OneAssist Consumer Solutions Complaints & Reviews

Dear sir
My mobile was damaged on service request number 1735246 on jan 2017 but when my mobile got replaced i did not receive any documents or replacement letter.
I had a second claim service request number 1834364 on mar 18 2017 it got rejected due to replacement letter was not submitted and on 23 mar 2017 i requested a replacement letter from oneassist but till today that is 18 july 2017 there is no update from oneassist team iam regularly calling for every 48 hrs but they are not responding

I am a HDFC bank credit card holder. Few days back I got a Renewal Intimation notice from one assist. My plan validity is[protected].I'm not interested about this service and don't want this membership any more. I don't want to continue in this plan.Deactivate my plan permanently...

One assist relationship number : 1124072
Valid up to:[protected]...

आज से तीन पहले मेने 13000रुपये का फोन लिया था जिसको रिपेरिंग करने के लिए वन अस्सिटेंट की और से रखा हुवा लोगस्टिक पाटनर ने मेरे यह से 12 जुलाई को मोबाइल पिक-अप किया था। जब 17 तारीख को जब मैने ट्रेक किया तो मुझे पता चला कि मेरा मोबाइल अभी तक डिलवर नही हुवा। कारण पता करने पर मुझे पता चला कि Ecom express pvt ने मेरा मोबाइल बारिश में भिगो दिया है और पूरा डेमेज कर दिया है। यही बात की कॉम्प्लेन करने जब में oneassist को फोन किया तो उन्होंने मुजे कोई संतोष कारण जवाब नहीं दिया। और Ecom logistics ahmedabad को फोन करने पर उन्होंने बोला कि आप ऊपर कम्पलेन ना करे।

इस कारण में one assist और ecom के खिलाफ कंज़्यूमर कोर्ट करूँगा और अखबार में one assist और ecom की लापरवाही के बारे में छपवउँग।

यह मेल आपके पर किये जाने वाले केस के बारे में इन्फॉर्मर करने किये गए है

Sagar
Complaint number
2164052

My service request_1905550, relationship no.874483. After 2.5 months they delivered a dead phone that to some other cheap model. I have no words to describe their bad service. They are fail in all their service. I am frustrated with this. I have reported this and no body has any information

Its three months and nobody is there to do anything about my phone. Worst worst worst service ever i have seen. They misplaced my phone and not doing anything for this. What a wonderful insurance company. I gave my phone for repair and they misplaced it. I insured with them and i lost my phone itself wowwwww.

Now, it is 3.5 months and no body is giving any update on this. Even i believe they have lost my phone. I don't know what to do. Worst company, worst customer service. Please beware and don't buy insurance from this. If every thing goes well its fine, but if something goes wrong, you cannot find any body where you can escalate your issue. They simply don't answer your calls.

Hello

I received statmt from hdfc bank today that rs-446.05/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. Any such kind of information discussed with me at the time of credit card issuance. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: neha rani
Date of incident : 17/07/2017
Hdfc credit card no. Xx4159
Mobile no: [protected]
Email : [protected]@gmail.com

Details
17/07/2017 one assist mfee emi 446.05 dr

I have a mi max prime phone and the i have taken a mi protect on the phone.. When i call customer care they deny to do the insurance claim for my phone and it is causing a lot of problem. I have been calling up the one assist team since a month and not a single response to my query. I need a response for taking my claim on the phone at the earliest

Service request number: 2078469
I has been over a month and the company has no clue about the phone.
The due date was supposed to be 12th july..
Now the customer service is pathetic, they have no escalation procedure.. They log a callback and keep saying escalation team will call tomorrow everytime and no one ever calls.
The customer service says "please wait for 48 hours" everytime i call.
I even asked to get my phone as it is and cancel the warranty, they say they cannot do that as well.
I feel as if my phone is lost!

Dear sir /madam last year also despite my refusal to renew the renewal of membership rs.1299 deducted from my credit card. This year also. Renewing and auto debit from my credit card. Please deactivate &cancel this renewal. I may be compel to file a consumer court if you are not taking action.
Relationship no:232476
[protected]@gmail.com
[protected]
Hdfc credit card.

Hello,

I received sms that rs.1299 deducted from my hdfc credit card 1970 without my permission, how company can use my credit card. This kind o[censored]nsolicited charging of my credit card and use of my credit card by the company is really criminal act.

Please deactivate/close my a/c and refund my money asap.

Hdfc credit card #1970
One assist relationship # 227147
Amount rs.1299.

Hello there

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I want my money back with immediate action.

Please deactivate and refund my money asap
Name: vanumu sai kiran
Date of incident : 05/05/2017
Account no: xxxxxxxxxx4007
Mobile no: [protected]

Dear sir/madam, last year also despite my refusal to renew the renewal of membership, rs.1299 deducted from my credit card. This year also i have received a renewal notice today i 16/07/2017 for renewing and auto debit from my credit card. Please deactivate/cancel this renewal. I may be compel to file a consumer complaint i[censored] r not taking appropriate action.
Details are:
Relationship no.507040
Hdfc credit card,
Email: [protected]@gmail.com

Please refund my previous year money also.

Thanks & regards.
Ningthoujam ronibala devi

Hi
This side amit kumar sir i was took a mobile insurance with one assist company back 2-3 month ago, few days before my phone was damaged, that regarding i told to one assist company and they want some document for my side which i was already uploaded, to 27/06/2017 and they told me a courier boy come to my home and pick the phone, but till date no any person come to my home or don’t to pick my damaged phone, i make lots of call for one assist company call center but they can’t provide me with a satisfied answer, how these companies provide license by government when they cheated to customer, what is the insurance means i can’t understand, show to this company behavior, so it’s my humble request kindly do something.
Thanks.
Insurance holer name - amit kumar
Claim vide service request number 2106168
Mo no -[protected]

Hi,

I received sms from hdfc bank that rs-1799/- deducted from my credit card to one assist plan, without my permission. As last year also i've requested you to cancel but you have said that the plan will be cancelled in one year. But now it was again repeated and saying that auto renewed without my approval or intimation.

This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap

Name: goutam sahoo
Date of incident : 14/07/2017
Hdfc credit card no. Xxxx5710
Mobile no: [protected]
E-mail : goutam. [protected]@gmail.com

Dear one assist,

Please stop making frauds of the people's hard earned money. You are nonetheless than a criminal of the highest rank.
Recently, i visited hdfc bank and they offered me a credit card. The bank staff filled my form and told it will be delivered in few days at your address. Before the credit card got delivered at my home, i received an email from one assist that thank you for buying our product and charged me with rs 1299/-. I went to bank and they spoke with customer care for one assist, they asked to wait for 48 hours and i will be receiving a call for cancellation. I waited but there was no call. I went again to hdfc and again we spoke with one assist customer care and they asked to wait again for 48 hours, i asked to the agent to pass on the phone to his manager or senior level as he was having no idea of what he is talking about and just speaking his speech. But he denied passing on the phone. Then i received an email from one assist that i have to pay 1299/- before the due date or interest will be charged. Then i received a message on my phone that an emi has been implicated on my card to pay the due amounts.

My registered mobile num is [protected]

This is extreme #. Hdfc should not entertain such types of fraud agencies who literally scams the people's money.

I sent my damaged phone to the one assist to claim the inssurance. The took a lot of time to repair the phone almost after 45 days they sent the the phone that too after the complaint. When i recieved the phone the sim tray was not in the phone when i contacted them they told me that they are not responsible for the accessories. But the sim tray is not the accessory its the part of the phone which was also damaged. So its their rsponsiblity to repair the whole set. Now they are not respondind to my complaint. My customer id is 1588894

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Deducted date : 14-jul-2017
Name : praveen kumar guda

I have received a message from KOTAK MAHENDRA BANK That RS -1299/- deducted from my credit card to one assist plan. Without my permission... i also got a mail from one assist team. i don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Please deactivate and refund my money ASAP
Date of incident :8.48pm . 14 july 2017
Kotak credit card No.xx7595
OneAssist Relationship Number : 1122857

2years ago i got a call from a lady by unknown number.

She was asking & trying to convince me to take debit card insurance policy.

I strictly said 'no i don't need any policy like that'.

But next day above 1900₹ debited by the name of one assist from my icici bank account.

It is continued followed years also.

So please deactivate this service for my icici bank account.

I have recently applied for icici credit card. I received my card on 12 jul 17 only. Within a day one assist had activated the plan and deducted 1399 which im not interested. I want icici to take immediate action and stop this subscription. Else i want to return my card without any usage.

One assist relationship number : 2377894

Thanks,
Lt jayashankar j

2 days back i got a mail through one assist, in that mail they informed me for renewal. At that time i just contact one assist customer service to deactivate my plan. They said me with in 48 hrs our team member will consult you and they will deactivate. Still 72 hrs are completed no one didn't consult me. Today i got renewal intimation notice from one assist. I don't want to continue in this plan. Please deactivate my plan...

One assist relationship number : 1124072
Valid upto: 24-jul-2017