OneAssist Consumer Solutions Complaints & Reviews

Hi their,

I received lone confirmation email from kotak bank that rs-4699/- deducted from my lone amount to one assist plan on 07-nov-19. I ask about this one assist term banking guys, he tell me its related to insurance. I didn't got a mail and a post from one assist team. I dont even know the company and this kind unwanted charging of my lone account. I m continuously calling on[kotak bank guys who take my follow up at the time of lone approving process], and [one assist], but they didn't received my call or they unable to find my details, yesterday i got message of registration with one assist company.

This plan is not useful to me, even though i don't want this plan, so, please deactivate and refund my money asap.

Date of incident : 07-nov-2019
Reg. Mobile number : [protected]
Relationship number of one assist : 9404704

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2109 without my concern on date:28/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

One assist relationship number : 3170330
Membership id : : [protected]
Name: - nikhil sebastian
Credit card number ending :- 2109

Hi,

I'm using icici credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Please refund my money asap.

Hi i received a message that rs 1399/- has been debited from my credit card to one assist plan without my concern i do not need any such service and request you to kindly cancel the service and refund the amount transaction of rs 1399 has been made on kotak credit card *4348 on 29 nov at one assist consumer sol available credit limit is 38601
My credit card no (Protected)

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was assured by hdfc that it won't charge me anything. I don't want this service by paying any money

Relationship no. : 9406072
Membership id: [protected]
Plan name: enhanced wa privilege single plan
Name : mohammad amsal khan

Very worst experience with oneassist..
i have purchased 1 year extended warranty plan by ONEASSIST.
i have been told that, whatever the company covers in the first year of warranty, same will be covered by ONEASSIST in the subsequent year immediately after expiring the company's waarranty.

now, i have registered a service complaint. ASM assigned TECHNICIAN n ASM told to pay to TECHNICIAN by me and later he will do refund. but now ASM is refusing to pay back to me by saying some silly unwanted rules n regulations which were created by him ...

really a fraud company which collects premium but refuses to give services to customer...

never recommend anyone ONEASSIST ever

I have applied for claim because there is a crack on my mobile screen. I did not observe that when it happen and how it happen but I explained the same thing when I saw that, time, date and place and I carried it in my pant pocket. even I told that it may be because of tight fit pant pocket by the time I wen to my friends place. They simply closed the claim by saying that "We regret to inform you that your claim request number 5066469 has been closed due to CCR61_CAUSE OF LOSS NOT COVERED UNDER THE POLICY (NO INSURED PERIL OPERATED) on Nov 27, 2019". Plese justify and let me know how I am unfit to claim. I am attaching the screen shots of my mobile for which I claimed.

I have been charged an amount of 1399/- on my icici bank credit card without my consent and my approval was never taken in writing

Request you to take my issue and cancel the subscription on immediate basis

Name: Pathan Moin Khan
Number : [protected]
Mail : [protected]@gmail.com

As it is a public forum I can’t display my card details for any further assistance request you to mail me.

Hello everyone... I have bought a plan of ars.310 towards my kent maxx water purifier which was claimable for 1 year.. It was even the starting of my claimable period... They misguided me for @ 110 days. Told to change the adapter costing rs.1000 for tge rs.7000 purifier... When i claimed they told it to consumable n i have to pay only.. Only service charge free... Even when i agreed they told to extend for 5 days more... Worst experience ever... A fraud company only...

Hello all,

I never opted any plan from one assist, it is totally wrong to debit amount from with out notice, please cancel the plan refund my amount as soon as possible.
And i will also file a complaint on hdfc where you got my credit card details from them
Date of incident : 25th november 2019
Hdfc credit card no. Xx8203
Oneassit membership id [protected]

Regards,
Raghu y t

I have taken this service around 4 years back. Every year i called them to cancel my services but nothing is happening. They even not bother to take verbal or written renewal approval from the customer. The amount is directly deducted from the credit card. After seeing the credit card bill when i follow them regularly for cancellation now the have inactive the service but for only after few days of renewal (That too without approval) they are refunding 50% amount. Its a totally fraud company.

Amar sharma
[protected]

A card protection service is provided to me through one assist and the amount of almost rs 1888 is debited from my credit card in the month of september 2019 and i don't know whether i have opt for the service or not, now i am unwilling to continue the services so please cancel the service for hdfc credit card no. 5459 xxxx xxxx 2267 and refund the amount back to my credit card.

Last year they activated one plan without my permission and i requested for cancellation but they offered the plan for discounted price and requested to continue. I accepted it for one year but this year they did renewal without my permission and when i enquired they said it's auto-renewal and i was shocked to hear this. I didn't requested for auto-renewal. They're saying i should have requested in grace period to cancel but i request to cancel it on the next day it was debited from my credit card. Kindly resolve the issue

Hi

Kindly cancel my one assist plan asap.
Lat year also it automatically renewed and money got debited from my account and i do not want to repeat it again this year. Please deactivate this one assist plan as soon as possible.
How many days it will take for cancellation and how can i check the cancellation status.

Relationship number: 1523082

Hope this will be solved asap. Thanks in advance

Hi,

I'm having the icici account for almost 4 years without any issues other than this (One assist) wallet assist plan which got subscribed to my credit card with out my knowledge and i got few mails regarding this which i had mentioned below,
1. We wish to inform you that the e-mail statement for your icici bank credit card account xxxx6007 has been sent to your registered e-mail id on september 26, 2018.

Total amount due is inr 3269.52, minimum amount due is inr 170.00 and the due date is october 14, 2018.

2. We have received payment of rs. 170 on your icici bank credit card no 0000 xxxx xxxx 6826 by auto debit to your bank account xx8302 on 15-oct-18.

So as per above mail statements, two year charges were on due, since i didn't subscribed or used your so called privilege service (One-assist) till now. But bank was debiting the minimal amount (As per point 2) rs.170 monthly from my account which was totally unfair.

So kindly refund my total amount
(Rs.170*12*4)=8160 which was almost three times the total due rs.3269, and cancel my total due, which is totally unfair as with out my knowledge you had subscribed to this plan.

Also i had attached the invoice[protected] for year 2018, and 2017 invoice num-2739898, as this is not the first time you guys were debiting money from us, while i check with icici they directing us to you guys, but you guys directing us again to icici bank, for god sake of having account with the bank and got the unrequested service (Oneassist) you guys were playing with our emotions and money.

Dear colleagues,

I was subscribed one assist card on december 2017 with hdfc credit card no: xxxx xxxx xxxx 5454 and i am not at all interested in this subscription now. Because simply i am getting my one assist card and it will be unused for the whole year for which i am getting charged 2500 every year.

So pllease unsubscribe me from this subscription.

Thanks & regards,
Saiteja

One assist team phoned me in july asking to get enrolled for a plan.
On july, 31st i received relationship number: 7805887
I had neither registered nor enrolled for anything with them i received an email on 2nd november, 19 regarding deduction from my hdfc credit card. Now the due is rs. 4114. They never mentioned the amount that will be deducted each month if i enroll for their plan. This is scam!!
I never even received any welcome kit from them as it was written in the email they sent me only recently. One assist should refund me the full amount at the earliest as this is deceitful way of grabbing hold of people's hard earned money.

MEM ID: [protected] SR ID: 4881230

I made an complaint to fix my water purifier its been 25 days still issue is not fixed and not given any standby machine as per commitment in contract

I have contracted the customer care at least 10+ time and they confirm it will be fixed tomorrow and it never happen

Your not keep up the word, Extremely unhappy, I dont see anyone OWNING My concern, Please give me your MD Email ID

One assist plan — cancellation and refund

Membership ID [protected]
Relationship number is 1338765
Mobile No [protected]

I took hdfc credit card on 2016 and one assist plan given to me. Now next year when my plan auto renew and money deducted from my credit card i contacted them and told to cancel the plan but they didn't do that after confirming the same. Every year they renew my plan without my permission and without informing me in any manner. I m continuously calling to one assist, but they did not cancelling the service not refund the amount.
I want to file case against this fraud company.

Please help me deactivating my membership and refund my money asap

One assist plan — cancellation and refund (Hdfc credit card no *5578)

I took hdfc credit card on 2016 and one assist plan given to me. Now next year when my plan auto renew and money deducted from my credit card i contact them and told to cancel the plan but they didn't do that after confirming. Every year they renew my plan without my permission and without informing me in any manner. I m continuously calling to one assist, but they did not cancelling the service not refund the amount.
I want to file case against this fraud company.

Please help me deactivating my membership and refund my money asap