OneAssist Consumer Solutions Complaints & Reviews

Cancellation of my one assist plan
On 9th jan. I get a message from icici bank shown below
Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 09-jan-19. It will be completed in 1 wkg day.
I did not opt this policy and bank deduct the amount from my account without my consent. I want the bank to deactivate this policy and refund my amount as soon as possible. Otherwise i will file a complaint in consumer court.

I am a hdfc bank credit card holder. An amount of rs 1399/- debited from my credit card number ending 2429 on dated 03/01/2019 without my concern. I have no interest to be a membership in oneasist plan. Kindly refund my money and deactivate the membership.

Name-sisir sahoo
Oneassist relationship no-3500487
Hsbc bank credit card ending no-2429

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8839 without my concern on date:17/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1556483
Plan name: enhanced wa privilege single plan
Name :- naveenpandian a
Credit card number ending :- 8839

This is regarding my recent airtel secure one assist claim, i have given my damaged device for repair but after knowing that they are charging way too much, i requested them not to repair my device and give it back to me in the condition that i gave my mobile. But they ignored my emails and phone conversations and went ahead and did the repair and now asking me to do the payment.in a very unprofessional manner, they are also threatening me that they will not give back my mobile without getting the payment.

I clearly told them not to do the repair but the oneassist executive on the phone, in a very rude manner told me that "repair has been done and now you must do the payment to get your phone or else your phone would lie in the hub unattended"

In the initial calls, they told me that repair process will not be started without my confirmation but due to lack of communication within their teams, repair has been done and now they are asking me to do the payment for the mistake that has been done on their part.

Further details as below -
Device claim – service request # 3825133
Date happened - 07/01/2019
Companies involved - oneassist and airtel
Desired solution - refund

They have subscribed me to their service without my consent in 2017 and have been charging my credit card 1799 annually. I expect a full refund on the amount defucted and action taken on the company as they have been doing this since long back.

On checking my account in their app, they don't have basic details like email id, address and others proving this was done by their end and not me.

Relationship number: 3444758
Name: nandi mehra

I have received a message on auto debit of 1399. Which i don't even know what oneassit is about. There was no approval taken for this. I will raise a legal compliant on this. Also please refund the amount at the earliest before i start legal proceedings as i don't want any assistance from u

Resolve this asap
[protected]
Card number [protected]
Account number [protected]

I gave it mobile for repair. Compalint number is 3826129. The estimate recived from him was completly wrong and i refused to repair it.
When i gave my mobile for repair, i had saved video from the other mobile. There was no single scratch on my mobile.
Now that i have got back after mobile repair, sracthes on mobile.
I have mailed the oneassist for this.
Oneassist refused to correct it and oneassist said that it did not happend our side.
From our side video have clearly shown that the scratches were not the first.
I am uploading that video.
I am also uplaoding the picture of the mobile with that scratch.
Pls solve it.
Take a strict action against oneassist.
Oneassit could not be wrong with anyone again.
My mobile [protected]

Unauthorized deduction by one assist and hdfc bank without my permission.

An amount of 2499 was deducted from my new hdfc credit card, without my consent on 9th january 2018.
I want full refund for the amount debited as i am not at all interested in the services offered by you.

Below are the information you may require :

Name : kannan. R
Oneassit membership id [protected]
Amount charged : inr 2499

Dear sir,
On december 2018, an amount of 1399 rupees deducted from my hdfc bank credit card on behalf of one assist services without my approval. And when i asked the bank for refund my amount then they are denying or confusing me by other ways. I am taking follow up with the bank from last many days but till now there is solution provided by the bank. And my credit card bill automatically paid from my bank account with addition of 1399 rs.
Below are the details related with the case
Bank detail:
Bank : hdfc
Account no. [protected]
Account. Holder name : satish kumar
Contact no. [protected] / [protected]

Service detail for which the amount deducted:-
Provider : hdfc bank
Company provided by hdfc : one assist
Relationship id no. : 3204637

Unauthorized deduction by one assist and hdfc bank without my permission.

An amount of 2499 was deducted from my new hdfc credit card, without my consent on 9th january 2018.
I want full refund for the amount debited as i am not at all interested in the services offered by you.

Below are the information you may require :

Name : kannan. R
Amount charged : inr 2499

Oneassist charged me rs.2500 without my knowledge as plan renewal when i was thinking of canceling the subscription. I did not even get a call or sms regarding this. Now i am in debt of 2500 off my credit card. Please refund this amount and cancel my subscription.

Username : salman j
Relationship no : 3525552
Membership id: [protected]
Mobile no: [protected]

Hi, i have raised a complaint from consumer complaints, reg they replied that send your contact number from mailid i have sent asap it’s been since 5days i have sent mail still no response from their side
I think they are showing off as they are serving people but reality is just copy paste only to all people
I felt waste of putting money in insurance company like this
See, i even called your customer care and asked to about solution and said i need to talk to your seniors they were like we wil make for call back. Is this way you serve people?
It’s nit about looting money, there should be some logic in rejecting claim, people here are not fool, even we have know logics

P. S:noted all details below, it’s ok giving solution here itself

Service request:3841214
Membership number:[protected]
Email query number:3857097

Dear sir/maam,
Myself susil kumar,
Received mail from my creditcard bank icici that rs-1399/- deducted from my credit card to one assist plan, for past 3 years. Every year i call coustomer care of oneassist to deactivate and refund, but only half of he charged amount only refunded. I want it to be permanently discontinued from this # plan which is no use for me.

My one assist membership id is [protected]. My phone is redmi note 5 pro.
Whenever i buy a mi mobile for personal use, for family or for friends, i always buy mi protect with it. To better safe than sorry. Mi protect is a service given by one assist.
Few months back my phone fell off my hand & it got a depression between its volume button, my upper volume key was stuck, minor damage. So i filed a claim. When i checked the details of the time needed for the whole repair procedure, i decided to let it checked by the mi service center in my neighborhood. At the service centre they just pulled it outward and walla it was fixed just like that, it was just stuck. Now my problem was solved. So i didn't officially submitted the phone there. After getting home i cancelled my claim at one assist.in their response they demanded the jobsheet of the service centre. I explained to them the whole incident but they still insisted to get a jobsheet from service centre, so i contacted the service centre. Service center guy told me that my phone was not officially submitted & the official procedure for the repair is to change the entire back panel of the phone which is not covered under the warranty, so i have to pay for it. Then i'll be able to get a jobsheet of the work done on phone, which i ofcourse declined. I again explained the whole incident to the one assist & they told me to send them a detailed & explained email about it, which i did. After that they closed my claim. The matter was over. They didn't inform me that i'll effect my future claims. Damn cheaters.
Now that my phone fell from my hand & its screen is damaged. I filed a new claim. My phone is still in the insured period. They asked me for necessary data and documents which i submitted. After a few days i got a call from one assist saying that their insurance partner refused my claim because i didn't submit the jobsheet of service centre for the previous claim. I was just stunned at their response... Stunned. Why didn't they told me that they will not take my future claims at the time of cancelling my previous claim, and from where will i get a jobsheet when there wasn't any job done on it. My volume key was just stuck, it was pulled randomly by service center guy at the reception and it got fixed. No harm done.
I am telling you guys don't take this fraud company insurance, they will use any small matter to not provide the service which they promised while taking your fraud company.
The sad part is i still have 5 other insured product from them, never gonna renew them. Never gonna buy a new one. They broke a consumer's trust.

Recently purchased a brand new watch from an apple premium reseller named unicorn infotech solutions for 43, 900 and they suggested to get the watch insured for 3, 000 with one of their partners, one assist in the presence of their one assist agent trying to ensure that all of the problem that i would face would be covered regarding my watch. That would include all kinds of accidental, liquid, hardware and all the problems that one might face.

Much to my disheartenment i had "unwillingly", "unknowingly", "accidentally", "unintentionally" (Please note that all these factors comes under the clause in their terms and conditions suggesting that either one of these points will help me get my claim) dropped my watch which led to the screen shattering. This prompted me to file for a claim with one assist and they sent over one of their agents to collect my watch and a few days later gave me the update stating that they had sent my watch to a service centre and an estimation cost which accumulated to "26, 500" was given to me which the company were going to pay for as per the insurance policy. And then a few days later, they had rejected my claim based on the description that i had provided on the incident, with one of their agents explaining to me over the phone that since there was no external force, they have rejected my claim.
This came much to my surprise because after reading their terms and conditions that even if there was no external force, they still would approve my claim on the other 3 factors, "unwillingness" and "accidental". The description of the incident that i had provided beforehand which would make any sensible and even non-sensible person in this whole world to accept the fact that it was indeed an unwilling accident as, i would not want to willingly shatter my watch on the ground that i had spent months saving for. One assist completely disowned my claim giving me various reasons at first for there not being any external force and later on stating that it was because of "improper handling".

The word "improper handling" does not have many but one meaning, singularly stating that one must have handled a certain object in the wrong/unusual way. How pathetic can a company be to stoop so low as to configure and state "improper handling" as an excuse and reason for the rejection of the claim.
My claim description was in the lines of "the watch, while undressing myself, unknowingly unhinged itself and fell to the ground".
And this was deemed as improper handling. The irony is that i was being blamed after only 3-4 days of buying my watch by oneassist that i had purposely broken my own watch.

Was i swinging the watch in the air? No.
Was i throwing my watch left and right like a ball? No.
Did i "intentionally" drop my watch to the ground? No.

And i was deemed insane by the oneassist customer support who would promise me that i would get to talk to their supervisors in 24hours on 3 different instances but not even a single message, call, mail or anything.

This is what their terms & conditions for product under their "wearable" "accidental & liquid damage" plan is which i had bought.

1.7 “accidental damage” mean damage to the insured product due to unintentional drop or collision of the insured product or any object falling on the insured product or due to accidental external means.

And 4 factors are clearly stated that could be availed either way because of "or" but, one reason initially stating "no external factor" and then "improper handling".

No wonder there are thousands upon thousands of complaints by consumers available to read so easily on the internet against one assist by just typing their company name on any search engine. I wish i would've come across these complains and reviews before i trusted both the apple premium reseller who has partnered with a company of this caricature or even the fraudulent company itself. And the funniest part is i haven't even received my 43, 900 apple watch back.

I have already filed an fir and mailed and currently in talks with apple to look into their indian counterparts which would be the authorised premium reseller to not let a company who dooms people into a partnership as it is not providing its services based on its own terms & conditions.

Much to my relief i have also used the consumer court forum which would greatly help me as i have gone through the worst experience mentally and emotionally consuming my work hours, wasting my days following various dead-ends by being fooled following the instructions that lead to no where.

My client number regarding the case was 3836804, which is quite useless to post but writing just to showcase one of the hidden readers who might be connected to oneassist to be aware of the consequences that they would face.
Thankyou

Recently purchased a brand new watch from an apple premium reseller named unicorn infotech solutions for 43, 900 and they suggested to get the watch insured for 3, 000 with one of their partners, one assist in the presence of their one assist agent trying to ensure that all of the problem that i would face would be covered regarding my watch. That would include all kinds of accidental, liquid, hardware and all the problems that one might face.

Much to my disheartenment i had "unwillingly", "unknowingly", "accidentally", "unintentionally" (Please note that all these comes under the clause in their terms and conditions suggesting that either one of these point will help me get my claim) dropped my watch which led to the screen shattering. This prompted me to file for a claim with one assist and they sent over one of their agents to collect me watch and a few days later gave me the update stating that they had sent my watch for an estimation cost which accumulated to "26, 500". And then a few days later, they had rejected my claim based on the description that i had provided on the incident, with one of their agents explaining to me over the phone that since there was no external force, they have rejected my claim. This came much to my surprise, after reading their terms and conditions that even if there was no external force, they still would approve my claim on the other 3 factors, "unwillingness" and "accidental. My filling of the description of the incident which would make any sensible and even non-sensible person in this whole world to accept the fact that it was indeed an unwilling accident as, i would not want to willingly shatter my watch on the ground that i had spent months saving for. One assist completely disowned my claim giving me various reasons at first for external force and later on stating that it was because of"improper handling".

The word"improper handling"does not have many but one meaning, singularly stating that one must have handled a certain object in the wrong/unusual way. How pathetic can a company be to stoop so low as to configure and state"improper handling"as an excuse and reason for the rejection of the claim.
My claim description was in the lines of"the watch, while undressing myself, unknowingly unhinged itself and fell to the ground".
And this was deemed as improper handling. The irony is that i was being blamed after only 3-4 days of buying my watch by oneassist that i had purposely broken my own watch.

Was i swinging the watch in the air? No.
Was i throwing my watch left and right like a ball? No.
Did i"intentionally"drop my watch to the ground? No.

And i was deemed insane by the oneassist customer support who would promise me that i would get to talk to their supervisors in 24hours on 3 different instances but not even a single message, call, mail or anything.

This is what their terms & conditions for product under their"wearable""accidental & liquid damage"plan is which i had bought.

1.7 “accidental damage” mean damage to the insured product due to unintentional drop or collision of the insured product or any object falling on the insured product or due to accidental external means.

And 4 factors are clearly stated that could be availed either way because of"or"but, one reason initially stating"no external factor"and then"improper handling".

No wonder there are thousands upon thousands of complaints by consumers available to read so easily on the internet against one assist by just typing their company name on any search engine. I wish i would've come across these complains and reviews before i trusted both the apple premium reseller who has partnered with a company of this caricature or even the fraudulent company itself. And the funniest part is i haven't even received my 43, 900 apple watch back.

I have already filed an fir and mailed and currently in talks with apple to look into their indian counterparts which would be the authorised premium reseller to not let a company who dooms people into a partnership as it is not providing its services based on its own terms & conditions.

Much to my relief i have also used the consumer court forum which would greatly help me as i have gone through the worst experience mentally and emotionally consuming my work hours, wasting my days following various dead-ends by being fooled following the instructions that lead to no where.

My client number regarding the case was 3836804, which is quite useless to post but writing just to showcase one of the hidden readers who might be connected to oneassist to be aware of the consequences that they would face.
Thankyou

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17.24hrs. 4 jan 2019
Icici account no.[protected]
Oneassist relationship number : 725607

Hi,

When i purchased mobile from mi, took the one assist mi protect one assist insurance. On jan second when i raised a claim due to device fallen in water, they simply rejected the claim. Surprised from their response i asked on it and they said the reason is due to negligence or improper handling, then why they are highlighting liquid protection. I have heard from my friends as well these one assist insurance is fraud and they simply rejects the claim without any reason.

Request you to please take action against such insurance companies and help me in getting the money back.

Hello there,

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 3 jan 2019
Hdfc credit card no.: xx0770
Oneassist relationship number : 3503840

I bought a airtel secure one assist plan and my handset got broken when i raise a claim they reject my claim and they said due to your mistake handset broken we will not approve the claim, horrible services please dont buy this airtel secure one assist plan, they rejected my claim due to silly reason handset broken due to consumer mistake. I am also going to forward this case in consumer court. 3835175 my claim number.