OneAssist Consumer Solutions Complaints & Reviews

Membership Id: [protected] and Relationship No : 906517. I brought an oneassist Mobile device protection plan for my Redmi note 3. And my mobile screen got damaged and I have rasied the claim.The Service Request number 1716072 and i was asked to pay 344 rupees as my claim is accepted on 10 January 2017. On 13 jan 2017 there was a message that my phone is repaired and mobile will be dispatched soon. On 23 Jan i receive a message saying that...

I had given my phone for repair to One Assist on November 2016. Every time when I call customer support I am hearing same reasons " Documents were submitted by team and Insurance company's approval is pending. Insurance has to be approved in 10 working days and this has been escalated " but still there were no answers from the team, after 2 months the insurance got approved and my phone was submitted to authorized service center as per the...

Complen
Document aapke office me 13.01.2017 ko hi phuc gye sb fir bi claim nhi rho ho
yha pe bi jut bol rhe ho aap log
kud ke head office me to check kro phle ya yuhi jut bolte ho hmesa

mera non servise aria hone ki vjh se mobile mene insurance company ke approval ke bad servise center pe tik krva liya h or mene 5300 rs de diye h
plz muje mere claim ke 5300rs jldi refund de
me mail ke sat...

I had given my phone for repair to One Assist on 5th December 2016. They said they have given it to the authorized service center which started repairing the phone on 21st December. They gave a deadline of 18th January 2017 and then further extended it to 30th January 2017 and now to 17th February 2017. They have not even provided with a backup handset as promised while buying the insurance. Whenever, I call up the One Assist customer care,...

OneAssist SR 1722207

I have not got back my handset(iphone 6) which i submitted to One Assist on 6th Jan . No updates from One Assist.

Every time when I call customer support I am hearing same reasons " Documents were submitted by team on Jan 11th and Insurance company's approval is pending. Insurance has to be approved in 10 working days and this has been escalated ".

Support team has escalated...

I have activated with one assist plan without my permission and I asked for cancellation, but I didn't get any response.after that again today I received mail that it will renewal again.
I don't want to be activated and please deactivate my one assist plan.

How a plan can be activated without the customer confirmation.

Again for renewal i got a message and it was that will be activated in 1 week.
br...

I was tried too many days about my claim. My claim updated in 10th nov'16, i was provided all details to one assist. Now Feb 2nd. Still the problem is not solved. i was waiting too many days about this issue. But they simply telling just wait for two working days, three working. How many working days am waiting. i really frustrated by the team. i worried about my mobile claim .
The service request no is 1642719
My membership...

I send my mobile for repair to xiomi india under mi protect . but till now i do not receive my mobile . they mail me that my mobile has repaire on 30 december but they do not deliver my mobile . when i call them again and again they say that they not received my mobile from mi service centre but when i called the mi consumer form then they told me that my mobile have repaired in december and have send to one assist in december but according...

One assist is one of the worst insurance company..I submitted my claim on Nov 8 and it is still waiting for insurance approval. Whenever I call their customer care they said they will escalate and give a ticket number and will tell that it will be solved within 3 working days nothing happens .
They will not answer your queries
They will not reply to your emails
Only answer you will get is that it is escalated .
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Hi Team,

My iphon6 is insured with one assist they replaced my handset and after 6nmonth they provide me my replacement letter which is not having my signature in customer signature panel

another thing when they sold me the insurance they said its having mutiple claim facility now they are saying they have changed the policy my policy is lapsed since i claimed once were as in my one assist login I see my insurance...

I have given my mobile for physical damage in Jan 2016

One assist charged me extra 300 rs in some days but never returned my mobile back.Their customer service agents dont have any clue about the phone, all they say is to
call after 24 hour to keep you on hold.Worst insurance provider and biggest cheaters.They are running fraud company in broad daylight.I have not received my mobile phone in last one year.
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My phone had got stolen in Sep for which i had insurance with one assist. i logded claim in Oct and claim was finalised in oct end. same was confirmed by the call centre executives. but i am yet to receive the amount due to me from insurance company and the company has been using this money illegally and not giving me my money despite several reminders. I am forced to use this medium despite several calls, emails and reminders. I urged them...

Device Claim – Service Request # 1645649, Service Request number 1711060,
One Assist is not returning my handset after claim request closed, its almost three month completed, whenever I call they will say its take seven working days to return, every time its happening., even I escalated thrice no response at all., I am approaching consumer forum....

My number is [protected] I had given my mobile for claim After 2 months I got my mobile back and the day I received my mobile it was not in working condition.i was unable to charge.i contacted same day to customer care they told me that they will send some one for pick up of mobile .I waited for four days nobody came and again called and asked for it they told wait for three more day's waited but no one came.Now it's more than a month I am...

My registered mobile number is [protected].My device model is samsung galxy onnext .I have a worst experience with one assist and i will never suggest anyone to do insurance with oneassist. I had claimed my insurance almost two weeks ago . Then my claimed was automatically cancelled and i agained requested to reopen it on 20 th Jan .i have called customer care minimum 8-10 times but no response is coming . In future i will never recommend...

My mobile is given for screen change on 8th of December, while given the phone oneassist team replied it will take minimum 15 to 20 days for repair. on 13th January i received mail and message stating that mobile has been delivered, immediately on 14th Jan i informed in the call center that i had not received any mobile, oneassist team replied that by mistake they had sent the mail and your mobile will be delivered on 20th jan. I also sent...

I have purchased a Redmi note 3 mobile with MI protect (provided by One assist) As my mobile is having issues, I have raised a claim by calling One assist and submitted all the documents required. I have raised the claim on ~10 Jan 2016. I was told that my mobile would be picked up and an alternate courtesy mobile would also be provided within the next 7-10 working days but I have never received any communication from them. I have made multiple...

Hi oneassist
My name is Saikat pal
My relationship id:669189
My service request number :1528667
My mobile has been picked on 8th sep 2016. I paid my excess amount on 27th sep 2016. I am calling regularly to oneassist team they are just simply telling that your mobile is in delivery process.I'm calling regularly they are saying the same old story and now they just simply postponed my date to 28th Jan 2017.i don't...

BIGGEST FRAUDS! HORRIBLE SERVICE! I had given my handset for screen repair on the 5th of decemeber and was intimated by one assist that I will receive it back in 15 days! however, the due date given to me was 6th jan! its 23rd today and I still havnt got my handset back!! the Mi service center has already msged me on the 6th that the handset is ready for dispatch but oneasist(no assistance at all!) has still not bothered to pick it up and...

HI,

I have submitted my MI Mobile for an repair since i have taken insurance with Oneassist and My Claim ID: 1582324 in Oct first but till the date so many stories and no one confirmed about my mobile return date.
every time postponement if we wanted to escalate no one is availabel to speak which is very bad.
I am thinking it is Government Forum to control this kind of bogus companies i have submited my previous...