OneAssist Consumer Solutions Complaints & Reviews

Address: Hyderabad, Telangana

Hello there

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Jan 13, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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One assist services have been deducting rs 1399 from my account every yr since last 3yrs without my approval.. Calling it every yr to deactivate the services... They first say they have lodged the complaint and will take action in 10days... Then when no action is taken and you call again they say it's late.. You have to stop its renewal next yr... Bt it's renewed every yr again deducting money and no importance is given to any of my repeated complaints

Jan 5, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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S

sharmad1972

from Baddi, Himachal Pradesh

Dec 4, 2019

Please cancel my credit card service for HDFC credit card no. xxxx xxxx xxxx 2267 and refund the amount.

Reply

sharmad1972's reply, Nov 25, 2019

The service was for card protection and I am no longer wish to continue, so requested to cancel the same and refund the charged amount to my card HDFC credit card no. xxxx xxxx xxxx 2267.
Thanks

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Membership id: [protected]
Relationship no :2854006
Registered email : [protected]@gmail.com

Hi team,

I had taken the oneassist membership as it was compulsory to avail hdfc personal loan (2017). I have not used the service ever since i took the membership. Last year i mailed for cancellation. But it was not cancelled instead they gave some refund and continued the membership,

On 30th nov 2019 - membership has been auto renewed again without my approval. Rs 1899 has been debited from my hdfc card.
I need to cancel the membership and need the refund.

Please do the needful

Jan 4, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Uday,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 1st December and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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Membership id: [protected]
Relationship no :2854006
Registered email : [protected]@gmail.com

Dear all,

In 2017 - i got the oneassit membership as it was compulsory to avail hdfc personal loan. I had no option but to avail the oneassit membership.

In 2018 - i had requested for cancellation of membership as i was not using the services. But they denied and convinced me to continue with some refund of 400. And also assured they will be intimating me before the renewal.

2019 - 30th nov - money debited from my card for the renewal of oneassist membership without my consent. How can they do this? Without even asking the customer and taking there approval how can they debit from my card.

I need the refund. Even hdfc is equally responsible for this.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 121006

So upon raising my claim, their executive called and asked to mention no incident happened in the claim.. Instead of rightfully guiding to mention the word accident and then closed the claim stating that you mentioned in the claim that no incident happened so the claim was closed.

Such fraudsters they are..

They did not even properly guide us as to how to go through with the claim and then closed the query without receiving any confirmation from customer end for the same.

The company executive himself made my brother mention no incident.. Which clearly states that they have a policy of not settling any claim and have no intention whatsoever of favouring the customer under any circumstance.

Jan 7, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: 560076

Hi team,
I had purchased my phone (Samsung s10 plus) from samsung smart cafe on march 6th of 2019 and i had taken mobile insurance plan on march 7th 2019.

On 10th of august, i met with an accident and the phone was damaged completely. Hence, i claimed for the insurance but a guy from insurance informed that other plan has been activated and cannot be claimed.

The plan which they activated is for "1 year hdfc bank ew pro plan for otg between 70001 and 100000" when we had clearly informed them it is for mobile protection.

I have also attached the necessary documents for your information. Please check and revert back at the earliest.

I hope this provides a clear picture of what i am going through for claiming my insurance from one assist.

Please look into this asap and feel free to write back to me if you need any further information.

+6 photos

Jan 7, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Renita,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 346,agraharam, Thanjavur, Tamil Nadu, 612001

Dear sir/madam,
I'm not using one assist plan, last year i told to customer care discontinue the plan, but
As you have charged rs. 1399 without any intimation. So kindly reversed the whole amount back to my credit card from which you have deducted.

My registered mobile number is [protected]. If you will not reversed the amount then i will block this credit card forever and for this only you are responsible.

Jan 2, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vivek,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 01st December, 2019 and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist

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Hi their,

I received lone confirmation email from kotak bank that rs-4699/- deducted from my lone amount to one assist plan on 07-nov-19. I ask about this one assist term banking guys, he tell me its related to insurance. I didn't got a mail and a post from one assist team. I dont even know the company and this kind unwanted charging of my lone account. I m continuously calling on[kotak bank guys who take my follow up at the time of lone approving process], and [one assist], but they didn't received my call or they unable to find my details, yesterday i got message of registration with one assist company.

This plan is not useful to me, even though i don't want this plan, so, please deactivate and refund my money asap.

Date of incident : 07-nov-2019
Reg. Mobile number : [protected]
Relationship number of one assist : 9404704

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

OneAssist Consumer Solutions Customer Care's response Dear Azaruudin,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

Dec 06, 2019

Updated by Azhar Makandar Hi All,

On 2nd Dec 2019, I had called one assist and generate a cancellation request of my plan which started for the next 3 years. I received confirmation email and SMS from one assist your request has been received and we will refund your money within 4-5 working days.

In that meantime 3-5 December I received a confirmation call from one assist you raise a request to cancel the plan. do you really want to cancel this plan??
I said yes please cancel.

But today I called one assist to know my request status they tell me your request is canceled and this plan cancellation only done by bank end. then why last time they took my request for cancellation and why one assist didn't inform me about this cancellation?

I have just one debit card why I will take this plan I don't want it.
I attached received email from one assist please check and revert me as soon as possible.
I request you to check my request on high priority and refund my money as soon as possible.

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Address: Kottayam, Kerala

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2109 without my concern on date:28/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

One assist relationship number : 3170330
Membership id : : [protected]
Name: - nikhil sebastian
Credit card number ending :- 2109

Jan 2, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

OneAssist Consumer Solutions Customer Care's response Dear Nikhil,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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S

[email protected]

from Mumbai, Maharashtra

Dec 3, 2019

I have received the msg that u will deduct 1399 rs in my icici account... I don't want to be with ur system soo please do not renew my plan without my permission.. I[censored] will do this then I'll will case on u.. Soo please delete my plan as early as possible and don't Deduct the money... Thank you

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Address: 500018

Hi,

I'm using icici credit card. Without any intimation you have deducted the amount of 1399 from my credit card.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Please refund my money asap.

Dec 31, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: F-10 archit niwas apt dharmaji colony shivaji nagar nasik satpur, Nashik, Maharashtra, 422222

Hi i received a message that rs 1399/- has been debited from my credit card to one assist plan without my concern i do not need any such service and request you to kindly cancel the service and refund the amount transaction of rs 1399 has been made on kotak credit card *4348 on 29 nov at one assist consumer sol available credit limit is 38601
My credit card no (Protected)

+1 photos

Dec 30, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 29, 2019

Updated by somesh t My name - somnath govind tarpale
One assist relationship no- 9401178

Verified Support

Nov 29, 2019

OneAssist Consumer Solutions Customer Care's response Dear Somnath,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was assured by hdfc that it won't charge me anything. I don't want this service by paying any money

Relationship no. : 9406072
Membership id: [protected]
Plan name: enhanced wa privilege single plan
Name : mohammad amsal khan

Jan 8, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

OneAssist Consumer Solutions Customer Care's response Dear Mohammad Amsal Khan,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Belgaum, Karnataka, 591237

Very worst experience with oneassist..
i have purchased 1 year extended warranty plan by ONEASSIST.
i have been told that, whatever the company covers in the first year of warranty, same will be covered by ONEASSIST in the subsequent year immediately after expiring the company's waarranty.

now, i have registered a service complaint. ASM assigned TECHNICIAN n ASM told to pay to TECHNICIAN by me and later he will do refund. but now ASM is refusing to pay back to me by saying some silly unwanted rules n regulations which were created by him ...

really a fraud company which collects premium but refuses to give services to customer...

never recommend anyone ONEASSIST ever

Jan 2, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sagar,

Greetings from OneAssist!!!

We are sorry to hear about your experience.

We have forwarded your details to our team and you should expect a call within 24 hours.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: 500085

I have applied for claim because there is a crack on my mobile screen. I did not observe that when it happen and how it happen but I explained the same thing when I saw that, time, date and place and I carried it in my pant pocket. even I told that it may be because of tight fit pant pocket by the time I wen to my friends place. They simply closed the claim by saying that "We regret to inform you that your claim request number 5066469 has been closed due to CCR61_CAUSE OF LOSS NOT COVERED UNDER THE POLICY (NO INSURED PERIL OPERATED) on Nov 27, 2019". Plese justify and let me know how I am unfit to claim. I am attaching the screen shots of my mobile for which I claimed.

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 27, 2019

Updated by Ravi Chida Status: claim request number 5066469 has been closed due to CCR61_CAUSE OF LOSS NOT COVERED UNDER THE POLICY (NO INSURED PERIL OPERATED) on Nov 27, 2019

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Last year they activated one plan without my permission and i requested for cancellation but they offered the plan for discounted price and requested to continue. I accepted it for one year but this year they did renewal without my permission and when i enquired they said it's auto-renewal and i was shocked to hear this. I didn't requested for auto-renewal. They're saying i should have requested in grace period to cancel but i request to cancel it on the next day it was debited from my credit card. Kindly resolve the issue

Jan 8, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

OneAssist Consumer Solutions Customer Care's response Dear Thilak,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

OneAssist Consumer Solutions Complaints & Reviews

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OneAssist Consumer Solutions reviews & complaints page 40

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