OneAssist Consumer Solutions Complaints & Reviews

Hello,

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan without my permission and i also got a mail from one assist team. I don't even know the company and this kind debiting amount from my account and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap.

Thanks & regards,
Nidhi niharika

Mar 4, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nidhi,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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N

Nidhi Niharika

Jan 15, 2020

How long will it take to get my refund.

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Sir
I had never opted for one assist wallet insurance but was charged rupees 1899 towards insurance which i paid. But i don't want to pay in future. I tried calling my bank but got no solution. So please cancel my insurance plan on hdfc credit card ending
1927 as soon possible. Thank you.

My contact details:-
Email - [protected]@gmail.com
Mobile number - [protected]

Feb 21, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

OneAssist Consumer Solutions Customer Care's response Dear Komal,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Pune, Maharashtra

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 15.37hrs. 31st dec, 2019
Icici credit card no. Xx8000
Oneassist relationship number : 9669096

Feb 19, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shanofar,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: B104, aai jivdani apt heera, vidyalaya road donga virar west, Thane, Maharashtra, 401303

Date of incident:11th jan 2020.
Client no:[protected]

I kept my mobile on window and i slept on bed. My phone was rang as confirmed by my wife. She gone for loo and in between i wakeup and not found my phone on window. I asked my wife she told me, phone was at window. My mobile was fall from window to down and due to this phone display broken.

Insurence compay has rejected my claim.

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shailendra,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

We understand your concern and would like to inform you that your Claim has been rejected by the Insurance company basis on the description given by you.

The company felt that the damage happened would have been avoided if you had kept the phone in a safe place. As the incident happened is not due to any accidental force the claim got declined.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Team OneAssist

Jan 15, 2020

Updated by happy1990 Dear Team,

This is not your comment on claim.kindly share insurance company original comments or email.

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H

happy1990

Jan 15, 2020

Dear Team,

This is not your comment on claim. Can you share insurance company comments or mail where they rejected my claim.

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Address: B-block, Gautam Buddh Nagar, Uttar Pradesh, 201303

I received sms from icici bank that rs 1899/- deducted from my debit card to one assist plan without my permission. I call customer care but their are not helping me. And their are deviating from their own term and condition (6.2) of refund.

Please deactivate and refund my money
Date of incident 9 jan 2020
Icici bank debit card no.-××××××0680
One assist relationship no.- 7593402
One assist member no.- [protected]

Jan 16, 2020

Complaint marked as Resolved

Refund total amount, Thank you

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kumar,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 13th January, 2020. The refund will be initiated within 5 workings from the cancellation date to the account from which the amount was deducted .

Hope this resolves your issue.

Regards

Team OneAssist

Jan 14, 2020

Updated by Keshav950 Can i know the total refund amount

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Address: 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road, Mumbai, Mumbai City, Maharashtra, 400059

I'm using hdfc credit card. Without any advance intimation you have deducted the amount of rs 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 05.01.2020
Card no: xx8052
Membership id : [protected]

Feb 26, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kamal,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Surat, Gujarat, 395006

Sir,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1399 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 7616. Other wise cancel my credit card, i don't want to spend money on all these things.

My number is [protected]
Mail id is [protected]@gmail.com

Mar 1, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Mr Sabhadiya,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Tirupur, 641652

Name : vijichristuraj
Oneassist relationship number : 9744014
Oneassist membership id : [protected]
Plan name : enhanced wa privilege single plan
Mobile : [protected]
E-mail : vijichristuraj. [protected]@gmail.com

Dear one assist team.,

I have not given any commitment or consent to pay for it... Without my knowledge the same has been debited rs.1899/- in my savings account...

First of all you have obtained any of my consent for debiting in my account for activation...

Kindly refund the amount at the earliest without any charges or further delay...

Regards.,

Vijichristuraj. J

Feb 14, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Vijichristuraj,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 08th January, 2020. The refund will be initiated within 5 workings from the cancellation date to the account from which the amount was deducted.

Hope this resolves your issue.

Regards

Team OneAssist

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T

Trinath Maharana

from Chennai, Tamil Nadu

Jan 10, 2020

Dear Sir,
Sorry to say that due to some personal problem i want to cancel my one assist plan as per below details immediately. Kindly do the needful.
Thank you
Trinath Maharana
Relationship No.: 3443659
Plan : Enhanced WA Power Single Plan
Valid up to : 02-Jan-2020
Mobile No.: [protected]
Card No.**7040

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OneAssist Consumer Solutions Customer Care's response, Jan 14, 2020

Verified Support

Dear Trinath,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 14th December, 2019.

Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Hope this resolves your issue.

Regards

Team OneAssist

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Hi team,

An amount rs 1899 is deducted from my icici bank account towards the oneassist membership. I never confirmed to deduct the amount from my bank to and no intention to get the card/device protection plan.
I do not need this protection plan. Hence please de-activate the below plan and refund the amount.

Oneassist relationship number : 9743802

Oneassist membership id : [protected]

Plan name : enhanced wa privilege single plan

Thanks
Sabitha

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sabitha,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Jan 11, 2020

Updated by [email protected] Hi,

The OneAssist refunds team is calling multiple times and asking for complete Debit card number and they are saying without the debit card number they cannot refund the amount.
I am really worried about sharing the number. Why do you guys need my debit card number to refund the amount, With out the debit card details you have deducted the amount from my account and now your are asking for the debit card number.

Looks like some fraud is taking place.

Thanks
Sabitha

Jan 20, 2020

Updated by [email protected] My Problem is still not resolved and membership is not yet cancelled and amount not refunded in spite of multiple emails.

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S

Sirish Hota

Jan 13, 2020

I got SMS of auto debit of renewal of one assist plan with out prior intimation or confirmation. So please cancel plan if any and reverse debitted amount

deactivate the enhanced wa privilege single plan (oneassist membership id : 1006660778) - Comment #3626696 - Image #0

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OneAssist Consumer Solutions Customer Care's response, Jan 14, 2020

Verified Support

Dear Sirish,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 08th January, 2020. The refund will be initiated within 5 workings from the cancellation date to the account from which the amount was deducted.

Hope this resolves your issue.

Regards

Team OneAssist

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Address: 400083

The manager,

I have received my bank account statement from icici bank, hirnandani garden branch that rs-1899/- deducted on 01/07/2019 from my debit card to one assist plan. Without my permission. Even i don’t received any email from one assist team. I don’t even know the company and this kind [censored] onsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate membership immediately and refund my money asap

Date of incident : 16.33hrs. 01 jul 2019
Icici bank debit card no. Xx714
Oneassist relationship number : 7473738

Feb 11, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sanjay,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Kamrup Metropolitan, Assam, 781006

Hello there

Recently, i have received a kit from one assist about membership of them. Since the company is not known to me and without my approval they have deducted an amount of rs.1899 from my bank account which is totally not at all acceptable.

Please deactivate plan and refund my money asap
Oneassist relationship number : 9649090.

This is totally unethical. Without any information and approval from myside, how they can deduct this much of amount. Please take action on the same

Feb 9, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

OneAssist Consumer Solutions Customer Care's response Dear Bhaswati,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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N

nagamathi

Jan 9, 2020

I am a HDFC bank credit card holder. The bank has auto debited Rs. 1899/- from my credit card. I am not interested to join in membership any more. So cancel the membership and refund this debited amount of Rs.1899/-.

OneAssist Relationship Number : 9679013

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Address: VEDANTA MEADOWS, Jharsuguda, Odisha, 768202

Hello,

I am jayashree behera, do not know how 1899.00 rupees deducted in my icici bank saving account against one assist even i do not know about that. Even i have not got any message or call in my phone regarding this activation.
After all i have tried many time to one assist but every time i failed.
So please help me out and refund my money.

Regd vide: sr[protected]
My icici account no :[protected]

I want to deactivate that one assist plan and want my whole refund as soon as possible.

Jan 8, 2020

Complaint marked as Resolved

i have only give complain on this platform then nothing to do, they noticed and resolved my problem

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

OneAssist Consumer Solutions Customer Care's response Dear Jayashree,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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S

shyamli008

Jan 8, 2020

thanks for your quick response and feel happy that your company is thinking about customer safety but one thing to say . why are you activating your One Assist Plan only by a single call . Some time any other person or any kids may pic the call . so do not do like this, you should make the customer proper understand and give him or her proper time to decide not forcefully activate your plan by calling .

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Dear sir,
I am nabin halder, complaining against one assist consumer solution for cut a unauthorized amount of 1899 for their service. I do not want to continue this service but there is no any option in their website to deactivate this service. My membership id is [protected]. Please help me to get back this amount to my account.

Regards,

Nabin halder
Ph no: ([protected], [protected])
Email id: ([protected]@gmail.com, [protected]@gmail.com)

+1 photos

Feb 11, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nabin,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Siwan, Bihar, 841231

Hi,
I'm using icici debit card link to icici a/c no. Xx286. Without any intimation you have deducted the amount of 1899 from my debit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

Please deactivate and refund my money asap
Date of incident : 04 jan 2020
Oneassist relationship number : 743881
Debit card link to icici a/c no. Xx286

Feb 21, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Rajiv,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Dabhoi road before Dada bhagvan temple, Vadodara, Gujarat, 390004

I'm using icici debit card. Without any intimation you have deducted the amount of 1399 from my debit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 4th january 2020
Name : vishal t

Feb 6, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 04, 2020

Updated by Vishal Tadvi I'm Using ICICI debit card. Without any intimation you have deducted the amount of 1399 from my debit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1399 .This is unacceptable that you have been repeating the same.

Deducted date : 4th January 2020
Name : Vishal T

Verified Support

Jan 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Vishal,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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B

Bond Pechimayum

from Mumbai, Maharashtra

Jan 9, 2020

OneAssist has activated two plans without my knowledge and deducted rs 1299 and rs 1971 respectively. I want to deactivate the plans and refund my money back.
Relationship no.9604952

I want to stop one assist all facility & refund my rupees - Comment #3623350 - Image #0

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I want to cancel my oneassist subscription for my hdfc credit card which has been renewed on 07/12/2019 without my consent. The renewal fee of 2599 inr has been debited already from my credit card. I am not sure on how to proceed with the cancellation of the subscription. Please let me know on how to cancel this subscription.

Regards,
Kanniga parameshwary

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Kanniga,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Jan 10, 2020

Updated by Kanniga Hi Team,

I have received a call from your team about the cancellation of my subscription on 6/01/2020. I am yet to receive further updates. Kindly provide me with an update on the status of my complaint.

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S

Shah Jimit

Jan 6, 2020

Please sir and madam I have already cancel this service so why debit 1899 this month so I have cancel this service and please all refund the 1899

cancel oneassist subscription - Comment #3620452 - Image #0

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N

Nemichand Khowal Nemichand Khowal

Jan 6, 2020

I am happy i am fine

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Address: Sanjay gandhi transport nagar, New Delhi, Delhi, 110042

Website: Consumercomplaints.in

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 545964xxxxxx3152 without my authorization on date:16/12/2018

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Ludhiana, Punjab, 142031

I recieved message from axis bank for deduction of rs.1899 from my account for one assist service. I want to cancel this service and want my money refunded in my account. And when i contacted with axis bank customer service they said they will not refund the money.

Axis bank account number ends with - 7004
My one assist relationship number is - 9690639

Feb 8, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Parminder,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Axis Bank Customer Care

from Pune, Maharashtra

Jan 4, 2020

Hi, we request you to call our Phone Banking [protected]/ [protected] numbers for further assistance. Regards, Team Axis Bank

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S

Sakt hi

from Idukki, Kerala

Jan 6, 2020

In my credit card one assist mfee RS:1899
Charged. Please deactivate the plan.

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Address: Untkhana shaheed bhagat singh ward no. 8 near noori masjid, Chhindwara, Mob. 8349928503,8839910085, Chhindwara, Madhya Pradesh, 480001

On 30 december 2019 i requested to cancel oneassist membeship, on the second day of which i received a call from oneassist, in the confirmation call, i gave confirmation to cancel oneassist membership and i was told that in 4 to 5 working days, the entire amount of 1399 ₹ will be put in my credit card account.. Today on 2 january 2020 as a dicount amount credited to my credit card account 300 ₹. I do not want any discount of any kind. I have to cancel oneassist membership completely, so i should be returned the full amount of ₹ 1399

Feb 6, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Tosif,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 31st December, 2019 and the refund must have credited to your respective bank account. Request you to check with your bank.

Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Hope this resolves your issue.

Regards

Team OneAssist

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Address: 700048

This is the most rubbish and fraud insurance company i have ever found. I have made insurance for our mobile phone samsung s9+ and also given renewal premium for 2nd year. Now due to an accident my wife's phone gets an internal damage and the lcd screen is getting black frequently. When i have tried to book an appointment for the service of the phone they are asking to upload hell lot of documents and killing time. Now surprisingly the fake company is saying that this doesn't cover insurance. Also given their so kind advise that i have to visit samsung service centre and get the job done by my own cost. Also thay have seen that i have uploaded the estimated cost received from samsung and the amount is rs. 17, 079/- appx.

Feb 6, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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