OneAssist Consumer Solutions Complaints & Reviews

I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299.

Don't activate this type of subscription in future.. With out my knowledge..
Otherwise i will cancel my account in hdfc bank account. And i will lodge a case against it.
Credit card ending: 7221
Mobile no: [protected]
One assist relationship no: 2251570

Gaurav
[protected]

Hello there

I received sms from hdfc bank today that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: smruti ranjan parida
Date of incident : 07/06/2017
Hdfc credit card no. Xx8710
Mobile no: [protected]
Email : happy. [protected]@gmail.com
Relationship no.2195941

Hi team!

I'm custmer hdfc bank. Without any intimation you have deducted the amount of rs.1299/- from my credit card account. And u ppl start emi also with 1.5 roi pm. Without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1299/-. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date of incident : 15 th june 2017
Hdfc bank credit card no. Xx4113

Dear arush,

Greetings from oneassist!

We apologize for the inconvenience caused to you. This is to inform you that we have escalated your case to the concerned team to re-pick up your handset. Please allow us some time to revert you with the resolution.

Again & again i am receiving this reply but no solution, my handset is defective from april & one assist people has made my life hell like i have commited some crime

I was in contact with oneassist for insurance of my apple iphone 5s and was told any type of physical or liquid damage will be covered and the phone will be repaired in 12 days time. So i paid the amount to oneassist and got my phone insured. Later accidentally my phone screen got damaged and raised a claim with oneassist to get it repaired, the phone was picked up and was sent to concerned department and all this took more than 12 days and now i have been informed that my claim is rejected due to improper handling. I don't know what is this reason for rejecting my claim as i got it insured in case of any accident. Now they had delivered my phone back to me without repairing and what i see is my iphone is more damaged than before when i sent it for repairing. I had spoken to the delivery boy and he made me speak to his authorities who said to reject the phone delivery and we will raise a complaint for the same to oneassist. I personally had called oneassist to report this and was informed that a senior will callback in next 24 hrs. It's been more than 10 days to that and had not received any callback; i called in multiple times but they say same thing even they won't reply to my emails. Kindly look into this issue and get me some help to resolve this as it has. Wen more than a month now iam without my phone
Thanks

Dear sir
I am shiv kumar kwatra my registered mobile no [protected]
I am a customer of your fraud company from the last two years. I said fraud company because when you sale your plan then say something different to your customers when customers are in trouble then you say different. Your company had done fraud with me 5 times.

1st fraud -
In first year when you sold plan to me your executive said to me everything in you wallet is insured like credit card, debit card, driving license, passport. But when i lost my dl then they told it was not included. After that i cancelled my plane in the middle of the year. At that time your executive said to me some payment will be reimburse but i did not find a single pisa from company side.

2nd fraud

Auto renewal plans without my concent. After my cancelation in second year and then your executive gives me a lollipop that we will insurance you total wallet in minimum amount, i again be a fool.

3nd fraud
In the month of feb 2017 i had lost my driving license and i had contact with your customer care. First he said your area is not valid in company's operationel area. Then i said if it is not in your operational area then why you sold this blady plan to me.

4rd fraud

After that your executive is aggry for this. And i got an email from your company that you submitted your documents to mr. Dileep kumar
+91-[protected]
I contact with him and i send him my all documents which mentioned on his. He replied that " i got your documents, if any thing else i need i will contact with you.
After that no one had contact with me.
Today i contact with your customer care they said that till date we had not recieved your documents.
With this mail i am also send you screen short of dileep's msg that he got my documents.

5th fraud
Without resolving my previous issue company again want to renew my plan without my concent.
How shameless people you are.
You people are fraud

Hi i'm shanigaram kartheek.. This is my second complaint against one assist.. [protected] this is my number.. I didn't received my device yet where u guys told me delivery date is 5th june 2017.. But today is 16june17 in first complaint they said.. And promised that i'll be receive my device within 2, 3 working days its been 10 days.. I didn't received any calls or mails from one assist.. On mean time i have called daily to one assist.. They keep saying to. Wait for 48 hours.. I'm totally disappointed with this services.. Help me out i'm facing problem with one assist since february 19 its been more than 100 days.. Where i have my phone with for only not more than 20.. They have give my insurance for 1 ye but they kept my device for 1/3 of year.. Its totally disappointing.. Please help me out and give me my device..in the earlier they told me not to pay anything but in after pick up my device in earlier in february they asked me to pay some amount above 300.. So i paid.. Extra.. Where i purchased insurance for mobile in order to make it perfect.. Even though.. After all these things happend.. They are still delaying.. Please help me out

Today on[protected] around 13:28 i received a call from one assist about their scheme. I denied them but after half hour i received a message mentioning that my membership has been activated and a full amount of 999inr has been deducted from my account without my consent.
When i tried to contact them there is no response. I want immediate cancellation of my unauthorized membership and want a full refund of inr 999 as soon as possible.
Else i have to take legal action.
They register me by this number [protected] and my relationship number is 2242072. I recived call twice by following numbers
[protected]
[protected]

Hi,
I have applied for the mobile claim on 25th of may.
While taking the insurance policy the company executive promised to provide the service handset during the repairing period. But when i applied for claim they said they don't provide the service handset. Upon my explanation they agreed to provide the same. But it has been 20+ days i didn't received either service handset or they didn't repaired my mobile
These...

Sr number = 1976216, complaint on 1st june @, registered delayed to 10th june by the company

"concern with poor service and delay in registering my complaint instead on 1st june, zero response in receiving even one call from cancellation department"

I had to call up again at 4.10 pm and spoke for 55 minutes continuously.
Requested and asked the executive to connect to manoj from cancellation department.. It took me 30 mins to ask her to connect to his alternative person to bhushan, who told that my phone has been unreachable for 13 days... I have stated that i never received a call from manoj any one from company since i complained on 1st june.. He repeatedly told me that your phone has been unreachable every time.. I deny and refute such claim as i never received single call.. He said that i don't have waiting facility activated in my cell phone. These are pathetic remarks as i have every activity like waiting, calling, missed call alerts, ring tone, full 4g internet connectivity and a loyal consumer of vodafone india for 15 yrs straight.

Kindly note that i have called up for more than 250 minutes for speaking to some one from cancellation department, on 1st june, 7th june, 9th june, 10th june, 14th june and spoke to different executives every time.. I insisted again today and skme how managed to get to bhushan.. Who told as follows :-

1) we can't give you full refund. You are eligible to get half of paid amount as your complaint was generated on 10th june.. I fail to understand why my complaint was never registered on 1st june.. Every time i called, i was communicated to wait for 48 yrs to receive a call back from the company, i never received any call.. Bhushan has been hell adamant to tell that my phone was unreachable every time for last 13 days.. Wherein i have called out for 240 mins from my same cell phone

2) my complained was not register on 1st june 2017... It was entered later by the company.. I fail to understand reasons to deliberated delay in registering complained and start the work for refund.

Bhushan told me that as one month has been completed, i am not eligible for full refund.. Wherun i spoke to 1st june, 7th june, 9th june, 10th june and 13 the june to lissy, siddiqui, rahul, and more persons, they never communicated that delay of 1 month has condition.. More everyone asked me to wait for 48 yrs to get a call back since 1st of june.. The call never came.. Instead came lame excuses every time i called back again and again..

This is highly unprofessional to delay in registering of customer's complaint and ground zero response for resolving the concern... I will be forced to escalate this poor response and pathetic service to the authority and concerned industry if not given full refund...

Kindly help in full refund as they didn't inform details while buying phone and delay in registering the complaint and pathetic cancellation department and call centre.

Bhushan from cancellation department has been highly inefficient and ridiculed vodafone india services for unreachable mobile number.. This has been the height for annoyance.. Kindly help.

Yours faithfully
Prabhat
[protected]

I take mobile insurance from one assist company at december 2016. But my mobile theft at feb 2017 under insurance. So i claim company under service request number 1776673. I also submit all document soft copy or hardcopy. Company not give me insurance. So please solve my problem and help me to take my mobile insurance. I also submit all document according to requirement. Company rejected my claim? Why. Please solve its

[protected] cotact no

I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My service request no. Is 1990589. My mobile had an accidental damage and my phone was picked up on 22/05/17. Its been almost a month that i have made the claim and still waiting for my device where as i was promised a service guarantee of 12 days. I have already paid the policy excess fees of rs 2500, though i was told that i will not have to pay even a single rupee at the time of renewal. And till date i have no idea regarding the status of my mobile phone. Every time i'm told that the phone is in delivery and i will be receiving it shortly.
I have been getting vague answers from the call center support each and every time i call them. Nobody reverts to the emails that i sent on your mail ids. I would request you to kindly arrange a delivery of my device by this week and take necessary action please.
Thanks

Fraud company. (My service request_1905550, relationship no.874483). There is no escalation level only customer care they will say pending without any information and you don’t have anybody where you can escalate you issue. From last two month only one reply ic pending and if you say anything they will cut your call. Even they are not able to tell you reason why your case is pending.
If this company is not cheater and has dear to reply, please reply in this open forum what steps you followed justifying 2 months for my claim or everyone will know your service. I don’t want to hear sorry again and again from you.

The time i was in process of purchasing a xiaomi phone, i was lured to purchase an insurance for the same by oneassist assuming it would be of some help.

A month ago, i happened to drop the phone and damage it, and followed the claim process, after a few days of chasing for the right documentation being asked one after the other, the pickup guy finally arrives, now it's been a month post the pickup, after a month's time these guys call me and tell me that the imei no. Of the submitted device differs from the one that was mentioned in the documents. Also, consider the fact that the pickup guy confirmed and checked all the details before picking up the device. This call was two days ago and on the call the guy said we'd get back to you in 48 hours and now it has been 48 hours, on calling them i get to know that there is no complaint raised against the same. This entire experience has been such an inconvenience.

I would request further course of action on this. My registered mobile no is [protected]

Regards,
Rhennon

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Please deactivate and refund my money asap
Date of incident : 17 may 2017

I purchase a handset online from the compani xiaomi and was given an add on insurance with the cell phone. On accidently damage to the phone i have raised the claim request to the company which was closed by the company saying the documents were not uploaded. Further inquiry suggested i have not updated that my cell phone was in my hand or in my pocket while the accident happened therefore the request was closed. The important thing is that i have called the customer care executive to know exactly what i need to mention in the description and he told me to updated the exact location of the accident mentioning the address. Which i did. Still the company is not resolving the complain.

I had given my phone for repair on 28th of april and received an e-mail on 6th of june 2017. Since then they have been delaying dates of delivery and i had to cancel my flight just because they assured me that i'll be receiving my phone on that day but i still didn't get it. Very unsatisfied with their service and won't recommend anyone to go for their insurance claims.

Hi team,

My name is mritunjoy paul. Registered no. [protected]
I'm using hdfc credit card -. Without any intimation you have deducted the amount of 1299/- + rs 115/- from my credit card account.
Without my approval or even not intimated.

I have never ever applied for it.

Kindly cancel this plan and request you to refund the amount of rs:1299/- + rs 115/-.

Note - i have already raised a complaint to hdfc bank a week back for cancellation. I have also spoken to you associate yesterday named ramiz around 10.02 am to cancel my plan and he said that he has already raised a complain for cancellation for this plan and it will done and also stated that i will get a call in 24 hrs which i have not got yet. I also spoke to abhijit yesterday evening around 8.20 pm and he also said the same thing. Today morning i spoke to another associate of yours named ambrine and she said that she has also put another request for cancellation and i will get a call in 24 hrs.

I want it to be cancelled with immediate effect and process my refund immediately without further delay.
This is very frustrating

—
Regards
Mritunjoy paul
[protected]
[protected]

I have purchase the insurance from your company and my policy number 2215599. The concerned person ask me you have to pay nothing when your phone damage on fall in to liquid today i have read your policy and in this you have write you have charge xyz amount. Your concerned person ask me your call was recorded on our side and i am 100% sure you have to pay nothing but now i call on customer care they said you have to pay. Its a fraud and black mailing. If my plan is not 100% claimed then why you ask and sell me its fraud. Please check your recording which commitment are done between your executive and me.

Thanks and regards
Sameer sachdeva
[protected]

I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My membership id is [protected] and my service request no.1951886. My mobile had an accidental damage and i made a claim on 01.05.2017. Its been almost 43 days that i have made the claim and still waiting for my device where you promise for a service guarantee of 12 days which is clearly mentioned in the activation leaflet. Its been almost 14 days i have paid the policy excess fees of rs 2450 and till date i have no idea regarding the status of my mobile phone.
I have been given false hope from the call center support each and every time i called them. I am leaving station for 03 month on next week (Monday). I would request you to kindly arrange a delivery of my device by this week and take necessary action please.
Thanks
Deeptanu roy