OneAssist Consumer Solutions Complaints & Reviews

Hello there

I Received SMS from hdfc BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : hrs. 2 march 2017br...

Hi my name is varun sondhi i have protection plan of ma.

Today evening i got the message that your card has been deducted with 1299 as one assist membership fee from your card ending with xxxx
I mean to say how you people can deduct money.
I haven't apply for any membership

Thanking you
Varun sondhi...

My mobile no is [protected] On 25th feb, i got a SMS from AM-HDFCBK and inform me that ONE ASSIST membership fee has been debited from my credit card acount and they activated the plan and debited 1299 Rs.i didn't share any card no, cvv, otp.how could they debit money from my acc without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan but they...

Sir,
I attended a call from one assist regarding their insurance plans, I told them I dont want this service but they charged me 1299 for its subscription for one year. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 8712.Other wise cancel my credit card, i don't like to spend money on all these things.

My number is [protected]
Mail id is navneet.[protected]@gmail.combr...

My mobile no is [protected].On 13th feb, i got a phone call from ONE ASSIST.they activeted the plan and debited 1799 Rs.from my credit card just through a phone call.i didn't type my card no, cvv, otp.how could they debit money from my acc without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan on 13th Feb. They are saying that it is impossible...

Hello sir/mam
my self jagjit singh from pinjore (panchkula) haryana. i purchased a mobile (mi redmi 3s prime) 32 gb variant from flipkart which delivers me on 15th feb 2017. after that i contact to mi toll free no they told me to make call to onassist because they tie up with onessist for insurance. after that i contact one assist for mobile insurance. after that i got a call from one assist from phone no[protected]. person says...

I have purchased redmi note 3 with mi protect and recently it broke after it fell and display has been broken.After that time onwards I am trying to call to customer care for one month they are not picking call itself and tried all numbers for 1 Hour also.I have also sent mail but no response.

Is this how you treat your customers ???? How can you be so irresponsible ?

DONT PURCHASE ANYTHING (INSURANCE) FROM...

Dear Sir,
I do not want one assist membership

How could you acsess my account without my permissioin to activate one assist service in my acoount ?

Cancel your one assist plan and refund my 1299/- which you debited from my account, REFUND it with one week, else i will take a legal action.

Regds/Samrat

mob-[protected]
date of birth- 31/07/1990
Email id- [protected]@gmail.com...

While selling the policy everything looks so smooth more than sunsilk and while you claim that day you shown the real teeth, I sent my device which was damaged on Jan 15 and it has been more than 45 days as of now and no response the only mail and what they tell you is that they sent to their insurer which i came to know that one assist is just a middle ware company and not itself an insurance direct anyways. so now they sent that and they...

SR - 1763019
Incident was logged on 29th Jan 2017 for repair.
Handset was collected on 4th February 2017.Confirmation of receipt of damaged device was sent on 6th Feb 2017.
Confirmation of repair estimate was sent to me on 10th Feb 2017.
Since 11th Feb 2017, the request is pending for IC approval. I have not received any update on the request after that.

Customer Service Representatives are not...

My name is Ashish Gawande. I am writing this mail to tell you that i have never seen any service as bad as One Assist.They are the worst service i have ever seen. The reason is i had claimed a request regarding my damaged phone on 13th January, 2017.My Service Request Number is 1738931. My device was Redmi 3S(Dark Gray IMEI no.1:[protected], IMEI no. 2: [protected]).My relationship no. is 1581717. I have submitted all the documents,...

Sir,

I am ankur varshney from aligarh my relation no.- 1439055
register id- [protected]@gmail.com
DOB- 13/10/1993

I purchased laptop protection plan for my apple mac book air on 6 nov 2016.
i mailed many time my laptop 4 pic, invoice and govt id proof on [protected]@oneassist.in but till now my plan i not active and when i call customer care they always said that some connectivity problem call...

I am SAKUNTHLA and I have hdfc credit card they have charged 1299 one assist
They auto debited money from card
My relationship no is 1742560
Mail id [protected]@gmail.com
Card 2198 end no
The sales person has very bad attitude
This product has cheated me
I want do refund my money to my account
Sale person had an big mouth and is keep on speaking the same thing to me repeately
The...

Kindly check into the matter as i have got deducted an amount of rs 1299 from my credit card against one assist plan and i would like to deactivate the plan and get my refund back to my account. There was no information about such charges applicable if apply for hdfc credit card.

Relationship number given is - 1749923.

Kindly get back the refund of rs 1299 /- to my account

regards
sony mohan...

I am not at all registered any wallet items for coverage with one assist. When i spoke with customer care they inform me that they have deducted the amount for this year. I am surprise to know that they deducted the amount without my information .
Request to cancel one assist and refund the amount.

Relationship no- 778174

Rgds,
digvijay k gautam
Mob [protected]...

Sr.No:1712086 - Not received the my Device back

Sr.No. : 1712086

I given my mobile for touch screen issue in working condition (Image attached) on[protected]. (2 months gone)

One assist saying its gone for BER. My mobile cost is 17999 and your estimated repair cost is 20208. And saying eligible to Rs.5849 as claim.

I give my mobile as working condition, uploaded images as proof as...

My mobile was accidentally got liquid damaged on 1 month ago. Than i contacted one assist customer care for repairing because i was taken insurance and paid rs. 375 amount for it.. After 1 week they picked up my mobile.. And got estimated that my mobile had rs. 8909 repairing cost!!! Amount of mobile is rs.9999!!! Than they told me to wait for 3-4 days for amount approval from national insurance company.. Than every signal day i called for...

HI Team,

I had taken one assist insurance for my laptop as a protection plan on 31-Oct-2016.Unfortunately my laptop got damaged due to accident in road on 05/11/2016.Once after this I immediately informed the oneassist about the recent incident happened.Then One assist asked me to give my laptop to authorized service center and send the estimate to one assist.I have shared the copy of estimate to the email id provided.Since...

This is regarding the claim 1762318, As screen of my phone got damaged, I reached out the one assist costumer Representative . It was informed to me to upload the document to one assist portal which I completed then the said to send a mail confirmation which I completed but they didn't received yet.
And after that I got a claim and discharge voucher, The customer Representative said I need to submit both the form to the person who...

Worst ever experience with an insurance company. Service request ID - 1784660
All the customer support executives just have this line to say, "You will have to wait 2-3 days" I have been hearing this the 10th time since 1st week of February. If you are not fit enough to run a company please do not play around peoples emotions and hard earned money !! "Cooling Period" was the reason for rejection and it is a month now and i have not...