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3.9
Updated: Sep 16, 2025
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OneAssist Consumer Solutions reviews & complaints page 39

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N
nimopanda
from Thanjavur, Tamil Nadu
Dec 12, 2019
Resolved
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deducted money from my bank account without my permission

Address: OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059, 400059
Website: oneassist.in

I received call from icici bank that rs-1899/- deducted from my icici bank account to one assist plan. Without my permission.. I also got a welcome message from one assist team (10.12.19, 7:45pm). I don't even know the company and this kind charging of my account and use of my bank account by the company is really a criminal act.

Please deactivate and refund my money asap
Accout num *377
Date of incident : 10:30am....
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R
Raghu's
from Bengaluru, Karnataka
Dec 12, 2019
Resolved
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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9692 without my concern on date:10/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- raghavendra poojari
Mobile no. :- [protected]
Credit card number ending :- 9692
Jan 12, 2020
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2019
OneAssist Consumer Solutions Customer Care's response Dear Raghavendra,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
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    A
    anaskhanforever
    from Mumbai, Maharashtra
    Dec 11, 2019
    Resolved
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    Resolved

    Address: 271202

    Without my concern they issued the policy since 2017. When i call for deactivated the policy many times since 6 months... They don't response anymore. They only give 48 hours 72 hours and fake verification... They don't deactivated the policy.& not refund the amount... Totally fraud company. Plz refund the money as soon as possible n deactivated the policy instantly
    +1 photos
    Jan 26, 2020
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Dec 17, 2019
    Updated by anaskhanforever     I Don't Get mY Refund Of 1399
    Dec 17, 2019
    Updated by anaskhanforever     After 5 days, The Refund amount should be Not Credited
    Verified Support
    Dec 26, 2019
    OneAssist Consumer Solutions Customer Care's response     Dear Customer,

    Greetings from OneAssist!!!

    We regret any inconvenience caused to you.

    We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

    Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

    Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

    Looking forward to hear from you.

    Regards

    Team OneAssist
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      S
      Shahed Saudagar
      from Aurangabad, Maharashtra
      Dec 9, 2019
      Resolved
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      Resolved

      Address: Arish colony near arish masjid plot No 31, Aurangabad, Maharashtra

      Hello there

      I received sms from icicib bank that rs 1899/- deducted from my saving account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

      Please deactivate and refund my money asap
      Please refund my money.
      Jan 10, 2020
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      Dec 10, 2019
      OneAssist Consumer Solutions Customer Care's response       Dear Customer,

      Greetings from OneAssist!!!

      We regret any inconvenience caused to you.

      We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

      Looking forward to hear from you.

      Regards

      Team OneAssist
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        V
        vpiyu
        from Bengaluru, Karnataka
        Dec 9, 2019
        Resolved
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        Resolved

        I received sms from hdfc bank that rs-1899/- deducted from my debit card to one assist plan on 1/12/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

        Please deactivate and refund my money asap

        I'd - [protected]
        Relationship no. 9425582
        Jan 13, 2020
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Dec 09, 2019
        OneAssist Consumer Solutions Customer Care's response         Dear Pradnya,

        Greetings from OneAssist!!!

        We are sorry to see you go.

        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

        We appreciate your patience in the interim.

        Regards

        Team OneAssist
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          P
          Priyanka Lagwal
          from Noida, Uttar Pradesh
          Dec 9, 2019
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110065

          Hello there

          I received sms from icici bank that rs-1399/- deducted from my credit card to one assist customer solution. Without my permission.. I did not receive any email from one assist team for any confirmation or me signing up for their plan along with i have never used the benefit which they claim to provide even though i have lost my credit card. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the company.

          Please deactivate and refund my money asap
          Date of incident :20:39 hrs. 7 dec 2019 icici credit card no. Xx5007
          +1 photos
          Jan 12, 2020
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          Dec 09, 2019
          OneAssist Consumer Solutions Customer Care's response           Dear Priyanka,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
          View replies
          I received SMS from icici bank that Rs. 1899/- deducted from my ICICI Bank account for one assist plan on 03/12/19.

          These are deducted without my permission.

          Please deactivate and refund my money.
          Reply
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            R
            Rishabh Jain 66
            from Jaipur, Rajasthan
            Dec 8, 2019
            Resolved
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            Resolved

            Cancellation of one assist membership
            I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5675 without my concern on date:08/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

            Oneassist relationship number : 9475294
            Name :- rishabh jain
            Credit card number ending :- 5675
            Jan 16, 2020
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            Dec 09, 2019
            OneAssist Consumer Solutions Customer Care's response             Dear Rishabh,

            Greetings from OneAssist!!!

            We are sorry to see you go.

            Your plan has been cancelled on 08th December, 2019. The refund will be initiated within 5 workings days from the cancellation date to the account from which the amount was deducted .

            Hope this resolves your issue.

            Regards

            Team OneAssist
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              T
              Tapanc1974
              from Siliguri, West Bengal
              Dec 7, 2019
              Resolved
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              Resolved

              Address: RABINDRA NAGAR~SILIGURI~DARJEELING, Darjeeling, West Bengal, 734006
              Website: www.oneassist.in

              I received sms from icici bank that rs-1899/- deducted from my icici bank a/c to one assist plan on 04/12/19. Without my permission.. So, this policy cancellation and refund my amount. I am not interested policy renewal. So, this amount amount credited in my account soon as possible.

              Please deactivate and refund my money asap
              Membership no. 5981166
              Policy expired date of incident : 25/12/2019
              Amount debited date: 04/12/2019
              Jan 11, 2020
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              Dec 09, 2019
              OneAssist Consumer Solutions Customer Care's response               Dear Tapan,

              Greetings from OneAssist!!!

              We are sorry to see you go.

              We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

              We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

              Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

              We appreciate your patience in the interim.

              Regards

              Team OneAssist
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                A
                Azhar Makandar
                from Kankauli, Maharashtra
                Dec 6, 2019
                Resolved
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                Resolved

                cancel one assist service plan

                Hi all,

                On 2nd dec 2019, i had called one assist and generate a cancellation request of my plan which started for the next 3 years. I received confirmation email and sms from one assist your request has been received and we will refund your money within 4-5 working days.

                In that meantime 3-5 december i received a confirmation call from one assist you raise a request to cancel the plan. Do you really want to...
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                S
                Saiphanindra
                from Hyderabad, Telangana
                Dec 6, 2019
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                Hello there

                I received sms from icici bank that rs-1899/- deducted from account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my account and use of my accountby the company is really a criminal act and the co.

                Please deactivate and refund my money asap
                Date of incident : 28 nov 2019
                Oneassist relationship number : 5697627
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                Dec 06, 2019
                OneAssist Consumer Solutions Customer Care's response                 Dear Sai,

                Greetings from OneAssist!!!

                We are sorry to see you go.

                Your plan has been cancelled on 04th December, 2019. The refund will be initiated within 5 workings from the cancellation date to the account from which the amount was deducted .

                Hope this resolves your issue.

                Regards

                Team OneAssist
                Dec 12, 2019
                Updated by Saiphanindra                 Till now I didn't get any refund amount...pls check once..and resolve my prblm.. immediately.
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                  V
                  vpiyu
                  from Bengaluru, Karnataka
                  Dec 4, 2019
                  Resolved
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                  Resolved

                  Address: Nashik, Maharashtra, 422008

                  I received sms from hdfc bank that rs-1899/- deducted from my debit card to one assist plan on 1/12/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                  Please deactivate and refund my money asap
                  Jan 5, 2020
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2019
                  OneAssist Consumer Solutions Customer Care's response                   Dear Customer,

                  Greetings from OneAssist!!!

                  We regret any inconvenience caused to you.

                  We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                  Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                  Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                  Looking forward to hear from you.

                  Regards

                  Team OneAssist
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                    D
                    dushyantk
                    from Gurgaon, Haryana
                    Dec 4, 2019
                    Resolved
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                    Resolved

                    Address: OneAssist Consumer Solutions Private Limited 3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai City, Maharashtra, 400059

                    Hello,

                    I was deceived into using your company's services 3 years back, but it all turned out to be useless when i actually lost my wallet with all my cards.

                    So when you deducted the amount again last year, i sent you a mail to cancel and refund my amount, to which you kept replying to submit from my registered email, which i already was doing.

                    A couple of days back, you charged my cc again. I want both my transactions refunded and service cancelled.

                    Relationship number: 3182782
                    Membership id: [protected]
                    Jan 4, 2020
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2019
                    OneAssist Consumer Solutions Customer Care's response                     Dear Dushyant,

                    Greetings from OneAssist!!!

                    We are sorry to see you go.

                    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                    We appreciate your patience in the interim.

                    Regards

                    Team OneAssist
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                      S
                      sribaljo
                      from Chennai, Tamil Nadu
                      Dec 3, 2019
                      Resolved
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                      Resolved

                      Address: 600088

                      This is about oneassist they have add me as member with out any information and confirmation and they have renewed the membership and debited the renewal amount from my credit card without any intimation and confirmation for which i have asked explanation from hdfc and oneassist but there is no proper response. And they are not cancelling the membership.
                      I have not used the plan and membership till date.
                      Jan 5, 2020
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2019
                      OneAssist Consumer Solutions Customer Care's response                       Dear Customer,

                      Greetings from OneAssist!!!

                      We regret any inconvenience caused to you.

                      We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                      Looking forward to hear from you.

                      Regards

                      Team OneAssist
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                        S
                        Saiphanindra
                        from Hyderabad, Telangana
                        Dec 3, 2019
                        Resolved
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                        Resolved

                        Address: Hyderabad, Telangana

                        Hello there

                        I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

                        Please deactivate and refund my money asap
                        Jan 13, 2020
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 04, 2019
                        OneAssist Consumer Solutions Customer Care's response                         Dear Customer,

                        Greetings from OneAssist!!!

                        We regret any inconvenience caused to you.

                        We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                        Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                        Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                        Looking forward to hear from you.

                        Regards

                        Team OneAssist
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                          P
                          Pratiti Barman
                          from Mumbai, Maharashtra
                          Dec 3, 2019
                          Resolved
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                          Resolved

                          One assist services have been deducting rs 1399 from my account every yr since last 3yrs without my approval.. Calling it every yr to deactivate the services... They first say they have lodged the complaint and will take action in 10days... Then when no action is taken and you call again they say it's late.. You have to stop its renewal next yr... Bt it's renewed every yr again deducting money and no importance is given to any of my repeated complaints
                          Jan 5, 2020
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2019
                          OneAssist Consumer Solutions Customer Care's response                           Dear Customer,

                          Greetings from OneAssist!!!

                          We regret any inconvenience caused to you.

                          We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                          Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                          Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                          Looking forward to hear from you.

                          Regards

                          Team OneAssist
                          View replies
                          Please cancel my credit card service for HDFC credit card no. xxxx xxxx xxxx 2267 and refund the amount.
                          Reply
                          sharmad1972's reply, Nov 25, 2019
                          The service was for card protection and I am no longer wish to continue, so requested to cancel the same and refund the charged amount to my card HDFC credit card no. xxxx xxxx xxxx 2267.
                          Thanks
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                            U
                            udaykiran011
                            from Bengaluru, Karnataka
                            Dec 3, 2019
                            Resolved
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                            Resolved

                            Membership id: [protected]
                            Relationship no :2854006
                            Registered email : [protected]@gmail.com

                            Hi team,

                            I had taken the oneassist membership as it was compulsory to avail hdfc personal loan (2017). I have not used the service ever since i took the membership. Last year i mailed for cancellation. But it was not cancelled instead they gave some refund and continued the membership,

                            On 30th nov 2019 - membership has been auto renewed again without my approval. Rs 1899 has been debited from my hdfc card.
                            I need to cancel the membership and need the refund.

                            Please do the needful
                            Jan 4, 2020
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2019
                            OneAssist Consumer Solutions Customer Care's response                             Dear Uday,

                            Greetings from OneAssist!!!

                            We are sorry to see you go.

                            Your plan has been cancelled on 1st December and the refund will be initiated within 5 workings to your account from the cancellation date.

                            Hope this resolves your issue.

                            Regards

                            Team OneAssist
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                              U
                              udaykiran011
                              from Bengaluru, Karnataka
                              Dec 3, 2019
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                              Membership id: [protected]
                              Relationship no :2854006
                              Registered email : [protected]@gmail.com

                              Dear all,

                              In 2017 - i got the oneassit membership as it was compulsory to avail hdfc personal loan. I had no option but to avail the oneassit membership.

                              In 2018 - i had requested for cancellation of membership as i was not using the services. But they denied and convinced me to continue with some refund of 400. And also assured they will be intimating me before the renewal.

                              2019 - 30th nov - money debited from my card for the renewal of oneassist membership without my consent. How can they do this? Without even asking the customer and taking there approval how can they debit from my card.

                              I need the refund. Even hdfc is equally responsible for this.
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                N
                                Nehachandna
                                from Noida, Uttar Pradesh
                                Dec 3, 2019
                                Resolved
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                                Resolved

                                Address: 121006

                                So upon raising my claim, their executive called and asked to mention no incident happened in the claim.. Instead of rightfully guiding to mention the word accident and then closed the claim stating that you mentioned in the claim that no incident happened so the claim was closed.

                                Such fraudsters they are..

                                They did not even properly guide us as to how to go through with the claim and then closed the query without receiving any confirmation from customer end for the same.

                                The company executive himself made my brother mention no incident.. Which clearly states that they have a policy of not settling any claim and have no intention whatsoever of favouring the customer under any circumstance.
                                Jan 7, 2020
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 04, 2019
                                OneAssist Consumer Solutions Customer Care's response                                 Dear Customer,

                                Greetings from OneAssist...!

                                We are sorry to hear about your experience and regret the inconvenience caused to you.

                                We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                Looking forward to hear from you.

                                Regards

                                Team OneAssist
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                                  C
                                  Clavin Fernandis
                                  from Mumbai, Maharashtra
                                  Dec 3, 2019
                                  Resolved
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                                  Resolved

                                  Address: 560076

                                  Hi team,
                                  I had purchased my phone (Samsung s10 plus) from samsung smart cafe on march 6th of 2019 and i had taken mobile insurance plan on march 7th 2019.

                                  On 10th of august, i met with an accident and the phone was damaged completely. Hence, i claimed for the insurance but a guy from insurance informed that other plan has been activated and cannot be claimed.

                                  The plan which they activated is for "1 year hdfc bank ew pro plan for otg between 70001 and 100000" when we had clearly informed them it is for mobile protection.

                                  I have also attached the necessary documents for your information. Please check and revert back at the earliest.

                                  I hope this provides a clear picture of what i am going through for claiming my insurance from one assist.

                                  Please look into this asap and feel free to write back to me if you need any further information.
                                  +6 photos
                                  Jan 7, 2020
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 04, 2019
                                  OneAssist Consumer Solutions Customer Care's response                                   Dear Renita,

                                  Greetings from OneAssist...!

                                  We are sorry to hear about your experience and regret the inconvenience caused to you.

                                  We have forwarded your details to our team and they will get in touch with you shortly for the same.

                                  Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                  We appreciate your patience in the interim.

                                  Regards

                                  Team OneAssist
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                                    V
                                    [email protected]
                                    from Adiramapattinam, Tamil Nadu
                                    Dec 1, 2019
                                    Resolved
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                                    Resolved

                                    Address: 346,agraharam, Thanjavur, Tamil Nadu, 612001

                                    Dear sir/madam,
                                    I'm not using one assist plan, last year i told to customer care discontinue the plan, but
                                    As you have charged rs. 1399 without any intimation. So kindly reversed the whole amount back to my credit card from which you have deducted.

                                    My registered mobile number is [protected]. If you will not reversed the amount then i will block this credit card forever and for this only you are responsible.
                                    Jan 2, 2020
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 02, 2019
                                    OneAssist Consumer Solutions Customer Care's response                                     Dear Vivek,

                                    Greetings from OneAssist!!!

                                    We are sorry to see you go.

                                    Your plan has been cancelled on 01st December, 2019 and the refund will be initiated within 5 workings to your account from the cancellation date.

                                    Hope this resolves your issue.

                                    Regards

                                    Team OneAssist
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