OneAssist Consumer Solutions Complaints & Reviews

One assist services have been deducting rs 1399 from my account every yr since last 3yrs without my approval.. Calling it every yr to deactivate the services... They first say they have lodged the complaint and will take action in 10days... Then when no action is taken and you call again they say it's late.. You have to stop its renewal next yr... Bt it's renewed every yr again deducting money and no importance is given to any of my repeated...

Membership id: [protected]
Relationship no :2854006
Registered email : [protected]@gmail.com

Hi team,

I had taken the oneassist membership as it was compulsory to avail hdfc personal loan (2017). I have not used the service ever since i took the membership. Last year i mailed for cancellation. But it was not cancelled instead they gave some refund and continued the membership,

On...

Membership id: [protected]
Relationship no :2854006
Registered email : [protected]@gmail.com

Dear all,

In 2017 - i got the oneassit membership as it was compulsory to avail hdfc personal loan. I had no option but to avail the oneassit membership.

In 2018 - i had requested for cancellation of membership as i was not using the services. But they denied and convinced me to continue...

So upon raising my claim, their executive called and asked to mention no incident happened in the claim.. Instead of rightfully guiding to mention the word accident and then closed the claim stating that you mentioned in the claim that no incident happened so the claim was closed.

Such fraudsters they are..

They did not even properly guide us as to how to go through with the claim and then closed the query without...

Hi team,
I had purchased my phone (Samsung s10 plus) from samsung smart cafe on march 6th of 2019 and i had taken mobile insurance plan on march 7th 2019.

On 10th of august, i met with an accident and the phone was damaged completely. Hence, i claimed for the insurance but a guy from insurance informed that other plan has been activated and cannot be claimed.

The plan which they activated is for "1 year...

Dear sir/madam,
I'm not using one assist plan, last year i told to customer care discontinue the plan, but
As you have charged rs. 1399 without any intimation. So kindly reversed the whole amount back to my credit card from which you have deducted.

My registered mobile number is [protected]. If you will not reversed the amount then i will block this credit card forever and for this only you are responsible....

Hi their,

I received lone confirmation email from kotak bank that rs-4699/- deducted from my lone amount to one assist plan on 07-nov-19. I ask about this one assist term banking guys, he tell me its related to insurance. I didn't got a mail and a post from one assist team. I dont even know the company and this kind unwanted charging of my lone account. I m continuously calling on[kotak bank guys who take my follow up at...

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2109 without my concern on date:28/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

One assist relationship number : 3170330
Membership id : : [protected]
Name: - nikhil sebastian
Credit...

Hi,

I'm using icici credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This...

Hi i received a message that rs 1399/- has been debited from my credit card to one assist plan without my concern i do not need any such service and request you to kindly cancel the service and refund the amount transaction of rs 1399 has been made on kotak credit card *4348 on 29 nov at one assist consumer sol available credit limit is 38601
My credit card no (Protected)...

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was assured by hdfc that it won't charge me anything. I don't want this service by paying any money

Relationship no. : 9406072
Membership id: [protected]br...

Very worst experience with oneassist..
i have purchased 1 year extended warranty plan by ONEASSIST.
i have been told that, whatever the company covers in the first year of warranty, same will be covered by ONEASSIST in the subsequent year immediately after expiring the company's waarranty.

now, i have registered a service complaint. ASM assigned TECHNICIAN n ASM told to pay to TECHNICIAN by me and later he will...

I have applied for claim because there is a crack on my mobile screen. I did not observe that when it happen and how it happen but I explained the same thing when I saw that, time, date and place and I carried it in my pant pocket. even I told that it may be because of tight fit pant pocket by the time I wen to my friends place. They simply closed the claim by saying that "We regret to inform you that your claim request number 5066469 has...

I have been charged an amount of 1399/- on my icici bank credit card without my consent and my approval was never taken in writing

Request you to take my issue and cancel the subscription on immediate basis

Name: Pathan Moin Khan
Number : [protected]
Mail : [protected]@gmail.com

As it is a public forum I can’t display my card details for any further assistance request you to...

Hello everyone... I have bought a plan of ars.310 towards my kent maxx water purifier which was claimable for 1 year.. It was even the starting of my claimable period... They misguided me for @ 110 days. Told to change the adapter costing rs.1000 for tge rs.7000 purifier... When i claimed they told it to consumable n i have to pay only.. Only service charge free... Even when i agreed they told to extend for 5 days more... Worst experience...

Hello all,

I never opted any plan from one assist, it is totally wrong to debit amount from with out notice, please cancel the plan refund my amount as soon as possible.
And i will also file a complaint on hdfc where you got my credit card details from them
Date of incident : 25th november 2019
Hdfc credit card no. Xx8203
Oneassit membership id [protected]

Regards,
Raghu y...

I have taken this service around 4 years back. Every year i called them to cancel my services but nothing is happening. They even not bother to take verbal or written renewal approval from the customer. The amount is directly deducted from the credit card. After seeing the credit card bill when i follow them regularly for cancellation now the have inactive the service but for only after few days of renewal (That too without approval) they...

A card protection service is provided to me through one assist and the amount of almost rs 1888 is debited from my credit card in the month of september 2019 and i don't know whether i have opt for the service or not, now i am unwilling to continue the services so please cancel the service for hdfc credit card no. 5459 xxxx xxxx 2267 and refund the amount back to my credit card....

Last year they activated one plan without my permission and i requested for cancellation but they offered the plan for discounted price and requested to continue. I accepted it for one year but this year they did renewal without my permission and when i enquired they said it's auto-renewal and i was shocked to hear this. I didn't requested for auto-renewal. They're saying i should have requested in grace period to cancel but i request to...

Hi

Kindly cancel my one assist plan asap.
Lat year also it automatically renewed and money got debited from my account and i do not want to repeat it again this year. Please deactivate this one assist plan as soon as possible.
How many days it will take for cancellation and how can i check the cancellation status.

Relationship number: 1523082

Hope this will be solved asap. Thanks...