OneAssist Consumer Solutions Complaints & Reviews

It is very saddening that one assist is following the way of cheating & doing fraud with there valuable customers. Customers buy insurance with good faith that in case of some happenings the insurer will do justice with the customers buy providing the service for which they have taken. After harnessing for 5 days for uploading documents and details, they have finally cancelled my claim, i am sure if this there policy of rejecting the claims, kindly do it on the same day atleast on the basis of the description, which is uploaded on first day.
Appreciate the cheating & fraud practice of cheating the customers.
I kept uploading documents for last 5 days, and wrote the description of incident on the very first day, if this is not cheating then how opening one can cheat. If you want to make money by cheating customers then kindly stop as the customer of present time is not going to be cheated.

It is very saddening that one assist is following the way of cheating & doing fraud with there valuable customers. Customers buy insurance with good faith that in case of some happenings the insurer will do justice with the customers buy providing the service for which they have taken. After harnessing for 5 days for uploading documents and details, they have finally cancelled my claim, i am sure if this there policy of rejecting the claims, kindly do it on the same day atleast on the basis of the description, which is uploaded on first day.
Appreciate the cheating & fraud practice of cheating the customers.

Hi
I am sunil patkal form shevgon. Hdfc bank provide me credit card but they give one assistance service. But previous year i cancel their services. But this year they also they cut my money form my account without my permission.
Please take action against this.
Name sunil patkal
Date of incident 17/08/2019
Credit card last digit 4935
Email i'd [protected]@gmail.com
Mo no
Your regards
Sunil patkal

Hi
I am sunil patkal form shevgon. Hdfc bank provide me credit card but they give one assistance service. But previous year i cancel their services. But this year they also they cut my money form my account with my permission.
Please take action against this.
Name sunil patkal
Date of incident 17/08/2019
Credit card last digit 4935
Email i'd [protected]@gmail.com
Mo no
Your regards
Sunil patkal

Dear sir

order no.:[protected]
date :- 14/08/2018
invoice no.:- 284598

mera mobile mi note 5 pro ki display damage ho gae h or 3 days se me mi service center me or mi store me hoke aaya hu but kahi bhi mera solyution nahi ho raha h
maine mi ka mi protect bhi liya huva h but kue sahi reply nahi mil raha so please sir mere handsate ki problom sole kardo or mi protect jo liya h uske doran mera mobile repair kar ke do..

Or jald se jald iska reply karo mial ka call kar ke...
Mail :-kano.[protected]@gmail.Com
mobile no. [protected]

thank you sir..
Ravi gurnani

I bought a Xiaomi POCO F1 hand-set on 25th Sept, 2018 which is under MI Protect insurance scheme through OneAssist. The insurance is valid from the 4th Oct, 2018 till 3rd Oct, 2019. Recently (on 5th August, 2019), the hand set got damaged accidentally (screen crushed as the phone came under the car's Tyre) for which I raised a claim with Claim No: 4524354 dated 5th Aug, 2019. After lots of persuasion 'OneAssist' company is not honoring the repair claim giving lame excuses relating to one of my previous claim on 2nd July, 2019 (Claim no: 4373491) which I have not repaired being a minor scratch on my screen and my other commitments. They ask for a 'Job Sheet' which I cannot produce as the phone was not repaired then due to minor scratch. On talking to a customer care representative over phone about the same, one of them asked to write an E-mail to ' [protected]@oneassist.in ' stating that there was no Job Sheet available as I did not want to repair the phone due to minor scratch and also due to my busy schedules those days and college works. I did the same but without any result. A copy of the mail have been attached for your reference. I talked to various representatives after that (there were no response whatsoever from their end), calling them over 15 times. Every representative gave me the same lame excuse about the absence of Job Sheet. Numerous times, I have asked the representatives for transferring me to the technical team or their supervisors but they would not do the same, every time giving the lame excuse that their supervisors were either not present or not free and they could not transfer me to their tech team. On the 11th August, 2019 they have finally closed the claim abruptly stating a vague reason - Reclaiming for the same damages for which claim already rejected. They have been using the word "Reclaim" alternatively every-time which is not true at all since it was a new claim.
As per policy T&C, I am entitled for two claims in a year period but the commitment has not been honored by the coy now. (Certificate or Membership ID - [protected])
I feel it is a illegal refusal of the company for my valid entitlement.
What I need now is for the company to either fix the problem for me or to return my MI Protect insurance money of ₹1099. (I had purchased for ₹1099 from MI India website, but, on the OneAssist account profile it shows up as ₹899)
Following references are attached for your kind perusal :-
(A) insurance certificate
(B) complain raised by me with photographs (documents submitted and other things)
(C) various E- mails received from 'One Assists'
(D) cancelled claim from OneAssist
I request you to please take cognizance of the same and address it suitably at the earliest.

Regards,
Samir Kumar Chaudhury
Mob: [protected]
Alt Mob: [protected]
Email: [protected]@gmail.com
Alt Emil: [protected]@rediffmail.com

I received sms from my bank that some amount was deducted from my credit card to one assist plan during last 3 years without my permission..

I also got a mail and a post from one assist team. I dont even know the company and this kind of services. I am continuously calling on your customer care, but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 09.08.2019
Hdfc credit card no. Xx1596

Hello one assist

I have found 1399/- deduction from my hdfc credit card for one assist, which was not done by me. How can this happen without my authorization, such a fraud company.

Not able to contact the customer support team through the number displayed on website. I request a call back and an immediate money back from you people.

I got this message on 06/08/2019.

Hello there,
I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap.

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident :july 23, 2019; 12:47:08
Icici credit card no. Xx1009

Eceived sms from icicibank that rs-1899/- deducted from my icici account one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 16.33hrs. 3 aug2019
Icici account no.. Xxxxxx501727
Oneassist verification code number : 122561

Dear sir
This is with regard to the insurance for my mobile phone handset (One plus ime i[protected]) which was done from one assist company through their online portal (https://oneassist.in).
The insurance was done in the year 2018 and after one 1 year the same was renewed in june 2019.
There are many flaws in the the company which i would like to bring into limelight
1) company never reveals to the customer that they are not the people who are giving the services themselves, rather than they are just a mediators or agents who get the insurance done from other insurance companies. On asking them a copy they are unable to provide the copy of insurance with the insurance company.
Now only i came to know from oneassist company that for first year the insurance was with new india insuranceltd and for next year it was with dfhl company. This is never disclosed to the customer
They keep the customer in dark and does not provide any details of agreement or any insurance copy to the customer. They give the reasons that it is their internal matter which they cannot share.
Secondly, my handset got damaged in the 1st year of purchase for which i had put the claim and got the handset repaired through one assist. The reason was that it fell from my pocket while walking.
Unfortunately, my handset again got damaged when it fell from my pocket while walking, i approached the company for repair of the product. They informed me that since the insurance company previously was different which passed your claim and now it is different (I. E dhfl) they have rejected it.
I fail to understand that they have never informed me that they are not the insurance company itself i. E they are just the agents and why cant they provide a insurance document /agreement between customer and the insurance company.
Moreover, how can one company pass a claim based on the same reasons of mobile handset damage and the other company rejects it.
They also provided me the reason that since the reason provided during the first claim during the first year is same as for the second claim during second year, they will count it as negligence which i think is totally different scenarios and i think claim should be provided.
Sir i request you to look into this matter as i think one assist company is keeping people in dark as they project themselves to be a insurance company themselves and never disclosed to customer about the agreement details.
I would also request you to look into this matter as i should get the repair services for my handset which i have paid for through one assist
Regards
Dr ratesh bassi

Hello,

I received sms from hdfc bank on date
08/08/2019 that rs. 1899 /- deducted from my credit card to one assist wallet protection plan fee without my knowledge and permission. I have also received email from one assist company regarding the same.

Please deactivate and refund my money as soon as possible.

Date of incident - 08 august 2019
Hdfc credit card no - xxxx3039
One assist relationship number
- 7862625

Regards.
Pankaj thapliyal
Email. [protected]@gmail.com

Hi team,

Greetings from manikandan

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Please deactivate and refund my money asap
One assist relationship number : 1096083
Contact no : [protected]

I have received sms from axis bank that
Rs-1899/- deducted from account to one assist plan on 20/07/19 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

I already called on 21/07/19 and raise the complained, but i didn't receive any complainant number.

Please deactivate it immediately and refund money asap

Date of incident : 20/07/2019
Icici bank account - [protected]

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 21.24hrs. 23 apr 2019
Icici credit card no: xx5005
Oneassist relationship number : 6788338

I was shocked to see a charge of rs.2999 levied by you through my credit card on 25th july 2019 towards automatic renewal of my membership, without any prior intimation to me. Please note that i do not wish to continue with the subscription and therefore request you to discontinue my membership with immediate effect and refund the fee amount of rs.2, 999/- to me.

My email id for correspondence is [protected]@gmail.com
Tel no. [protected]

I had received a call from the company regarding my renewal of the plan. I had renewed the plan on the phone ifself and had transfered the money to their account. Now when i want to claim my plan they are saying your accoung is not active with the company and so you cannot claim for your damage. They have accepted that they have received my money. And still i am facing this huge problem.

There is a deduction of rs-1400 /- from my credit card without any intimation.

Last year same thing happened in 2018 and had complaint and opted for cancellation. Later this years again they have deducted and id complained then the same thing is been answered by them.

This is a scam, where they are deducting money and forcibly telling us to use..

Please help us to resolved on this and close this company.

Hello there,

I recieved a sms from icici bank that rs1399/- deducted from my credit card to one assist plan without my permission. I don't know the company and also this kind of charging without any permission is a big criminal act.
Refund the amount asap. And also please deactivate one assist.
Date of incident:31/7/19
Transaction no.[protected]
Credit card number: xx2008