OneAssist Consumer Solutions Complaints & Reviews

Hi team

My name is MRITUNJOY PAUL. Registered No. [protected]
I'm using hdfc credit card - . Without any intimation you have deducted the amount of 1299/- + Rs 115/- from my credit card account.
Without my approval or even not intimated.

I have never ever applied for it.

Kindly cancel this plan and request you to refund the amount of rs:1299/- + Rs 115/- .

Note - I have already raised a complaint to hdfc Bank a week back for cancellation.
I have also Spoken to you associate Yesterday named Ramiz to cancell my Plan and he said that he has already raised a complain for cancellation for this plan and it will done and also stated that i will get a call in 24 hrs which i have not got yet . I also spoke to Abhijit yesterday evening around 8.20 Pm and he also said the same . Today morning i spoke to another associate of yours named Ambrine and she said that she has also put another request for cancellation and i will get a call in 24 hrs.

I want it to be cancelled with immediate effect and process my refund immediately without further delay.

Dear oneassist

I received sms from hdfc bank ltd that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and Refund my money asap

Date of incident :18/08/2017
Hdfc credit card no. Xx4089
Oneassist relationship number : 2554808

I thought that One Assist might have only refused to settle my complain but when i chwcked with many others all cosumer/sutoners of OneAssists have faced the same problem as i am facing it they are refusin to accept the claim and saying will update you in sometime.

This is to inform all my friend and relatives that pls don trust or buy any mobile insurance from Oneassist Mobile insurance company because they don have much information on their own products and their representative will make mistake as they did in my case and for such mistake no one will help you. i Vimal Nambiar bought my mobile insurance for Damge Protection on 13 jan 2017 from OneAssist company with Membership Id [protected] and Relationship No. 1630273 and took the insurance valid from 13 jan 2017 to 12 Jan 2018 as you can see in the below image and after 15 min i get a call from Mr Saji Nair who works for OneAssist to take another insurance of my any friend/relative so that i can avail 15% discount on the another insurance premium to be paid so i called up my brother Vijilesh VG and took his phones insurance also with them u can also see his membership in the att image his Membership Id is [protected] and here they made a mistake that relationship no was same i.e 1630273. provide all the documents different invoice and different premium also paid on different time. Now on 2 june 2017 my 1+ 3T mobile fall from my hand and the LCD broke so i made a claim at that time i come to know that in the system of OneAssist my plan is activated but at the name of My elder brother Vijilesh VG then the game started they asked for the gift mail and all related documents which i have provide but at last i come to know that they are 3rd party who take ins from Nation Ins Company and that company has rejected my case and so they have cancelled my plan saying that i have taken 2 policies with the same name but you can see i have both diff name on my membership card by saying this they ejected the claim. so guys beware of this type of mistake and by this type of fraud company who is interested only to collect only premium and not in solution to the customers. In India many people like me are been cheated but no one raised a voice because they think raising a voice wont make a difference but i want to show the OneAssist it really make a difference.
Vimal Nambiar
[protected]

Dear Customer (Chidu92),

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a48sc8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

One Assist has deducted Rs. 1799 from my ICICI BANK ACCOUNT, on 02/06/2017, i did not opt for any plan, i want my money back

Contact No: [protected]
Place: Puducherry