OneAssist Consumer Solutions Complaints & Reviews

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13.59hrs. 12 july 2017
Hdfc credit card no. Xxxxxxxxxx9252
Oneassist relationship number : 485230

I have being regularly calling on your customer care no from last 8-9 days. You said, you provide hassle free services to your customers but its being hasrshing now for me atleast my previous claim is not closed yet my claim id was #2001214 i've received a mail from your side that the claim has being completed. But in your system it is still showing pending and all.. So i have a request to you guys to look our my concern as this is quite frustating and becoming irritating too..

I received sms from kotak bank that rs-1299/- deducted from my credit card to one assist plan on 11/6/17. Without my permission.. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
Instead they are trying to upsell me, which is very unprofessional on their part.

Please deactivate and refund my money asap
Date of incident : 11/06/2017
Kotak credit card no. Xx8964

Hello there

I received sms from kotak mahindra bank that rs 1299/- is deducted from my credit card to one assist plan. Without my permission. I didn't apply for any of such plan and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 16:23hrs. 11th july 2017
Kotak credit card no. Xxxxxxxx9155
Oneassist relationship number : 2359687

What the hell is this without my confirmation you have done renewal of my policy.
How could you do this without my information, i dont want to renew this policy.

Seriously this is a crime, please take a note and return the same amount you have deducted.

I will take serious action against the bank, how could bank give my money to anybody without my confirmation.

Please revert asap.

Thanx

Uday singh

Hello there

I received sms from kotak mahindra bank that rs 1299/- is deducted from my credit card to one assist plan. Without my permission. I didn't apply for any of such plan and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act.

Please deactivate and refund my money asap
Date of incident : 16:11hrs. 11th july 2017
Kotak credit card no. Xxxxxxxx8556
Oneassist relationship number : 637431

Vendor pick up was assigned but they were unable to collect my device as my pin code was non servicble area so i asked to shipped the product manually and promised to refund curior charges, i already sent the curior recipt to the logistic department, they assured the refund is in process but not credited yet, i have contacted multiple times regarding this issue, but no valid supoort is still given, please help

Vendor pick up was assigned but they were unable to collect my device as my pin code was non servicble area so i asked to shipped the product manually and promised to refund curior charges, i already sent the curior recipt to the logistic department, they assured the refund is in process but not credited yet, indly do needfull, multiple time i have contacted regarding this but no valid response is still given to me

Hi,

I am arjun shaw, my relationship no is 1168759, id - [protected], plan - enhanced wa single plan, my phone number is [protected].

I received a letter of renewal from one assist. And i decided to close it as i am not having the usage now.

I have called multiple times and asked to close my policy in [protected] (One assist live uninterrupted) — https://www.oneassist.in/OASYS/private/customer[website], which is running and i don't wish to continue. Policy's last day is end of july.

The policy seems to be inactive as the customer agent said, but my money rs 1899 (Icici bank) has been deducted even when i did not renew it.

Date of deduction - 10/7/2017
Date of renewal/ last date - july end

I don't understand this sort of cheating and fraud and who granted permission to deduct from my account.

Refund my money, i don't want one assist to continue,.

I received sms from kotak bank today that rs-1299/- deducted from my credit card to one assist membership fee. Kotak customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back.

Please deactivate and refund my money asap
A transaction of rs.1299 has been done on your kotak credit card no. Xx2226 at oneassist on 11-jul-2017.
Name:umesh khiwal
Date of incident : 11/07/2017
Hdfc credit card no. Xx2226
Mobile no: [protected]
Oneassist relationship number : 2359645

One assist called me few days back and i sent them so many mails for not activating this plan and they replied back that my number is not registered for this plan.
Still after few days one assist has activated and charged me rs1299 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my rs1299.

My mobile honor 6x screen is damaged. I have taken one assist insurance through online while purchasing mobile from amazon.in. On june 1, the documents have been verified and pickup of the phone from onessist team took my mobile and got a mail that they received all documents. They processed and said i need to pay excess amount rs.366 for further processing. I paid on june 21 and i have the receipt. I still now didnt receive the mobile and whenever i ask the customer care team they say payment not done. I have sent a proof of payment and other mail which received from team that mobile is repaired and waiting for delivery. Please help me to get my mobile back in this regard.

Hi,

I'm using hdfc credit card. I have deducted the amount of 1799 from my credit card. It's unfortunately created pls cancel it.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Date of incident:2/7/2017
Relationship no:2317889
Name:durgakumar kunchalal

Dear team,

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: lokesh natikar
Date of incident :[protected]
Hdfc credit card no. Xx0834
Mobile no: [protected]
Email :[protected]@gmail.com

Regards,
Lokesh natikar

Hello there

I received sms from icici bank that rs-1799/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.33hrs. 10 july 2017 icici card no. Xx3045
Oneassist relationship number : 1117954

Ear sir,

My self sulinder kumar (Mob.:- [protected])

I had activate the plan of card lost on 02, 03/072017 on the befall of your representative commitment. She tell me that if i cancel the plan then the full refund of amount in my account.
On 04/07/2017 1899 rs. Are detected from my credit card and same day i place the call to your customer care for cancel the plan and he had tell me for wait for 48 hrs. For call of cancellation department.
I had wait for 48 hrs. But the call not come.
I contact again to your customer care and he tell me for wait again for 48 hrs. For call of cancellation department.
I had wait again and cancellation department call me and he tell me that the cancellation had placed and the final call will be come within 24 hrs. Please wait.

I had wait again.
On saturday one more call from your cancellation department had come and he ask me for my account no., name and ifsc code,
I had give him and he tell me that the full amount of 1899 rs. Will be credit on your account within 7 days.

But sir, today one more call from your cancellation department had come and she tell me the if in cancel the plan then it is not conform that how much amount will be refund in your account. She tell me that may be no any amount had refund to you.
She talk me 30 minutes and i always tell her for refund my amount.
She tell me that if she cancel the plan then all had lost i. E my amount as well as my plan.

Please help me sir,
I would like to refund my amount asap.

Thanks,
Sulinder
R. Mobile no. : [protected]

Hello there,
I received sms from hdfc bank today that rs-1799/- deducted from my credit card to one assist membership fee. Hdfc customer rang information.
As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. But now without my permission, the plan got renewed. I don't even know this and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money within a day.
Date of incident:08 july 2017
Hdfc credit card no. 4xxx2731
Oneassist registered mobile no: [protected]
Oneassist registered email: [protected]@gmail.com

Hi team,

Received email from oneassist that rs-1799/- wil be auto deducted from my account to one assist plan. Icici customer rang information.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8 july 2017
Mobile: [protected]

I have availed credit card from hdfc bank just a week ago and to my notice a debit of rs.1299/- regarding one assist membership fees have been made, neither did i avail or opt for the one assist services and i am not at all interested and willing to continue with the same. Such kond of deduction is totally unethical and unprofessional, not at all acceptable.
I want the amount to be refunded at the earliest. Moreover had called and mailed the customer care a no. Of times but still no reply via mail or telephonic conversation with the official has been made.
Not at all customer friendly...
One assist just refund me back my rs.1299/-!!!
Mobile no.[protected]
Relationship no.2345757
Email id:neha. [protected]@gmail.com

My registered phn no. Is [protected]. I have submitted phn damaged claim since 10 months ago . After that my claim was rejected by insurance company by giving me some rubbish statement. i agreed with them so then they said my damaged phn will be delivered to me within 7 working days ..now its been 3 months that my claim is rejected and i still disnt get my phn back.