OneAssist Consumer Solutions Complaints & Reviews

On 27/3/2017 my handset was picked up for claim purpose. After so much of follow up.. On 30/5/2017 they said "the subject claim is not admissible due age of device is beyond 2 years. Date of purchase - 22/10/2014 start date of insurance cover - 07/11/2016" ". While renewing the plan the concern team did not knew how old my handset is? When i filed a claim after 2 months they told me this reason. Later now they told me i'll get my un repaired handset withing 7-8 days, still being 20 days i don't know where my handset is. The customer care executive just say you'll receive a call back withing 48 hours but they don't neither they reply on mail just kept me holding saying wait for 48 hours. I'm not understanding why're they not even returning my handset. Also they called me to return my money still that is also pending. I strongly recommend everyone do not purchase this product. Totally fake people & fake company.

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 8726 received a message dear card member, one assist membership fee has been debited on your card ending 8726, so i would like to deactivate the services as i am in no need of it
Register mobile no.[protected]

I have just opted for a hdfc credit card and without any activation or opting for the one assist services, a fee of 1299 was deducted from my credit card ending 4827 received a message dear card member, one assist membership fee has been debited on your card ending 4827, so i would like to deactivate the services as i am in no need of it
Register mobile no.[protected]

Hai i'm kartheek i'm fully disappointed with oneasist service they had my device for more than 100 days.. At last they give me the delivery details as 5 june 2017 but still i didn't received yet.. Please help me out as soon as possible.. They not at all resolving my issue since long time.. But when ever i call them they keep saying to wait for 48 hours..in mean time i will receive from their end which i never received yet..

Kindly help to get my device back..

Thanks in advance

Regards

Shanigaram kartheek

I want to cancel my one assist member ship.

For that, before 7 days, i already contacted your customer support team. They informed me cancellation team will contact me within 48 hours but no one has contacted me yet from the cancellation team. 23rd june 2017, is the next renew date, i want to make sure that no money should be deducted from my credit card account as i am no more interested in your service.

Please reply me asap.

My relationship no : 470568
Membership id : [protected]
My mobile no : [protected]

Sir,

I received a call saying it's from icici and they informed me of various services that something called oneassist provides. I listened to it thinking it was directly from icici. I didn't know it was from this fraudulent company. Later i received a message that deducted rs 1799/- from my account. They never informed me of the charges and activated the plan without permission. I would like to deactivate this plan as soon as possible and receive refund. I am a student and don't have money to spare on such nonsense. Please deactivate it fast.

Relationship no. That they messaged me - 2260442

Without my consent, you have debited the oneassist fees from my account.
Today i made 4th call to oneassist service center.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the full deducted amount.
This is unacceptable that you have been repeating the same.

My registered mobile number is [protected].

I didnt get a call and any access to activate one assist membership but they still automatically debited 1299rs from my hdfc credit card without my knowledge. This is fraud. How can they charge me without my knowledge i never opted for this membership. Plz cancel this and refund my money

And plz dont activate it in future other wise i will cancel my hdfc credit card and transfer my account to other banks

Credit card ending: [removed]
Mobile no: [removed]
One assist relationship no: 2263216
Email: [removed]

I have been following up since 29th may 2017 with your help desk and no solution has been provided so far. They are not able to register the damage claim as the old claim is still open in their tool (For the last claim i have paid the service fee and go back the mobile but not sure why the claim is not closed?). I am really dissatisfied with the service you provide.
I have made so many calls since then.
I am not able to register the claim, your customer care executive says that previous claim is still open in the system so unable to register new claim. Every time when i speak to them, they promise to close it in 48 hrs and till date nothing has happened.

[protected] membership id

Where is my phone u guys have no proper answer been calling your customercare everyday here the samething that we are waiting for insurance companys approval its been a month. Update me with proper status of my device. Numerous mails i have sent everything went unanswered. When i bought the policy yuor customercare assured me 12days service warranty and a courtesy handset which has been not delivered yet. Pls let me know that when will be my phone will be deliverd to me. Honest and sincere reply will be appreciated

I bought insurance of one assist for my phone(nexus 6) the first time when my phone got damaged I was harassed by one assist customer care and it took them 1 month to pick it up and it took them 6 months to repair it, now the second time it was delivered in 4 months ( 2 months lesser wow great ) and it was having some new problem with it, so I called them for the same, now they were like, we will revert you back soon and your phone will be picked up, repaired and delivered in 8 days and it was over 2 months no reply from them, I kept calling and every time same thing happend, finally one day my phone was picked up and now it's over 1 month they don't have any update of my phone where they promise the unrepaired phone will be repaired and delivered in 8 working days and the quality of the part repaired is worst they, are making fool of customers these type of companies should be banned, I told them I want my phone unrepaired and now they are not giving it back too, this should be taken seriously forum should take serious action against these type of companies, the customer(consumer ) should get their rights and it is the duty of provider to do so, rights of the constitution should not be violated.

Name : Varun Agarwal
Phone no:[protected]

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. How log have you been doing this from my credit card!! Just because i am not using my credit card much recently i came to know about this fraud. I want my money back what ever you have taken from me till date. Dont dare again to do this.

Please deactivate and refund my money asap

Name: john chacko
Date of incident : 16/06/2017
Hdfc credit card no. Xx0963
Mobile no: [protected]
Email : [protected]@gmail.com

Sir
My registered mobile number [protected] h jis se insurance amount rs 1099/- ko cancel krwa diya tha 31/05/2017 ko abhi tk meri amount mere account me refund nhi hui h
My name vinod kumar
A/c. [protected]
Ifsc code. Sbin0001858
Branch. Adb hanumangarh town
My contact number [protected]
Plz help me about this and refund my amount immediately
Thnx

No doubt its a fraud company. I never applied for one assist policy but i got activated automatically without my knowledge with hdfc credit card. I got. To know about it only after i got an sms regarding charges.

I called one assist customer care. The service is very very bad. But somehow i managed to get it deactivated. And got refund of my first installment of total amount of 1299. Now they want me to pay with 3 months emi with interest. I called them so many times but everytime agent says you will get call back within 48 hours i sent email also which they never replied my name aditya chawla phone : [protected]

In response to your promote reply on dated 5 june 20017 on my complaint launched on this platform on dated 3/6/2016, my one assist account has has been deactivated but the amount rs 1299/- has not been refunded till now. My customer relationship no. 2123830. More the 10 days passed so kindly refund the amount back in account
.
Thanks
Dr. Sanjeev sharma

I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299.

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise i will cancel my account in hdfc bank account. And i will lodge a case against it.
Credit card ending: 7221
Mobile no: [protected]
One assist relationship no: 2251570

Gaurav
[protected]

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: smruti ranjan parida
Date of incident : 07/06/2017
Hdfc credit card no. Xx8710
Mobile no: [protected]
Email : happy. [protected]@gmail.com
Relationship no.2195941

Hi team!

I'm custmer hdfc bank. Without any intimation you have deducted the amount of rs.1299/- from my credit card account. And u ppl start emi also with 1.5 roi pm. Without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1299/-. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date of incident : 15 th june 2017
Hdfc bank credit card no. Xx4113

Dear arush,

Greetings from oneassist!

We apologize for the inconvenience caused to you. This is to inform you that we have escalated your case to the concerned team to re-pick up your handset. Please allow us some time to revert you with the resolution.

Again & again i am receiving this reply but no solution, my handset is defective from april & one assist people has made my life hell like i have commited some crime

I was in contact with oneassist for insurance of my apple iphone 5s and was told any type of physical or liquid damage will be covered and the phone will be repaired in 12 days time. So i paid the amount to oneassist and got my phone insured. Later accidentally my phone screen got damaged and raised a claim with oneassist to get it repaired, the phone was picked up and was sent to concerned department and all this took more than 12 days and now i have been informed that my claim is rejected due to improper handling. I don't know what is this reason for rejecting my claim as i got it insured in case of any accident. Now they had delivered my phone back to me without repairing and what i see is my iphone is more damaged than before when i sent it for repairing. I had spoken to the delivery boy and he made me speak to his authorities who said to reject the phone delivery and we will raise a complaint for the same to oneassist. I personally had called oneassist to report this and was informed that a senior will callback in next 24 hrs. It's been more than 10 days to that and had not received any callback; i called in multiple times but they say same thing even they won't reply to my emails. Kindly look into this issue and get me some help to resolve this as it has. Wen more than a month now iam without my phone
Thanks