OneAssist Consumer Solutions Complaints & Reviews

Dear Sir,
I am Gaurav Maheswari, who had purchased the mobile insurance on 4th March 2016,
My OneAssist Membership Number - 946070,
Claim Number - 1788025,
SR Number - 1807311.

I have filed a claim on 16th Feb 2017, and uploaded the documents and photos and the handset was picked up on 21 Feb 2017.
The estimate i received was for the amount 30690/- Rs.
I have sent multiple emails asking for the estimate copy since only the display was broken and as per my enquiry in the service centre on 28 Feb 2017, the cost of the display for s7 Edge Onyx Black was not more than 17000/- Rs so i was curious as to why is the repair estimate so high since the phone was in working condition despite the broken display ( pictures attached during claim where you can see device is switched on and is in working manner despite the cracked screen ) so there is no problem with the motherboard of the device, and all other functions were working fine before handing over the device to One Assist.

I have received an email as response but the attachment was missing from the response, despite sending in multiple replies i have received a couple response but all of the response mentions that the estimate copy has been attached where as there is no attachment in the email.

It looks like a clear case of the one assist giving a higher estimate for the repair which wasnt required, and when asked for the estimate copy, i am receiving 3 emails which says the estimate has been attached but there is no attachment.
When sending further emails i have received no response from your end, furthermore i have called your helpline multiple times and the representatives always tell me that one of their associate will get back to me in 48 hours but i never hear back from them.

I just wanted to put across all of these issues and let you know what is happening in the company OneAssist and how the customers are being treated. This is one of my last option trying to contact OneAssist in solving my problem in an amicable manner.

I have been charged rs.1299 on my hdfc credit card on 1st march 2017 without my permission or any authorisation. I have tried contacting the email address but no response from oneassist.
This is a completely fraudulent transaction from the company. Please refund rs.1299/- immediately to the credit card otherwise will need to raise grievance with consumer court.
Name : annie mekkattukulam
One assist reference no : 1773192
Date of transaction[protected]
Credit card : hdfc - ending with xxx0025
Amount charged : rs.1299

Please refund amount urgently!!

Regards

Annie mekkatukulam

My mobile no is [protected] On 27th feb 2017, i got an SMS from AM-HDFCBK and inform me that ONE ASSIST membership fee has been debited from my credit card account and they activated the plan and debited 1299 Rs.i didn't share any card no, cvv, otp. how could they debit money from my account without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan but they are not responding my call at all.
one assist relationship no: 1754602
I want my money back as soon as possible

Hello there

I Received SMS from hdfc BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : hrs. 2 march 2017
Hdfc Credit Card No.xx4337
OneAssist Relationship Number : 1773369

Hi my name is varun sondhi i have protection plan of ma.

Today evening i got the message that your card has been deducted with 1299 as one assist membership fee from your card ending with xxxx
I mean to say how you people can deduct money.
I haven't apply for any membership

Thanking you
Varun sondhi

My mobile no is [protected] On 25th feb, i got a SMS from AM-HDFCBK and inform me that ONE ASSIST membership fee has been debited from my credit card acount and they activated the plan and debited 1299 Rs.i didn't share any card no, cvv, otp.how could they debit money from my acc without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan but they are not responding my call at all. They are saying that it is impossible to cancel a plan. And I will not get any refund.
No one is responding to me including HDFC.
Please cancel the plan and refund the TOTAL MONEY

Sir,
I attended a call from one assist regarding their insurance plans, I told them I dont want this service but they charged me 1299 for its subscription for one year. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 8712.Other wise cancel my credit card, i don't like to spend money on all these things.

My number is [protected]
Mail id is navneet.[protected]@gmail.com

Thanks & Regards
NAVNEET SINGH

My mobile no is [protected].On 13th feb, i got a phone call from ONE ASSIST.they activeted the plan and debited 1799 Rs.from my credit card just through a phone call.i didn't type my card no, cvv, otp.how could they debit money from my acc without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan on 13th Feb. They are saying that it is impossible to cancel a plan. And I will not get any refund.
No one is responding to me including HDFC.
Please cancel the plan and refund the TOTAL MONEY

Hello sir/mam
my self jagjit singh from pinjore (panchkula) haryana. i purchased a mobile (mi redmi 3s prime) 32 gb variant from flipkart which delivers me on 15th feb 2017. after that i contact to mi toll free no they told me to make call to onassist because they tie up with onessist for insurance. after that i contact one assist for mobile insurance. after that i got a call from one assist from phone no[protected]. person says me that i am krishan from one assit. he told me that we provide you insurance for your phone in rs 899 (after 10% discount it will cost you 809). i paid rs 809 through my credit card and after around 2 minutes i got receipt from CITRUS PAY for payment of 809 is successful. after that i got a mail from one assist that is welcom mail from this company with relationship id 1737366 OneAssist Membership ID : [protected]/Registered Mobile No. : [protected] . after that till today i regularly contact to their company number [protected]/[protected]/[protected].
after that i again got a call from above given number[protected] and person told me to forward that mail which contains CITRUS DETAILS to nishant.[protected]@oneassist.in. i also did that.but till now 8 days passed my plan is not activated in their system

now i returned my phone to flipkart and claim my money back.but till now my plan is not activated in their system. so it is requested to you to please cancel my plan and refund me money back in my bank account

thanks and regards
jagjit singh
ph [protected]
mail id- [protected]@gmail.com

photos of mail id enclosed

I have purchased redmi note 3 with mi protect and recently it broke after it fell and display has been broken.After that time onwards I am trying to call to customer care for one month they are not picking call itself and tried all numbers for 1 Hour also.I have also sent mail but no response.

Is this how you treat your customers ???? How can you be so irresponsible ?

DONT PURCHASE ANYTHING (INSURANCE) FROM ONE ASSIST IT IS ONE OF THE FRAUD COMPANY SUCH IRRESPONSIBLE MANAGEMENT

I need to refund my money I am not interested in wasting time to call to you people.I

Dear Sir,
I do not want one assist membership

How could you acsess my account without my permissioin to activate one assist service in my acoount ?

Cancel your one assist plan and refund my 1299/- which you debited from my account, REFUND it with one week, else i will take a legal action.

Regds/Samrat

mob-[protected]
date of birth- 31/07/1990
Email id- [protected]@gmail.com

While selling the policy everything looks so smooth more than sunsilk and while you claim that day you shown the real teeth, I sent my device which was damaged on Jan 15 and it has been more than 45 days as of now and no response the only mail and what they tell you is that they sent to their insurer which i came to know that one assist is just a middle ware company and not itself an insurance direct anyways. so now they sent that and they are not responding so who is at loss ? Me right atleast i could have got it repaired somewhere rather than waiting for the claim. Service request : 1749306

SR - 1763019
Incident was logged on 29th Jan 2017 for repair.
Handset was collected on 4th February 2017.Confirmation of receipt of damaged device was sent on 6th Feb 2017.
Confirmation of repair estimate was sent to me on 10th Feb 2017.
Since 11th Feb 2017, the request is pending for IC approval. I have not received any update on the request after that.

Customer Service Representatives are not able to provide information either.
I have spoken to various CSRs on 20th Feb, 23rd Feb, 27th Feb and 1st March.
All of them have told me that i will receive a call back within 48 hours and i need to wait for that. But i have not received any call back yet.
They are unable to provide me with any escalation number either.

I had sent a mail to [protected]@oneassist.in on 23rd feb. However i have not received a response to that either.

I would like to know what is the reason for the delay and by when i can expect my handset to be repaired and returned to me.

My name is Ashish Gawande. I am writing this mail to tell you that i have never seen any service as bad as One Assist.They are the worst service i have ever seen. The reason is i had claimed a request regarding my damaged phone on 13th January, 2017.My Service Request Number is 1738931. My device was Redmi 3S(Dark Gray IMEI no.1:[protected], IMEI no. 2: [protected]).My relationship no. is 1581717. I have submitted all the documents, paid the extra charges you told me to pay, and completed all the formalities you said. But i want to tell u that, 45 days have passed from the day i handovered my device to you but i have not received a single update of my device. I am calling to there customer service number regularly but they only give me the [censored] that we have not received any delivery date from the service center. Even i have talked to there seniors also but they also are unable to give me any positive response. And I also want to tell you that the dew date for my mobile phone provided by the service center was 10th February, 2017, and still i have no idea where my mobile is.I am very very disappointed by there service. I want to you to take strict action and do whatever you have to do, i want my phone back as soon as possible otherwise i will have only one option left of reporting a complaint against them in Police Station. Then they will take care of things

Sir,

I am ankur varshney from aligarh my relation no.- 1439055
register id- [protected]@gmail.com
DOB- 13/10/1993

I purchased laptop protection plan for my apple mac book air on 6 nov 2016.
i mailed many time my laptop 4 pic, invoice and govt id proof on [protected]@oneassist.in but till now my plan i not active and when i call customer care they always said that some connectivity problem call after some time they said send laptop pic on [protected]@oneassist.in after some day they block my no. i am not able to call from that number don't know why you are doing this thing.

note - i mailed many time my laptop pic, invoice pic and govt. id proof even on your plan my laptop value is wrong i mailed you many time. no action from your side but i got call from sales dept. when i tell me problem they said that they are from sales dept.

you are cheating customer if you are not reply i will register complaint and move to consumer court.

call me on my no if you have want any information - [protected]

I am SAKUNTHLA and I have hdfc credit card they have charged 1299 one assist
They auto debited money from card
My relationship no is 1742560
Mail id [protected]@gmail.com
Card 2198 end no
The sales person has very bad attitude
This product has cheated me
I want do refund my money to my account
Sale person had an big mouth and is keep on speaking the same thing to me repeately
The one assist has taken my money and peace

Kindly check into the matter as i have got deducted an amount of rs 1299 from my credit card against one assist plan and i would like to deactivate the plan and get my refund back to my account. There was no information about such charges applicable if apply for hdfc credit card.

Relationship number given is - 1749923.

Kindly get back the refund of rs 1299 /- to my account

regards
sony mohan

I am not at all registered any wallet items for coverage with one assist. When i spoke with customer care they inform me that they have deducted the amount for this year. I am surprise to know that they deducted the amount without my information .
Request to cancel one assist and refund the amount.

Relationship no- 778174

Rgds,
digvijay k gautam
Mob [protected]

Sr.No:1712086 - Not received the my Device back

Sr.No. : 1712086

I given my mobile for touch screen issue in working condition (Image attached) on[protected]. (2 months gone)

One assist saying its gone for BER. My mobile cost is 17999 and your estimated repair cost is 20208. And saying eligible to Rs.5849 as claim.

I give my mobile as working condition, uploaded images as proof as my mobile in working condition only. How come the repair cost exceed the actual mobile cost ?

Dont want anything from you. I need my mobile back, dont want any claim you can cancel the membership id.

Don't say Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected].

Because, I written lot of mails and calls. I requested the below questions but no answers from once assist representatives.

What is the name of insurance company ( As per registered in IRDA)?

When my mobile given to Service center ? Please provide the details (Bills or vouchers from the service center).

Where my mobile given for repair (On which service center) ? Please provide the details (Bills or vouchers from the service center).

Who and how the estimated repair amount calculated ? Please provide the details (Bills or vouchers from the service center).

Here I am asking is. OneAssist - I am not willing to take any of your claim even I am given my for any claim, I given for repair. That I dont want now, you can cancel everything from your end. I just want my un repaired handset back. Its almost 2 months gone. There is no loss for you by returning my handset as i given. So please do that favor. I am completely agreed the mistake was mine without reading reviews about one assist, I taken MI protect and submitted my mobile to one assist. Its almost 2 months go Please return my mobile ASAP and please dont replay like wait for sometime, I already waited too long.

Thanks!
Suresh S

My mobile was accidentally got liquid damaged on 1 month ago. Than i contacted one assist customer care for repairing because i was taken insurance and paid rs. 375 amount for it.. After 1 week they picked up my mobile.. And got estimated that my mobile had rs. 8909 repairing cost!!! Amount of mobile is rs.9999!!! Than they told me to wait for 3-4 days for amount approval from national insurance company.. Than every signal day i called for it but they only told to wait for 24 hour.. After 7-8 call from me they called me that i was damaged it wilfully!!!
So we cannot give repairing... Mobile repair ho ke hi 1 mahine bad vapas aane vala tha to isme wilful kon karunga!!! And they told me that decision was taken by insurance company. Than i asked for contact number of insurance company, but they denied and said that they don't have!!!
Isi tarah humko nahi sab ko ullu banate honge ye log.. Wilful conduct ka name dekar service nahi dena chahte... Muje ab repairing ki charge chahiye... Ya fir mere insurance ke paise vapas kar do...

Claim no : sr#1753751
Relationship no : 1074591