OneAssist Consumer Solutions Complaints & Reviews

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6830 without my concern on date:16/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2546643
Name :- sohom majumder
Mobile no. :- [protected]
Credit card number ending :- 6830

Last year oneassist have deducted rs.1700 from my icici saving acount without any permission. I have contacted them many times for refund of my money and cancellation of any wallet protective plan. But till now it was not credited back to my account.
Again i got a intimation letter today to renew for another year on 13th september 2017 which will be charged rs. 1899. I again contacted oneassist customer care for deactivation of this.
Please cancel the plan as soon as possible. My relationship no is 1294427.

Dear sir one assist withdrawal my money without my permission. 1299 plz refund my money. Otherwise i will have to close my hdfc accounts permanently. Because costomer care offer me this card but no details of hidden charges explain me at that time. So plz know your responsibility for me. I can't activate this card till now but balance deduction is very fast from the bank. Plz do not this charge. This my own money not begged.

Dear all,
Kindly provide me the claim for accidental damage happened for my mobile where am insured with one assist.
And don't give an explanation that i have done wilful negligence which was not yet all a case of wilful negligence..

And don't make me escalate it to the irda level or even consumer court..
Insurance is opted that for any accidental damages will be covered under it..

Where it turned to a scenario that while applying for insurance it has been told that i can claim for accidental damages for 2 times inside a year, whereas now u cannot cheat a customer saying it as an exclusion and it's a wilful negligence

Am not mad to wilfully damage the mobile,
Hence kindly arrange for a claim at any cost

Service request number:2161439
Registered mobile number: [protected]

Regards,
Billa bharath

Hi one assist team,

I requested you to cancel my membership id:[protected],
And my relationship no : 1290499.
Kindly cancel my plan for one assist.
I don't want any plan to auto renewal.

Please deactivate my one assist service because i'm not using this one assist. Last year also generate to my account. Please personally i'm not interesting this one assist. Deactivation of account i don't want your service & don't want to auto renewal my plan.

I received sms from Union bank that rs-1280/- deducted from my debit card to one assist plan 2550602 on 18/8/17. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 18/08/2017
Union bank debit card no. **9600
Plan no-2550602
M.no-[protected]

My complaint number is sr[protected]
Name :prasanth kumar
Dob:28/04/1992
Phone :[protected]
Email id:[protected]@gmail.com
Plz don't auto-renewal my wallet proction.. I am so poor can't able to maintain my account so plz don't debit cash from my acc... And send me once if its deactive... I don't be part of oneassit so deactive my wallet protection... Once if it's been deactivated let me know my soft copy or email

Kindly cancel my plan immediately as reference no. Sr[protected].

And refund my rs. 1899/- which you debited from my a/c without my confirmation by mail or telephonic discussion.
Why are debit the same when i decline your offer and proposal for my debit card.
Kindly request you resolve my problem as soon as possible.

Regards
Tauquir ahmad
[protected]

Dear one assist,

My membership id is [protected].

An amount of 1899/- has been deducted from my card for the auto renewal of the policy. But i am not interested in taking the policy. I called the customer care multiple times for cancellation of my plan they took my request and provided me an sr number: 2242086.

I spoke to the cancellation team as well and asked them to cancel my plan. Now they have downgraded my plan and refunded 399 as a discount. I have informed multiple times that i do not want the plan. I donot know why your are not cancelling my plan.

I have been calling the customer care number to check regarding this problem. They are saying they will arrange me a call back with in 48 hours everytime. But i did not get any call back from your team till now.

Please cancel my plan and refund the entire amount[protected]Already refunded)=1500 back.

I have receveid my credit card from hdfc bank. Which number is xxxxxxxxxxx17135... I have received email from your side which is assist i'd and i'd number is 2488729.. And amount 1299 is deducted on 4-8-2017.. From my credit card... This services is activated from your side without my confirmation.. I don't want this services.. Please deactivate this.. And refund my amount..
Surinder kumar
Mobile no..[protected] [protected]

My handest insurance from airtel. And services by one assist. My handest damage and i claim for repair. Bt my mobile fon does not pick up more than 1 month and said to your handest can not repair. You can take 115000 rupees. And send me documents of your expence. Airtel said call one assist and one assist call airtel. I have no mobile fob last 2 month. And facing many problm. I want to back my 15000 money from airtel / one assist.

Hi,
I am hdfc bank credit card holder. Taken the credit just a month back. The bank/one assist has auto debited rs 1299 from my credit card number ending with 4312 without my concern or any prior information
I have called them several times to deactivate this service as i am not interested at all but every time they tried to convince me that it can't be deactivated and also tried to give me discount, this is completely unethical and i want to deactivate this service and refund my amount asap and don't activate in future without my knowledge

Hello there

I received sms from axis bank that rs-1799/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debitt card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Oneassist relationship number : 2529897

I had registered for one assist - wallet assist program in nov 16.in this service among other facilities provided by the company one of them was if my wallet get lost the company will replace my pan. I had lost my wallet on saturday 15 jul 17, in which among other things was my original pan card - aappw6737m (Registered with oneassist). I received an email on monday 17 jul 17 from itzeazy your documentation partner, with respect to the documentation required for issue of a duplicate pan card. As instructed in the email to me i whatsapp the scanned copy of the docs to siddharth - [protected] to be verified. Although it was not mentioned i also emailed the scanned copy to [protected]@itzeazy.com. After repeated calls to siddharth from itzeazy he informed me that the hard copies of the documents would not be required. Post which i have not received any acknowledgement for the receipt of pan card documentation either from iteazy or the government. I had called up oneassist putting up a complaint on monday 31 jul 17. I was informed that i would receive a revert within 48 hrs, however there is no revert. I wrote a complaint to both oneassit & itzeazy. Post which there were a few email communication and telephonic conversation, however none of them stated whether they require the hard copy of my application / whether i would receive an acknowledgement receipt of my application from the appropriate authority / when will i receive my pan.

Regards
Urvazi khorehmand wadia
[protected]
Relationship no.: 1452400

Please deactivate my one assist service because i'm not using this one assist.[protected] was incident my credit bill generate an amount of 1899 with out information me. Last year also generate to my account. Please personally i'm interesting this one assist. Deactivation of account i don't want your service &refund my money.
Suresh bhandari
Relationship no:1152802
[protected]
Credit card no:xx0878
[protected]@gmail.com

My handset screen got broken. I gave to oneassist. They said that the handset is beyond reparable so will give me ber amount.

Arjun mehta cust : 2146268 membership id: [protected] sr. No. : 2076988

Handset - redmi 3s prime
Handset cost - 8999
Screen repair cost - 7778!! (Unbelievable)
Ber - 6199
Loss - 3000

Oneassist is a fraud insurance company. I would suggest no one should buy its insurance.

Today i receiving credit card bill from hdfc bank an amount of 1899. Last year also deducting of my account. Actually i'm not using in this service&personally not interest one assist service. Please send me total amount of my hdfc bank account &deactivation of my registered one assist service.
Mobile no:[protected]
Credit card no:-xxxx0878
[protected]@gmail.com

Dear oneassist,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1899 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 3093. I don't want to spend money on all these things.

Please deactivate and refund my money asap
Date of incident : 03 aug 2017 and 02 aug 2018
Hdfc credit card no: xx3093
One assist relationship number : 1180152
Mobile no: [protected]

I received a call from hdfc bank to upgrade my credit card and along with that they offered me a plan of oneassist, related to the wallet insurance, i gave my consent and then i received various calls from bank and one assist. Finally i a day or two, my plan was activated (As per bank executive and one assist executive), they said that i am going to get a welcome kit soon, which i received in next 10 or so days from dhl, but it was not having any relationship number, when i called the oneassist, they asked my registered mobile number and email id, which i provided, surprisingly they said that we have no plan activated as per the information provided by you, they advised me to send and email on [protected]@oneassist.in, i did the same and they replied me that send from your registered email id, i was using my registered email id only, i again called oneassist and they said, you please try again, i did the same and received the similar reply, then i approached my bank, they said that we are sending an email to one assist and you will received a call from them with in an hour or so, but no call came, then i once again called up one assist and they said we have not received any email from bank, now i have became ping pong boll between bank and one assist both. They say they are helping but query is not resolved till now. One and a half month is already gone and the money is debited to me. The entire episode is happening since first week of july, i received email from bank on 24th july from creditcardops. [protected]@hdfcbank.net. If the complaint is not resolved then unfortunately i have to request consumer court to interfere in this matter.

On 16th june a claim was raised for my mobile.
Documents and handset images were submitted to the one assist team.
On 26th june the handset and claim form was picked up and a receipt was given by the courier guy.
After following up with customer care and sending emails, escalation team gets in touch saying that the handset has not reached them and was asking for a acknowledgment receipt image.
On 11th july day i get a call from their courier partner saying that the handset had been given back to me and started accusing me saying that i am lying but that was not true. Asking for a proof he dint not had any answer.
After a day escalation team says that the handset was lying with their courier guy and it was not submitted to them.
On 17th july escalation team gets in touch asking for the claim form and necessary documents.
After submitting it again to them they assure me that the handset will be repaired as early as possible.
Escalation team received the handset on 24th july and the handset was in working condition.
On 1st august i receive an email stating that the claim has been passed in ber (Beyond economic repair) and asking for documents for payment transfer.
As mother board repair cost is rs 6000/- it is going in ber.
Since 15 days i am saying that ber is not acceptable by me as the handset was lying with the courier partner and it has been mishandled by them.
I want my handset repaired