OneAssist Consumer Solutions Complaints & Reviews

Address: Chennai, Tamil Nadu, 60081

Dear team,

Yesterday i raised a complaint and service request number is 3886341. But the refund is only 949. Rs and deducted amount is 1899. The reason for this is i should have claimed with in 30 days. I have attached the mails i sent to the company to cancel my renewal before the time period ends (03-dec) yet no actions been taken.

In terms and conditions (6.1 in attached image) it is clearly stated that the renewal will get cancelled if the amount is not paid in due date and i didnt pay the amount. Out of no where in jan 03 2019. 1899. Rs has been deducted.

Please refund the full amount that has been deducted

Feb 18, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vinoth,

Apologies for the trouble. Please be informed, you have sent the mail on a wrong mail ID. The correct mail ID was ([protected]@oneassist.in). Now, we're unable to help you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Jan 17, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vinoth,

We tried reaching you several times but you were not contactable. Request you to share your alternate number and a convenient time to speak with you. To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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T

tEch-X

from Morjim, Goa

Jan 17, 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

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D

Dileep Ingawale

from Guwahati, Assam

Jan 17, 2019

I am a Axis bank card holder . The bank has auto debited Rs. 1899/- from my card number ending with 5902 without my concern on date:04/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited.

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Address: New Delhi, Delhi, 110092

I bought total protection plan for my device one plus 5t . and at the time of claim they decline the complain by a silly excuse that the sim owner and the policy owner name dos not match with each other. if this is there policy then why at first while raising complain they took the declaration mail from my uncle regard why this sim is in his name.
need help to get mail address of service manager of oneassist so i should know from where do they bought my policy and i can raise a legal notice to the company.
sr#3839379

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

OneAssist Consumer Solutions Customer Care's response Dear Amit,

We regret the inconvenience caused. Please be informed, it is clearly mentioned in T&C's under the clause of EXCLUDED PERILS. The claim shall not be liable: point no. 39. Request you to check the Welcome kit sent to everyone through mail while buying the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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K

khilesh sahu

from Bhopal, Madhya Pradesh

Jan 17, 2019

I am a new user of icici credit card.I want to deactivate the one assist service on my credit card.Please refund my deducted amount rs 1399/- as soon as possible.
Membership no - [protected]
Credit card no [protected]
Mob. No.-[protected]

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Absolutely alsmost 100 % Fraud;

When I got oneassist their policy was visible. I got redmi MI A1 11 months ago. The policy covered Accidental and Theft . When we say accidental means could be anything by accidental.

I logged complaint with one assist Complaint # 3882859. My 3 yrs old son watch video and then while coming down from BEd it accidentally slipped from his hand.

They rejected policy, saying as per policy only those damaged will be covered which you got involved in fighting, hitting etc etc.

***Although I can bare the charge… but These companies are fraud and action should be takin against such fraud.

YES ONEASIST YOU ARE FRAUD.

People should refrain from buying such product and yes now I see their policy page which was sent on email is disappeared as attached.

Feb 16, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sahil,

Sorry for the inconvenience caused. Please be informed, your case has been handled on on Twitter where the revert has been given. Kindly check for the same.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600081

Website: oneassist

Dear team,

I have never used this one assist or any plan of that sort.
Still they have debited 1800/- from my account without my consent.

And i request by mail to cancel my subscription but till now no response and by jan 3 2019 a sum of 1899 has been deducted from my account.

Membership id: g. Vinoth
Relationship no : 3203826

Refund the amount deducted asap

Feb 17, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vinoth,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3886341. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 14, 2019

Updated by vinoth93 Hi,
thanks for your response to my complaint.
but i already request 2 times before to cancel my membership to the requested ID and no response have been taken (refer to the image attached)
and in conditions it is mentioned that if their is no money in account during the membership renewal the membership automatically cancels but no such thing happen and my money is deducted on Jan 03

Can you please state me the reason for not repaying the full amount ??. is their mistake from my side ?

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P

Prashant970

from Mumbai, Maharashtra

Jan 14, 2019

This is a fraud and scam company. I never used there services and instead of that I have been charged for it and these guys are not refunding my money. People kindly be aware about this company and make sure no one falls prey to them

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P

piyush1223

from Noida, Uttar Pradesh

Jan 15, 2019

This plan was activated and charged to my bank without my consent and I would like to get this deactivated with full refund back to my account.

The relationship number is: 344758
Name: Nandi Mehra

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Dear team,

I have never used this one assist or any plan of that sort.
Still they have debited 1800/- from my account without my consent.

If you do not refund my money and stop this # subscription. You will have to pay the penalty.

Membership id: [protected]
Relationship no : 335204

Please resolve this asap

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Kiran,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3882329. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Hyderabad, Andhra Pradesh, 500080

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3906 without my concern on date:15/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 2073857
Name :- t vasundhara
Mobile no. :- [protected]
Credit card number ending :- 3096

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vasundhara,

We regret the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3886110. As discount was offered your amount 400/- has been already refunded to you. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 549/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hi team,

I raise a request for cancellation my one assist card and i got call and mail from your end for cancellation. Still i don't get back my money from your end. Need back money for my credit card * * * 2127/ hdfc bank. Please send back my money with in one week prior. Because my interest for this in credit card increase day by day. Pfa for cancellation mail.

Regards,
Harichandan

Feb 14, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Harichandan,

Greetings from OneAssist!

We regret the inconvenience caused. Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan on 10/1/19. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing. And i called several times but i didnot get any such positive response and action by your executive.

Please deactivate and refund my money asap
Date of incident : 10/01/2019
Icici credit card no. Xx7001

Feb 18, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vicky,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 17, 2019

Updated by vicky@babu Member ship no.6077196
RMN-[protected]
i Want my totally amount refunded back. SO kindly takeaction towards that.

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Address: Guntur, Andhra Pradesh, 522003

My complaint is against oneassist. Why 1399/- amount was debited from my icici credit card without my approval on 9/1/2019.

When i called to icici customercare three executives on that day, they had given me first 600400, it was not existing another executive had given 60004000 again it was not working.
This is fraud. Without my knowledge, without my approval how can they take the amount. It should be debited to my account within 10 working days and i don't required any card protection etc...

Feb 16, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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R

Rai21

Jun 17, 2019

I faced the same problem, these guys are fooling people by simple calling and telling about the benefits of being a customer and the privileges with no mention regarding the plan and policy and amount, not even once . Their senior also call for approval for which the support guy asks to give good review for good rating . Next moment a plan is activated and 1899 amount is deducted. Upon calling the customer care the provide 60004000 number for complaints, which is anyways unreachable since it requires STD code, which also doesn't work. My request is cancelled but waiting for full refund for such a fraud.

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Address: Yavatmal, Maharashtra, 445206

Cancellation of my one assist plan
On 9th jan. I get a message from icici bank shown below
Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 09-jan-19. It will be completed in 1 wkg day.
I did not opt this policy and bank deduct the amount from my account without my consent. I want the bank to deactivate this policy and refund my amount as soon as possible. Otherwise i will file a complaint in consumer court.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 14, 2019

Verified Support

Dear Pallavi,

We're sorry for the inconvenience caused. Request you to share with your registered mobile number and membership ID details on [protected]@oneassist.in. To assist you further in your case.

Regards,

Devendra,

OneAssist Social Media Team.

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I am a hdfc bank credit card holder. An amount of rs 1399/- debited from my credit card number ending 2429 on dated 03/01/2019 without my concern. I have no interest to be a membership in oneasist plan. Kindly refund my money and deactivate the membership.

Name-sisir sahoo
Oneassist relationship no-3500487
Hsbc bank credit card ending no-2429

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Sisir,

Greetings from OneAssist!

Apologies for the inconvenience caused. Your membership cancellation is processed vide service request number 3885755. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600080

Website: www.oneassist.in

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8839 without my concern on date:17/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1556483
Plan name: enhanced wa privilege single plan
Name :- naveenpandian a
Credit card number ending :- 8839

Feb 21, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 11, 2019

Updated by na97565 Pls cancell the plan...[protected]..and refund the amount as soon as possible

Verified Support

Jan 14, 2019

OneAssist Consumer Solutions Customer Care's response Dear Naveenpandian,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3885745. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 22, 2019

Updated by na97565 Pls check above cancelation ref no..[protected]..it got more than 7 days but still i hadn't get the redund

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Website: OneAssist and AirtelSecure

This is regarding my recent airtel secure one assist claim, i have given my damaged device for repair but after knowing that they are charging way too much, i requested them not to repair my device and give it back to me in the condition that i gave my mobile. But they ignored my emails and phone conversations and went ahead and did the repair and now asking me to do the payment.in a very unprofessional manner, they are also threatening me that they will not give back my mobile without getting the payment.

I clearly told them not to do the repair but the oneassist executive on the phone, in a very rude manner told me that "repair has been done and now you must do the payment to get your phone or else your phone would lie in the hub unattended"

In the initial calls, they told me that repair process will not be started without my confirmation but due to lack of communication within their teams, repair has been done and now they are asking me to do the payment for the mistake that has been done on their part.

Further details as below -
Device claim – service request # 3825133
Date happened - 07/01/2019
Companies involved - oneassist and airtel
Desired solution - refund

Jan 17, 2019

Complaint marked as Resolved

How come did you mark my complaint as Resolved? Whats is the purpose of this forum? Is this how you run your business with no real care for your consumers and operate without any sort of ethics? I still haven't received any solution for my query and dont agree to resolve this complaint without proper action being taken...

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

We're sorry for the inconvenience caused. Please be informed, currently your device is in repair status. It will be delivered to you once your handset is repaired.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 11, 2019

Updated by Dinesh158 Thanks for your response regarding the repair, what about the refund amount?

Jan 18, 2019

Updated by Dinesh158 Hello,

Could you please let me know the solution for the issue that I have raised?

I wanted a refund for the amount that I have paid for the repair which I never asked for

Thanks

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

They have subscribed me to their service without my consent in 2017 and have been charging my credit card 1799 annually. I expect a full refund on the amount defucted and action taken on the company as they have been doing this since long back.

On checking my account in their app, they don't have basic details like email id, address and others proving this was done by their end and not me.

Relationship number: 3444758
Name: nandi mehra

Feb 12, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Nandi,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3878225. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Bangalore Rural, Karnataka, 561203

I have received a message on auto debit of 1399. Which i don't even know what oneassit is about. There was no approval taken for this. I will raise a legal compliant on this. Also please refund the amount at the earliest before i start legal proceedings as i don't want any assistance from u

Resolve this asap
[protected]
Card number [protected]
Account number [protected]

Feb 13, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Anil,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3878991. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 143001

I gave it mobile for repair. Compalint number is 3826129. The estimate recived from him was completly wrong and i refused to repair it.
When i gave my mobile for repair, i had saved video from the other mobile. There was no single scratch on my mobile.
Now that i have got back after mobile repair, sracthes on mobile.
I have mailed the oneassist for this.
Oneassist refused to correct it and oneassist said that it did not happend our side.
From our side video have clearly shown that the scratches were not the first.
I am uploading that video.
I am also uplaoding the picture of the mobile with that scratch.
Pls solve it.
Take a strict action against oneassist.
Oneassit could not be wrong with anyone again.
My mobile [protected]

+1 videos

Feb 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jan 10, 2019

Updated by vivek11511 Consumer complaints logo
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Mobile handsetsoneassist consumer solutions mobile sracthes related
[resolved] oneassist consumer solutions — mobile sracthes related

1 review
Vivek11511 on jan 10, 2019

I gave it mobile for repair. Compalint number is 3826129. The estimate recived from him was completly wrong and i refused to repair it.
When i gave my mobile for repair, i had saved video from the other mobile. There was no single scratch on my mobile.
Now that i have got back after mobile repair, sracthes on mobile.
I have mailed the oneassist for this.
Oneassist refused to correct it and oneassist said that it did not happend our side.
From our side video have clearly shown that the scratches were not the first.
I am uploading that video.
I am also uplaoding the picture of the mobile with that scratch.
Pls solve it.
Take a strict action against oneassist.
Oneassit could not be wrong with anyone again.
My mobile [protected]

Verified Support

Jan 10, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vivek,

We regret the inconvenience caused. Please allow us sometime to investigate on your case and revert you back at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.

Jan 10, 2019

Updated by vivek11511 ok i am waiting to positive response from your side.

Verified Support

Jan 10, 2019

OneAssist Consumer Solutions Customer Care's response Dear Vivek,

We understand your concern. As per the telephonic conversation, Please allow us sometime to investigate on your case and revert you back.

Regards,

Devendra,

OneAssist, Social Media Team.

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Unauthorized deduction by one assist and hdfc bank without my permission.

An amount of 2499 was deducted from my new hdfc credit card, without my consent on 9th january 2018.
I want full refund for the amount debited as i am not at all interested in the services offered by you.

Below are the information you may require :

Name : kannan. R
Oneassit membership id [protected]
Amount charged : inr 2499

Feb 9, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3871680. Your amount 2599/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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S

s.k.shabana Sultana

from Chennai, Tamil Nadu

Jan 9, 2019

I gave my newly purchased mobile, they have given diff set

Display not fixed properly, changed my front flash light and display is in yellowish color

I got my mobile 6 months back only in emi

For small crack in glass they have spoiled my whole mobile

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Address: Rewari, Haryana, 123501

Dear sir,
On december 2018, an amount of 1399 rupees deducted from my hdfc bank credit card on behalf of one assist services without my approval. And when i asked the bank for refund my amount then they are denying or confusing me by other ways. I am taking follow up with the bank from last many days but till now there is solution provided by the bank. And my credit card bill automatically paid from my bank account with addition of 1399 rs.
Below are the details related with the case
Bank detail:
Bank : hdfc
Account no. [protected]
Account. Holder name : satish kumar
Contact no. [protected] / [protected]

Service detail for which the amount deducted:-
Provider : hdfc bank
Company provided by hdfc : one assist
Relationship id no. : 3204637

Feb 9, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Satish,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3830174. Your amount 1399/- is credited in your credit card. Request you to check your credit card statement. In case, if you need further assistance Inbox us on Facebook or Twitter.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 6363606

Unauthorized deduction by one assist and hdfc bank without my permission.

An amount of 2499 was deducted from my new hdfc credit card, without my consent on 9th january 2018.
I want full refund for the amount debited as i am not at all interested in the services offered by you.

Below are the information you may require :

Name : kannan. R
Amount charged : inr 2499

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Kannan,

Greetings from OneAssist!

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600119

Oneassist charged me rs.2500 without my knowledge as plan renewal when i was thinking of canceling the subscription. I did not even get a call or sms regarding this. Now i am in debt of 2500 off my credit card. Please refund this amount and cancel my subscription.

Username : salman j
Relationship no : 3525552
Membership id: [protected]
Mobile no: [protected]

Feb 9, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

OneAssist Consumer Solutions Customer Care's response Dear Salman,

Apologies for the inconvenience caused. Your membership cancellation is under process vide service request number 3868753. Your refund amount 2599/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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P

Prashant970

from Mumbai, Maharashtra

Jan 8, 2019

This company is doing fraud and has charged me as well unknowingly and not refunding my money. Guys kindly be aware for it as they are getting people data fradulently

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 67

cancelling my one assist plan and full refund the amount deducted

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fraud reason for rejection

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reject a valid claim:

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cancelling my one assist plan

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auto debit of fund from my icici ac

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cancellation of one assist membership

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for my one assist renewal with out my information

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regarding the deduction of 1399/- from my credit card

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credit card fraud by oneassist

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ducting my 1899 rs without my permission

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cancellation of hdfc one assist plan and refund of fees

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enhanced wa privilege single plan/cancelation on my pan

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airtel secure oneassist device repair claim-unethical behaviour

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enhanced wa privilege single plan

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auto debit

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mobile scratches related

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unauthorized deduction by one assist and hdfc bank without my permission

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money deducted from my credit card

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unauthorized deduction by one assist and hdfc bank without my permission

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unauthorised plan renewal

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