OneAssist Consumer Solutions Complaints & Reviews

Hi,

I have not registered or requested for any card protection service. Yet, an amount of 1299 has been deducted from my credit card for the same. I do not understand how the service can be activated without even taking an approval or confirmation from the customer. It is very disappointing and a very bad customer experience.

Request you to kindly cancel the card protection service and refund the amount.

Thanks.

One assist has activated and charged me Rs 1969 from my credit card without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my Rs1969.
Name. Niju
Relationship no is 1540240
Credit card no ending xxxx6006

awaiting for your positive replay

I did not register for oneassist coverage and have not included any wallet items too, yet they debited a sum of rs.1, 799/- without my solicitation..

I already paid for one year without any use-value. And i do not want to repeat the same.

I request oneassist team to cancel oneassist and refund my amount immediately, as it is of no useful/necessary for me.

Relationship no.: 801067

Regards,
Jayanth manasseh b
[protected]

1299/- was debited from my credit card account as oneassist fee without my knowledge. I have never applied for oneassist service in any way. While enroling also, your staff didnt asked me weather i want this service or not.

Further the debited amount is converted into smartemi and here also i dont know who did this? Now who is responsible for this?, i reied very hard to cancel this service and called hdfc customer care, they gave me a number to call on which is even not valid so i searched internet for one assist customer care number and called them, one executive said it is by default service come with your card you cant cancel it and one said it is activated by you so we cant refund your money, me and my family own more than 4 accounts of hdfc and now i surely look for other option after this fraud. My number is [protected]

I have submitted my damaged mobile phone to one assist and registered a claim thereof.However there is no explanation from one assist reg. my claim which is in insurance approval stage Device Claim – Service Request # 1765238 since 7th of feb 2017?
I have already escalated the issue more than 3 times but I am extremely disapointed with the poor response from the customer care team.

Pls help resolve my case.

Hi,
DATE-07.03.2017
I Received SMS from HDFC BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team.

Please deactivate and refund my money ASAP
date of incident : 02.00hrs. 25 FEB 2017
HDFC Credit Card No.xx2087
OneAssist Relationship Number : 1751303

awaiting for your positive replay
thanking you
your truly
sachin ingle
mob-[protected]

Very delay and worst service by oneAssist. My amount of Rs 989.10 has been deducted on 10th Feb 2017 during the payment after that I haven't get any information regarding it from the side of oneAssist team then I have emailed to oneAssist many times with full details with attachments of transaction reference no. For Refund my amount I have also send all the bank account details but their customer executive always told me to wait for two days but 26 days passed away still I am waiting for my refund. Really this is very disappointed for me.

Regards
Avinash Ranjan
MOB- [protected]
Trail customer relationship no. - 1707817

I had applied for claim on 13th feb, 2017. The company and all its employees were very quick and helpful during the process but then the storm came. I was told that the cost of repair is beyond claim amount so asked for my unrepaired handset back.

Now its almost 1 month and no one is responding to my emails or phone calls. The telephonic guys just tell me that someone will get back to you in 48 hrs. But that never happens.

I would like to warn OneAssist that if i dont get my handset back ASAP. I will sue all of you guys.

Also I would like to inform all the readers that dont ever get and insurance or anythng from OneAssist. Its a total Fraud Company.

Please do share the word.

Hi Team

This is Akbar Basha from Chennai.

I am very disappointed with service of this One Assist company.
I raised a complaint on 6 December 2016, regarding display damage, they rectify the problem and handover it to me on 10 Jan 2017.
Then immediately I notices my 3.5 Audio Jack is not work properly, but it was works well before the service.

So I raised the complaint again on 12 Jan 2017, they re-picked up my hand set on 10 Feb 2017.
They took more than 25 days to just for re-pick up. After that there is no any proper response from One Assist.
I called them so many times, after long hold they just say it's in processing, but they didn't mention in which stage it is.

Few Information about my compaints:

Mobile Model: MI4 (64GB)
My Complaint Service Request number 1740066
Attached copy of re-pick up acknowledgement.

Kindly do the needful.

Best Regards
Akbar Basha
[protected]

Hi,
I Received SMS from HDFC BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 17.22hrs. 2 Mar 2017
HDFC Credit Card No.xx3155
OneAssist Relationship Number : 1768483

Dear sir

I bought policy from OneAssist Insurance for my handset. I had claimed for refund 2 months ago after I got liquid damage of my handset Redmi 3s. I have not received claim amount even after 15 days of submitting documents as required by OneAssist. Request number #1741813. Now I am trying to call customer care from my registered number from 3 days but no one is responding. I am very disappointed by such service and planning to complaint through all platforms.

Regards
Pankaj Beladiya
[protected]

Dear Sir,
I am Gaurav Maheswari, who had purchased the mobile insurance on 4th March 2016,
My OneAssist Membership Number - 946070,
Claim Number - 1788025,
SR Number - 1807311.

I have filed a claim on 16th Feb 2017, and uploaded the documents and photos and the handset was picked up on 21 Feb 2017.
The estimate i received was for the amount 30690/- Rs.
I have sent multiple emails asking for the estimate copy since only the display was broken and as per my enquiry in the service centre on 28 Feb 2017, the cost of the display for s7 Edge Onyx Black was not more than 17000/- Rs so i was curious as to why is the repair estimate so high since the phone was in working condition despite the broken display ( pictures attached during claim where you can see device is switched on and is in working manner despite the cracked screen ) so there is no problem with the motherboard of the device, and all other functions were working fine before handing over the device to One Assist.

I have received an email as response but the attachment was missing from the response, despite sending in multiple replies i have received a couple response but all of the response mentions that the estimate copy has been attached where as there is no attachment in the email.

It looks like a clear case of the one assist giving a higher estimate for the repair which wasnt required, and when asked for the estimate copy, i am receiving 3 emails which says the estimate has been attached but there is no attachment.
When sending further emails i have received no response from your end, furthermore i have called your helpline multiple times and the representatives always tell me that one of their associate will get back to me in 48 hours but i never hear back from them.

I just wanted to put across all of these issues and let you know what is happening in the company OneAssist and how the customers are being treated. This is one of my last option trying to contact OneAssist in solving my problem in an amicable manner.

I have been charged rs.1299 on my hdfc credit card on 1st march 2017 without my permission or any authorisation. I have tried contacting the email address but no response from oneassist.
This is a completely fraudulent transaction from the company. Please refund rs.1299/- immediately to the credit card otherwise will need to raise grievance with consumer court.
Name : annie mekkattukulam
One assist reference no : 1773192
Date of transaction[protected]
Credit card : hdfc - ending with xxx0025
Amount charged : rs.1299

Please refund amount urgently!!

Regards

Annie mekkatukulam

My mobile no is [protected] On 27th feb 2017, i got an SMS from AM-HDFCBK and inform me that ONE ASSIST membership fee has been debited from my credit card account and they activated the plan and debited 1299 Rs.i didn't share any card no, cvv, otp. how could they debit money from my account without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan but they are not responding my call at all.
one assist relationship no: 1754602
I want my money back as soon as possible

Hello there

I Received SMS from hdfc BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : hrs. 2 march 2017
Hdfc Credit Card No.xx4337
OneAssist Relationship Number : 1773369

Hi my name is varun sondhi i have protection plan of ma.

Today evening i got the message that your card has been deducted with 1299 as one assist membership fee from your card ending with xxxx
I mean to say how you people can deduct money.
I haven't apply for any membership

Thanking you
Varun sondhi

My mobile no is [protected] On 25th feb, i got a SMS from AM-HDFCBK and inform me that ONE ASSIST membership fee has been debited from my credit card acount and they activated the plan and debited 1299 Rs.i didn't share any card no, cvv, otp.how could they debit money from my acc without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan but they are not responding my call at all. They are saying that it is impossible to cancel a plan. And I will not get any refund.
No one is responding to me including HDFC.
Please cancel the plan and refund the TOTAL MONEY

Sir,
I attended a call from one assist regarding their insurance plans, I told them I dont want this service but they charged me 1299 for its subscription for one year. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 8712.Other wise cancel my credit card, i don't like to spend money on all these things.

My number is [protected]
Mail id is navneet.[protected]@gmail.com

Thanks & Regards
NAVNEET SINGH

My mobile no is [protected].On 13th feb, i got a phone call from ONE ASSIST.they activeted the plan and debited 1799 Rs.from my credit card just through a phone call.i didn't type my card no, cvv, otp.how could they debit money from my acc without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan on 13th Feb. They are saying that it is impossible to cancel a plan. And I will not get any refund.
No one is responding to me including HDFC.
Please cancel the plan and refund the TOTAL MONEY

Hello sir/mam
my self jagjit singh from pinjore (panchkula) haryana. i purchased a mobile (mi redmi 3s prime) 32 gb variant from flipkart which delivers me on 15th feb 2017. after that i contact to mi toll free no they told me to make call to onassist because they tie up with onessist for insurance. after that i contact one assist for mobile insurance. after that i got a call from one assist from phone no[protected]. person says me that i am krishan from one assit. he told me that we provide you insurance for your phone in rs 899 (after 10% discount it will cost you 809). i paid rs 809 through my credit card and after around 2 minutes i got receipt from CITRUS PAY for payment of 809 is successful. after that i got a mail from one assist that is welcom mail from this company with relationship id 1737366 OneAssist Membership ID : [protected]/Registered Mobile No. : [protected] . after that till today i regularly contact to their company number [protected]/[protected]/[protected].
after that i again got a call from above given number[protected] and person told me to forward that mail which contains CITRUS DETAILS to nishant.[protected]@oneassist.in. i also did that.but till now 8 days passed my plan is not activated in their system

now i returned my phone to flipkart and claim my money back.but till now my plan is not activated in their system. so it is requested to you to please cancel my plan and refund me money back in my bank account

thanks and regards
jagjit singh
ph [protected]
mail id- [protected]@gmail.com

photos of mail id enclosed