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OneAssist Consumer Solutions Complaints & Reviews

3.9
Updated: Sep 16, 2025
Complaints 4079
Resolved
3094
Unresolved
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OneAssist Consumer Solutions reviews & complaints page 41

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D
Dabar parihar
Nov 17, 2019
Resolved
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Resolved

I am not using one assist service from past two year. You guys deducted amount from my credit card which was closed a year ago.
Please refund my 1899 rs to my account.
My relationship number is 2824432

While asking for refund you guys keep asking for confirmation email even i have sent it 4 times.

Did you even bothered to ask for confirmation while asking for renewal of service. You activated service without my approval. Pathetic people stealing money.
Dec 19, 2019
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2019
OneAssist Consumer Solutions Customer Care's response
Dear Dabar,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
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    V
    vks1984
    from Pithoragarh, Uttarakhand
    Nov 12, 2019
    Resolved
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    Resolved

    This company always frauding me. Last year i have cancelled the plan again it reniew without my permission and deduct my money without giving any information. This company assured to protect the card but in the back of assuring it takes much money making the customer fool and without asking any thing it deduct money. There is no any online platform for the customer where i can go and cancle my plan my self. Because company know if such types of platform will create no any customer will become fool.
    Dec 17, 2019
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    Nov 13, 2019
    OneAssist Consumer Solutions Customer Care's response
    Dear Customer,

    Greetings from OneAssist!!!

    We regret any inconvenience caused to you.

    We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

    Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

    Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

    Looking forward to hear from you.

    Regards

    Team OneAssist
    This plan not useful me
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      R
      ritesh611
      from Mumbai, Maharashtra
      Nov 10, 2019
      Resolved
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      Resolved

      Hello there

      I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

      Please deactivate and refund my money asap
      Date of incident : 21.10hrs. 31 oct 2019
      Kotak credit card no. Xx7008
      Oneassist relationship number : 9111303
      Dec 12, 2019
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      Nov 11, 2019
      OneAssist Consumer Solutions Customer Care's response
      Dear Ritesh,

      Greetings from OneAssist!!!

      We are sorry to see you go.

      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

      We appreciate your patience in the interim.

      Regards

      Team OneAssist
      As i have filed a complaint to cancel my subscription but i just got a message that money has been deducted from my account. Please cancel my subscription and refund my money as soon as possible.

      SRxxxxx0986: Dear Customer, we have completed your request for renewal of OneAssist Plan.

      Regards,
      Diksha Dogra
      Pls refund my amount
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        R
        Ram Kumar Chaudhary
        from Noida, Uttar Pradesh
        Nov 10, 2019
        Resolved
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        Resolved

        Address: OneAssist Consumer Solutions Pvt Ltd * ADANI LOGISTICS LTD, Antariksh Logidrome ,Warehouse A4, Village :Sape- Aamne,Padgha- Kalyan Road, Post- Padgha Bhiwandi, Maharashtra, Thane, Maharashtra, 421101
        Website: www.oneassist.in

        I have purchased moto e5 plus * from amezon with protection plan which is provided by oneassist. After diwali vacation, i observe my phone not charged properly so i will go moto service center. Service center told me mobile phone is liquid damage so mobile not repaired in warranty. So i raised claim for the same to oneassist with proper documents in mentioned criteria of claim. However the insurance company rejected my claim mentioning that "cc68_unexplained resons". So like this oneassist company making fool to all by not giving services against protection plan.
        +4 photos
        Dec 12, 2019
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Nov 11, 2019
        OneAssist Consumer Solutions Customer Care's response
        Dear Ram,

        Greetings from OneAssist!!!

        We are sorry to see you go.

        We have forwarded your details to our team and you should expect a call within 24 hours.

        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

        We appreciate your patience in the interim.

        Regards

        Team OneAssist
        I was accidentally activated oneAssist service on my mobile. Now I'm not interested to continue, and it is automatically renewed without my permission.
        please deactivate my service ASAP.

        OneAssist relationship number: 1381570
        Activated bank: ICICI bank.
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          G
          gaurav.bbatra
          from Lucknow, Uttar Pradesh
          Nov 9, 2019
          Resolved
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          Resolved

          Address: Lucknow, Uttar Pradesh, 226017

          I had taken the plan for my 4 home appliances, in the year 2018, i raised the complaint about my ref in the month of oct 2018 against complaint number 3645921 engg visited at my place and found duct of ref is defective which need to be replaced. On 06th nov my complaint has been closed as mentioned remark that part is not available with brand and refund to be processed as per norms and i received the same information via sms on my register mobile number, but till date i didn't get any amount from the company side kindly look into the matter and requesting you to kindly help me to get the proper resolution.

          I have all the records if require i will share.

          Regards,
          Gaurav batra
          [protected]
          Dec 16, 2019
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          Nov 11, 2019
          OneAssist Consumer Solutions Customer Care's response
          Dear Gaurav,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
          Hi Team, I am not using OneAssist Service now. But RS 1399 was deducted from my indusind credit card ending 1004 on 16-oct-2019. Please deactivate my account.

          Thanks,
          Kavaskar.
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            D
            Deven712
            from Bengaluru, Karnataka
            Nov 8, 2019
            Resolved
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            Resolved

            Hello oneassist
            I got below message on 26-oct,

            Dear cardmember, oneassist membership fee has been debited on your card ending 0175. Membership will be processed and welcome kit dispatched shortly.

            I am not even using the one assist
            As part of my personal loan they have deducted 1899 as an offer and from then it's been auto debited.

            I don't need this this service
            Please deactivate my account and credit my money back
            Mobile number : [protected]
            Devendra chary vadluri
            Dec 18, 2019
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            Nov 08, 2019
            OneAssist Consumer Solutions Customer Care's response
            Dear Devendra,

            Greetings from OneAssist!!!

            We are sorry to see you go.

            We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

            We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

            Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

            We appreciate your patience in the interim.

            Regards

            Team OneAssist
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              N
              nathsri60
              from Hyderabad, Telangana
              Nov 7, 2019
              Resolved
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              Resolved

              Address: 7-43 MAHESH NAGAR, ECIL, Hyderabad, Andhra Pradesh, 5000062

              One assist consumer solutions — one assist me activated without my consent
              Amit211096 on nov 6, 2019
              One assist me activated without my consent
              I'm using the icic bank debit card. I got a message that an amount of 1899/- was debited from my credit card without my permission on 06 november 2019

              Kindly cancel this plan and request you to refund the amount of rs 1899/-. Please deactivate one assist membership & refund me the deducted amount.

              Kindly refund my account.
              Dec 20, 2019
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              Nov 08, 2019
              OneAssist Consumer Solutions Customer Care's response
              Dear Customer,

              Greetings from OneAssist!!!

              We regret any inconvenience caused to you.

              We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

              Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

              Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

              Looking forward to hear from you.

              Regards

              Team OneAssist
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                V
                Vedanti Dhere
                from Delhi, Delhi
                Nov 6, 2019
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                I have received sms from ICIC bank that Rs-1899/- deducted from account to one assist plan on 6/11/2019 without my permission.I am not interested in this services and this kind of charging to account without any agreement.

                I already called on (protected) and raise the complained, but I didn't receive any complaint number.

                Please deactivate it immediately and refund money asap

                Name :Varsha Eknath Dhere
                Date of incident :06/11/2019
                ICIC bank account :XX336
                SR no:[protected]
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                  V
                  Varsha Dhere
                  from Delhi, Delhi
                  Nov 6, 2019
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                  I am varsha eknath dhere at post palus dist.sangli. I had already call to stop the one assist WA previlige policy on dated 6th nov 2019.Policy no SR[protected] one assist plan.I had call to customer care for previous year to stop this policy, customer care was told me stop this policy.But on dated 6th nov 2019 Rs.1899is debited from my account. so you can stop this above policy plan and refund my money Rs.1899 in 15 days. Otherwise i complaint to Grahak Nayalay. So i request you please refund my money Rs.1899 on account.
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                    A
                    Amit211096
                    from Basi, Punjab
                    Nov 6, 2019
                    Resolved
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                    Resolved

                    Address: #2FF, PHASE 1 , ASHIANA COMPLEX Bhensa Tibba , PANCHKULA, Panchkula, Haryana, 134112

                    One assist mfee activated without my consent
                    I'm using hdfc credit card. I got a message that an amount of 1399/- was debited from my credit card without my permission on 05 november 2019

                    Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me the deducted amount.

                    Kindly refund in my credit card account.

                    Credit card *5143
                    Mobile number [protected]
                    Dec 11, 2019
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 06, 2019
                    OneAssist Consumer Solutions Customer Care's response
                    Dear Customer,

                    Greetings from OneAssist!!!

                    We are sorry to see you go.

                    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                    We appreciate your patience in the interim.

                    Regards

                    Team OneAssist
                    Verified Support
                    Nov 08, 2019
                    OneAssist Consumer Solutions Customer Care's response
                    Dear Customer,

                    Greetings from OneAssist!!!

                    We are sorry to see you go.

                    Our team tried contacting you however, the incoming calls are barred. Request you to email us your cancellation request along with your contact details at [protected]@oneassist.in. Future communications will be done on your registered email id.

                    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                    Looking forward to hear from you.

                    Regards

                    Team OneAssist
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                      H
                      HarishKumarMS
                      from Bengaluru, Karnataka
                      Nov 6, 2019
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                      Address: Bangalore, Karnataka, 560074

                      I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                      Please deactivate and refund my money asap
                      Date of incident : 13.02hrs. 21 oct 2019
                      Icici credit card no. Xx0005
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 06, 2019
                      OneAssist Consumer Solutions Customer Care's response
                      Dear Customer,

                      Greetings from OneAssist!!!

                      We regret any inconvenience caused to you.

                      We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                      Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                      Looking forward to hear from you.

                      Regards

                      Team OneAssist
                      Nov 11, 2019
                      Updated by HarishKumarMS
                      oneassit relationship Number : 1393552
                      Dec 17, 2019
                      Updated by HarishKumarMS
                      I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                      Please deactivate and refund my money asap
                      Date of incident : 13.02hrs. 21 oct 2019
                      Icici credit card no. Xx0005
                      oneassit relationship Number : 1393552
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                        D
                        Diksha Dogra
                        from Dirba, Punjab
                        Nov 6, 2019
                        Resolved
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                        Resolved

                        Address: Opposite post office, gali sarafan wali, Gurdaspur, Punjab, 143604

                        Please cancel my one assist subscription. I have tried calling many times but they didn't not process my request. I do not wish to continue this service. Below is the message i receive every year but before i reach customer care they deduct my money and never refund it. Please reach me as soon as possible. Below is the message i have received today and i want it to be canceled before my money is deducted.

                        Dear customer, we have registered request for renewal of policy wa power single rs. 1399 for oneassist. Your request no. Sr[protected] dated 06-nov-19 will be completed in 1 wkg day.

                        Thanks,
                        Diksha dogra
                        Dec 12, 2019
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 06, 2019
                        OneAssist Consumer Solutions Customer Care's response
                        Dear Diksha,

                        Greetings from OneAssist!!!

                        We are sorry to see you go.

                        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                        We appreciate your patience in the interim.

                        Regards

                        Team OneAssist
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                          J
                          Jobinchemperi
                          from Palghat, Kerala
                          Nov 6, 2019
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                          This oneassist team called me, i didn't even know what is happening. I got the credit card from icici telling me that there won't be any charges for the card.
                          Amd now they debte my account with rs. 1899/- on 05/11/2019. And this is complete cheating. I don't want this safety protection and please credit my account back with the same amount immediately.
                          Relationship number : 9183322
                          And my doubt is that, how my credit card is debiting without my consent. The icici team will also be liable for this, if the problem is not solved.
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 06, 2019
                          OneAssist Consumer Solutions Customer Care's response
                          Dear Jobin,

                          Greetings from OneAssist!!!

                          We are sorry to see you go.

                          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                          We appreciate your patience in the interim.

                          Regards

                          Team OneAssist
                          Nov 06, 2019
                          Updated by Jobinchemperi
                          Thanks for your Positive Action. And please do it as fast as possible.
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                            E
                            Eldho12
                            from Ferokh, Kerala
                            Nov 5, 2019
                            Resolved
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                            Resolved

                            Address: Pinakkattil House, Mekkadampu p.o, Muvattupuzha , Ernakulam , Kerala, Ernakulam, Kerala, 682316

                            Sir,

                            On[protected] one assist services had charged rs 1399 without asking my permision. I had already said them to cancel and deactivate my plan but stiil they charge money from my account without my permission, plz deactivate and refund my money. I just don't want the plan and please cancel my plan a for my axis bank debitt card ending with 2332 and refund my money asap., i don't want to spend money on all these things.

                            My number is [protected]
                            Mail id is [protected]@gmail.com

                            Thanks & regards
                            Eldho mathai
                            Dec 11, 2019
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 06, 2019
                            OneAssist Consumer Solutions Customer Care's response
                            Dear Eldho,

                            Greetings from OneAssist!!!

                            We are sorry to see you go.

                            Your plan has been cancelled on 05th November and the refund will be initiated within 5 workings to your account from the cancellation date.

                            Hope this resolves your issue.

                            Regards

                            Team OneAssist
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                              W
                              warrierc
                              from Kizhake Chalakudi, Kerala
                              Oct 31, 2019
                              Resolved
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                              Resolved

                              Address: Thrissur, Kerala, 680002

                              Rs1899 deducted from my hdfc credit card with out authorisations.
                              This must be refunded immediately.
                              Further i have cancelled my hdfc credit card and your service to be deactivated for me.
                              This is 2ed year money is deducted from credit card with out authorisations as if it's their rights.
                              Rs1899 deducted in july 2019 need to be refunded with out any excuse.
                              Dec 2, 2019
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 01, 2019
                              OneAssist Consumer Solutions Customer Care's response
                              Dear Customer,

                              Greetings from OneAssist!!!

                              We regret any inconvenience caused to you.

                              We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                              Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                              Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                              Looking forward to hear from you.

                              Regards

                              Team OneAssist
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                                Y
                                ymasrani13
                                from Ahmedabad, Gujarat
                                Oct 31, 2019
                                Resolved
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                                Resolved

                                Address: 380015

                                Hello there

                                I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan. Without my permission. I don't even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

                                Please deactivate and refund my money asap
                                Date of incident: 15.00hrs. 31st oct 2019
                                Icic debit card no. Xx4937
                                Registered mobile no: [protected]
                                Dec 12, 2019
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 01, 2019
                                OneAssist Consumer Solutions Customer Care's response
                                Dear Yash,

                                Greetings from OneAssist!!!

                                We are sorry to see you go.

                                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                We appreciate your patience in the interim.

                                Regards

                                Team OneAssist
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                                  K
                                  Krishnaraj Mayya
                                  from Mumbai, Maharashtra
                                  Oct 31, 2019
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                                  Address: Hostel 1, IIT Bombay, Mumbai City, Maharashtra, 400076

                                  Hi,
                                  I got a message from icici bank that 1399 is deducted for one assist on 31st oct 2019.
                                  I have not authorised this subscription.

                                  One assist had called me to explain about the offer. They did not ask me if i want the offer. I did not confirm them that i need this offer.

                                  Still they have deducted this amount and activated the plan. Please cancel the plan and refund the amount.

                                  Customer name: krishnaraj k
                                  Relationship number: 8598317
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Team it very unfortunate that your online support failed to acknowledge registration against the product purchased thru Amazon. Even failed to confirm about the support covered under EWP.
                                  Very disappointing.

                                  Regards Debasish
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                                    E
                                    Eldho12
                                    from Ferokh, Kerala
                                    Oct 31, 2019
                                    Resolved
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                                    Resolved

                                    Address: Pinakkattip house,mekkadampu p.o,muvattupuzha,ernakulam, Ernakulam, Kerala

                                    One assist plan — cancellation and refund

                                    29 reviews
                                    New delhi, delhi, india
                                    Salma khatoon
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                                    I received sms from axis bank that rs-1399/- deducted from my credit card to one assist plan on 30/10/2019. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind of charging of my credit card. I m continuously calling on and, but they not cancelling the servicing.

                                    Please deactivate and refund my money asap
                                    Date of incident : 30/10/2019
                                    Hdfc credit card no. Xx2332
                                    +1 photos
                                    Dec 2, 2019
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 01, 2019
                                    OneAssist Consumer Solutions Customer Care's response
                                    Dear Salma,

                                    Greetings from OneAssist!!!

                                    We regret any inconvenience caused to you.

                                    We are unable to locate your account, using the last four digits of your credit card. Hence, request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                                    Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                    Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                    Looking forward to hear from you.

                                    Regards

                                    Team OneAssist
                                    Hi, we request you to reach out to our Phone Banking Center on [protected]/[protected] and our executive will assist you in this regard. Sorry for the trouble. Regards, Team Axis Bank.
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                                      Nayanika Bopanna
                                      from Bengaluru, Karnataka
                                      Oct 31, 2019
                                      Resolved
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                                      Resolved

                                      I don't remember your representative mentioning that your services cost me that much money (Rs.1899/-). I assumed it was part of the bank's services. You need to come up with more efficient ways to carry out your plans. The act of deducting the money without requesting for authorization comes off as a bad move from your part. I want to deactivate this service and would like a refund at the earliest.
                                      Dec 1, 2019
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 31, 2019
                                      OneAssist Consumer Solutions Customer Care's response
                                      Dear Nayanika,

                                      Greetings from OneAssist!!!

                                      We are sorry to see you go.

                                      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                      We appreciate your patience in the interim.

                                      Regards

                                      Team OneAssist
                                      Cancel One assist mfee membership & refund my dedicate amount in my account.

                                      deactivate one assist plan - Comment #3577660 - Image #0
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                                        V
                                        Vinay195
                                        from Delhi, Delhi
                                        Oct 31, 2019
                                        Resolved
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                                        Resolved

                                        Hello there

                                        I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                                        Please deactivate and refund my money asap
                                        Date of incident : 22.23hrs. 30 oct 2019
                                        Icici credit card no. Xx7002
                                        Oneassist relationship number : 1101369
                                        Dec 1, 2019
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 31, 2019
                                        OneAssist Consumer Solutions Customer Care's response
                                        Dear Vinay,

                                        Greetings from OneAssist!!!

                                        We are sorry to see you go.

                                        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                        We appreciate your patience in the interim.

                                        Regards

                                        Team OneAssist
                                        From my ICICI bank 1899 has been debited by One Assist with out permission.

                                        Please Cancel and refund my money ASAP.

                                        Transaction remark:WPP-SR[protected]New Policy

                                        ICICI linked mobile no:[protected]

                                        Alternative contact no:[protected]
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