OneAssist Consumer Solutions Complaints & Reviews

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 545964xxxxxx3152 without my authorization on date:16/12/2018

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation...

I recieved message from axis bank for deduction of rs.1899 from my account for one assist service. I want to cancel this service and want my money refunded in my account. And when i contacted with axis bank customer service they said they will not refund the money.

Axis bank account number ends with - 7004
My one assist relationship number is - 9690639...

On 30 december 2019 i requested to cancel oneassist membeship, on the second day of which i received a call from oneassist, in the confirmation call, i gave confirmation to cancel oneassist membership and i was told that in 4 to 5 working days, the entire amount of 1399 ₹ will be put in my credit card account.. Today on 2 january 2020 as a dicount amount credited to my credit card account 300 ₹. I do not want any discount of any kind....

This is the most rubbish and fraud insurance company i have ever found. I have made insurance for our mobile phone samsung s9+ and also given renewal premium for 2nd year. Now due to an accident my wife's phone gets an internal damage and the lcd screen is getting black frequently. When i have tried to book an appointment for the service of the phone they are asking to upload hell lot of documents and killing time. Now surprisingly the fake...

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my icici debit card.
My plan is enhanced wa privilege single plan and charge deducted 1899/- from account. Kindly refund it soon as it was charged without any consent.
Sr[protected]
Plan - enhanced wa privilege single plan
Name - md sabil manzar...

I activated plan of 1899 on December 2018 for one year membership on one assist then i deactivated the plan of 1899 on December 2019 but in January 2020 my account balance is debited 1899 of one assist. i didn't active this plan then how can be debited so i request to you kindly please return my money 1899

because it's debited that i don't know
a/c no[protected]
bank-icici...

I gave permission for a year for activation.. but for the third year you are taking money without my permission.. i need my account to be deactivated first and i need my refund.
This is unfair cheating, for every transaction you should get approval, after all its my money. Its not bank or you can do autopsy my money. I never gave such permission. Please do the need ful
Relationship no: 1586344
Name :vijay kannan...

Date of the incident: tue, dec 31, 2019, 4:26 pm
Oneassist relationship number : 9672389
Without my concern deducted amount from my credit card for rs. 1399/-.
Refund the amount immediately.
Oneassist relationship number : 9672389

As soon as you get your credit card, these people call you and speak very fast as if they are speaking on behalf of the bank. They don't say that they are calling from...

Sir, i received a message from your today on 31.12.2019 that oneassist plan has been activated.in this regard it is submitted that i do not want this plan and i try to reach to you at your customer care umber so many time but in vain. Kindly deactivate the same and refund the money which deducted from my card. I shall be highly thankful to you for this kindness.

Ranjit singh
Mobile no. [protected]
Hdfc credit no....

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card on date:27/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- mohammad tosif mansuri
Mobile no. :- [protected]
One assist relationship no. :- 9652278...

Hello there

I received sms from kotak mahendra bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind onsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 24 dec 2019br...

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I know the company but i activated in last year, but in renewal time not confirmation taken from my side,

Please deactivate and refund my money asap

Date of incident : 24 dec 2019
Hdfc credit card no. Xx9637
Oneassist relationship number :...

The nov 28 th Rs.1899 was deducted from my credit card for One assist auto renewal. 2018 it self i was raised request to bank for auto renewal. They was stopped and the same renewed with out my knowledge after 1 month. That time itself raised concern about this. Again Last wee raised complaint for money reversal and un authorized transaction to customer care. They said will take a request for cancellation and money reversal. But now one assist...

Hi,
I have received a message stating rs. 1399/- has been deducted from your kotak mahindra credit card ending 0460 on 24 december 2019, yesterday at one assist consumer sol. I never wanted this membership and the membership fees has been deducted without my will. Kindly cancel my membership and process the refund.

Name - malekul ashtar kapasi z

Relationship no.: 9611454...

Hy this one assist consumer solution has debited amount of rupees 1399 without my knowledge from my credit card and i think it is like insurance and i haven't asked for any insurance and why this guy's debited money from my credit card and i need the refund of my amount and i need a quick reply from you guys, pls make sure it won't happen again. I need a apology as well from your side as well.

Please find this below message...

On 17th december i made a payment of 5779 to oneassist for ‘oneassist mobile damage protection for non apple smartphones between 60k to 80k for 1 year’. Soon after the payment i had a change of mind owing to all the negative reviews of their service and claims and asked the agent for a refund, the agent had assured a full refund within 7 days if i changed my mind initially when she was selling the plan to me. She agreed to refund when...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8751 without my concern on date:16/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- sudarsan k
Mobile no. :- [protected]
Credit card number ending :- 8751...

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist customer solution. Without my permission.. I did not receive any email from one assist team for any confirmation or me signing up for their plan along with i have never used the benefit which they claim to provide even though i have lost my credit card.

Kindly refund it soon as possible it was charged without any prior information and not...

I have been trying to get in touch with the one assist agency from last year, but have not been able to reach them. I am writing to confirm that i would like to discontinue the services of one assist agency.
Please do not deduct any amount from any of my banks account.
Name: monika dheeraj sharma
Once again would request youll not to deduct any amount from my accounts.

Regards,
Monika sharmabr...

As you have charged rs. 1399 without any intimation from credit card number ending with *9004. So kindly reversed the whole amount back to my credit card from which you have deducted.
My registered mobile number is 77*9126.
How could you do this without without taking permission of customer.
Whom should we blame for this.
Is that bank mingle with your company or your company is hacking into accounts.
br...