OneAssist Consumer Solutions Complaints & Reviews

Address: Mumbai City, Maharashtra, 400033

Please dont buy one assist insurance or mi protection plan for your phone

As they are running fake company

Please don't waste your money

I have purchased a new mi phone with mi protection plan which i paid extra 600rs on mrp

Hence after eight months my phone got damaged, i go to my one assist insurance company, they file complaint and close without informing me

When i call them they told me that your to late to complain

What nonsense they have taken more one weak to file complaint

And they are close my complaint without informing me

Please don't buy mi protection plain or one assist insurance company any plans with your any product

They are running fake company

Don't waste your money

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 562125

My phone is dropped in water bucket then its not working it showing blank and no display on that it's happened on a day before yesterday 11:35 p. M. I put on my phone in my shirt top pocket when my hand i watch the han accidentally dropped a bucket after that it's no display i want to climb on my insurance and one assistance i want to climb my policy

+4 photos

Jul 29, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We would request you to raise a Claim request by calling our Customer Care team on[protected] toll free number. Alternatively, you can also raise the claim by logging into our website.

Hope your query is resolved.

Regards

Deepali

Team OneAssist

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Address: 630001

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

One assist relationship no is 1096083

Jul 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Manikandan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2104874.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Mumbai Suburban, Maharashtra, 400059

Website: www.oneassist.in

Hello sir, mera naam shailesh madame h. Main one assist cosumer solutions nam ki company se 8 june 2017 ko 1169 rs ka mobile insurance krvaya tha. Jisme mujhe mobile tutne, paani me girne ityadi ka insurance kiya gya. Mera plan no. Ma damage non apple d2c 18k-24k yh hai. Mera phn 15 june ko screen tut gya jiske clame k liye maine apply kiya. Company ne sari formalities k bad mujhe yeh keh kr claim close kr diya ki yes cooling period k ander h.. Jiska mtlb 25 din k bhitr aap claim ni kr skte. Prntu jb maine plan liya us smy meri abdul nam ke executive se baat hue jinhone is baat ki koi jankari ni di. Kripya aap meri mdd kre. Mere pass customer care se baat ki hue call recording bhi hai jisme unhone mana h ki unhone puri jankari mujhe ni di. Or ab wo mujhe mera mobile khud bnane bol re h.

+9 photos

Jul 31, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Madaame,

Greetings from OneAssist..!

We understand your concern and regret for any inconvenience caused to you.

We have mentioned in our terms & conditions mentioned in the policy under "Insured Cover - INSURED EQUIPMENT" that any "claim event
(event of damage or theft) occurring in first 15 days of activation of the OneAssist Plan will not
be admissible for claims processing. Any claim event after 15 days from the day of activation of
the plan will be eligible for claims processing ".

Hope this resolves your query.

Regards

Deepali

Team OneAssist

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K

khasimshk

Jun 26, 2017

I have been insured my Mi 4i Mobil phone with the OneAssist Insurance for Liquid and Accidental Damage. And now my phone got Liquid damage and have submitted all the required documents, Now they are rejecting the Claim as customer negligence ( As I have put the Phone on Dinning table and which caused it fell in to water)

Reply

OneAssist Consumer Solutions Customer Care's response, Jun 27, 2017

Verified Support

Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Deepali

Team OneAssist

M

manishbunty

from Patna, Bihar

Aug 18, 2018

inappropriate excess charges demanded ( claim number 3378058) Relationship number: 2116779

I have taken mobile insurance from OneAssist and my handset screen broke down subsequently I raised a claim request and handset was taken for repair but to my surprise I was asked to pay inr 1000 as axcess charges. I asked Oneassist that my claim amount is approx 3300 so the actual excess charge would be inr 330 approx then why excess is being asked. I this oneassist reverted with twisted terms and condition mail where they ae showing changed terms and conditions justifying their demand of inr 1000, I have reverted them with all details and screenshot of their chat executive Deepalli who had clearly written i m liable to pay 10% of claim value only.

There has been no support rendered from OneAssist against my grievance, it seems they are simply interested in siphoning more amount from customer's by raising inappropriate demands at the time of claim settlement.

Mobile insurance fraud - Comment #3186866 - Image #0

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Address: Chittoor, Andhra Pradesh, 517583

Dear sir/madam,

My hdfc creditcard, ends with 2799, has been debited rs 1799 for one assist membership fee without my permission. Even i didn't get any call about this. The same thing happened last year also. I didn't recover my money though i complained several times. Kindly avoid this and refund my money.

This sort of things may affect your reputation

Customer id:69032855
Mail id: [protected]@gmail.com

Jul 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Kolkata, West Bengal, 700030

Hello sir,
I am barun mukherjee from area pin 731204, i have opted a insurance from one assist. Before a month i hand overd my mobile (Mi note 3) to them. They gave me time of 30 days for pickup to repaired to delivering. June 15 i called to them to know the status. They inform me that the handset is repaired, and it is in delivery process. So i thought it will be not more than 5 to 6 days to get it delivered back to me. But i called spontaneously from june 20 for the tracking details, the are saying same, that my handset in in delivery process.
One of them told me that my handset is handed over to ecom express a courier tied up with them. I chased for the tracking details. But they are telling me the same, my handset is in delivery process.
I want to make a complaint again one assist for giving me false information, for cheating me,.. Day by day...
What to do?

Jul 31, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Mukherjee,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the Delivery details soon.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Mukherjee,

Greetings from OneAssist..!

Our team has escalated your issue to the logistic team and are awaiting for a revert from them. We will keep you posted about the same to you.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Jul 13, 2017

Updated by barun62 What is the problem??? Why you guys are bluffing me? you guys Are not doing right things with the customers.
Its more than 15 days of posting this complaint. Still why the result is the same?? Why you guys are providing me spontaneously fake tracking details?
1st tracking detail was[protected] showing delivered in Kolkata, but my delivery address is not that one)
After calling more than 50 times you guys gave me another one
2nd tracking details[protected]another fake one, not in the list, no tracking details founded).

I want my handset with working conditions, like you guys handed over from me on 23 rd may 2017.

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Address: Hyderabad, Andhra Pradesh, 502103

Why hdfc customer care team not answering any fraud related mail of one assist plan??? They automatically activated this plan and deducted rs-1500/- from my credit card without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer. Thanks!
Saisanthosh alladi

Jul 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Alladi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

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Address: Thane, Maharashtra, 401303

Website: Indian consumer complaints

Sir amount of rs 1799 deducted from my hdfc bank account [protected] without my permission on 23/06/2017. For credit card protection plan but i have not opt for this service. I request plz cancel my policy with immediate effect and refund the amount. Tran i'd is j[protected]. My contact number is [protected]. And email i'd is [protected]@gmail.com. Kindly do the needful and refund my amount. Thanking you
Chinnmay m trivedi

Jul 31, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Trivedi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Vadodara, Gujarat, 390009

Last year in june, i charged 1299 inr on my hdfc credit card for oneassist service without my permission.

I called the customer care for cancellation of the plan, first they tried not to cancel it, but due to my frequent request they assigned the request to cancellation team.

Cancellation team called me after 5 days. They refused to refund my amount and promised to cancel the plan next year.

Now this year in june 2017, i again charged 1299 inr on my hdfc credit card for oneassist service without my permission.

Now i again called the customer care, they are trying to avoid my query and keep on saying that cancellation team will call you. But no one is calling since last five days.

They even refused to provide me any complain number to follow up.

This is open fraud and must be stopped.

Jul 29, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

Membership id-[protected]
Claim date - 09/04/2017
I have purchased mobile damage protection plan from one assist consumer solutions private limited on 09/01/2017 and my membership id is [protected].
Unfortunately my mobile fell in to water on 09/04/2017 & same day i registered the claim as described by one assist consumer solutions & they provided me claim number
Till date they have not confirmed the status of my claim. I am in continuous fallow up with these peoples.
73 days passed & still nobody picked my mobile from my home.
Very good this is while calling customer care they are saying i should wait for 48 hours for a update.

Aug 12, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We have forwarded your details to our team and they shall update you with the same shortly.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jul 03, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We have shared the status over the call regarding your claim status. We are working on your case, requesting you to allow us sometime.

Regards,

Deepika

Team OneAssist

Verified Support

Jul 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We've shared the status over the call. Hope your query was addressed.

Regards,

Sagar

Team OneAssist

Jul 21, 2017

Updated by Raghavendra Nittur Its all fake & just a eye wash.
There is no reason to reject my claim.
I was very sure that you peoples are not willing to settle my claim, due to your own team mate made a mistake while updating my mobile IMEI in your records.
I am not interested in claim right now, this issue shows your ethics in this business.
I want to make you clear one thing that I am not going to leave this issue & I will use all my strength to fight against this fraud.

I have some questions which are remained unanswered.
1. Why pick up of my mobile so delayed that it took more than 80 days?
2. During my fallow up came to know that IMEI number mismatching with the records. How this mismatch happened?
3. Even after mismatch of IMEI how proper IMEI number reflected in your web & Mobile app in user login?
4. How I can agree that the reason of claim rejection is Exclusion-10, why not mismatch of IMEI number. Which has been wrongly updated during purchase of this Insurance?
5. I had made almost more than 30 calls for fallow up, which resulted in no use. How come my mobile picked within a week after updating my concern in in this forum?

Verified Support

Aug 22, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Raghvendra,

Greetings from OneAssist..!

We've shared the status over the call. Hope your query was addressed.

Regards,

Sagar

Team OneAssist

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Address: Beed, Maharashtra, 431515

Received sms from oneasst that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this. This is my second complaint. U ppl r not taking my complaint seriousely. Within this month i want my money back. Otherwise i will close my cc and hdfc account too.

Please deactivate and refund my money asap
Name: deepak narwad
Date of incident : 15/06/2017
Hdfc credit card no. Xx4113
Mobile no: [protected]
Email : [protected]@gmail.com

Jul 31, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Deepak,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2098174.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Palwal, Haryana, 121106

Dear sir/madam,

I came to know today that hdfc bank has deducted rs. 1299/- from my new credit card to one assist membership fee. It is showing that emi are pending since 3 months & late fees is also applied as i didn't purchased something & also didn't checked statement of this credit card. I didn't allowed for this service activation. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: amit
Father's name : subhash
Hdfc credit card no. 545964xxxxxx9493
Mobile no: [protected]
E-mail : [protected]@gmail.com

Jul 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Amit,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2104753.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Hyderabad, Andhra Pradesh, 505102

Website: Oneassist.in

Hi i'm kartheek

Phone: [protected]

I totally fed up with this oneassist service they had my device more than 100 days.. After giving delivery date as june 5th also they are not delivered yet.. If i call them they keep saying me to waitfor 48 hours and than not receiving any call or message or mail regarding it.. And i'm not receiving proper service this is 4th complaint against them still so irresponsive i'm so worried about my device.. Please help me out as soon as possible

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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My relationship id is 1410447.

I had submitted a claim in november which completed in january. But oneasssist has conveniently kept it in pending status till now. When i called up on 9th to raise another claim, customer care informed that i cannot raise another claim since my previous claim is not closed. He said he will raise the issue with concerned department and it will get closed with 2 days.

After this also i called up customer care 2 times and till now the case hasn't been closed. Can you tell what needs to be done to close the case.

Jul 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Agrawala,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

We have forwarded your details to our team and they will call you shortly to help you with raising the new claim.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Agrawala,

Greetings from OneAssist..!

As per the telephonic conversation with our team, we have forwarded your details to our team and they will close the old Service Request. We will then help you with raising a new Claim.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Agrawala,

Greetings from OneAssist..!

Our team has closed your old claim and you can now a raise a new claim by calling our customer care on[protected] which is toll free.

It would be great if you could share your views and rate us on the below link: http://bit.ly/OneAssisted

Hope your query is resolved.

Regards

Deepali

Team OneAssist

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Address: Chennai, Tamil Nadu, 600016

Hello

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8.17 pm. 22 june 2017
Icici credit card no.4xxx0006
Oneassist relationship number : 2271780

Jul 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Krishnan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2096720.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

I just got an hdfc credit card and when i logged into my account through netbanking, i came to know that my credit card has been charged with rupees 1299. I called the bank and they told me that some one assist service has been activated on my card. But i never opted for such service. I have not used my credit card for once yet. I really don't want this service which has been activated on my card with out my permission. I request the hdfc bank & oneassist team to kindly de-activate the service and make a refund with immediate effect as this is an act of fraud. Nobody can use my credit card without my permission. I also called up oneassist customer care yesterday but i was told that they cannot deactivate it just like that rather i was told to get a call back from the complaints department in next 24 hours but i have not recieved any call so far. Here are my deta0961
Name - hanish sharma
Bank - hdfc
Last 4 digits of credit card - 0961
Registered mobile - [protected]

Jul 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by hanishsharma Just got a call from this number [protected]...he was asking for my credit card details...he told me tht he is calling from one assist refund dapartment...i shared my credit card details with him but then he asked for more info regarding my account then I disconnected the call...kindly check

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma,

Greetings from OneAssist..!

Thank you for highlighting this issue to us and we shall investigate the same. We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2096740.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

Jun 27, 2017

Updated by hanishsharma Thank you so much...I m waiting to see the amount reflect in my account.

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Address: Mumbai City, Maharashtra, 600080

Website: www.oneassist.in

I have been charged 2799 rs for one assist service. The service had been activated without my knowledge that too it had been activated through my hdfc credit card as a emi loan which i came to know only recently. I have registered complaint to deactivate and refund back the charges. The one assist team is refusing to refund back the charges. I am disappointed with this as i have even asked to deactivate it before two months.

One assist id number - 997173

Aug 1, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sivakumar,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2105721.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Surat, Gujarat, 395004

Website: oneassist.in/mobileassist

I claimed for the accidental damage of my handset 3 weeks ago.
Now that i already submitted all the documents required by the company already, they are not proceeding the claim and asking for new documents every time just to annoy us so that we give up after that. This is very shameful that i have to complain second time against the same company for the different claim.

Regards
Paresh beladiya
Khushi gems
[protected]/ [protected]

+6 photos

Aug 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Pankaj,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Sagar

Team OneAssist

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Pankaj,

Greetings from OneAssist..!

We've shared the status over the call. Hope your query was addressed.

Regards

Sagar

Team OneAssist

Verified Support

Jul 21, 2017

OneAssist Consumer Solutions Customer Care's response Dear Pankaj,

Greetings from OneAssist..!

We have delivered your handset back to you. We are glad that we One-Assisted you.

We'd love to hear from you about your experience with us on the below link:

http://bit.ly/2qspx7u

Hope your issue is now resolved

Regards

Sagar

Team OneAssist

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Address: 416001

On 27/3/2017 my handset was picked up for claim purpose. After so much of follow up.. On 30/5/2017 they said "the subject claim is not admissible due age of device is beyond 2 years. Date of purchase - 22/10/2014 start date of insurance cover - 07/11/2016" ". While renewing the plan the concern team did not knew how old my handset is? When i filed a claim after 2 months they told me this reason. Later now they told me i'll get my un repaired handset withing 7-8 days, still being 20 days i don't know where my handset is. The customer care executive just say you'll receive a call back withing 48 hours but they don't neither they reply on mail just kept me holding saying wait for 48 hours. I'm not understanding why're they not even returning my handset. Also they called me to return my money still that is also pending. I strongly recommend everyone do not purchase this product. Totally fake people & fake company.

Jul 31, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by omkarr1112 My service request no is 1836831.

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Omkar,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

We have arranged a call from the Service Center for you and they shall help you with the handset delivery status.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

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Address: 781301

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 8726 received a message dear card member, one assist membership fee has been debited on your card ending 8726, so i would like to deactivate the services as i am in no need of it
Register mobile no.[protected]

Jul 24, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by Robert Toru Kiyosaki Refund money.

Verified Support

Jun 23, 2017

OneAssist Consumer Solutions Customer Care's response Dear Robert,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2096719 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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