my limit immediately.br...

Hello
I have done a request on 26.5.2017 service request no. "device claim - service request #2018458" they return my phone by saying it has been repaired. On 6th july 2017. But after 2 days again my phone having network issue. So i again make a request to re-pick up on dt:- 9th july 2017 after that every alternative day i am following up them by call and mail but still there is no responce from the company. Every time i got the same...

Hello there,

I was received a sms on 27.07.2017 at 1:09 pm from axis bank stating that rs.1799/- has been deducted from my debit card for one assist service. This was done without my knowledge and even i do not know the above company. Since i am not availing any service from the above company the amount of rs.1799/- has been deducted from my debit card. This kind of acts amount to initiate criminal action against the above...

Mobile insurance company is one assist
My claim date was 25 june
24 july they mail me to delivered your mobile but mobile was not delivered to me
I have a receipt of one assist
I call customer care of one assist and they all time said to me you problem is resolved in 48 hours but it not solved my problem
In one assist registrar mobile no. Is [protected]
Service request number 2101991
May...

Hi,

I received sms from icici bank that rs-1299/- is deducted from my credit card account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: ananda sai charan patchipulusubr...