OneAssist Consumer Solutions Complaints & Reviews

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2135 without my concern on date:06/08/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- m kavitha
Mobile no. :- [protected]
Credit card number ending :- 2135

I got a message from axis bank telling me that rs.1899 was deducted from the account by one assist. This was done without me getting any information or message.
This had happened last year too.

I do not know this one assist nor i remember registering to it. And i do not want to be a part of this company as it is just taking money for no use. I am not getting any profit by this one assist nor is this doing any good to me. It is just taking money and i do not want to waste my money on something which is useless.

My request to you is to please refund my money and deactivate my account so that one assist does not take money from my account without my consent.

Hello there

I received sms from icici bank that rs-1899/- deducted from my bank account to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company that time i don't need this service please refund my money.

Please deactivate and refund my money asap
Date of incident : 10.38hrs. 31 aug 2019
Icici account no. Xx345
Oneassist relationship number : 8178289

Iam mr. Gangiredy from hyderbad, my wife has account with icicc bank, four days back some one called [protected] form one assit team, my wife has no idea what they tacking about, after that they deduct amount 1, 899/- from her account without access, after receiving a message i really panicked
. I called them through no.[protected], after that they put a message cancellation request. I visited branch regarding this issue, but they are not helping proper way. I don"t how much time it will take refund my money.
Why icici customer care team not answering any fraud related mail of one assist plan??? I don't need this plan actually. Please deactivate this plan and refund my money asap

Dear team,
Unwantedly deducted oneassist membership charges in my credit card without my knowledge. Previous year itself, i clearly told ur cust. Care service about no need process this charges. And i want to cancel my membership in oneassist. So hereafter don't deduct any amount from my card and also revert the deducted amount into my card.

Bhavani

I recieved a mail from icici notifying me that 1399/- has been debited from my credit card towards oneassist solutions. This is without my permission or knowledge of the existence of the company. This kind o[censored]se of my credit card without my knowledge or permission is a criminal act by the company.
Requesting to deactivate the services of oneassist and refund the amount debited asap
Date of incident - 28/08/2018
Icici credit card no:xx1008

Oneassist withdrew 1899 from my account without my permission. When contacted, they said that they sent an email one month ago which i have no idea about. Even if the mail was sent, who gives them the right to touch my money without my permission. They said they will cancel my account but no assurance is given for refund. Can any one suggest how can i take legal action against these frauds? My email is sumant. [protected]@gmail.com

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1899 from my credit card number ending with xxxxxxxx3883 with out my authorization on date 16/07/19 and i dont want this membership so cancel the membership and refund the same;

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Devidas [protected]

Sir/man,

I recived an sms regarding the activation of oneassist and rs 1899 have been deducted from my icici account. I'm not at all interested in the said services and request you deactivate the same and refund the deducted amount. This is akin to a fraud and would like the following to be resolved lest i take charge and start legal proceedings on the same.

Date of incident : 27 august 2019
Oneassist relationship number : 8129792

I got a message saying rs.1399/- has been debited from your account. Few days back when I had called their customer care and asked not to activate any plan I was told that if at all the amount gets deducted you can call us back and cancel the plan within 30 days and we will refund your amount. But today when I am calling them to cancel the very same day when my money has been deducted, they are telling we are having some terms and conditions we can't refund you back the full amount, we can give you a discount of rs.400.

I want my full money to be refunded back at the earliest and for the reference the company can once again go through it's terms and conditions which I found on it's own website.(PFA)

CONTACT NO. +91-[protected]
MAILTO : cinchana.[protected]@gmail.com
One assist Relationship no. - 8111492

Another fraud case lead by @airtel_presence @airtelindia @airtel @airtelsecure @oneassist_cares @oneassist_in # i’m airtel postpaid user and i got a advantage of phone insurance by airtel.
I had claim that service and insured my phone one month ago.
Last week i met an accident.
My phone got damaged and i claimed my insurance.
The process was going well i had uploaded each and every documents they asked for.
They gave me surety that my phone will be replaced.
Today my phone reached authorised service centre.
They asked them to swap my phone @airtelindia
I got the verification from service centres too that the phone will be replaced.
But in evening they rejected my case.
As they told me your claim can’t be processed and it was a case of beyond economic repairs.
@airtelindia @oneassist_cares @airtel_presence @oneassist_in
I mean what the hell while selling their polices they don’t tell terms and conditions so that they could fool customers when the time of claims.
Like this these mnc fool general people.
My service request no is 45770004
They reject people claims as world is fool.
@airtel_presence @airtelindia
Fraud fraud mnc
Can’t stay on their words
Change their statements every minute even on same calls
Don’t trust their claim polices
I was thinking to talk with them in court
My registered airtel
[protected]
Service request
45770004 of airtel secure
See i don’t need a penny from you and your company
You were talking about 42250/- i don’t want 10 rupees from you.
I just need my repaired phone or replaced phone.
I don’t want my phone in same conditions.
I want you to pay repairs amount or replacement amount of that phone
And allow me to pay 10% of the agreed amount.
I’m against all this ber settlements
Can’t consider this settlement.
And don’t want to hear about anymore settlement.
If these are your policies then you should had tell before while subscribing this insurance policy or while claiming this policy.
You are not allowed to tell at last and cancelled all this and ask for settlement.

I received call from hdfc bank employee that i have to pay 1000 rupees as an annual fee for using my credit card. So they showed a plan to get a lifetime valid card for 1899 rupees so i took the offer. I also got a mail and a post from one assist team. I don't even know the company and this kind charging of my credit card. I m continuously calling on, and, but they not cancelling the servicing.

But there is no annual fee on hdfc credit card. So cancel my request.

My email id is [protected]@gmail.com

Please cancel this plan immediately.

Hi
I am Sweta Gupta form Bangalore.
Hdfc bank provide me credit card but they give one assistance service. But previous year i cancel their services and they confirmed it will not be auto renewed.
But this year they also they deducted the money (1399 rs.) form my credit card without my permission. This is really disgusting. Please take action against this.

Name- SWETA GUPTA
Date of incident- 22/08/2019
Credit card last 4 digit- 8567
Email i'd- [protected]@yahoo.com
Mob no- [protected]

Your regard,
Sweta Gupta

Respected sir,

for your kind infromation that, i have purched a mobile insurance for mobile broken & liquid damage, also payment that1799rs on 09/07/2019, any how insurance not cover my phone, also reject on your company.
but till date not get my money

please look in to the matter as soon as possble, either i am coming to National Consumer Frame.

Regards
Rana Deyasin
[protected]
[protected]@gmail.com

Hi suddenly i received message from icici bank regarding my amount deduction of 1899 on august 16th
Without my permission how can you directly deduct my money
& when i call your executives they clearly mentioned if i'm not interested to continue the plan they can refund full amount of money but it's been one week no responding it's too much dissapointing & also it's an offence to deduct amount from my bank without my permission or confirmation please refund my money asap if not i will take serious action on this
My registered mobile number:-[protected]
Onassist relationship num:-8017501

Hi,

My membership id is [protected].
I lost my mobile on 12th july from chennai airport.
I have raised my claim in one assist portal.
For past one month they are harassing me by asking different types of documents.
Finally they asked for written police complain, and i have provided that.
Now they are still asking for the written police complain document again, which i have provided.
I have provided almost 10 documents asked by them.
Service request no. 4417892
Police has already provided the CSR copy and they are saying its enough for insurance claim.
But you are asking for FIR, which police saying not needed.
I have already logged a complaint against One assist in consumer forum :
"Grievance has been successfully lodged and your docket number: 1535033".
Let me know if you want to go to consumer court or not.

Regards,

Raj Chatterjee

I had received a call from one assist as their existing customer to sell another plan wherein you cover gadgets at home. I was told i can cover upto 5 gadgets for 999. After listening to the benefits i agreed to buy the plan and had the online payment made. I received a call a week later to check on what gadgets i want to cover and gave the details on the brand which i want to cover and no other details were sought. After a week-ten days the details were visible on my app and all the details mentioned were wrong. Example i have a 43 inch led tv while it was mentioned 32-40 and likewise for other gadgets and all were wrong. These were never discussed and were added unilaterally by one-assist. I immediately called up and informed one assist and sought an explanation for the same. I was told a call back will be arranged. I got no call. I again called them up and i was told that the ranges mentioned were standard and will have no impact while services are rendered. I was not satisfied and asked them to put it in writing, which they refused. I understood it is a ploy to cheat the customers and immediately asked to cancel the plan and arrange for refund. The person person on the other end took the request and said someone from cancellation team will call up. When no one called up even after days passed i called up again and i was surprised when i got to know there was no cancellation request noted at their end. I again asked them to cancel immediately. The person took the request and said someone will call from the cancellation department. I informed the same thing had happened earlier and no one called. He promised this time someone will definitely call... After a week or so i did get a call and the person at other end wanted to know why i wanted to cancel... I gave the entire details... She said i need not cancel and she will arrange for the email from their end as per my request. I said ok... However no email was received and i again called them up and asked for immediate cancellation and again the request was taken... I again had to call back when there was no response and this time i got it cancelled on the call and i got an sms to the same effect. When i did not get the refund even days after cancellation, i called them up again today (20th aug 2019) and to my shock i was told i will not get refund as i cancelled after 15 days of my subscription. All this while this was not being informed and soon after cancellation this theory comes into picture... This is clear case of cheating and taking the customers for a ride.

I have received sms from icici bank on 13/08/2019 that
Rs-1399/- deducted from account to one assist plan and that is without my permission and knowing my consent for getting service. When i complained they said that it is auto-renewal service. What the hell it is auto renewal service they cans send us any reminder any mail or call. They called me once they find i am going to cancel their service. And trying to convince to carry on the services. I am not at all interested in this services and this kind of charging to account without any consent. I spoke in icici bank for cancellation of this service, they raised query and then after 7 days i received call from one assist team. They were again trying to convince to carry-on the service. When i asked them why i didn't get any intimation prior to deduction of charges they said that it is auto-renewal. Extremely bad market strategy they are trying to build up. The agent told me that in exceptional case they can refund me only 400 inr. I need my hard earned money back in account.

Please deactivate it immediately and refund money asap.

One indusind staff dibyendu who is no longer in your employment got me an indusind card taking rs59000 from me giving 8 vouchers of jet air. I tried all of them for kol-mum flights but all flights were cancelled. Since i didn't pay jet anything more than the tax they didn't refund.in fairness indusind should refund the money. Pl let me know biswajit datta

Hi,

My membership id is [protected].
I lost my mobile on 12th july from chennai airport.
I have raised my claim in one assist portal.
For past one month they are harassing me by asking different types of documents.
Finally they asked for written police complain, and i have provided that.
Now they are still asking for the written police complain document again, which i have provided.
I have provided almost 10 documents asked by them. Service request no. 4417892

Regards,

Raj sekhar chatterjee
+[protected]