OneAssist Consumer Solutions Complaints & Reviews

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please...

Hi team!

I'm custmer hdfc bank. Without any intimation you have deducted the amount of rs.1299/- from my credit card account. And u ppl start emi also with 1.5 roi pm. Without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1299/-. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date...

Dear arush,

Greetings from oneassist!

We apologize for the inconvenience caused to you. This is to inform you that we have escalated your case to the concerned team to re-pick up your handset. Please allow us some time to revert you with the resolution.

Again & again i am receiving this reply but no solution, my handset is defective from april & one assist people has made my life hell like i have...

I was in contact with oneassist for insurance of my apple iphone 5s and was told any type of physical or liquid damage will be covered and the phone will be repaired in 12 days time. So i paid the amount to oneassist and got my phone insured. Later accidentally my phone screen got damaged and raised a claim with oneassist to get it repaired, the phone was picked up and was sent to concerned department and all this took more than 12 days and...

Dear sir
I am shiv kumar kwatra my registered mobile no [protected]
I am a customer of your fraud company from the last two years. I said fraud company because when you sale your plan then say something different to your customers when customers are in trouble then you say different. Your company had done fraud with me 5 times.

1st fraud -
In first year when you sold plan to me your executive said to me...

Hi i'm shanigaram kartheek.. This is my second complaint against one assist.. [protected] this is my number.. I didn't received my device yet where u guys told me delivery date is 5th june 2017.. But today is 16june17 in first complaint they said.. And promised that i'll be receive my device within 2, 3 working days its been 10 days.. I didn't received any calls or mails from one assist.. On mean time i have called daily to one assist.. They...

Today on[protected] around 13:28 i received a call from one assist about their scheme. I denied them but after half hour i received a message mentioning that my membership has been activated and a full amount of 999inr has been deducted from my account without my consent.
When i tried to contact them there is no response. I want immediate cancellation of my unauthorized membership and want a full refund of inr 999 as soon as possible....

Hi,
I have applied for the mobile claim on 25th of may.
While taking the insurance policy the company executive promised to provide the service handset during the repairing period. But when i applied for claim they said they don't provide the service handset. Upon my explanation they agreed to provide the same. But it has been 20+ days i didn't received either service handset or they didn't repaired my mobile
These...

Sr number = 1976216, complaint on 1st june @, registered delayed to 10th june by the company

"concern with poor service and delay in registering my complaint instead on 1st june, zero response in receiving even one call from cancellation department"

I had to call up again at 4.10 pm and spoke for 55 minutes continuously.
Requested and asked the executive to connect to manoj from cancellation department.....

I take mobile insurance from one assist company at december 2016. But my mobile theft at feb 2017 under insurance. So i claim company under service request number 1776673. I also submit all document soft copy or hardcopy. Company not give me insurance. So please solve my problem and help me to take my mobile insurance. I also submit all document according to requirement. Company rejected my claim? Why. Please solve its

[protected]...

I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My service request no. Is 1990589. My mobile had an accidental damage and my phone was picked up on 22/05/17. Its been almost a month that i have made the claim and still waiting for my device where as i was promised a service guarantee of 12 days. I have already paid the policy excess fees of rs 2500, though i was told that i will not have...

Fraud company. (My service request_1905550, relationship no.874483). There is no escalation level only customer care they will say pending without any information and you don’t have anybody where you can escalate you issue. From last two month only one reply ic pending and if you say anything they will cut your call. Even they are not able to tell you reason why your case is pending.
If this company is not cheater and has dear to...

The time i was in process of purchasing a xiaomi phone, i was lured to purchase an insurance for the same by oneassist assuming it would be of some help.

A month ago, i happened to drop the phone and damage it, and followed the claim process, after a few days of chasing for the right documentation being asked one after the other, the pickup guy finally arrives, now it's been a month post the pickup, after a month's time these...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Please deactivate and refund my money asap
Date of incident : 17 may 2017...

I purchase a handset online from the compani xiaomi and was given an add on insurance with the cell phone. On accidently damage to the phone i have raised the claim request to the company which was closed by the company saying the documents were not uploaded. Further inquiry suggested i have not updated that my cell phone was in my hand or in my pocket while the accident happened therefore the request was closed. The important thing is that...

I had given my phone for repair on 28th of april and received an e-mail on 6th of june 2017. Since then they have been delaying dates of delivery and i had to cancel my flight just because they assured me that i'll be receiving my phone on that day but i still didn't get it. Very unsatisfied with their service and won't recommend anyone to go for their insurance claims....

Hi team,

My name is mritunjoy paul. Registered no. [protected]
I'm using hdfc credit card -. Without any intimation you have deducted the amount of 1299/- + rs 115/- from my credit card account.
Without my approval or even not intimated.

I have never ever applied for it.

Kindly cancel this plan and request you to refund the amount of rs:1299/- + rs 115/-.

Note - i...

I have purchase the insurance from your company and my policy number 2215599. The concerned person ask me you have to pay nothing when your phone damage on fall in to liquid today i have read your policy and in this you have write you have charge xyz amount. Your concerned person ask me your call was recorded on our side and i am 100% sure you have to pay nothing but now i call on customer care they said you have to pay. Its a fraud and black...

I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My membership id is [protected] and my service request no.1951886. My mobile had an accidental damage and i made a claim on 01.05.2017. Its been almost 43 days that i have made the claim and still waiting for my device where you promise for a service guarantee of 12 days which is clearly mentioned in the activation leaflet. Its been almost...

Hello,

I am icici bank customer and want to deactivate oneassist service. I have called many times to their customer care no., they said it will get deactivated in 48 hrs. But it never happened and they deducted 1799 rs. Two consecutive years without my approval or intimation.

Kindly cancel this plan. This is unacceptable that you have been repeating the same.

Ajit verma
Reg. Mobile no....