OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I want my money back with immediate action.

Please deactivate and refund my money asap
Name: vanumu sai kiran
Date of incident : 05/05/2017
Account no: xxxxxxxxxx4007
Mobile no: [protected]

Dear sir/madam, last year also despite my refusal to renew the renewal of membership, rs.1299 deducted from my credit card. This year also i have received a renewal notice today i 16/07/2017 for renewing and auto debit from my credit card. Please deactivate/cancel this renewal. I may be compel to file a consumer complaint i[censored] r not taking appropriate action.
Details are:
Relationship no.507040
Hdfc credit card,
Email: [protected]@gmail.com

Please refund my previous year money also.

Thanks & regards.
Ningthoujam ronibala devi

Hi
This side amit kumar sir i was took a mobile insurance with one assist company back 2-3 month ago, few days before my phone was damaged, that regarding i told to one assist company and they want some document for my side which i was already uploaded, to 27/06/2017 and they told me a courier boy come to my home and pick the phone, but till date no any person come to my home or don’t to pick my damaged phone, i make lots of call for one assist company call center but they can’t provide me with a satisfied answer, how these companies provide license by government when they cheated to customer, what is the insurance means i can’t understand, show to this company behavior, so it’s my humble request kindly do something.
Thanks.
Insurance holer name - amit kumar
Claim vide service request number 2106168
Mo no -[protected]

Hi,

I received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan, without my permission. As last year also i've requested you to cancel but you have said that the plan will be cancelled in one year. But now it was again repeated and saying that auto renewed without my approval or intimation.

This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap

Name: goutam sahoo
Date of incident : 14/07/2017
Hdfc credit card no. Xxxx5710
Mobile no: [protected]
E-mail : goutam. [protected]@gmail.com

Dear one assist,

Please stop making frauds of the people's hard earned money. You are nonetheless than a criminal of the highest rank.
Recently, i visited hdfc bank and they offered me a credit card. The bank staff filled my form and told it will be delivered in few days at your address. Before the credit card got delivered at my home, i received an email from one assist that thank you for buying our product and charged me with rs 1299/-. I went to bank and they spoke with customer care for one assist, they asked to wait for 48 hours and i will be receiving a call for cancellation. I waited but there was no call. I went again to hdfc and again we spoke with one assist customer care and they asked to wait again for 48 hours, i asked to the agent to pass on the phone to his manager or senior level as he was having no idea of what he is talking about and just speaking his speech. But he denied passing on the phone. Then i received an email from one assist that i have to pay 1299/- before the due date or interest will be charged. Then i received a message on my phone that an emi has been implicated on my card to pay the due amounts.

My registered mobile num is [protected]

This is extreme #. Hdfc should not entertain such types of fraud agencies who literally scams the people's money.

I sent my damaged phone to the one assist to claim the inssurance. The took a lot of time to repair the phone almost after 45 days they sent the the phone that too after the complaint. When i recieved the phone the sim tray was not in the phone when i contacted them they told me that they are not responsible for the accessories. But the sim tray is not the accessory its the part of the phone which was also damaged. So its their rsponsiblity to repair the whole set. Now they are not respondind to my complaint. My customer id is 1588894

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Deducted date : 14-jul-2017
Name : praveen kumar guda

I have received a message from KOTAK MAHENDRA BANK That RS -1299/- deducted from my credit card to one assist plan. Without my permission... i also got a mail from one assist team. i don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Please deactivate and refund my money ASAP
Date of incident :8.48pm . 14 july 2017
Kotak credit card No.xx7595
OneAssist Relationship Number : 1122857

2years ago i got a call from a lady by unknown number.

She was asking & trying to convince me to take debit card insurance policy.

I strictly said 'no i don't need any policy like that'.

But next day above 1900₹ debited by the name of one assist from my icici bank account.

It is continued followed years also.

So please deactivate this service for my icici bank account.

I have recently applied for icici credit card. I received my card on 12 jul 17 only. Within a day one assist had activated the plan and deducted 1399 which im not interested. I want icici to take immediate action and stop this subscription. Else i want to return my card without any usage.

One assist relationship number : 2377894

Thanks,
Lt jayashankar j

2 days back i got a mail through one assist, in that mail they informed me for renewal. At that time i just contact one assist customer service to deactivate my plan. They said me with in 48 hrs our team member will consult you and they will deactivate. Still 72 hrs are completed no one didn't consult me. Today i got renewal intimation notice from one assist. I don't want to continue in this plan. Please deactivate my plan...

One assist relationship number : 1124072
Valid upto: 24-jul-2017

I don't get any call or access to activate this one assist membership. But they are automatically debited from my father's icici saving account rs.1299 without his knowledge. I don't agree to activate this one assist membership and deactivate the membership of oneassist. Please refund my money.

I talked to your customer representative today and he told me that he had record of the phone conversation with my father, but when i asked him to present me the same, then he refused. Also he offered me to take a discount of rs 399 on the plan and continue with the service.

I still want to deactivate the service and refund my money and please don't activate this type subscription in future without my knowledge.

Name: prateek singh
Father name: umesh kumar
Mobile : [protected]
Father mobile: [protected]
Email : ps. [protected]@gmail.com
Relationship no: 1072477
Plan: power individual

Sir, i have purchased a prolong plan
Relationship no.1737772.
I have been provided with wrong information that this extended warranty will be reflected on apple's
Official website
But there is no such thing visible
So i want a full refund against this
I registered this complaint also with the officials of oneassist but there is no response.
Name:devinder sachdeva
Email:[protected]@gmail.com

I have purchased a mobile from amazon on the mid of april of 2017. I had 'secured' my mobile with oneassist protection plan. When my mobile was damaged due to liquid contact, i had filed a claim hoping to get the issue fixed. But then, oneassist customer care calls me and tells me that the claim must have been made within 48 hours of the damage of the mobile which i was not aware of (I had filed the claim 10 days after the date of damage because i really busy throughout the whole week) and so they rejected my claim and said that i must repair my mobile at my own expense. Dear oneassist, you actually took inr 1299 to say that i must have filed a claim within 48 days huh? Well, in that case, you must change the front cover of your product form 'accidental physical and liquid damage protection' to 'accidental physical and liquid damage protection if you file your claim within 2 days or else you are on your own'. People like us pay you for our phone's security and not for you coming up with this 'i dont care' answer

I have taken mi protection plan from one-assist. My mobile got damaged on 11th june 2017 and i have filed claim on the same day. Today is 14th july 17 i. E after 1 month and 3 days still it is not settled. Initially they told me that it will be settled within 20 days. They had picked up my mobile on 10th july and still i have not got any confirmation. It is getting delayed. I am very upset with this.
I have to visit kolkata on 20th july 2017 and without mobile it is getting very difficult as all data are stored in that only.

Request you to kindly look into the matter and please deliver my handset withing 20th july 17.

Hi.. I’m writing this to inform you that i had submitted my mobile phone, lumia 535, for repairing in the month of december, 2016 and i even have the receipt with me for the same but i haven’t received the repaired handset yet back. I have even called several times at your service centre but there was no positive response from your side. I’m attaching the receipt.
Kindly check and take some actions asap. I need my phone back to me immediately.

Hi,

I'm using hdfc credit card. I have deducted the amount of 1799 from my credit card. It's unfortunately created pls cancel it.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same. Requesting don't activate any service.

Thankyou.

Date of incident:2/7/2017
Relationship no:2317889
Name:durgakumar kunchalal

Name: Naveen Kumar
Mobile: [protected]

Day 52:

Name: Naveen Kumar R
SR Request Number: 2055923

Its been 52 days since I had handed over my Redmi note 3 mobile for a simple "Display Change", I repeat it's for a display change and I had paid 500 Rs for this useless mobile insurance policy from an useless company and I had additionally paid Rs 303 for the pathetic service which you people charge in the name of "Excess Amount". Is one assist really a GENUINE company? Do you ever know what is the meaning of the words "Customer Service"?

I had given my mobile on May 24th, 2017. Its been 52 days as on today and I had called your executives 40+ times and I had sent 30+ mails which is of no use till today.

I feel like cheated literally after waiting for more than 50 days, I have marked MI people (India, Global and US) and IRDA in this email.

@Mi India - Why do you promote such useless companies where you can find a lot of negative reviews online? customers like us believe in your words about the insurance of a new mobile but not any more, I was a loyal customer of Xiomi and had bought 6 handsets till today for myself and my relatives but I had decided not to purchase any Xiomi products hence forth for the useless service and promoting such fraudulent company.

@IRDA - Is there a way I can complaint about this entire issue through Ombudsman?

@One Assist and @MI India - I am about to share this entire issue in my blog, FB and twitter account as well. I will take it as a personal goal that I will make sure I create awareness about the pathetic service of One Assist and MI India to at least 500 friends/relatives and will make sure that they don't subscribe for any ###### policies from this fraudulent company One Assist and they do not purchase any mobile from MI India.

I will now look for an option on how to take this legally and screw you people for the mental agony which you had given me for last 50 days.

Highly Disappointed Customer,
Naveen Kumar R

Mobile: [protected]

I'm using hdfc credit card. Without any intimation oneassist deducted the amount for privilege subscription for the period[protected]

As last year also i requested you to cancel but oneassist team have said that the plan will be cancelled in one year, but now i have reminder to oneassist don't repeat again and kindly deactivate my oneassist account.

Please deactivate asap.

Name: sudhakar. K. A
Relationship no : 587755
Hdfc credit card no. Xx4023
Mobile no: [protected]
Email : sudhakar. [protected]@gmail.com
Member ship id : [protected]

Product plan membership id purchase expiry date
Date
Walletassist privilege-individual [protected] 16-oct-16 15-oct-17

Dear arush,

Greetings from oneassist...!!

I received your concern regarding repickup of your handset.

I have escalated your case on a urgent basis to the concern team.

Shortly they will revert you back with the resolution.

Please allow us sometime to help you better.

If you require any further assistance, please write us email or contact us on toll free number[protected].

Warm regards

Nishad s.

Team oneassist.

False commitments are made by company everyday, i am tired of complaining again & again, from last 3 months my handset is defective

Arush gupta
[protected]