OneAssist Consumer Solutions Complaints & Reviews

Hello there,

I was received a sms on 27.07.2017 at 1:09 pm from axis bank stating that rs.1799/- has been deducted from my debit card for one assist service. This was done without my knowledge and even i do not know the above company. Since i am not availing any service from the above company the amount of rs.1799/- has been deducted from my debit card. This kind of acts amount to initiate criminal action against the above company.

Kindly refund the amount of rs.1799/- to my account as early as possibly.

Name. Bhuvaneswari
Mobile no.[protected]
Email. Bhuvan. [protected]@yahoo.co.in

Mobile insurance company is one assist
My claim date was 25 june
24 july they mail me to delivered your mobile but mobile was not delivered to me
I have a receipt of one assist
I call customer care of one assist and they all time said to me you problem is resolved in 48 hours but it not solved my problem
In one assist registrar mobile no. Is [protected]
Service request number 2101991
May be i help of consumer cort and complain according to one assist

Hi,

I received sms from icici bank that rs-1299/- is deducted from my credit card account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: ananda sai charan patchipulusu
Date of incident : 20/07/2017
Mob num: [protected]
Date of birth: 19/06/1990
Email : [protected]@gmail.com

Hello,

Without any intimation from hdfc bank today i received a courier with on assist plan and that rs-1899/- deducted from my credit card to one assist plan. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I haven't used this plan last year as well and want it to be cancelled this year and refund back my money.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: p sravani
Date of incident : 26/7/2017
Mobile no: [protected]
Email : [protected]@gmail.com
Oneassist relationship number : 1215461

Phone number-[protected]
Sr no-2109226
Claim was approved in ber, i need my handset back, as i have security details and personal information is not earsed from my device, and it might violate please send my device back as soon as possible. I am waiting for a valid response waiting from long time, multiple time i sent mail to haapytoassist (Oneassist) no response given

Hello there

I received sms from icici bank that rs-1299/- is deducted from my credit card account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: pratiti goradia
Date of incident : 26/07/2017
Relationship number :2437321
Mob num: [protected]
Email : [protected]@gmail.com

In june 2016 i got a call from one assist (As being told) narrating the story of their product which was being declined by me. But after 15 days or so i got a reply in the form of membership of one assist without any of my agreement.

Again after one year they renewed my plan without my permission and deducted 1899 rs.

On contacting the bank and giving my request i was assured to get my money within few days after an inquiry being conducted

My relationship number provided by one assist is[protected] and plan is (Enhanced wa privilege single plan)

I want my cancellation. Many request have been lodged to them at their number[protected] regarding refund but no proper reply is being provided.

Note: there are so many complaints against this company fetching money from the accounts of the persons without their permission. How is it possible, still not understood? If their is any involvement of banks seen here?

I received sms from hdfc bank that is rs-1399/- deducted from my credit card to one assist plan on[protected] without my permission.. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. I just intimated to cancellation my plan and service request number 2160132 on 17th july, 2017. Then again they deducted rs1399/- this is really criminal act, i can't bear these type of things from one assist. Here i'm uploading a image for debited amount.

Please deactivate and refund my money..
Date of incident : 25 jul 2017
Hdfc credit card no:6393
Oneassist relationship number : 1124072

Dear sir, i have opted for mi protection plan from one assist and as per the plan if my gets damaged accidentally then one assist is responsible to repair my phone so, to repair or to change damaged screen of my phone i raised a request on 1st of july 2017 and my phone was picked up by 8th of april 2017 and i was been given a request no. Device claim – service request # 2120502. After 15 days i got my unrepaired phone. Stating that insurance company has rejected your claim. Till then i kept patience and tried to stay calm but when i check my ph. There was, phone is not switching on and totally removed body and again i informed them that this has been done.

If anyone want to help me then please tell me the way so that i can request some one to take strict action against this company and their employees.

Please help me to take strict action against this fraud company.

Thank you

I insured my product from one assist, moto g imei no. Is [protected]/881. My mobile was damaged on 12th june 2017, i called on 12/06/2017 for repairing the phone. I was surprised to know that, they did not closed my previous claim also. I called 6 times still they did not closed my previous claim. Previous claim was made on november 2016. Without close of previous claim, the dont take new claim. They are just cheating customers.

Hello my relationship number in 497705.
I opted for the one assist membership about a year ago. But i recently opted for cancellation of the service by calling customer care and my request for cancellation was registered.

But the membership is not still cancelled and i have been again charged for the membership fee..

This is a kind of fraud service they are running where the customer opted for cancellation and are still charging them the fee...

Dear sir,

Sir.
This is kind your information that i am suffering a problem with oneassist from last 1 month that my mobile was damaged accidentally. (One vehicle pushed me at that time and my mobile fall down) and i have raised a claim in one assist portal and your team has picked up my mobile. After 5 days i got call from your team that i need to upload some documents then after i have uploaded the required documents. But no response till so many days about my claim, so i called to customer care so many times they said it is in approval process. After so many days (25 days) finally i got a call from one assist that your claim was rejected due to negligence defect. I want to tell you, how your team considered it is a negligence fault, some pushed me with vehicle accidentally and my mobile was fall down then why one assist rejected my claim. Kindly request you to process for the claim. And also i got my phone back but my phone condition is very worst now. (Before i sent the phone to one assists it's working fine only screen is damaged, after i got phone from one assist even my phone is not switching on and mobile is opened stage.)
Kindly request you to repair my phone asap.

Regards,
Suresh
[protected]

Its very bad company, money minded people. Just want your money thats it and if we talk about service which is zero. I have given my brand new handset to them for repair. They used it for 45 days and revert it as it was without any damage repair.

I have mailed them but they have nt responding my mails, i called them so many times but still no answer. They are saying they will not accept chat intimation as any kind of intimation media. Will share the details which i have, i have all the things on my mail and call records as well.

Hello there

I received sms from icici bank that rs-1799/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: sanjana rathore
Date of incident : 01/07/2017
Icici card no...
Mobile no: [protected]
Email : [protected]@gmail.com

Details
18/04/2017 one assist mfee 1799.00 dr

Dear sir
Req. No. 2093600
On 21 june my mobile got damage i apply for claim than. I have insured my mobile with insurance name xx than my account has been transfer on my relative name (By default) yy because i have purchased one mobile for them and from that day i get mail discharge later claim form with the name of yy. I send the mail to the company to change my name but they still not change my name and now the not replying my mails. My mobile get hair line crack in display which cost rs2700 but they send me the estimate of rs 12800 approx and the mobile value rs 10999. And the mobile bill on my name at the seeping address of my uncle because at my place cod is not available. And they have forced me to send the gifted mail from my uncles mail id. Still the have not contacting me regards my mobile.

Hi,

I would request you to deactivate oneassist plan auto activated by your team on hdfc credit card and refund the money deducted.

Its not me as the first customer but i can see many such customers complaining about it.

Consumer forum, i would request you to take immediate action on such companies that indulge in fraudulent act without the consent of the customer.

Mobile: [protected]
Akshay jain

Thanks,
Akshay jain

Hi,

I have applied for the insurance of my mobile. U submitted my device on 4th of july they said it will be repaired andbback to me within 30 days. But afterwards i got an mail that my device is totally broken and it's under ber (Beyond economical repair) i contacted them they said me that i get the refund of that device i:e 8000. But then they said me that i get the estimated amount of 7600 only. I submitted my cancel cheque and the invoice copy on 19th july i contacted them of 22 but still they are saying that they didn't received any courier. But when i confirmed from dtdc courier it's showing that successfully delivered. I don't know when they will get the courier and when they will refund the money.
It's totally harassment to the customers.
My device request no is
Device claim – service request # 2127198

I got my mobile booked online by my son as i am often busy, and also purchased insurance policy of oneassist. 3 weeks back, mobile slipped off my hands and screen cracked. I told my son to get claim from oneassist. He was asked to upload related documents.in reply to that they informed that as my son is minor, he is not eligible for insurance and its claim, i personally called company and told that my son was only helping to buy, neither he paid or used. If he was minor, why didn't they confirmed it at time of booking.
They didn't bothered and denied to transfer beneficiary name. Neither these thugs are helping nor they are ready to willing to give back the charges paid.
On googling i found that they are willfully doing same cheat in a way or other to harass claimant to the extent that he quits, curses them and get problem sort at his own level.
You can refer to my complaint number 2121026 and reach my number

Hi this is ajay

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 2555 on 18/7/2017 and received a message dear card member, one assist membership fee has been debited on your card ending 2555, so i would like to deactivate and refund my money as i am in no need of it.
Relationship number i got from message is 2406888.
Kindly deactivate and remove this service and refund my money to my credit card asap.

Mobile no. [protected]

Hi,

I received an sms on 12 july 2017 from axis bank as an amount of rs1899 has been deducted by one assist. Same time i received an sms from one assist also. I don't even think i have opted for their service.

This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act.

Anyways, on next day i speak to the customer care executive for cancel the subscription and refund my money but the executive told me he can only arrange a call from their supervisor within 48 hours.

On 18 july 2017, the call came from one assist team. After a long debate finally they accepted the request for the cancellation the policy and told me that the money would have being refunded within 8 to 10 day. But the money has not refunded by them till now.

Please deactivate the policy and refund my money asap

Date of incident :[protected]
One assist relationship number : 2371118
Mobile no : [protected]