OneAssist Consumer Solutions Complaints & Reviews

Dear sir / madam,

Please note that my concern is i have purchased mobile handset (Mobile phone redmi 3s 16gb gold mrp 6999+499 mi protact oneassist) from mi.com on 14th-sep-16 with mi protect insurance (One assist) and its was not working properly i complained mi.com team on 17th-sep-16 for replacement after that i got replacement on 6-oct-16 in while replacement conversation i copied all the email to oneassist for imei update...

Mobile went for repairing in last quarter and still i didn't received yet
Hi Team,

One Assist Team taken my mobile for repairing on 13th of January 2017. Also they didn't even provided the curtsy handset for me and in every call they are extending the due date to months and the team unable to give the guaranty of the delivery date. I request please check the Con's before joining one assist.
service number : 1721011br...

I have given my "Redmi note 3" mobile for repare 20 days back...Few days back I received the email that my claim has been approved...And I was given the address and contact number of the service center where my mobile was...I have contacted the service center they are saying that my claim has been declined because there was no response from your end...they said that they are having the spare parts now and if they get approval from your end...

I purchased the oneassist mobile insurance along with my mobile. It covered damages and expenses for my samsung galaxy e5 mobile
My phone fell of my hand and the screen got damaged, and on the same day i raised a claim request with one assist and submitted the phone in january 2016. They picked up the phone from my place and after a month asked me to pay rs. 305 as processing fees. Ever since i've been calling them for various reasons...

I took insurance for my mi note 3 known as mi protect by oneassist consumer solutions. I registered my complaint on 14 nov 2016 and kept on calling them again and again since i wasnt getting any response i was just getting false promises that i will recieve a bag n some executive will come n collect it.. After so many calls n mails after 50 days i got a positive response n a guy came n collected my phone. N then many days passed i only called...

Sir,

I got a call from one assist regarding their plans, I told them I will review later but they charged me 1799 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 8998.Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.com

Thanks...

Today i received the mail that my handset has been received by me but till date i have not received my mobile handset. I called your customer care i got the doc. No. 1490441 of courier service relay express. On calling them it revile that the consignment was booked on 24th jan 2017 (Surprising, as email on 8th feb that repair due date is 8th feb 2017 and earlier it was 30th jan 2107). Courier facility informed me that the parcel was not deliver...

Don't buy One Assist smartphone insurance. This is a big FRAUD. Please read it once.
Trust me guies, Unfotunatly i am the unfortunate customer of this company.
My name is Vrajesh Raval. My memebership number is [protected]. I have bought MA Total Protection 35k-50k plan for my bran new LG G5 for Rs 2989.
After some weeks i accidentally broke the screen of my smartphone. Then i go for this insurance claim. My claim num....

I bought a Redmi note 3 mobile from Mi.com website, & also took the insurance from there.

The insurance is covered with Accidental & Liquid damage.

Recently, i have been to GOA & this incident has happened:

I was on the beach at Goa, Clicking pics with the phone in my hand, a big tide came & i lost my balance the phone fell on the rocks from my hand its side panel was damaged & it drown in sea...

I Received SMS from KOTAK Mahindra BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission and authorization . I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 04:06 pm hrs....

My name is Deepak.V my relationship id is 765127, yesterday without information have transaction in my credit, psat year aslo same thing happened I cald customer care they had told that I can cancelled by next transaction, same thing happened this time also . Im not interested with your service so please refund my money to my account.
Regards
DEEPAK.V...

In the month of Octoberer 2016 i have given my mobile to one assist as my set got dead being liquid damage. Still today is 08 Feb 2017 i didn't received my mobile. Many times i spoke to customer care people regarding feed back and sending mail for status of my mobile. I cont understand its like auto recorded call they always say with in 24hrs you will get the resolution.
And they says the liquid damage has done wantedly so it won't...

I didn't apply for this service but Without my authorization debited 1799 rupees from my credit card. I was try to reach coustmer care, but they ware unable hear me. I thought it's problem of my phone, again I tried with another phone, I had the same experience. So first check your phones and your staff also. Whatever I need my money back in my card... I am waiting for the reply......

Dear sir,

reference to my claim number SR #1772735

i got a message that some docs are pending however i am not able to get whats the pendency. ?
Please let me know

SUBHASH KOCHAR Relationship No : 769946 and Membership Id: [protected]

I have also sent an email to [protected]@oneassist.in but no reply same with the number[protected] and [protected].

Further,...

At the end of November 2016 i have given my mobile for service (Scree Display was damage). Still today is 08 Feb 2017 i didn't received my mobile. Many times i spoke to customer care people regarding feed back and sending mail for status of my mobile. Frankly speaking sorry to say they are acting like a deaf people in customer service no importance for customer complain. My mobile went for repairing twice in the authorize service center and...

I am Barun Kanthal, I have a hdfc bank credit card. One year ago one assist call me and card protiction servicr active for one year. This time told me that after one year call me for this service continues or not. but without information me that service renual and rs 1799 debit from my card. i call three times to be deactive for this service and my balance refund. one assist told me this service deactive and rs 1799 balance refund my account...

Delay in commitments
Dear Concern,
Unfortunately I have purchased 3 Insurances from One Assist, that was my big mistake. Now I claimed for my handset repair, I am facing some following problems :-
1. I claimed, they approved my claim around 1 full month after so many calls in customer care.
2. I already requested so many times for temporary handset at the time of pick my damaged handset from one Assist, because...

This is my one assists number 688251

Mobile number [protected]

Registered email I'd [protected]@gmail.com

3 month has been passed still I m not recived my mobile without internet is like without breath

My mother is day night shouting me where is the mobile ...

She is thinking that I had sale to someone or lost

I had explained that mobile insurance...

Service Request number 1610545.
My MI5 phone i have sent to one assist on november 22nd for service. but untill today they dint return it back. when ever i call they keep on changing my due date and keep extending my due date. actually my phone is fully serviced and it is ready to despatch but one assist company dint pay the amount and keep on extending my due date.

This is the toll free number of one assist [protected]br...

Hello there

I Received SMS from KOTAK MAhendra BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 16.33hrs....