OneAssist Consumer Solutions Complaints & Reviews

Hello
My name is kamal kumar gautam

Received sms from indusind bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and there plan.

I also received fake message of this i will upload message screener shot. Just look on message also fake name is mention on this

Refund my deducted amount.

Hello there

I received sms from hdfc credit bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8 feb 2019
Hdfc credit card no. Xx3667
Oneassist relationship number : [protected]

Sir,
I got a msg from one assist regarding their plans, but without my concern they activated the one assist plan and charged me towards subscription.. The amount of money has been taken from my bank account without my concern. I don't want the one assist plan and please refund my bank account money asap.
Please deactivate the one assist plan and refund my money amount asap.
Hdfc credit card no.-*0307
One assist relationship no.-3810657

How many compliants can see here aganist one aasist company about with out consent take money from account.
But again and again company repeat the same process.
Past month i contacted hdfc bank to cansel the auto payment option, but they says they cannot able to do it. Auto payment option can only deactivate on assist company only.
I think iam the owner of my hdfc bank account. But bank says the customer cannot cansel it. That means a third party company have the right to what do in my account.
I dont understand what a bad behaviour from bank. Now i got confirmation from company they says rs 699 will credit back to my account with in 5-7 days. And after they cansel my plan permanently. Iam waiting fot it.
Relation ship no-636959
Vide service request number 3997192

21/02/2019

Dear oneassist team,

Greetings of the day!

I received sms from icicibank today that rs-1899/- deducted from my debit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.
I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: omkar hase
Date of incident : 21/02/2019
Oneassist relationship number : 6325171

I would like cancel all services regarding one assist. Because the company take money from my credit card without any information. These type of activities are not a good one. The company must inform me before take money from my card. So please cancel my plan and refund the sum of rs 1399 that you take from my account. And i don't want any service regarding one assist.

Oneassist has activated “oneassist for wallets” plan without informing and getting my consent. They have deducted premium from icici bank.

When i asked them, executive mentioned bank must bave called you and we got approval from bank. My arugumemt is - if i am paying for premium how bank can approve on my behalf and when bank did not take my consent.

I have raised sr 3984063 with oneassist asking them to provide evidence where i gave my approval to activate the plan.

Regards,
Sudhakar ardak

Sir,
Relation ship no-636959

I’am linto john, last 4 years your one assist deducted amount automatically from my credit card for one assist plan.
I asked them and they says auto payment option is activated on my account. I didn’t use this service till now. Last december 2018 deducted money and i contacted one assist and they says deducted amount is not credit back. I have received a call from courier to collect the welcome kit, but i refuse to collect it. Company's executive says if i want to close the subscription in future, it can do before next deduction in december.

Yesterday (20/02/2019) i send message by chat window & by mail for cancel the plan,
Today i received a call from your company about the product details (Last 4 years i hear the same dialogue). They give an option to continue till december, i agreed that. After i said them by chat option to cancel the auto payment option. But they say they don't able to close the auto payment option it can do after permanently cancel the plan. Next time they automatically deduct money and if call them for cancellation they says the same marketing dialogues, they are not ready to cancel the plan.
Please cancel the plan, other wise i need to cancel my credit card permanently, i have no more option.
So please request you to cancel the one assist plan permanently today, don't call me to says the benefits of the plan, go directly to cancel process. And send the cancel confirmed details by mail.


Regards
Linto john
21/02/2019

Hi! My humble request to every one don't go with these cheaters, they really doing false business by fake marketing promise.

Perfect symptoms of fraud company. I am considering taking legal action to prevent others from getting duped by this fraud company.

The customer service is horrible and it is the worst company to buy insurance from.

Icici customer call and tell information about one assist company the tell to me if buy then you get protection from fraud i say ok but they tell me that when i do first transaction then deduct my money but they deduct before it. I again and again confirm if i do not do any transaction then not deduct, they say yes not dedut but they deduct automatically. Too much fraud from starting. How believe on this fraud company.
I received sms from icici that rs-1399/- deducted from my credit card to one assist plan. Without any reason.. I also got a mail from one assist team. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a false thing for sell. Also fake app link, when we open that link that is wrong.
They deduct my money i need to complaint but i have flight to china then unable to contact bcoz of roaming. Such a fraud. Please deactive and refund my money.

Please deactivate and refund my money asap
Incedence date:[protected]
Oneassist relationship number : 2544830

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399.61/- from my credit card number ending with 4965 without my concern on date:16/02/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399.61/-

Oneassist relationship number : one assist mfee
Name :- aditya prakash
Mobile no. :- [[protected]
Credit card number ending :- 4965

I got my samsung handset insurance purchased with relationship number 6026445 and membership id [protected], plan name:airtel secure plan (Rs.40000), imei no./serial no.:[protected] validity from 02/01/2019 - 01/01/2020
I submitted my claim of damage on 23rd jan 2019 and i uploaded the images as well. They varified and arranged a pick up. After that they rejected the claim mentioning that the imei number on the back panel is mismatch.
Prior to submitting the claim, this handset visited under warranty repair and was collected from authorised samsung service center on 25th dec 2018.
I was shocked on my claim rejection as the handset was not opened or handled between visiting samsung service on 25th dec 2018 and submitting to airtel secure on 23rd jan. I questioned their verification and later they returned my handset declining my claim. To my surprise after return i got the handset with no more display or completely blank so that i could not challenge on the basis of imei number visible on display.
However, on repeated follow up and pleading they demanded to prove my point by submitting a letter of verification from samsung authorised service center. I submitted the letter (Also attached for your reference mentioning they they did not observe any tampering or mismatch in imei) and they kept on mentioning that they are in process of consideration. They finally rejected again saying the same old story of mismatch in imei number finally on 19th feb 2019 and they are not willing to discuss nor give letter or basis of rejection. It is their fault that they completely turned my broken display blank and now rejecting my claim on irrelvant excuse of imei mismatch.

I have raise a insurance claim for mobile repair, due to rain my mobile got damage but insurance company clsoe my claim saying that its act of god.
See below mail -

Dear ekbal ahmad,
We would like to inform you that your service request number 3979052 has been closed on sat feb 16 14:01:40 ist 2019 in view of -

Reason: the damage is not due to accidental causes

Remarks: damage happened by rain water (Acts of god)

Warm regards,
Team oneassist

Hi :

Many times i informed you, deactivate the plan and refund the money. No response from your side till the date. I mentioned the problems and resolve it.. And refund the money. I want full details from your side. I dont need any plan. Please deactivate the plan and refund the money rs.1899...
I don't want any benefits at all kindly please cancel this one assist membership and refund all my detected amount of past three years and i need a immediate reply for this mail.

Relationship no.: 765800
Plan : enhanced wa privilege single plan
Valid up to : 21/02/2019

I received an sms from kotak mahindra bank that a transaction of 1398 had been done on you credit card xx4051at one assist consumer solution on 16 feb..

I have never sign up for this then how can you deduct money directly..

I have not even signed a credit card form. And while the representative also didn't mention about this.. How can you deduct money from my credit card unauthorized way.

I have not even received my credit card yet.

Please deactivate and refund my money as soon as possible

Relationship number is as follows
6296336

Hi,

I have received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.
Transaction of rs 1399 has been made on kotak credit card xx7195 on 16-feb-19 at oneassist consumer sol.
Look into it on urgent basis.
I've already emailed to you @ [protected]@oneassist.in mentioning my crn.

Hello
I received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.

Transaction of rs. 1399 has been made on kotak credit card xx6561 on 12-feb at oneassist consumer sol. Available credit limit is 13601

Hi,

I checked my transactions of my credit card and saw that inr1499/- deducted from my credit card as one assist mfee. I also got a mail from one assist team. Same thing happened last year and i told them to stop the service but they didn't agree then saying the service is already activated and will not be deactivated till one year. Now after one year they have renewed the service when calling the customer service repeating. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. So humble request please help me to stop this service.

Please deactivate and refund my money asap
Date of incident : 13/03/2019
Hdfc credit card no. Xxxx4689

Hi, i got a call from one assist stating that it is compulsory to subscribe to the service, they created a confusion and wrongly obtained my consent.

After inquiring with axis bank and others it turned out to be false.
I spoke to the one assist representative now he says that amount cannot be refunded fully and instead he changed to other plan.

I want full refund for the amount debited as i am not at all interested in the services offered by you. If this does not work out i need to approach consumer court.

Dear Sir,

I already Inform through Once Line Chart don't renewal my membership ID: [protected] and i received email about cancellation under process on 7th Feb 2019, but Amount of Rs, 1399/- auto debit from by credit card on 11th Feb 2019. Please cancel my membership and refund my amount to my credit card.

Thanks and Regards
Krishnakumar K

. Renewal of plan without my concern. Despite i called the customer care for last 2years and also today, stil they are not doing the needful, depite they are sending me messages for continue this is a harassment for us as a customer i want to discontinue this one assist account asap. Please look into it. And i don't want to pay whetever amount charging against on my account.