OneAssist Consumer Solutions Complaints & Reviews

I have taken mi protection plan from one-assist. My mobile got damaged on 11th june 2017 and i have filed claim on the same day. Today is 14th july 17 i. E after 1 month and 3 days still it is not settled. Initially they told me that it will be settled within 20 days. They had picked up my mobile on 10th july and still i have not got any confirmation. It is getting delayed. I am very upset with this.
I have to visit kolkata on 20th...

Hi.. I’m writing this to inform you that i had submitted my mobile phone, lumia 535, for repairing in the month of december, 2016 and i even have the receipt with me for the same but i haven’t received the repaired handset yet back. I have even called several times at your service centre but there was no positive response from your side. I’m attaching the receipt.
Kindly check and take some actions asap. I need my phone back...

Hi,

I'm using hdfc credit card. I have deducted the amount of 1799 from my credit card. It's unfortunately created pls cancel it.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same. Requesting don't activate any service.

Thankyou.

Date of incident:2/7/2017
Relationship no:2317889
Name:durgakumar...

Name: Naveen Kumar
Mobile: [protected]

Day 52:

Name: Naveen Kumar R
SR Request Number: 2055923

Its been 52 days since I had handed over my Redmi note 3 mobile for a simple "Display Change", I repeat it's for a display change and I had paid 500 Rs for this useless mobile insurance policy from an useless company and I had additionally paid Rs 303 for the pathetic service which...

I'm using hdfc credit card. Without any intimation oneassist deducted the amount for privilege subscription for the period[protected]

As last year also i requested you to cancel but oneassist team have said that the plan will be cancelled in one year, but now i have reminder to oneassist don't repeat again and kindly deactivate my oneassist account.

Please deactivate asap.

Name: sudhakar. K. Abr...

Dear arush,

Greetings from oneassist...!!

I received your concern regarding repickup of your handset.

I have escalated your case on a urgent basis to the concern team.

Shortly they will revert you back with the resolution.

Please allow us sometime to help you better.

If you require any further assistance, please write us email or contact us on toll...

Hi, yesterday i forgot to provide the necessary document. Sr[protected]. My icici ac no is[protected] and my mobile no is [protected]. Kindly do the needful i would be very thankful to you all. Looking forward for positive result. Because of this thing i have been disturbed mentally. So pliz cancel my plan once and for all then i would get peace. Thank you. M. Lekngayo....

Hi,

I tried reaching you multiple times for closing of my account in oneassit over tool free number and even over emails.. All the response i am getting from you guys are that you will call back in 48 hours. Its been a week i am following it up and still i didn't got any update.
My renewal date is getting near and still you are not responding to my request.
Kindly close this account before the renewal datebr...

I don't get any call or access to activate this one assist membership. But they are automatically debited my hdfc credit card account rs.1299 without my knowledge. I don't agree to activate this one assist membership and deactivate the membership of oneassist. Please refund my money.

Don's active this type subscription in future without my knowledge.

Credit card :[protected]
Harpreet singh
Mobile...

Please refund my money back... I havent agreed for this service then there is no need for unnecessary deduction of amount so kindly return my money else i will remove account from icici.. I made a online purchase of 10, 999rps but after 4hours i again got another message that 1899 is deducted from my account at oneassist i dont even know what it is...

I am having my membership with oneassist for credit card / pan card / driving license protection.

I have already spoken to your customer care dept regarding not continuing my membership any more.
My membership no is [protected].
My services are expiring in aug'2017. (2/8/2017).

Kindly do not renew my membership any more.

I had better experience in past. When in need i tried calling...

We highly regret to inform that, we had recieved a message stating
Membership fee has been debited on your card ending 8194
Membership will be processed and well come kit despatched shortly. The said message has been sent to mobile today at 2.00pm
We just cannot understand how the concerned department can do this
Without our prior consent. Also keeping us in dark how much and why should
They debit the...

Sir,

I didnt got any call from one assist regarding their plans, but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my kotak credit card ending with 6170. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is davidj. [protected]@gmail.com

Thanks & regards
David...

This company is as like as chinese company, means you can't trust them. They are pertaining like insurance company but in the last moment they told you that they are just a mediated between insurance company and customer. They don't have any intention to resolve the problem, they just wanted to fool the customer. At least this i experienced my self 70 days. They are not able to resolve any problem, they just pass the ball in another court....

Hi, i am using icici credit card n i had used one assist for one year n now i would like to cancel the plan. I had called up 3 times to ur customer care of one assist n they said that confirmation call will come to you in 48 hrs but till now nothing happened. Last year also i requested you to cancel but you have said the plan will be cancelled in one year. My plan expire today but before the expiry money had been deducted from my account....

My credit card ending 6520 has been subscribed for wallet assist and rs.1799 debited to my account without my knowledge. I just want to cancel my wallet assist subscription and refund amount to my account as i don't require any protection on my cards. So its of no use for me. I request to cancel my membership and refund my amount into my credit card immediately or i'll have to take legal action against you.

I have mailed you...

Hi,
My hdfc card has been deducted for one assist services one year ago without my knowledge and i'm trying for long time to cancel one assist subscription. Unfortunately no one responded to process the cancellations.

Appreciate if this service is cancelled at the earliest, otherwise i need to take next actions.

Registered mobile: [protected] / [protected] (Recently requested to update)

Thanksbr...

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13.59hrs. 12 july 2017
Hdfc credit card...

I have being regularly calling on your customer care no from last 8-9 days. You said, you provide hassle free services to your customers but its being hasrshing now for me atleast my previous claim is not closed yet my claim id was #2001214 i've received a mail from your side that the claim has being completed. But in your system it is still showing pending and all.. So i have a request to you guys to look our my concern as this is quite...

I received sms from kotak bank that rs-1299/- deducted from my credit card to one assist plan on 11/6/17. Without my permission.. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
Instead they are trying to upsell me, which is very unprofessional on...