OneAssist Consumer Solutions Complaints & Reviews

I got a call from One Asist. They explained their plan on call and started debit amount from My bank account without any registration or my signature or any form fill up. They are doing debit my money from last 2 years. Now again I got message that plan will be auto renew. I want all my money back and deactivate the plans as I did not register for it. I am getting emails feom One Asist on My email Id [protected]@gmail.com. Please resolve...

Dear One Assist,
1. My wife Deepali tripathi (RELATIONSHIP NUMBER 1249866) had reported fraudulent transaction on her ICICI debit card on 05 Aug for an amount of Rs 7899/-.
2. Your representative told that they would send a form to fill up and submit to get this amount returned to her. However, nobody has sent any form after that although 10 days have passed now.
3. For this particular transaction in particular we are...

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 3800 from my credit card xxx3941

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:3800....

U debit my credit card rs2999 on[protected] to activate wallet proction for 2 year without my permission. I complain u then u convert for 1 (One) year to 1399 rs and promise me returns my money rs 1599/00 in one week till 10 august. But i can't receive my money till date. I request u pls returns my money in 24 hours. Otherwise i will see u in consumer court....

I got a call from One assist support team. Support team provided me completely fake and fraudulent(HDFC credit card annual fee will be 0 for life time) information and make me to take policy. I called to HDFC customer service center to confirm on that. They said no such type of offers. I raised so many complaints to cancel that policy. I received so many calls from One assist team they are not responding me back properly. Please cancel my...

Dear Team,

I got a call from one assist regarding their plans, I told them I will review later but they charged me 1799 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 0309.I don't want to spend money on all these things.

Please deactivate and refund my money ASAP
date of incident : 21 JAN 2016 and 21 JAN 2017
HDFC Credit...

The one assist company is deducting membership fee from my credit card account without my permission. I don't want their service anymore. I have never registered my cards in ONE ASSIST. Yet they they are deducting an amount from my credit card account. I want want subscribe One assist as early as possible

One Assist relationship No. 544933
Plan: Enhanced WA Privilege Single Plan

Yours faithfully
br...

Please deactivate this plan immidiately and refund my money back to my account. Already you charged Rs. 1899/- and 1899/- twice to my account without my permission. Already called 2 times but not getting proper response.

Kindly help me in getting my money back. Its already 15 days and i'm not getting any clue in that how i'll receive my money back....

I do have a credit card of hdfc bank
And on my card multiple charges have been applied what are they
I have already applied for the cancellation of the service even then why these are applied to my card
I want a instant solution of that
The amount is freaking me out

My contact no is +91-[protected]
Have a look at the attached photo and tell me what are they
M very disappointed...

Hi
I got a message from ICICI Bank that One assist has deducted ₹1899 on 7th August 2017. "without my permission" I don't understand how my debit card/bank account be accessed like this without my consent, and as of now I don't want any of the services provided by one-assist. I want my money back.
The company moto is to give protection to customers debit/ credit cards but I don't think it is protected. Deducting money without...

I have raised a claim for my mobile and submitted for the same. They have done the repair but, delivered the mobile without a sim tray in it. Raised a complaint on 8th Aug 2017. Still no update on this. They have taken nearly 1 month to just repair and after one month they sent back my mobile without sim tray.

Every time I call them they are asking me to wait for 48hrs. I called them three times after every 48 hrs. But, still...

I wanted a protection plan for my phone so the sales executive called me 16 times in one day requesting to register the plan. He also promised that he will register my plan as soon as i make the payment. Once i made the payment he did not fulfil any promises he made. So i called the customer care and they said they will do it within 48 and nothing happens.

i made a cancellation request on 8th august 2017. And till the date...

I am one of your customer and i made a cancellation request on 27th july 2017. And till the date of 10th august i am not getting any amount. When everytime i make a call you are conviencing me that i will get the amount in some days. And till now i dont get any amount from you. I have paid an amount of1279/- on 21st july. Is this the way to provide your service?? This is totally nonsence. I want my money back within 2-3 days and if you cant...

Hi,
Iam using hdfc credit card. Without any intimation you have deducted the amount of rs.1899 from my credit card

As last year also i requested you to cancel this plan but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I didn't receive any message or email for this plan expiry date but simply you have deducted...

Hi team

One assist debited ₹1399 from my newly received credit card. I asked them for a cancellation but they are not ready to cancel. Customer representative says it can't be canceled. My card is not even active yet still they have issue canceling it. I have never used oneassist plan so far. I don't want to use their plan and want immediate cancellation and refund in my card.

Name: alok singh
Card no.:...

Dear brijesh

Already i made an complaint on that your one assist team has activated one assist plan on my credit card. On behalf of my complaint you had said that your plan has been cancelled, but i didn't receive any alerts or messages from your side. Today i had received an courier from your side, please make an concern on this and refund my 1399 rupee asap, otherwise i will make complaints further more on your site my one...

I have redmi note 4 and i sent to oneassist for screen repair when i received phone still my phone is not start. I registered complaint in oneassist.

Registered complaint at 3 August but still no one replay every time i call u yhe give new timeline worst ever service

CN u tell me whats is status of Device Claim – Service Request # 2117822. Still no one repick up. I already registered complaint at 3 August...

Dear team, i took insurance of my mobile mi-note - 4, after two month it got damaged, i have informed one assist team, now 8 days has passed but no any good resolution provided from one assist team. It feels they cheat the customers or they are very poor in customer services. My service request no - 2211200. Please look into the matter and passed the claim as soon as possible...

Dear sir.
I have raised a claim for my mobile vide no. 2213385 but has been rejected stating "claim not required" also mentioning "delay submission" on 06/08/2017. Whereas i submitted the claim well in time schedule.

Earlier in the month october-january i raised a claim on account of the same mobile but was traced by the police, so i sent a mail stating that the claim is not required, but presently i have no where stated...

Dear oneassist

I am upendra mohanty, i'm using hdfc credit card since last one week, and card number ending with 1387. My account is activated with one assist mfee and charged amount rs 1299 without my knowledge on date: 01/08/2017.

I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Name : upendra...