OneAssist Consumer Solutions Complaints & Reviews

Address: 795002

Hi, yesterday i forgot to provide the necessary document. Sr[protected]. My icici ac no is[protected] and my mobile no is [protected]. Kindly do the needful i would be very thankful to you all. Looking forward for positive result. Because of this thing i have been disturbed mentally. So pliz cancel my plan once and for all then i would get peace. Thank you. M. Lekngayo.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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B

Baheti78

from Mumbai, Maharashtra

Jul 13, 2017

Due to mistakenly opted for one assist in my hdfc credit card for which I never wanted auto debit of rs 1299 has been charged please cancel this services and refund the full amount

Thanks
Arpita
Card ending 0267

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OneAssist Consumer Solutions Customer Care's response, Jul 14, 2017

Verified Support

Dear Arpita,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepali

Team OneAssist

A

anandshree

from Bhimavaram, Andhra Pradesh

Jul 13, 2017

Hi Team I got a email from oneAssist that 1700 rs will be automatically deducted from my account.
This was activated from aug 2016 and i already informed the team to cancel the auto deduction process as I am not interested to have this service.
I am not sure how exactly this is activated. Can you please deactivate it ASAp.

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OneAssist Consumer Solutions Customer Care's response, Jul 14, 2017

Verified Support

Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards,

Deepika

Team OneAssist

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.oneassist.in

Hi,

I tried reaching you multiple times for closing of my account in oneassit over tool free number and even over emails.. All the response i am getting from you guys are that you will call back in 48 hours. Its been a week i am following it up and still i didn't got any update.
My renewal date is getting near and still you are not responding to my request.
Kindly close this account before the renewal date

Thanks,
Swathi

Aug 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Swathi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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I don't get any call or access to activate this one assist membership. But they are automatically debited my hdfc credit card account rs.1299 without my knowledge. I don't agree to activate this one assist membership and deactivate the membership of oneassist. Please refund my money.

Don's active this type subscription in future without my knowledge.

Credit card :[protected]
Harpreet singh
Mobile : [protected]
Email : [protected]@ymail.com

Aug 21, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Harpreet,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2150367 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Bangalore, Karnataka

Website: icici customercare

Please refund my money back... I havent agreed for this service then there is no need for unnecessary deduction of amount so kindly return my money else i will remove account from icici.. I made a online purchase of 10, 999rps but after 4hours i again got another message that 1899 is deducted from my account at oneassist i dont even know what it is

Aug 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Linda,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

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Address: Mumbai City, Maharashtra, 380008

Website: www.oneassist.in/contactus

I am having my membership with oneassist for credit card / pan card / driving license protection.

I have already spoken to your customer care dept regarding not continuing my membership any more.
My membership no is [protected].
My services are expiring in aug'2017. (2/8/2017).

Kindly do not renew my membership any more.

I had better experience in past. When in need i tried calling several time on given telephone numbers but no one was picking the phone. Several times there were call drops - in spite of having good coverage at my end, calls at your end got automatically were disconnecting. Any way, now i am no more interested in continuing the services.

Please do not renew my services any more

Thank you
Regards

Hiral mody

Aug 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Hiral,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2150340.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

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We highly regret to inform that, we had recieved a message stating
Membership fee has been debited on your card ending 8194
Membership will be processed and well come kit despatched shortly. The said message has been sent to mobile today at 2.00pm
We just cannot understand how the concerned department can do this
Without our prior consent. Also keeping us in dark how much and why should
They debit the amount with out our knowledge.
We request the dept to kindly not to debit the amount, and also to reverse
The amount if already debited.
Hoping early steps regarding the issue.
Request to rectify such issues in future. Also inform the step taken under
Copy to us
Regards.
B. Mohamed imtiyaz ali [protected]
Anekal-bangalore-562106

Aug 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 12, 2017

Updated by B.Mohamed imtiyaz ali One Assist is directly debiting in our credit card account with out taking prior consent from us.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mohamed,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No.2151106.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

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Address: 600077

Website: [email protected]

Sir,

I didnt got any call from one assist regarding their plans, but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my kotak credit card ending with 6170. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is davidj. [protected]@gmail.com

Thanks & regards
David

Aug 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear David,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2150450.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: 302024

This company is as like as chinese company, means you can't trust them. They are pertaining like insurance company but in the last moment they told you that they are just a mediated between insurance company and customer. They don't have any intention to resolve the problem, they just wanted to fool the customer. At least this i experienced my self 70 days. They are not able to resolve any problem, they just pass the ball in another court. My customer id was 1956157

Aug 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mayank,

Greetings from OneAssist..!!!

We are sorry to hear about your experience and regret the inconvenience caused to you.

Please specify the issue that you are facing so that we can arrange a immediate callback for you.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

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P

piyushunfortunatecustomerofoneassist

from Allahabad, Uttar Pradesh

Jul 13, 2017

My name is Piyush not mayank, and it is been visible also in my title. Second, if you go through my customer Id than you can also know this easily, but I m sure you didn't go through, because you just want to pass the ball on another court, as I said this before.

So go though If you have access on your customer data than mail it again. Now I am pretty sure that your company is sort of a fraud company as like other Chinese goods... You people try to play again and again, because you know that many of the customers don't have time to devote on these issues. Sorry to be your customer or I can say unfortunate customer.

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Address: 795002

Hi, i am using icici credit card n i had used one assist for one year n now i would like to cancel the plan. I had called up 3 times to ur customer care of one assist n they said that confirmation call will come to you in 48 hrs but till now nothing happened. Last year also i requested you to cancel but you have said the plan will be cancelled in one year. My plan expire today but before the expiry money had been deducted from my account. This is unacceptable so kindly refund my money and cancel my plan or i would be force to take a legal help. M. Lekngayo

Aug 26, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

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Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

My credit card ending 6520 has been subscribed for wallet assist and rs.1799 debited to my account without my knowledge. I just want to cancel my wallet assist subscription and refund amount to my account as i don't require any protection on my cards. So its of no use for me. I request to cancel my membership and refund my amount into my credit card immediately or i'll have to take legal action against you.

I have mailed you in advance before the expiration date and even called the customer care for the same but then also no action was taken.

For auto renewal simply sending an email and debiting the account is totally unfair.

Please deactivate your subscription and i want my money back.
Customer id: [protected]
Name : virendra srivastava

Aug 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kirti,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2150277.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

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Address: Chennai, Tamil Nadu, 600073

Hi,
My hdfc card has been deducted for one assist services one year ago without my knowledge and i'm trying for long time to cancel one assist subscription. Unfortunately no one responded to process the cancellations.

Appreciate if this service is cancelled at the earliest, otherwise i need to take next actions.

Registered mobile: [protected] / [protected] (Recently requested to update)

Thanks
Balakavitha
[protected]@gmail.com

Aug 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Kavitha,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2150251.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

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Address: Muktsar, Punjab, 152026

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13.59hrs. 12 july 2017
Hdfc credit card no. Xxxxxxxxxx9252
Oneassist relationship number : 485230

Aug 19, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Gaurav,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2150459.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: New Delhi, Delhi, 110049

I have being regularly calling on your customer care no from last 8-9 days. You said, you provide hassle free services to your customers but its being hasrshing now for me atleast my previous claim is not closed yet my claim id was #2001214 i've received a mail from your side that the claim has being completed. But in your system it is still showing pending and all.. So i have a request to you guys to look our my concern as this is quite frustating and becoming irritating too..

Aug 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Roopali,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards,

Deepika

Team OneAssist

Verified Support

Jul 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Roopali,

Greetings from OneAssist...!

Our team was trying to reach however, your number was not reachable. We have closed your old Service Request number. You can now a raise a new claim by calling our Customer Care team on[protected] toll-free.

Hope your query is now resolved.

Regards,

Deepika

Team OneAssist

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Address: Mumbai City, Maharashtra, 400049

Website: www.oneassist.in

I received sms from kotak bank that rs-1299/- deducted from my credit card to one assist plan on 11/6/17. Without my permission.. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
Instead they are trying to upsell me, which is very unprofessional on their part.

Please deactivate and refund my money asap
Date of incident : 11/06/2017
Kotak credit card no. Xx8964

Aug 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 12, 2017

Updated by maheshsingh18 OneAssist Relationship Number : 2359432

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mrs Singh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2150430.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: 122001

Website: www.oneassist.in

Hello there

I received sms from kotak mahindra bank that rs 1299/- is deducted from my credit card to one assist plan. Without my permission. I didn't apply for any of such plan and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 16:23hrs. 11th july 2017
Kotak credit card no. Xxxxxxxx9155
Oneassist relationship number : 2359687

Aug 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Harshith,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2147378.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: Sirmaur, Himachal Pradesh, 173025

Website: one assist

What the hell is this without my confirmation you have done renewal of my policy.
How could you do this without my information, i dont want to renew this policy.

Seriously this is a crime, please take a note and return the same amount you have deducted.

I will take serious action against the bank, how could bank give my money to anybody without my confirmation.

Please revert asap.

Thanx

Uday singh

Aug 21, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Uday,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

Your Membership Renewal was due on 27th July, 2017 however, as per your request, we have cancelled your plan vide service request No. 2147416.

Please be assured that you won't be charged an annual fee for Renewal henceforth.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: 122001

Website: www.oneassist.in

Hello there

I received sms from kotak mahindra bank that rs 1299/- is deducted from my credit card to one assist plan. Without my permission. I didn't apply for any of such plan and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 16:11hrs. 11th july 2017
Kotak credit card no. Xxxxxxxx8556
Oneassist relationship number : 637431

Aug 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

OneAssist Consumer Solutions Customer Care's response Dear Nallapa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2147435.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: 742304

Website: oneassist.in

Vendor pick up was assigned but they were unable to collect my device as my pin code was non servicble area so i asked to shipped the product manually and promised to refund curior charges, i already sent the curior recipt to the logistic department, they assured the refund is in process but not credited yet, i have contacted multiple times regarding this issue, but no valid supoort is still given, please help

+1 photos

Aug 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

Thank you for sending us the courier receipt. However, we are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

Verified Support

Jul 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rahul,

Greetings from OneAssist..!

The status was shared over the call by our team. We hope your query was addressed.

Regards

Sagar

Team OneAssist

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Address: Kolkata, West Bengal, 742304

Website: na

Vendor pick up was assigned but they were unable to collect my device as my pin code was non servicble area so i asked to shipped the product manually and promised to refund curior charges, i already sent the curior recipt to the logistic department, they assured the refund is in process but not credited yet, indly do needfull, multiple time i have contacted regarding this but no valid response is still given to me

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Address: Kolkata, West Bengal, 700023

Website: www.oneassist.in/OASYS/private/customer

Hi,

I am arjun shaw, my relationship no is 1168759, id - [protected], plan - enhanced wa single plan, my phone number is [protected].

I received a letter of renewal from one assist. And i decided to close it as i am not having the usage now.

I have called multiple times and asked to close my policy in [protected] (One assist live uninterrupted) — https://www.oneassist.in/OASYS/private/customer[website], which is running and i don't wish to continue. Policy's last day is end of july.

The policy seems to be inactive as the customer agent said, but my money rs 1899 (Icici bank) has been deducted even when i did not renew it.

Date of deduction - 10/7/2017
Date of renewal/ last date - july end

I don't understand this sort of cheating and fraud and who granted permission to deduct from my account.

Refund my money, i don't want one assist to continue,.

+1 photos

Jul 21, 2017

Complaint marked as Resolved

Delayed Response as expected Hold on !! Mailed to one assist, contacted via app, and raised complaint here Finally money got credited. Unnecessary harassment even if closure request made much before renewal date No co-ordination between customer care and executives money deducted after i requested to close

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 11, 2017

Updated by [email protected] The transaction number or id -- WPP-SR[protected]Renewal

Verified Support

Jul 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Arjun,

Greetings from OneAssist..!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you soon for the same.

We appreciate your patience in the interim.

Regards,

Deepika

Team OneAssist

Verified Support

Jul 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Arjun,

Greetings from OneAssist..!

We tried calling you on your registered number, but your number was not reachable. We request you to share your alternate number or suitable time with us to contact you.

Regards,

Deepika

Team OneAssist

Jul 16, 2017

Updated by [email protected] Hi Deepika,

Please use [protected].

Regards,
Arjun Shaw

Jul 18, 2017

Updated by [email protected] Hi Deepika,

There is no timing as such.

Regards,
Arjun Shaw

Jul 20, 2017

Updated by [email protected] Hi OneAssist,

Now both the numbers are active

You can call the same

Jul 20, 2017

Updated by [email protected] Please find the deducted transaction reciept

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 162

Taking money illegally

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Please close my One Assist account

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Cancel one assist & refund my money (Credit card)

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Deducted 1899

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Cancellation of membership

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One assist charges without information

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Unwanted debit amount

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Mobile Insurance

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Taking money illegally

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Cancellation of my subscription and refund my money

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Cancel one assist service on my HDFC credit card

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Payment deduction

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Pending claim #2001214

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Unauthorized credit card charges

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Deactivate one assist plan

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Renewal of policy privilege has been done done without my information

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Deactivate one assist plan

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Self shipping charges for courier amount refund device claim service request # 2093540

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Self shipping charges for courier amount refund device claim service request # 2093540

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Charged 1899 before the plan expiry, even after calling

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