OneAssist Consumer Solutions Complaints & Reviews

I have purchased redmi note 3 with mi protect and recently it broke after it fell and display has been broken.After that time onwards I am trying to call to customer care for one month they are not picking call itself and tried all numbers for 1 Hour also.I have also sent mail but no response.

Is this how you treat your customers ???? How can you be so irresponsible ?

DONT PURCHASE ANYTHING (INSURANCE) FROM ONE ASSIST IT IS ONE OF THE FRAUD COMPANY SUCH IRRESPONSIBLE MANAGEMENT

I need to refund my money I am not interested in wasting time to call to you people.I

Dear Sir,
I do not want one assist membership

How could you acsess my account without my permissioin to activate one assist service in my acoount ?

Cancel your one assist plan and refund my 1299/- which you debited from my account, REFUND it with one week, else i will take a legal action.

Regds/Samrat

mob-[protected]
date of birth- 31/07/1990
Email id- [protected]@gmail.com

While selling the policy everything looks so smooth more than sunsilk and while you claim that day you shown the real teeth, I sent my device which was damaged on Jan 15 and it has been more than 45 days as of now and no response the only mail and what they tell you is that they sent to their insurer which i came to know that one assist is just a middle ware company and not itself an insurance direct anyways. so now they sent that and they are not responding so who is at loss ? Me right atleast i could have got it repaired somewhere rather than waiting for the claim. Service request : 1749306

SR - 1763019
Incident was logged on 29th Jan 2017 for repair.
Handset was collected on 4th February 2017.Confirmation of receipt of damaged device was sent on 6th Feb 2017.
Confirmation of repair estimate was sent to me on 10th Feb 2017.
Since 11th Feb 2017, the request is pending for IC approval. I have not received any update on the request after that.

Customer Service Representatives are not able to provide information either.
I have spoken to various CSRs on 20th Feb, 23rd Feb, 27th Feb and 1st March.
All of them have told me that i will receive a call back within 48 hours and i need to wait for that. But i have not received any call back yet.
They are unable to provide me with any escalation number either.

I had sent a mail to [protected]@oneassist.in on 23rd feb. However i have not received a response to that either.

I would like to know what is the reason for the delay and by when i can expect my handset to be repaired and returned to me.

My name is Ashish Gawande. I am writing this mail to tell you that i have never seen any service as bad as One Assist.They are the worst service i have ever seen. The reason is i had claimed a request regarding my damaged phone on 13th January, 2017.My Service Request Number is 1738931. My device was Redmi 3S(Dark Gray IMEI no.1:[protected], IMEI no. 2: [protected]).My relationship no. is 1581717. I have submitted all the documents, paid the extra charges you told me to pay, and completed all the formalities you said. But i want to tell u that, 45 days have passed from the day i handovered my device to you but i have not received a single update of my device. I am calling to there customer service number regularly but they only give me the [censored] that we have not received any delivery date from the service center. Even i have talked to there seniors also but they also are unable to give me any positive response. And I also want to tell you that the dew date for my mobile phone provided by the service center was 10th February, 2017, and still i have no idea where my mobile is.I am very very disappointed by there service. I want to you to take strict action and do whatever you have to do, i want my phone back as soon as possible otherwise i will have only one option left of reporting a complaint against them in Police Station. Then they will take care of things

Sir,

I am ankur varshney from aligarh my relation no.- 1439055
register id- [protected]@gmail.com
DOB- 13/10/1993

I purchased laptop protection plan for my apple mac book air on 6 nov 2016.
i mailed many time my laptop 4 pic, invoice and govt id proof on [protected]@oneassist.in but till now my plan i not active and when i call customer care they always said that some connectivity problem call after some time they said send laptop pic on [protected]@oneassist.in after some day they block my no. i am not able to call from that number don't know why you are doing this thing.

note - i mailed many time my laptop pic, invoice pic and govt. id proof even on your plan my laptop value is wrong i mailed you many time. no action from your side but i got call from sales dept. when i tell me problem they said that they are from sales dept.

you are cheating customer if you are not reply i will register complaint and move to consumer court.

call me on my no if you have want any information - [protected]

I am SAKUNTHLA and I have hdfc credit card they have charged 1299 one assist
They auto debited money from card
My relationship no is 1742560
Mail id [protected]@gmail.com
Card 2198 end no
The sales person has very bad attitude
This product has cheated me
I want do refund my money to my account
Sale person had an big mouth and is keep on speaking the same thing to me repeately
The one assist has taken my money and peace

Kindly check into the matter as i have got deducted an amount of rs 1299 from my credit card against one assist plan and i would like to deactivate the plan and get my refund back to my account. There was no information about such charges applicable if apply for hdfc credit card.

Relationship number given is - 1749923.

Kindly get back the refund of rs 1299 /- to my account

regards
sony mohan

I am not at all registered any wallet items for coverage with one assist. When i spoke with customer care they inform me that they have deducted the amount for this year. I am surprise to know that they deducted the amount without my information .
Request to cancel one assist and refund the amount.

Relationship no- 778174

Rgds,
digvijay k gautam
Mob [protected]

Sr.No:1712086 - Not received the my Device back

Sr.No. : 1712086

I given my mobile for touch screen issue in working condition (Image attached) on[protected]. (2 months gone)

One assist saying its gone for BER. My mobile cost is 17999 and your estimated repair cost is 20208. And saying eligible to Rs.5849 as claim.

I give my mobile as working condition, uploaded images as proof as my mobile in working condition only. How come the repair cost exceed the actual mobile cost ?

Dont want anything from you. I need my mobile back, dont want any claim you can cancel the membership id.

Don't say Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected].

Because, I written lot of mails and calls. I requested the below questions but no answers from once assist representatives.

What is the name of insurance company ( As per registered in IRDA)?

When my mobile given to Service center ? Please provide the details (Bills or vouchers from the service center).

Where my mobile given for repair (On which service center) ? Please provide the details (Bills or vouchers from the service center).

Who and how the estimated repair amount calculated ? Please provide the details (Bills or vouchers from the service center).

Here I am asking is. OneAssist - I am not willing to take any of your claim even I am given my for any claim, I given for repair. That I dont want now, you can cancel everything from your end. I just want my un repaired handset back. Its almost 2 months gone. There is no loss for you by returning my handset as i given. So please do that favor. I am completely agreed the mistake was mine without reading reviews about one assist, I taken MI protect and submitted my mobile to one assist. Its almost 2 months go Please return my mobile ASAP and please dont replay like wait for sometime, I already waited too long.

Thanks!
Suresh S

My mobile was accidentally got liquid damaged on 1 month ago. Than i contacted one assist customer care for repairing because i was taken insurance and paid rs. 375 amount for it.. After 1 week they picked up my mobile.. And got estimated that my mobile had rs. 8909 repairing cost!!! Amount of mobile is rs.9999!!! Than they told me to wait for 3-4 days for amount approval from national insurance company.. Than every signal day i called for it but they only told to wait for 24 hour.. After 7-8 call from me they called me that i was damaged it wilfully!!!
So we cannot give repairing... Mobile repair ho ke hi 1 mahine bad vapas aane vala tha to isme wilful kon karunga!!! And they told me that decision was taken by insurance company. Than i asked for contact number of insurance company, but they denied and said that they don't have!!!
Isi tarah humko nahi sab ko ullu banate honge ye log.. Wilful conduct ka name dekar service nahi dena chahte... Muje ab repairing ki charge chahiye... Ya fir mere insurance ke paise vapas kar do...

Claim no : sr#1753751
Relationship no : 1074591

HI Team,

I had taken one assist insurance for my laptop as a protection plan on 31-Oct-2016.Unfortunately my laptop got damaged due to accident in road on 05/11/2016.Once after this I immediately informed the oneassist about the recent incident happened.Then One assist asked me to give my laptop to authorized service center and send the estimate to one assist.I have shared the copy of estimate to the email id provided.Since they had promised me that they will be doing doorstep pick in case of any damage but that was not happened in my case and they asked me to do all manual process.Finally they send a mail to me conforming that one assist submitted your documents to insurance company on Jan 6, 2017 .

Till now I didnt get any proper refund /claim amount from one assist and they still expect me to wait 24hrs and 48 hrs each and every time I called customer care for the last one month.As they mentioned, insurance decision will take around 10 to 15 days but how many 10 to 15 days I have to wait more to get the case resolved.

Finally am hopeless and dont know what to do by hearing all the default message from oneassist customer care and mails .I ended up here.

Kindly try to resolve this case asap

Service Request number 1705831 (SR#1705831)
Membership id ; [protected]

This is regarding the claim 1762318, As screen of my phone got damaged, I reached out the one assist costumer Representative . It was informed to me to upload the document to one assist portal which I completed then the said to send a mail confirmation which I completed but they didn't received yet.
And after that I got a claim and discharge voucher, The customer Representative said I need to submit both the form to the person who will come to collect you phone. As the work was not in progress it was I called to one assist then they informed need to sign and send over mail I did the same they are saying they dint got the signed form. Now please make me understand what else I need to do.

Now they are saying due to improper documents the ticket is closed and can't provide the insurance claimed. What kind of service is this. And sure take a serious action on the services.
I did as it was informed to me by one assist customer representative. Still they closed by ticket.
Will share all the screen shot from my mail id
Please Do needful.

Worst ever experience with an insurance company. Service request ID - 1784660
All the customer support executives just have this line to say, "You will have to wait 2-3 days" I have been hearing this the 10th time since 1st week of February. If you are not fit enough to run a company please do not play around peoples emotions and hard earned money !! "Cooling Period" was the reason for rejection and it is a month now and i have not got my phone back. Arun Kashyap was the last executive i spoke with and these executives are trained by this company to just hear abuses, get harrased and to keep apologizing to the customers.

Also a Stupid mail id as happyassist, that does not make any one feel happy, no reply nothing

Dear sir / madam,

Please note that my concern is i have purchased mobile handset (Mobile phone redmi 3s 16gb gold mrp 6999+499 mi protact oneassist) from mi.com on 14th-sep-16 with mi protect insurance (One assist) and its was not working properly i complained mi.com team on 17th-sep-16 for replacement after that i got replacement on 6-oct-16 in while replacement conversation i copied all the email to oneassist for imei update bcoz fro insurance mi protect.

I start using my handset was working properly since replacement on the date 16th-dec16 damaged while using due to fall down on same day i report to oneassist for insurance claim with incident and they pickedup my handset by saying that i will send for repair cost claim. During the period i asked status they relied your handset insurance claim rejected. He replied you unrepaired handset will return back to you in 5 working days but still not recieved.

See the below emails from oneassist

First email from oneassist

This is with reference to the claim filed with us vide service request number 1744894. I will be your claim relationship officer, dedicated to the service request.

We would like to inform you that your case is now aligned for pick-up. To facilitate pick-up, we have sent you an email, separately. Please follow the simple steps in the email and help us pick your device on priority.
After the pick-up is done, it take 2-3 week, in overall, for us to repair and deliver the device to you, with the all processes of estimate insurance approval repair delivery.

Please note: repair process of your device may take 10-15 days as it is subject to spare part availability with the brand authorized service center.

You are requested to keep checking your emails regularly for updates from us.

For any assistance during the claim process, you are requested to write back me or speak to me at [protected] between 10am and 6pm, from monday to saturday and we will be happy to assist to you.

Email after rejection:-
Dear vikram bais

With reference to your service request number 1744894, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
"as per policy terms attached for your reference, change in imei needs to be intimated to the insurance company within 30 days of the change in imei.in subject case the unit has been changed on 06/10/2016 and intimation of change in imei has been done on 21/01/2017 through mail which is after date of loss (16/01/2017) this case cannot be considered."

We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.

We will soon deliver your unrepaired handset to you.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected]

Please advice can i put this case in consumer forum.

Thanks

Vikram bais
[protected]

Mobile went for repairing in last quarter and still i didn't received yet
Hi Team,

One Assist Team taken my mobile for repairing on 13th of January 2017. Also they didn't even provided the curtsy handset for me and in every call they are extending the due date to months and the team unable to give the guaranty of the delivery date. I request please check the Con's before joining one assist.
service number : 1721011

I am not Happy assisted by the service.

I have given my "Redmi note 3" mobile for repare 20 days back...Few days back I received the email that my claim has been approved...And I was given the address and contact number of the service center where my mobile was...I have contacted the service center they are saying that my claim has been declined because there was no response from your end...they said that they are having the spare parts now and if they get approval from your end the repair will be completed in one hour...And I even contacted the xiaomi customer care they are claiming that they have not received payment yet...why are you taking soo time I didn't expected this service from your end even after approval of claim you are not responding to the service center... Kindly approve it with the mi service center...No one is responding from your end even the service center has spare parts available...You are not approving with them you are not responding to any queries

Name -INUGANTI RAJESH
[protected]@gmail.Com
Dob[protected]
Phone no-[protected]

I purchased the oneassist mobile insurance along with my mobile. It covered damages and expenses for my samsung galaxy e5 mobile
My phone fell of my hand and the screen got damaged, and on the same day i raised a claim request with one assist and submitted the phone in january 2016. They picked up the phone from my place and after a month asked me to pay rs. 305 as processing fees. Ever since i've been calling them for various reasons but i have not got my mobile back. When they take the claim, they take damaged mobile and never return it back.

I took insurance for my mi note 3 known as mi protect by oneassist consumer solutions. I registered my complaint on 14 nov 2016 and kept on calling them again and again since i wasnt getting any response i was just getting false promises that i will recieve a bag n some executive will come n collect it.. After so many calls n mails after 50 days i got a positive response n a guy came n collected my phone. N then many days passed i only called them n asked about the status they said my insurance has been rejected for a silly reason. That i wasnt holding the phone properly, but according to insurance they cover all the type of accidential damage including damage caused due to fell in toilet/bucket or from bike...in both the cases its customers negligience... But they didnt approve my case...
I read about oneassist on various forums n sites everywer it was mentioned that its a fake company n they never give claims for anyone... If they give it then they will bill u more than the amount of your phone so they can extract money from you..
Plz dont go for oneassist.. Its a fake company n u will never get any claims rather than burning your blood for follow up.

Sir,

I got a call from one assist regarding their plans, I told them I will review later but they charged me 1799 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 8998.Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.com

Thanks & Regards
Sharath kumar