OneAssist Consumer Solutions Complaints & Reviews

Address: Kottayam, Kerala

Website: www.oneassist.in

The one assist company is deducting membership fee from my credit card account without my permission. I don't want their service anymore. I have never registered my cards in ONE ASSIST. Yet they they are deducting an amount from my credit card account. I want want subscribe One assist as early as possible

One Assist relationship No. 544933
Plan: Enhanced WA Privilege Single Plan

Yours faithfully

Jolly V.M.
email: [protected]@gmail.com

Sep 21, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Jolly,

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As per your request, the plan has been cancelled vide Service Request number 2027970.

Hope your query was resolved.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

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Please deactivate this plan immidiately and refund my money back to my account. Already you charged Rs. 1899/- and 1899/- twice to my account without my permission. Already called 2 times but not getting proper response.

Kindly help me in getting my money back. Its already 15 days and i'm not getting any clue in that how i'll receive my money back.

Sep 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ankit,

Greetings from OneAssist..!

We deeply regret the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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T

treya

from Ahmedabad, Gujarat

Aug 15, 2017

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 1540 without my concern at 4th Aug 17 . I am not interested about this service and membership no : 2489118 Please cancel this servcies and refund this debited amount of Rs.1899/- on urgent basis.

Regards
Senthilraj.G
[protected]

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OneAssist Consumer Solutions Customer Care's response, Aug 16, 2017

Verified Support

Dear Mr Nadar,

Greetings from OneAssist...!

We regret the inconvenience caused to you.

As we can see, your membership has been cancelled on 3rd August 2017 and the refund has been initiated.It will be credited to your bank/card account in 7 working days.

Hope your query is addressed.

Regards

Brijesh

Team OneAssist.

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Address: New Delhi, Delhi, 110059

I do have a credit card of hdfc bank
And on my card multiple charges have been applied what are they
I have already applied for the cancellation of the service even then why these are applied to my card
I want a instant solution of that
The amount is freaking me out

My contact no is +91-[protected]
Have a look at the attached photo and tell me what are they
M very disappointed for the bank and yours services too. I will never ever suggest your services to anyone

+1 photos

Sep 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2210628. The money is also credited to your account. As we can see your statement, rest of the charges are not ours.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: New Delhi, Delhi, 110052

Website: www.oneassist.in

Hi
I got a message from ICICI Bank that One assist has deducted ₹1899 on 7th August 2017. "without my permission" I don't understand how my debit card/bank account be accessed like this without my consent, and as of now I don't want any of the services provided by one-assist. I want my money back.
The company moto is to give protection to customers debit/ credit cards but I don't think it is protected. Deducting money without my permission.

Relationship ID: 1199053

Sep 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 08, 2017

mparama3's response Last year only i was membership this year not renewal interest but no consulted for me and my account was RS-1800 debited..

Kindly resend the my money for my account

My name - M paramasivan

Bank A/C no[protected]
Branch - chengalpattu
Assist no-510330

Verified Support

Aug 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2254450 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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M

mparama3

Aug 14, 2017

Last year only i was membership this year not renewal interest but no consulted for me and my account was RS-1800 debited..

Kindly resend the my money for my account

My name - M paramasivan

Bank A/C no[protected]
Branch - chengalpattu
Assist no-510330

Reply

OneAssist Consumer Solutions Customer Care's response, Aug 16, 2017

Verified Support

Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2254474 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Sagar

(Team OneAssist)

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Address: 560087

I have raised a claim for my mobile and submitted for the same. They have done the repair but, delivered the mobile without a sim tray in it. Raised a complaint on 8th Aug 2017. Still no update on this. They have taken nearly 1 month to just repair and after one month they sent back my mobile without sim tray.

Every time I call them they are asking me to wait for 48hrs. I called them three times after every 48 hrs. But, still no update from them. They always play with 48hrs window and do nothing. This really bad experience for me taking this insurance for my handset. I don't really liked the process they handled the claiming process.

Note: For claim they asked me to pay 300/- even after taking an insurance. I don't have a choice. So, paid.

Unfriendly people having a goal not to support the customers. I will not recommend to any one of my friends.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Website: www.oneassist.in

I wanted a protection plan for my phone so the sales executive called me 16 times in one day requesting to register the plan. He also promised that he will register my plan as soon as i make the payment. Once i made the payment he did not fulfil any promises he made. So i called the customer care and they said they will do it within 48 and nothing happens.

i made a cancellation request on 8th august 2017. And till the date of 13th august i am not getting any amount. When everytime i make a call you are conviencing me that i will get the amount in 48hrs. And till now i dont get any amount from you. I have paid an amount of1279/- on 7th august 2017. Is this the way to provide your service?? This is totally nonsence. I want my money back within 2-3 days and if you cant give with in that time i am gonna make a complaint on consumer court againest you.

Sep 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sourabh,

We regret for the inconvenience caused to you and apologize for any misinformation given to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2245402.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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S

SOURABH DIXIT

from Mundi, Madhya Pradesh

Aug 23, 2017

10 days completed still not get my money back..
you repled earlierthat "The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account."

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Address: 689588

Website: one assist

I am one of your customer and i made a cancellation request on 27th july 2017. And till the date of 10th august i am not getting any amount. When everytime i make a call you are conviencing me that i will get the amount in some days. And till now i dont get any amount from you. I have paid an amount of1279/- on 21st july. Is this the way to provide your service?? This is totally nonsence. I want my money back within 2-3 days and if you cant give with in that time i am gonna make a complaint on consumer court againest you. I have given all the information regarding bank details like my account no, ifsc code, holder name, and branch. I need an answer from you as early as possible

Sep 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us by messaging us on facebook. Please share your membership details on our facebook page.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

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S

SOURABH DIXIT

from Mundi, Madhya Pradesh

Aug 13, 2017

Froud company

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Hi,
Iam using hdfc credit card. Without any intimation you have deducted the amount of rs.1899 from my credit card

As last year also i requested you to cancel this plan but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I didn't receive any message or email for this plan expiry date but simply you have deducted money from my credit card. Don't repeat this again and provide immediate in my complaint.

Kindly cancel this plan and request you to refund the amount of rs:1899 to my credit card. This is unacceptable that you have been repeating the same. I really felt bad and disappointed for your act. Please update quickly.

Sep 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Hi team

One assist debited ₹1399 from my newly received credit card. I asked them for a cancellation but they are not ready to cancel. Customer representative says it can't be canceled. My card is not even active yet still they have issue canceling it. I have never used oneassist plan so far. I don't want to use their plan and want immediate cancellation and refund in my card.

Name: alok singh
Card no.: [protected]

Thanks

Sep 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Alok,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Aug 14, 2017

Updated by AlokSingh7 Mobile: [protected]

Verified Support

Aug 18, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2260870 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 600077

Dear brijesh

Already i made an complaint on that your one assist team has activated one assist plan on my credit card. On behalf of my complaint you had said that your plan has been cancelled, but i didn't receive any alerts or messages from your side. Today i had received an courier from your side, please make an concern on this and refund my 1399 rupee asap, otherwise i will make complaints further more on your site my one assist relationship number 2499540

Oct 1, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

Greetings from OneAssist..!

We regret for the inconvenience caused to you and apologize for any misinformation given to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2228122 on 08th August, 2017.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: 362265

Website: Pcsysteam.blogspot.in

I have redmi note 4 and i sent to oneassist for screen repair when i received phone still my phone is not start. I registered complaint in oneassist.

Registered complaint at 3 August but still no one replay every time i call u yhe give new timeline worst ever service

CN u tell me whats is status of Device Claim – Service Request # 2117822. Still no one repick up. I already registered complaint at 3 August but still i didn't received any reply. Worst service

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 122001

Dear team, i took insurance of my mobile mi-note - 4, after two month it got damaged, i have informed one assist team, now 8 days has passed but no any good resolution provided from one assist team. It feels they cheat the customers or they are very poor in customer services. My service request no - 2211200. Please look into the matter and passed the claim as soon as possible

Sep 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kapil,

Greetings from OneAssist..!

We regret for any inconvenience caused to you.

Your claim is under Verification process and we require a a gift mail from Rahul Yadav's email id with Govt ID in attachment stating that "I rahul yadav has purchased the handset with IMEI no. [protected] and gifted to Kapil Dev" Please send this email copy to yogendra.[protected]@oneassist.in and we sahll update you soon on the same.

Hope your query is addressed.

Regards

Deepali

Team OneAssist

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kapil,

Greetings from OneAssist..!

We regret for any inconvenience caused to you.

We tried reaching you however, your number was not reachable. Request you to help us with an alternate number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

Aug 15, 2017

Updated by kapilsitel [protected]

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K

kapilsitel

from Delhi, Delhi

Aug 15, 2017

[protected],

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Address: New Delhi, Delhi, 110034

Dear sir.
I have raised a claim for my mobile vide no. 2213385 but has been rejected stating "claim not required" also mentioning "delay submission" on 06/08/2017. Whereas i submitted the claim well in time schedule.

Earlier in the month october-january i raised a claim on account of the same mobile but was traced by the police, so i sent a mail stating that the claim is not required, but presently i have no where stated like the reply sent by your side that claim is not required. I have uploaded all the formalities i may not be harrased by this way or that way. Pl settle the claim at the earliest.

Sep 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr. Kukreja,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist

Verified Support

Aug 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr. Kukreja,

Our Executive tried calling you but the calls went unanswered.

Please provide us with an alternative number or a suitable time for us to contact you.

Regards

Brijesh

Team OneAssist

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Dear oneassist

I am upendra mohanty, i'm using hdfc credit card since last one week, and card number ending with 1387. My account is activated with one assist mfee and charged amount rs 1299 without my knowledge on date: 01/08/2017.

I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Name : upendra mohanty
Customer id - 2475804
Mobile no - [protected]

+1 photos

Sep 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Upendra,

Greetings from OneAssist..!

We regret for the inconvenience caused to you and apologize for any misinformation given to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 2239836.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: 679580

Website: www.oneassist.in

I received sms from hdfc bank that rs-2999/- deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a call from one assist team. They convinced to take this plan, i don't even know about the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want you to cancel my subscription and refund my money as soon as possible.

Please deactivate one assist plan and refund my money asap
Date of incident : 05/08/2017
Hdfc credit card no. Xx7735
Relationship no 2493845

Sep 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Gosh,

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As per your request, the plan has been cancelled vide Service Request number 2226986 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: 393001

Worst experience ever, activated service without any confirmation and now they are not even ready to refund my money and deactivate my service why you guys are worried about my credit card if i lost or stolen it is gonna be my problem so please stay out of it and please help me out and refund my money and deactivate this service

Name: Mohmed Zuber Ismail Darsot
Mobile No: [protected]
D.O.B: 17/10/1992
HDFC BANK CARD

Sep 11, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2228385 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Hyderabad, Andhra Pradesh

Hello there

I received sms from icici bank today that rs-1399/- deducted from my credit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: khaja maymona begum
Date of incident : 9/08/2017
Icici credit card no. Xx7001
Mobile no: [protected]
Customer relation number 2510534

Aug 10, 2017

Complaint marked as Resolved

i have started to get spammers call now so i want ro remove the number

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Khaja

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As per your request, the plan has been cancelled vide Service Request number 2235099 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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Address: 143005

Hello sir,
I recevied sms from axis bank that rs 1899/- deducted from my debit card to one assist plan without my permission. I got a mail to from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act.
Please deactivate and refund my money asap.
Date of incident - 03 aug 2017
One assist relation no - 2481535
Name - sanjay kumar

Sep 10, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2235959 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 602024

Website: www.consumercomplaints.in/new_complaint

I received sms from a hdfcbank credit card that rs-1299/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. Last year also i requested you to cancel the plan but you didn't cancel it till now. Now again i received renewal msg about charging rs-1299 for one assist plan. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap.

Date of money deducted: 03/8/2017.

Name: haribabu v

Mobile no: [protected]

Credit card number ending: - 7301

Sep 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2233365 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 411021

Dear sir,

I had requested one assist to cancel my mac insurance policy on 29-july-2017 via email sent to [protected]@oneassist.in
The policy was taken on 16-july-2017 relationship 2232623 insurance [protected]-296
Since then i have made several calls to their call centre and have requested them to cancel my policy and credit my amount of rs 4000 back to my saving account, but all efforts are in vain. They are not cancelling my insurance policy.

Regards
Dr. Rati chandra
[protected]

Sep 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 09, 2017

Updated by Dr.Rati Chandra oh god !!!this is such a scam within 5 min I received some 10 calls claiming that they are calling from consumer department they all wanted my debit cards details on phone...when I tried cross questing them they all hang up the phone palm faced...Please don't trust this site

Verified Support

Aug 10, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anuj,

Greetings from OneAssist...!

We deeply regret the inconvenience caused to you.

As we per our records, your membership cancellation request is already in process vide service request no. 2212136

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 155

deducting membership fee from my credit card

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one assist plan deactivation

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multiple charges applied

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deactivate one assist plan and refund the amount

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received my repaired mobile without a sim tray

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cancellation request of my plan. and refund my money.

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lost my money

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cancel the one assist plan and refund the money back to my credit card asap

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canceling card protection plan

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one assist plan

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I received repair mobile.

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mobile damage claim

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rejection of claim no. 2213385

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refund my money

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deactivate one assist plan

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one assist service

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charged a fee of 1399

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deactivate one assist plan

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cancellation of one assist membership and refund your money

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one assist is not cancelling my mac book air damage protection plan even after several calls

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