OneAssist Consumer Solutions Complaints & Reviews

Hello,
1799 inr has been deducted from my icici bank account in the name of one assist plan inspite of me denying to take the service. I have been calling the customer care again and again and they say the request has been forwarded to the cancellation team but it has been nearly 7 days i received no call from their one assist cancellation team.

I dont want to take this plan. Please cancel the plan and refund my money as soon as possible.

Registered mobile number:[protected]

Dear concern,
I received sms from hdfc credit card that rs-1299/- deducted from my credit card to one assist plan. Without my permission and without any prior information. It is really a criminal act to deduct money from someone's card account without information. I made contact through their customer care number 3 to 4 times for deactivation of the plan and refund but surprisingly people are trying to convincing me and forcing me to keeping the plan.

Please deactivate and refund my money asap
Date of incident : 11.34 hrs. 23 jun 2017
Hdfc credit card no. Xx5854
Oneassist relationship number : 223475

Dear sir/madam,
I am dilip ghelani. I have claimed my phone red-mi note 3 that my back cover and camera was destroyed by an accidentally and i have given to you but my claim was canceled so i took back but when i received your box then i came know that touch pad was not working. Before submitting it was properly working but now it is not. I told your employee that it is not working so they said to me that send me a mail that its not working so they will reply you in 48 hours. But still i did not received any mail or any reply. So sir what should i do? Who is the responsible for this damage? And still if you will not reply then i will go to the consumer court. This is my claim no. 1971332 relationship no. 936607.

Fraud company. (My service request_1905550, relationship no.874483). There is no escalation level only customer care they will say pending without any information and you don’t have anybody where you can escalate you issue. From last two month only one reply ic pending and if you say anything they will cut your call. Even they are not able to tell you reason why your case is pending.
Above complaint i posted already here and they told my phone is repaired and delivered. So, i marked my complaint as resolved.

But, what a worst service again. They have delivered a different phone all together a different model and a dead phone. What a shame on oneassist.

They are fail in all their service. I am frustrated with this. I have reported this and again no body has any information.

After 2.5 months they delivered a dead phone that to some other cheap model. I have no words to describe their bad service.

Dear one assist,

I don't need your service, please deactivate or cancel. I have never used any of your service but you are deducting money from my hdfc credit card multiple times, who gave you permission for that? I wrote 2-3 times previously no response.
What kind of customer service are you handling and how are you using credit card without my knowledge?

Even today i sent another mail, cancel your so called plan and refund my money as i never used any of your services.

Thank you
Monalisapriyadarshinee.[protected]@gmail.com

Hello

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 12/8/2016
Icici credit card no. Xx4375
Oneassist relationship number : 150003

I have done my insurance with this ridiculous company for my iphone handset damage protection previous year when my handset was damaged they asked so many documents and wasted my time then after such a long fight they have replaced the handset next year my policy was expired and i called those stupid people for my renewal of policy they said yes will renew your policy and you can claim 2 in a year after 15 days of renewal. I renewed my insurance then next month accidentally my phone got damaged and i reised the case in this one assist for my claim again these people took 1.5 months for all documentation and then in the end of month they said sir sorry your claim has been rejected by insurance company because your phone invoice is 2 years old and they have a policy not to repair above 2 yrs old phone then i asked one assist people then what your company is doing when you are sending our claim to insurance company however one assist said that one assist is a insurance company okay fine then i asked why you guys renewed my policy you could have told me earlier when i was renewing my policy sir you cnnot do because your phone is 2 yrs old on that time they said yes you can claim and i paid 3100k to one assist now my phone has damaged and they are saying no to repair my phone.

Please dont buy one assist insurance or mi protection plan for your phone

As they are running fake company

Please don't waste your money

I have purchased a new mi phone with mi protection plan which i paid extra 600rs on mrp

Hence after eight months my phone got damaged, i go to my one assist insurance company, they file complaint and close without informing me

When i call them they told me that your to late to complain

What nonsense they have taken more one weak to file complaint

And they are close my complaint without informing me

Please don't buy mi protection plain or one assist insurance company any plans with your any product

They are running fake company

Don't waste your money

My phone is dropped in water bucket then its not working it showing blank and no display on that it's happened on a day before yesterday 11:35 p. M. I put on my phone in my shirt top pocket when my hand i watch the han accidentally dropped a bucket after that it's no display i want to climb on my insurance and one assistance i want to climb my policy

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

One assist relationship no is 1096083

Hello sir, mera naam shailesh madame h. Main one assist cosumer solutions nam ki company se 8 june 2017 ko 1169 rs ka mobile insurance krvaya tha. Jisme mujhe mobile tutne, paani me girne ityadi ka insurance kiya gya. Mera plan no. Ma damage non apple d2c 18k-24k yh hai. Mera phn 15 june ko screen tut gya jiske clame k liye maine apply kiya. Company ne sari formalities k bad mujhe yeh keh kr claim close kr diya ki yes cooling period k ander h.. Jiska mtlb 25 din k bhitr aap claim ni kr skte. Prntu jb maine plan liya us smy meri abdul nam ke executive se baat hue jinhone is baat ki koi jankari ni di. Kripya aap meri mdd kre. Mere pass customer care se baat ki hue call recording bhi hai jisme unhone mana h ki unhone puri jankari mujhe ni di. Or ab wo mujhe mera mobile khud bnane bol re h.

Dear sir/madam,

My hdfc creditcard, ends with 2799, has been debited rs 1799 for one assist membership fee without my permission. Even i didn't get any call about this. The same thing happened last year also. I didn't recover my money though i complained several times. Kindly avoid this and refund my money.

This sort of things may affect your reputation

Customer id:69032855
Mail id: [protected]@gmail.com

Hello sir,
I am barun mukherjee from area pin 731204, i have opted a insurance from one assist. Before a month i hand overd my mobile (Mi note 3) to them. They gave me time of 30 days for pickup to repaired to delivering. June 15 i called to them to know the status. They inform me that the handset is repaired, and it is in delivery process. So i thought it will be not more than 5 to 6 days to get it delivered back to me. But i called spontaneously from june 20 for the tracking details, the are saying same, that my handset in in delivery process.
One of them told me that my handset is handed over to ecom express a courier tied up with them. I chased for the tracking details. But they are telling me the same, my handset is in delivery process.
I want to make a complaint again one assist for giving me false information, for cheating me,.. Day by day...
What to do?

Why hdfc customer care team not answering any fraud related mail of one assist plan??? They automatically activated this plan and deducted rs-1500/- from my credit card without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a hdfc customer. Thanks!
Saisanthosh alladi

Sir amount of rs 1799 deducted from my hdfc bank account [protected] without my permission on 23/06/2017. For credit card protection plan but i have not opt for this service. I request plz cancel my policy with immediate effect and refund the amount. Tran i'd is j[protected]. My contact number is [protected]. And email i'd is [protected]@gmail.com. Kindly do the needful and refund my amount. Thanking you
Chinnmay m trivedi

Last year in june, i charged 1299 inr on my hdfc credit card for oneassist service without my permission.

I called the customer care for cancellation of the plan, first they tried not to cancel it, but due to my frequent request they assigned the request to cancellation team.

Cancellation team called me after 5 days. They refused to refund my amount and promised to cancel the plan next year.

Now this year in june 2017, i again charged 1299 inr on my hdfc credit card for oneassist service without my permission.

Now i again called the customer care, they are trying to avoid my query and keep on saying that cancellation team will call you. But no one is calling since last five days.

They even refused to provide me any complain number to follow up.

This is open fraud and must be stopped.

Membership id-[protected]
Claim date - 09/04/2017
I have purchased mobile damage protection plan from one assist consumer solutions private limited on 09/01/2017 and my membership id is [protected].
Unfortunately my mobile fell in to water on 09/04/2017 & same day i registered the claim as described by one assist consumer solutions & they provided me claim number
Till date they have not confirmed the status of my claim. I am in continuous fallow up with these peoples.
73 days passed & still nobody picked my mobile from my home.
Very good this is while calling customer care they are saying i should wait for 48 hours for a update.

Received sms from oneasst that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this. This is my second complaint. U ppl r not taking my complaint seriousely. Within this month i want my money back. Otherwise i will close my cc and hdfc account too.

Please deactivate and refund my money asap
Name: deepak narwad
Date of incident : 15/06/2017
Hdfc credit card no. Xx4113
Mobile no: [protected]
Email : [protected]@gmail.com

Dear sir/madam,

I came to know today that hdfc bank has deducted rs. 1299/- from my new credit card to one assist membership fee. It is showing that emi are pending since 3 months & late fees is also applied as i didn't purchased something & also didn't checked statement of this credit card. I didn't allowed for this service activation. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: amit
Father's name : subhash
Hdfc credit card no. 545964xxxxxx9493
Mobile no: [protected]
E-mail : [protected]@gmail.com

Hi i'm kartheek

Phone: [protected]

I totally fed up with this oneassist service they had my device more than 100 days.. After giving delivery date as june 5th also they are not delivered yet.. If i call them they keep saying me to waitfor 48 hours and than not receiving any call or message or mail regarding it.. And i'm not receiving proper service this is 4th complaint against them still so irresponsive i'm so worried about my device.. Please help me out as soon as possible