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OneAssist Consumer Solutions Complaints & Reviews

3.9
Last updated Mar 23, 2024
Complaints 4066
Resolved
3095
Unresolved
971
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OneAssist Consumer Solutions
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OneAssist Consumer Solutions Phone Numbers

Toll free
1800 407 333 333
675
456
Phone
+91 80 8033 3333
444
278
+91 22 4298 3000
160
198

OneAssist Consumer Solutions Website

OneAssist Consumer Solutions Head Office Address

707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India
400059

OneAssist Consumer Solutions reviews & complaints page 169

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V
Vicky Dave
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Loss of driving license

Address:Mumbai City, Maharashtra, 400091
Website:www.oneassist.in

Hi.. I had lost my driving license and i called up one assist helpline number but nobody answered my call rather it kept in transferring from one call to other. I even mailed the query but recvd the reply after 10 days. Its a fraud company. I feel cheated. I would urge all of you not buy any product or service from hdfc one assist. Or else you will have to face the consequences.

Worst part is the online chat customer support....
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Abdul471
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Company refusing to give a provision to file a claim

Address:Mumbai City, Maharashtra, 400 058
Website:www.oneassist.in

I am mohammed abdullah nd my customer relationship number is 593991. When my mobile screen got damaged in a accident, i tried to file a claim in their website. But there is no provision. When i contact their customer support, they informed me that my previous claim is not yet closed from their end and i am assured it will be closed soon. It has been more than 40 days since i raised this issue, still it is not closed. I sent more than 10 follow...
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iPravy
from Durgapur, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unauthorised transaction

Address:Mumbai City, Maharashtra

Hi one assist,

How could you deduct 1799 without informing me. I got to know about this fraudulent transaction in the hdfc credit card statement. Kindly assist with the cancellation and please refund the money as soon as possible. I did check with one of your executive and he told me that it's not activated and i have sent an email to your team along with the statement generated by hdfc. I would appreciate if you can refund...
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K
Kansesachin9696
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money was deducted from my account for this service without my permission

Address:Pune, Maharashtra, 413104
Website:www.oneassist.in

On my credit card on 6 may, rs - 1299 was deducted.

As per discussion with your customer officials they said as per communication with me they activated this service.

Kindly make sure that i didn't tell to start this service to any of your customer executive.

Kindly send me my voice recording for this conversation & documentation proof if you have otherwise give my money back immediately...
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A
alokloki
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Iphone 7 claim

Address:Mumbai City, Maharashtra
Website:Www.oneassist.in

Plan says i will be given 12 day repair or replace gurantee, its been 20days now.

No payment link sent yet.

No courtesy handset provided.

Promised a callback from senior, no call back as well.

Was told my phone would be replaced, now saying it will be repaired.

No response to emails, jusy automated replies

Relationship no 1621208 is mine

Misguiding...
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S
Shashank Gupta 47
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Insurance claim stuck in between, courtesy handset not provided

Address:Mumbai City, Maharashtra, 400059
Website:www.oneassist.in

My customer id is - 924320. I have filed a mobile insurance claim for my redminote 3 on 16 may 2017. After a lot of calls and emails my phone was picked up on 23 may 2017. After that the company said they are waiting for the approval from insurance company. They do not reply to emails sent to their customer support email - [protected]@oneassist.in. All calls to their helpline result in the executive asking me to wait with no information...
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N
nimu811
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation of one assist membership

Address:Anand, Gujarat, 388315

I don't get any call or access to activate this one assist Membership.. But they are automatically debited my HDFC credit card account RS ₹1299 without my knowledge. I am already call to one assist customer care service.. regarding that my cancellation of one assist Membership..And immediately Refund my debit amount.₹1299.

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise I will...
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S
shubh9930981143
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation of one assist membership

Address:Mumbai City, Maharashtra

I don't get any call and access to activate this one assist membership but they are automatically debited my hdfc credit card account rs.1299 without my knowledge. I am already called to one assist customer care service regarding that my cancellation of one assist membership and immediately refund my debit amount rs.1299
Don't activate this type of subscription in future without my knowledge.
Credit card ending :5701
Mobile...
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Blotus0007
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My mobile is not delivered

Address:Banaskantha, Gujarat, 385001

I have received sms from mi customer center that phone is ready to be picked up and please collect it from the service center on 4th of june, but still i have not received any message from oneassist that they have picked my phone, its my business phone. Sending their official service email id but no response since monday. When i read few complaints regarding not delivered their phone, i am afraid, therefore i want to make complain.
br...
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A
Ayush Kainth
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Fraud

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.oneassist.in

Hi,

This is to inform you that a sum of rs 1, 799.00 has been debited on 5th june 2017 at 8:35 pm in mumbai by one assist. I have not taken any service from them then how come they debited my account. Moreover, where did they get my bank details from.

Below are the details :-

Name - ayush kainth

Reference - j[protected]

I have not availed any services from them.br...
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S
Suresh Adinarayanappa
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

One assist is fraud company

Address:560075
Website:www.oneassist.in

As i had paid money for My mobile(OneAssist) insurance as per the details that they have described on security as, software or hardware problems resolving issues. Once my mobile fell down at railway station platform due to some incident which is not negligence. Due to this incident my mobile screen card got damaged and even panel too, So then i applied for the resolving problem. At present OneAssist Company is rejected my issue by saying...
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A
adiboy007
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount debited without asking

Address:Mumbai City, Maharashtra, 400 058
Website:One Assist

I am a icici bank debit card holder, the bank has auto debited rs.1799 from my debit card number ending with xxxxxxxx0166with out my authorization on date 02/06/17 and i dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 990344

I urge oneassist to cancel this preposterous membership at once and credit the amount back into my debit card at the earliest...
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V
Vishalsaxena359
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My mobile is not delivered

Address:Alwar, Rajasthan, 301001
Website:www.oneassist.in

Hello sir my name is vishal saxena my mobile screen was broken so i gave my mobile handset to one assist company on 9 april and it delivery date is 15 may and they are not delivered my handset until 6 jun and when i call him they said that they are applying complaint but there is no response from that. I think they are making me fool. I call him many time on consumer care but they always not giving attention. Firstly they give me wrong tracking...
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Samiksha Aggarwal
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Do not provide claim on accidental damage

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.oneassist.in

My phone was liquid damaged accidentaly, but oneassist insurance company reh=jected my claim with no reasons,. And without any email/sms returned my mobile back. When i again filed a claim, they simply rejected that earlier one same has been closed.

Initially, whren giving insurance, they were planning huge for their services, they just make the money on name of insurance...
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Adarsh Maraditotad
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deactivation of one assist insurance

Address:Belgaum, Karnataka, 590010

Dear sir

I adarsh c maraditotad have received massage from hdfc bank that 1299/- has been deducted from my credit card, without my any permission towards renewal of policy & i am not interested to continue for policy with one assist. So kindly deactivate my policy & refund my amount to my credit card details given bel

4893/7724/0896/9190
Hdfc bank
Name: adarsh c m...
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K
kishore_das
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My balance has been deducted

Address:Kamrup Metropolitan, Assam, 781021
Website:www.oneassist.in

Hi
One assist has charged me rs.1799 on 03rd june 2017 without my permission. I don't understand how my savings account can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist. Please refund my deducted amount immediately.

Contact number [protected]

Sr[protected]

Please resolve the matter because my financial condition is bad...
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M
Macky23
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deduction of amount without concern

Address:New Delhi, Delhi, 110003

One assist deducted 1299rs from my credit card without my approval. Even i didn't know what was it. And when complained there customer service department told me that they wont refund it coz it has been already deducted. And when i told them to complaint they told me that you can complaint nothing will happen.
This is like a mafia. Do wahatever you can we wont refund it.
Mohit sachdeva
[protected]...
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K
kashyapkumbhani
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Missguided customer and reject claim

Address:Rajkot, Gujarat, 360004
Website:www.oneassist.in

My service number is - 1943101

I claimed my mobile mi note 4 but you rejected my claim
(Reason by oneassist - you don't have any perfect description how my mobile break)

I updated right reason on it when i claim my mobile but this time i also talk with your customer support agent on call. When i update my reason on your website this time i asked your customer care agent this is right reasone which...
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Bertram Lobo
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Insure handset

Address:Mumbai City, Maharashtra, 400022
Website:www.oneassist.in

My name bertram bernard lobo contact no :- [protected].
I had emailed them to change the imei from samsung j2 6 to no :- [protected]/01 [protected]/01. Moto x play 32 gb iemi no :- [protected] / [protected]. I had started email them to change my imei number from 10/02/2016. But they had responded anything. So i started calling hotline number [protected]. Every time i use to call them, they used to only one statement...
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Ankit Shankhdhar
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Need quick action

Address:New Delhi, Delhi, 110020

Dear Team,

my handset display got damaged.

need a urgent call back from your higher authority ASAP.
since 3 days i am waiting for a call back from your supervisor also today your toll free number is not working.

my handset is in damage condition.

i hope you have any intention to make delay in service and finally yu will say that yu are not going to accept the claim.
br...
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