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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Nov 23, 2025

Complaints 4086

Resolved

3095

Unresolved

991

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OneAssist Consumer Solutions reviews & complaints page 39

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Address: Bangalore, Karnataka

As you have charged rs. 1399 without any intimation from credit card number ending with *9004. So kindly reversed the whole amount back to my credit card from which you have deducted.
My registered mobile number is 77*9126.
How could you do this without without taking permission of customer.
Whom should we blame for this.
Is that bank mingle with your company or your company is hacking into accounts.

I have to reach consumer court unless you deactivate the plan from my card and return the deduction amount.

Jan 22, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account as the mobile number given by you is protected. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Jeedimetla, 500055

I'm icici bank credit card holder. The one assist consumer solutions has auto debited rs. 1399/- from my credit card number ending with 4007 without my concern on date: 30/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-. Asap

I am also a privilege status holding customer.

Jan 22, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Hello there

I received sms from hdfc bank that rs-2599/- deducted from my credit card to one assist plan. Without my knowledge or permission.. I didn't even get a mail or message from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13 dec2019
Hdfc credit card no. Xx0152
Oneassist id: field29

Jan 26, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: 444101

I mysef sahebrao walsinge want to bring into your notice that hdfc bank is deducing subscription of about 1300 rsi from my credit
Card without my permission. However i don't
Want to continue my membership for one assist. You are requested to not to continue my membership and unsubscribe me in 2020. My membership no is 1752210. My bank is hdfc akot.

Jan 16, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sahebrao,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hi,

I got below massage saying that some policy request has been registered. But i don't remember requesting any such service.

Massage :
Dear customer, we have registered request for new policy wa privilege single rs. 1899 for oneassist. Your request no. Sr[protected] dated 13-dec-19 will be completed in 1 wkg day.

Please kindly deactivate this as i have not requested this and i also don't need the same.

Thanks

Jan 16, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Bangalore, Karnataka, 560010

Amount of 1899/- has been deducted from my hdfc credit card on 13/12/2019 without my intimation & permission. When i got a call from oneassist i requested them to deactivate my plan but still they have deducted amount.

Please deactivate my account & refund my money.
Date of incident: 12/12/2019
Hdfc credit card: xxxx9487
Oneassist relationship num: 5511323

+1 photos

Jan 17, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mr Swamy,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan is under cancellation in progress. The refund will be initiated within 5 workings from the cancellation date to the account from which the amount was deducted .

Hope this resolves your issue.

Regards

Team OneAssist

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Address: OneAssist Consumer Solutions Pvt. Ltd P O Box No 7417, J.B Nagar Post Office, Mumbai - 400059, Mumbai City, Maharashtra

As per my request i want to deactivate my plan. Last year on 2018 but i still continue my plan by ur phone manager told me i[censored] want to deactivate ur plan on next renewal. U will inform u by phone call & send u a hard copy but this year 2019 without my permission they activated my plan this not ok 🙁if my amount is not refunded i would like lodge a complaint against u in consumer court.

Jan 16, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059, 400059

Website: oneassist.in

I received call from icici bank that rs-1899/- deducted from my icici bank account to one assist plan. Without my permission.. I also got a welcome message from one assist team (10.12.19, 7:45pm). I don't even know the company and this kind charging of my account and use of my bank account by the company is really a criminal act.

Please deactivate and refund my money asap
Accout num *377
Date of incident : 10:30am....

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9692 without my concern on date:10/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- raghavendra poojari
Mobile no. :- [protected]
Credit card number ending :- 9692

Jan 12, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

OneAssist Consumer Solutions Customer Care's response Dear Raghavendra,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 271202

Without my concern they issued the policy since 2017. When i call for deactivated the policy many times since 6 months... They don't response anymore. They only give 48 hours 72 hours and fake verification... They don't deactivated the policy.& not refund the amount... Totally fraud company. Plz refund the money as soon as possible n deactivated the policy instantly

+1 photos

Jan 26, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by anaskhanforever I Don't Get mY Refund Of 1399

Dec 17, 2019

Updated by anaskhanforever After 5 days, The Refund amount should be Not Credited

Verified Support

Dec 26, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Arish colony near arish masjid plot No 31, Aurangabad, Maharashtra

Hello there

I received sms from icicib bank that rs 1899/- deducted from my saving account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Please refund my money.

Jan 10, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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I received sms from hdfc bank that rs-1899/- deducted from my debit card to one assist plan on 1/12/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap

I'd - [protected]
Relationship no. 9425582

Jan 13, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pradnya,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: New Delhi, Delhi, 110065

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist customer solution. Without my permission.. I did not receive any email from one assist team for any confirmation or me signing up for their plan along with i have never used the benefit which they claim to provide even though i have lost my credit card. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the company.

Please deactivate and refund my money asap
Date of incident :20:39 hrs. 7 dec 2019 icici credit card no. Xx5007

+1 photos

Jan 12, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Priyanka,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

View replies

M

monica rustagi

from New Delhi, Delhi

Dec 11, 2019

I received SMS from icici bank that Rs. 1899/- deducted from my ICICI Bank account for one assist plan on 03/12/19.

These are deducted without my permission.

Please deactivate and refund my money.

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5675 without my concern on date:08/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 9475294
Name :- rishabh jain
Credit card number ending :- 5675

Jan 16, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Rishabh,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 08th December, 2019. The refund will be initiated within 5 workings days from the cancellation date to the account from which the amount was deducted .

Hope this resolves your issue.

Regards

Team OneAssist

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Address: RABINDRA NAGAR~SILIGURI~DARJEELING, Darjeeling, West Bengal, 734006

Website: www.oneassist.in

I received sms from icici bank that rs-1899/- deducted from my icici bank a/c to one assist plan on 04/12/19. Without my permission.. So, this policy cancellation and refund my amount. I am not interested policy renewal. So, this amount amount credited in my account soon as possible.

Please deactivate and refund my money asap
Membership no. 5981166
Policy expired date of incident : 25/12/2019
Amount debited date: 04/12/2019

Jan 11, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Tapan,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Hi all,

On 2nd dec 2019, i had called one assist and generate a cancellation request of my plan which started for the next 3 years. I received confirmation email and sms from one assist your request has been received and we will refund your money within 4-5 working days.

In that meantime 3-5 december i received a confirmation call from one assist you raise a request to cancel the plan. Do you really want to...

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Hello there

I received sms from icici bank that rs-1899/- deducted from account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my account and use of my accountby the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 28 nov 2019
Oneassist relationship number : 5697627

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sai,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 04th December, 2019. The refund will be initiated within 5 workings from the cancellation date to the account from which the amount was deducted .

Hope this resolves your issue.

Regards

Team OneAssist

Dec 12, 2019

Updated by Saiphanindra Till now I didn't get any refund amount...pls check once..and resolve my prblm.. immediately.

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Address: Nashik, Maharashtra, 422008

I received sms from hdfc bank that rs-1899/- deducted from my debit card to one assist plan on 1/12/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap

Jan 5, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: OneAssist Consumer Solutions Private Limited 3rd Floor, Fleet House, Next to Marol Naka Metro Station Marol Naka, Andheri Kurla Road, Mumbai City, Maharashtra, 400059

Hello,

I was deceived into using your company's services 3 years back, but it all turned out to be useless when i actually lost my wallet with all my cards.

So when you deducted the amount again last year, i sent you a mail to cancel and refund my amount, to which you kept replying to submit from my registered email, which i already was doing.

A couple of days back, you charged my cc again. I want both my transactions refunded and service cancelled.

Relationship number: 3182782
Membership id: [protected]

Jan 4, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dushyant,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 600088

This is about oneassist they have add me as member with out any information and confirmation and they have renewed the membership and debited the renewal amount from my credit card without any intimation and confirmation for which i have asked explanation from hdfc and oneassist but there is no proper response. And they are not cancelling the membership.
I have not used the plan and membership till date.

Jan 5, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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