OneAssist Consumer Solutions Complaints & Reviews

I insured my product from one assist, moto g imei no. Is [protected]/881. My mobile was damaged on 12th june 2017, i called on 12/06/2017 for repairing the phone. I was surprised to know that, they did not closed my previous claim also. I called 6 times still they did not closed my previous claim. Previous claim was made on november 2016. Without close of previous claim, the dont take new claim. They are just cheating customers.

Hello my relationship number in 497705.
I opted for the one assist membership about a year ago. But i recently opted for cancellation of the service by calling customer care and my request for cancellation was registered.

But the membership is not still cancelled and i have been again charged for the membership fee..

This is a kind of fraud service they are running where the customer opted for cancellation and are still charging them the fee...

Dear sir,

Sir.
This is kind your information that i am suffering a problem with oneassist from last 1 month that my mobile was damaged accidentally. (One vehicle pushed me at that time and my mobile fall down) and i have raised a claim in one assist portal and your team has picked up my mobile. After 5 days i got call from your team that i need to upload some documents then after i have uploaded the required documents. But no response till so many days about my claim, so i called to customer care so many times they said it is in approval process. After so many days (25 days) finally i got a call from one assist that your claim was rejected due to negligence defect. I want to tell you, how your team considered it is a negligence fault, some pushed me with vehicle accidentally and my mobile was fall down then why one assist rejected my claim. Kindly request you to process for the claim. And also i got my phone back but my phone condition is very worst now. (Before i sent the phone to one assists it's working fine only screen is damaged, after i got phone from one assist even my phone is not switching on and mobile is opened stage.)
Kindly request you to repair my phone asap.

Regards,
Suresh
[protected]

Its very bad company, money minded people. Just want your money thats it and if we talk about service which is zero. I have given my brand new handset to them for repair. They used it for 45 days and revert it as it was without any damage repair.

I have mailed them but they have nt responding my mails, i called them so many times but still no answer. They are saying they will not accept chat intimation as any kind of intimation media. Will share the details which i have, i have all the things on my mail and call records as well.

Hello there

I received sms from icici bank that rs-1799/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name: sanjana rathore
Date of incident : 01/07/2017
Icici card no...
Mobile no: [protected]
Email : [protected]@gmail.com

Details
18/04/2017 one assist mfee 1799.00 dr

Dear sir
Req. No. 2093600
On 21 june my mobile got damage i apply for claim than. I have insured my mobile with insurance name xx than my account has been transfer on my relative name (By default) yy because i have purchased one mobile for them and from that day i get mail discharge later claim form with the name of yy. I send the mail to the company to change my name but they still not change my name and now the not replying my mails. My mobile get hair line crack in display which cost rs2700 but they send me the estimate of rs 12800 approx and the mobile value rs 10999. And the mobile bill on my name at the seeping address of my uncle because at my place cod is not available. And they have forced me to send the gifted mail from my uncles mail id. Still the have not contacting me regards my mobile.

Hi,

I would request you to deactivate oneassist plan auto activated by your team on hdfc credit card and refund the money deducted.

Its not me as the first customer but i can see many such customers complaining about it.

Consumer forum, i would request you to take immediate action on such companies that indulge in fraudulent act without the consent of the customer.

Mobile: [protected]
Akshay jain

Thanks,
Akshay jain

Hi,

I have applied for the insurance of my mobile. U submitted my device on 4th of july they said it will be repaired andbback to me within 30 days. But afterwards i got an mail that my device is totally broken and it's under ber (Beyond economical repair) i contacted them they said me that i get the refund of that device i:e 8000. But then they said me that i get the estimated amount of 7600 only. I submitted my cancel cheque and the invoice copy on 19th july i contacted them of 22 but still they are saying that they didn't received any courier. But when i confirmed from dtdc courier it's showing that successfully delivered. I don't know when they will get the courier and when they will refund the money.
It's totally harassment to the customers.
My device request no is
Device claim – service request # 2127198

I got my mobile booked online by my son as i am often busy, and also purchased insurance policy of oneassist. 3 weeks back, mobile slipped off my hands and screen cracked. I told my son to get claim from oneassist. He was asked to upload related documents.in reply to that they informed that as my son is minor, he is not eligible for insurance and its claim, i personally called company and told that my son was only helping to buy, neither he paid or used. If he was minor, why didn't they confirmed it at time of booking.
They didn't bothered and denied to transfer beneficiary name. Neither these thugs are helping nor they are ready to willing to give back the charges paid.
On googling i found that they are willfully doing same cheat in a way or other to harass claimant to the extent that he quits, curses them and get problem sort at his own level.
You can refer to my complaint number 2121026 and reach my number

Hi this is ajay

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 2555 on 18/7/2017 and received a message dear card member, one assist membership fee has been debited on your card ending 2555, so i would like to deactivate and refund my money as i am in no need of it.
Relationship number i got from message is 2406888.
Kindly deactivate and remove this service and refund my money to my credit card asap.

Mobile no. [protected]

Hi,

I received an sms on 12 july 2017 from axis bank as an amount of rs1899 has been deducted by one assist. Same time i received an sms from one assist also. I don't even think i have opted for their service.

This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act.

Anyways, on next day i speak to the customer care executive for cancel the subscription and refund my money but the executive told me he can only arrange a call from their supervisor within 48 hours.

On 18 july 2017, the call came from one assist team. After a long debate finally they accepted the request for the cancellation the policy and told me that the money would have being refunded within 8 to 10 day. But the money has not refunded by them till now.

Please deactivate the policy and refund my money asap

Date of incident :[protected]
One assist relationship number : 2371118
Mobile no : [protected]

Hi,

I received sms from hdfc bank that rs.1799 deducted to one assist without my intimation and got message that membership activation code has been re activated. I have not registered my cards with one assist. Last year also, rs 1799 is deducted. I don't want to register my cards and please deactivate and refund money.

Credit card no:*1709
Mail i'd: [protected]@gmail.com
Mob no:[protected]

Regards,
Mohanapriya

Registerd number-sr no-2109226
A wrong charge amount 1799.00 has been deducted from my account 14.07.2017, bank
Already sent the statement to the oneassist!

Kindly check the status, and refund my mony, after the email i have not recived any revert from one assist. Take the matter in priority basis. Waiting for a valid response regarding this issue

My mi redmi note 3 phone suffered from accidental damage which was covered under the insurance. On reporting the matter, the company said that they didnt have a hub in my area and asked the phone to be couriered to delhi hub which i did. Few days later they have emailed that the insurance claim has been rejected and my mobile is being returned un-repaired. They have quoted "the subject claim is not admissible under exclusion 10 - loss or...

Hi,

I didn't receive any call or notification regarding activation of one assit membership. But there has been an auto debit on my hdfc credit card account with an amount of ₹1299, so please cancel my membership and refund my debited amount of ₹1299 as soon as possible. I called customer care and emailed them regarding this but they're not refunding my amount instead asking me to wait until there supervisor calls.

Also in future, do not activate such type of subscription without my knowledge.

Providing below are my credentials:
Relationship no: 2420418
Credit card ending: 5129
Mobile no: [protected]

Thanks,
Suyog tate

Membership id -[protected]
Valid till - 10/01/2018
Service request number - 1903067

I have registered a claim in the month of april 2017, after lots of fallow up also i executives are not responding to me. While i posted my complaints in this forum they called me & assured me that my complaint will be resolved soon. They arranged for pick up of my mobile, took 1 week & rejected my claim giving reason of mishandling.
I wrote a mail to them for explanation of mishandling & as expected no answer.
These peoples are made a mistake in imei number in documents during purchase of insurance. Pick up of my mobile is an eye wash to me.

Dear team

I have insurance service with payment of rs. 599 under membership id: [protected] and relationship no : 1365509 from one assist. 21 april 2017 sent a request for damage mobile that insured from your service under claim sr # 1930047. After submitting all document damaged device picked up on dt. 20/may 2017. But after all formalities and payment rs. 314.00 (6 june). June 13 i have received mail for that device is repaired and deliver soon. After 2-3 days i received my device but device is unrepaired condition. I have video recording of this moments. Your team re-lodge my complaint and commit that device picked within week and repair. But after one month no response from one assist. Due to your lazy service i bear a big loss and spent money for purchase new mobile for my daily need of business. Than who will pay my loss and harassment.
So do needful urgent.

Bharat kumar
[protected]

I have requested to cancel my subscription, but the company is not cancelling my membership. I requested them about this on phone, but still there is no response from their side.

I am request you to please take a look at this.

My membership id:[protected]

I have already attached the screenshot of two complaint against you but still there is no response from your or the instamojo company.

I want to cancel my membership and want my money refund back.

Either do it by yourself or i will do a fir against you.

Compny name — one assist consumer solution

Complaint detailed-i received sms from axis bank that rs 1899 are deducted to one time service from my ac without my permission. I do not know about compapny & this kind o[censored]nsolicited charging
Kindly deactivate my one time service & refund the charge rs 1899 earliest.

Date of incident-18/06/2017
One time relation no-2405055
Name - kshem kumari
Mob no-[protected]
Email [protected]@rediffmail.com

Hello,

I just received a message from oneassist and icici bank that my credit card was auto-debited by rs. 1299. This was done without permission, and i had faced the same situation last year as well.

I donot want the oneassist subscription (Relationship number 1140419). This subscription and debit of money is happening without my permission, and this is not acceptable.

Please refund the debited amount back to my account and terminate this oneassist relationship immediately.