OneAssist Consumer Solutions Complaints & Reviews

Karan vinay singh
[protected]
Iphone 7 jet black 128gb
Imei no.[protected]

One assist complete insurance pack in which i have assured by customer care that 12 days replacement guarantee and one temporary handset while purchasing the product

But now i have claim handset on 15 may 2017 and today is 12 june 2017 20 days has been past but i have not got the phone and customer care are not...

Hi team

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1299/- from my credit card account.
Without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1299/-. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date of incident : 1st june 2017br...

I want to complaint one assist. I purchased from airtel app. Whose name airtel handset damage secure plain.
Airtel customer care is not respons this metter and one assist company said you are not cover my damage plain.

And why all customers are not giving the complaint number.
I want resions that why they are not giving me claim of my handset.
I have all documents...

I have but insurance for my redmi note3 mobile in august 2016.in may 2017 my screen get damaged and when i claim the file for my mobile repairing. He gave 12007 rs estimate to national insurance co. And insurace is approved by national insurance worth rs 12000 but one assist said that either they return my mobile without repaired or they will give me only 7000 rs of my mobile. I ant my mobile with repairing or 12000 rs my mobile price....

I received sms from hdfc bank ltd that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 6 feb 2017
Hdfc credit card no....

I purchased the online insurance from https://www.oneassist.in/ company for my iphone 7 32gb black on 18th april 2017.

2. Last month, my phone got damaged accidentally. While claiming the device, company saying that this was not the same device.

3. The purchasing date of this phone is nov'2017. After few days of the purchase as the device was not working, i went to apple service center and they changed the device,...

Hello there

I received sms from hdfc bank on 10/05/2017 at 6.54 pm that rs-2499/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And i dont any care from anyone to protect mycard.. I want my money back. Dont dare again...

Hi i'm shanigaram kartheek
Here my claim number sr#1790392
My relation number 1705462

I have purchased redmi note4 mobile device on 9th feb 2017, so i purchased oneassist mobile insurance as well.

Accidentally my phone fell down from 2 feet height and screen was broken so i tried to claim my insurance via oneassist.. So i raised request..
They have picked my device on feb 19 2017. And they...

I am siva kumar. I am one assist customer i don't my id number.
I am already call for customer care but no response. Pls call tamil customer care on my number. My number is [protected].
Pls urgent.

My atm card damaged changed pls help. And my credit card ac not emi converted last two month pls help.

Pls contact my number,
My number [protected]
Name : sivakumar...

This is totally a fraud company... No one is there to pick up your calls and nobody will answer your mail. When it comes to claim of the device, they will ask you regarding documents for formality but after passing some time they will release a statement that your claim is closed because of insufficient documents... Even without mentioning any proper reason... Please don't ever take this insurance... Totally fraud company....

One assist rejected my mobile damage claim due to late intimation.
They are coming with such hidden terms and conditions to reject claims . My father was using that mobile and he met an smalll accident at home due to which mobile got damaged.
They will try to ask you details in casual discussion and once they found the reason they will reject the claim.
It's a fraud.
Please do not buy their insurance for mobile...

My phone xiaomi note 4 is with one assist since 30 days.

I got a call 2 weeks back that your case has been put on priority and will delivered by wednesday or later this week.

10 days passed, frustrated i called back and they kept saying that 7th june.

I called back, they said tomorrow, 8th june and your phone will be delivered within 24-48hours.

I called back today, the executive...

Hello there

I received sms from icici bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 20.06hrs. 09-june-2017br...

It is very disappointing to experience the breach of trust with the deduction of money and that too with a credit card.
You deducted the money rs 1299-00 even before the card has reached my doorstep. I even do not know the number of my card but the money is deducted for a service for which i was not informed.
Please cancel this subscription and immediately return the money.
Name: dhanajay tripathi
Card: ending...

I'm a hdfc bank customer. Last year you had deducted rs2700 from my account without any prior notice or message. I want to deactivate this service. I don't want to enroll with one assist. I had called your customer care between 1 june 2017 to 7 june 2017 but they have still not deactivated this serivce.
I request you to deactivate this service as soon as possible. This time i'm not going to accept it.
My relationship no. :...

My relationship no :2059279

I've applied for a claim some days back but till today there is no revert from the one assist team. The behaviour is highly unprofessional from them and very disappointed with their services. I will never ever suggest anybody to buy insurance from them. They are just harassing people nothing else. They are not even processing my claim. And after so many days it is still showing as pending. When...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 31 may 2017
Hdfc...

I have purchased your plan along with my mobile mi5 as mi protect. On may 22 my handset got physically damaged. On that day itself i called your toll free number and asked them to file claim. They told me to upload handset photos and documents. I have submitted all the documents. There was query regarding one document. Which i submitted on 27th may 2017. I have been asked to send on email id aniruddha. [protected]@oneassist.in which i did promptly....

Hello there

I received sms from hdfc bank today that rs-1799/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company...

Hi.. I had lost my driving license and i called up one assist helpline number but nobody answered my call rather it kept in transferring from one call to other. I even mailed the query but recvd the reply after 10 days. Its a fraud company. I feel cheated. I would urge all of you not buy any product or service from hdfc one assist. Or else you will have to face the consequences.

Worst part is the online chat customer support....