OneAssist Consumer Solutions Complaints & Reviews

Today on[protected] around 13:28 i received a call from one assist about their scheme. I denied them but after half hour i received a message mentioning that my membership has been activated and a full amount of 999inr has been deducted from my account without my consent.
When i tried to contact them there is no response. I want immediate cancellation of my unauthorized membership and want a full refund of inr 999 as soon as possible.
Else i have to take legal action.
They register me by this number [protected] and my relationship number is 2242072. I recived call twice by following numbers
[protected]
[protected]

Hi,
I have applied for the mobile claim on 25th of may.
While taking the insurance policy the company executive promised to provide the service handset during the repairing period. But when i applied for claim they said they don't provide the service handset. Upon my explanation they agreed to provide the same. But it has been 20+ days i didn't received either service handset or they didn't repaired my mobile
These...

Sr number = 1976216, complaint on 1st june @, registered delayed to 10th june by the company

"concern with poor service and delay in registering my complaint instead on 1st june, zero response in receiving even one call from cancellation department"

I had to call up again at 4.10 pm and spoke for 55 minutes continuously.
Requested and asked the executive to connect to manoj from cancellation department.. It took me 30 mins to ask her to connect to his alternative person to bhushan, who told that my phone has been unreachable for 13 days... I have stated that i never received a call from manoj any one from company since i complained on 1st june.. He repeatedly told me that your phone has been unreachable every time.. I deny and refute such claim as i never received single call.. He said that i don't have waiting facility activated in my cell phone. These are pathetic remarks as i have every activity like waiting, calling, missed call alerts, ring tone, full 4g internet connectivity and a loyal consumer of vodafone india for 15 yrs straight.

Kindly note that i have called up for more than 250 minutes for speaking to some one from cancellation department, on 1st june, 7th june, 9th june, 10th june, 14th june and spoke to different executives every time.. I insisted again today and skme how managed to get to bhushan.. Who told as follows :-

1) we can't give you full refund. You are eligible to get half of paid amount as your complaint was generated on 10th june.. I fail to understand why my complaint was never registered on 1st june.. Every time i called, i was communicated to wait for 48 yrs to receive a call back from the company, i never received any call.. Bhushan has been hell adamant to tell that my phone was unreachable every time for last 13 days.. Wherein i have called out for 240 mins from my same cell phone

2) my complained was not register on 1st june 2017... It was entered later by the company.. I fail to understand reasons to deliberated delay in registering complained and start the work for refund.

Bhushan told me that as one month has been completed, i am not eligible for full refund.. Wherun i spoke to 1st june, 7th june, 9th june, 10th june and 13 the june to lissy, siddiqui, rahul, and more persons, they never communicated that delay of 1 month has condition.. More everyone asked me to wait for 48 yrs to get a call back since 1st of june.. The call never came.. Instead came lame excuses every time i called back again and again..

This is highly unprofessional to delay in registering of customer's complaint and ground zero response for resolving the concern... I will be forced to escalate this poor response and pathetic service to the authority and concerned industry if not given full refund...

Kindly help in full refund as they didn't inform details while buying phone and delay in registering the complaint and pathetic cancellation department and call centre.

Bhushan from cancellation department has been highly inefficient and ridiculed vodafone india services for unreachable mobile number.. This has been the height for annoyance.. Kindly help.

Yours faithfully
Prabhat
[protected]

I take mobile insurance from one assist company at december 2016. But my mobile theft at feb 2017 under insurance. So i claim company under service request number 1776673. I also submit all document soft copy or hardcopy. Company not give me insurance. So please solve my problem and help me to take my mobile insurance. I also submit all document according to requirement. Company rejected my claim? Why. Please solve its

[protected] cotact no

I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My service request no. Is 1990589. My mobile had an accidental damage and my phone was picked up on 22/05/17. Its been almost a month that i have made the claim and still waiting for my device where as i was promised a service guarantee of 12 days. I have already paid the policy excess fees of rs 2500, though i was told that i will not have to pay even a single rupee at the time of renewal. And till date i have no idea regarding the status of my mobile phone. Every time i'm told that the phone is in delivery and i will be receiving it shortly.
I have been getting vague answers from the call center support each and every time i call them. Nobody reverts to the emails that i sent on your mail ids. I would request you to kindly arrange a delivery of my device by this week and take necessary action please.
Thanks

Fraud company. (My service request_1905550, relationship no.874483). There is no escalation level only customer care they will say pending without any information and you don’t have anybody where you can escalate you issue. From last two month only one reply ic pending and if you say anything they will cut your call. Even they are not able to tell you reason why your case is pending.
If this company is not cheater and has dear to reply, please reply in this open forum what steps you followed justifying 2 months for my claim or everyone will know your service. I don’t want to hear sorry again and again from you.

The time i was in process of purchasing a xiaomi phone, i was lured to purchase an insurance for the same by oneassist assuming it would be of some help.

A month ago, i happened to drop the phone and damage it, and followed the claim process, after a few days of chasing for the right documentation being asked one after the other, the pickup guy finally arrives, now it's been a month post the pickup, after a month's time these guys call me and tell me that the imei no. Of the submitted device differs from the one that was mentioned in the documents. Also, consider the fact that the pickup guy confirmed and checked all the details before picking up the device. This call was two days ago and on the call the guy said we'd get back to you in 48 hours and now it has been 48 hours, on calling them i get to know that there is no complaint raised against the same. This entire experience has been such an inconvenience.

I would request further course of action on this. My registered mobile no is [protected]

Regards,
Rhennon

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
Please deactivate and refund my money asap
Date of incident : 17 may 2017

I purchase a handset online from the compani xiaomi and was given an add on insurance with the cell phone. On accidently damage to the phone i have raised the claim request to the company which was closed by the company saying the documents were not uploaded. Further inquiry suggested i have not updated that my cell phone was in my hand or in my pocket while the accident happened therefore the request was closed. The important thing is that i have called the customer care executive to know exactly what i need to mention in the description and he told me to updated the exact location of the accident mentioning the address. Which i did. Still the company is not resolving the complain.

I had given my phone for repair on 28th of april and received an e-mail on 6th of june 2017. Since then they have been delaying dates of delivery and i had to cancel my flight just because they assured me that i'll be receiving my phone on that day but i still didn't get it. Very unsatisfied with their service and won't recommend anyone to go for their insurance claims.

Hi team,

My name is mritunjoy paul. Registered no. [protected]
I'm using hdfc credit card -. Without any intimation you have deducted the amount of 1299/- + rs 115/- from my credit card account.
Without my approval or even not intimated.

I have never ever applied for it.

Kindly cancel this plan and request you to refund the amount of rs:1299/- + rs 115/-.

Note - i have already raised a complaint to hdfc bank a week back for cancellation. I have also spoken to you associate yesterday named ramiz around 10.02 am to cancel my plan and he said that he has already raised a complain for cancellation for this plan and it will done and also stated that i will get a call in 24 hrs which i have not got yet. I also spoke to abhijit yesterday evening around 8.20 pm and he also said the same thing. Today morning i spoke to another associate of yours named ambrine and she said that she has also put another request for cancellation and i will get a call in 24 hrs.

I want it to be cancelled with immediate effect and process my refund immediately without further delay.
This is very frustrating

—
Regards
Mritunjoy paul
[protected]
[protected]

I have purchase the insurance from your company and my policy number 2215599. The concerned person ask me you have to pay nothing when your phone damage on fall in to liquid today i have read your policy and in this you have write you have charge xyz amount. Your concerned person ask me your call was recorded on our side and i am 100% sure you have to pay nothing but now i call on customer care they said you have to pay. Its a fraud and black mailing. If my plan is not 100% claimed then why you ask and sell me its fraud. Please check your recording which commitment are done between your executive and me.

Thanks and regards
Sameer sachdeva
[protected]

I am writing to express my frustration of buying an oneassist mobile insurance plan for my apple 6s. My membership id is [protected] and my service request no.1951886. My mobile had an accidental damage and i made a claim on 01.05.2017. Its been almost 43 days that i have made the claim and still waiting for my device where you promise for a service guarantee of 12 days which is clearly mentioned in the activation leaflet. Its been almost 14 days i have paid the policy excess fees of rs 2450 and till date i have no idea regarding the status of my mobile phone.
I have been given false hope from the call center support each and every time i called them. I am leaving station for 03 month on next week (Monday). I would request you to kindly arrange a delivery of my device by this week and take necessary action please.
Thanks
Deeptanu roy

Hello,

I am icici bank customer and want to deactivate oneassist service. I have called many times to their customer care no., they said it will get deactivated in 48 hrs. But it never happened and they deducted 1799 rs. Two consecutive years without my approval or intimation.

Kindly cancel this plan. This is unacceptable that you have been repeating the same.

Ajit verma
Reg. Mobile no. [protected]

Karan vinay singh
[protected]
Iphone 7 jet black 128gb
Imei no.[protected]

One assist complete insurance pack in which i have assured by customer care that 12 days replacement guarantee and one temporary handset while purchasing the product

But now i have claim handset on 15 may 2017 and today is 12 june 2017 20 days has been past but i have not got the phone and customer care are not providing the information of my claim while doing the mail to backup team there is no reply from there side also

I want to lodge a complain against one assist that they have cheated me so request what to be do as early as possible.

Hi team

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1299/- from my credit card account.
Without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1299/-. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date of incident : 1st june 2017
Hdfc bank credit card no. Xx4553

Name : suresh. K

I want to complaint one assist. I purchased from airtel app. Whose name airtel handset damage secure plain.
Airtel customer care is not respons this metter and one assist company said you are not cover my damage plain.

And why all customers are not giving the complaint number.
I want resions that why they are not giving me claim of my handset.
I have all documents

I have but insurance for my redmi note3 mobile in august 2016.in may 2017 my screen get damaged and when i claim the file for my mobile repairing. He gave 12007 rs estimate to national insurance co. And insurace is approved by national insurance worth rs 12000 but one assist said that either they return my mobile without repaired or they will give me only 7000 rs of my mobile. I ant my mobile with repairing or 12000 rs my mobile price.

I received sms from hdfc bank ltd that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 6 feb 2017
Hdfc credit card no. Xx9271
Oneassist relationship number : 2196168

I purchased the online insurance from https://www.oneassist.in/ company for my iphone 7 32gb black on 18th april 2017.

2. Last month, my phone got damaged accidentally. While claiming the device, company saying that this was not the same device.

3. The purchasing date of this phone is nov'2017. After few days of the purchase as the device was not working, i went to apple service center and they changed the device, so the imei no of the phone got changed. But i was not aware that the imei no. Had changed.
While taking online insurance i uploaded all the documents and replacement letter. All the documents contained the old imei no.

4. At the time of claim, https://www.oneassist.in/ said that this was not the same device registered for insurance. But it the same device. They asked proof for the new imei no., then i contacted apple service center and asked the same and uploaded the proof on their site and still they are refusing the claim.

Please look into this matter and do necessary favor.