OneAssist Consumer Solutions Complaints & Reviews

Auto renewal of my hdfc credit card ending 1408 is going to happen on 14th march, 2019. I want to cancel the same.

Last year i requested to cancel the plan and deactivate account, but it has not happened.

I want you guys to stop the planned stealing of my credit money on 14th march, 2019.

Details:
Name - anmol jadhav
Card number - hdfc xx 1408
Registered mobile number - [protected]

Hi
I am using hdfc credit card with out any intination you have deducted amount of 1399/- from my credit card to one assist wallet plan. For which, same amount of money deducted agin for renewal. As i dont wont this plan to be continued, so i request you to dactivate the plan immediately.

I have called one assist customer service asking for deactivation of mentioned plan but they could not help with the same. So i request you to dactivate the plan immediately.

Date of incident time:
Month of november 2018.
Hdfc credit card no:
Xxx7577
Mobile no:81xxxxxx53
Mail:[protected]@gmail.com

Hi
I am using hdfc credit card with out any intination you have deducted amount of 1399/- from my credit card to one assist wallet plan. For which, same amount of money deducted agin for renewal. As i dont wont this plan to be continued, so i request you to dactivate the plan immediately.

I have called one assist customer service asking for deactivation of mentioned plan but they could not help with the same. So i request you to dactivate the plan immediately.

Date of incident time:
Month of november 2018.
Hdfc credit card no:
Xxx7577

Hi sir
This is mahender. N ([protected]) already given the complaint by cal to akshay customer care supervisor. He assured me to refund the amount. That call ([protected]) belonging u i checked in google also, after that i said details and all the information given to that person.
Call received number : [protected]
Call received time ; 12:45 pm (23 feb 2019), duration of call : 32min 40 sec
Call received my alternative number :[protected]
719997.33 deducted from sbi credit card (319998+29999+10000.33) deduted
As 23/02/2019 raz*aggrepay, 98/d/6, mumbai in 10, 000
23/02/2019 xiaomi communications bangalore in 31, 998
23/02/2019 ptm*xiaomi communicati noida in 29, 999
Please what you assure me to refund the amount please as soon as possible it will be refund me.

Regards
Mahender. N
Oneassist membership id: [protected]
Oneassist relatioship number : 3776808

Hello there

I received bill indusind credit card that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8 feb 2019
Oneassist relationship number : 3776808
Membership id : [protected]
Mobile number: [protected]

As per my refund option you says i will receive rs 699. But yesterday credited (10 dec 2018 as bank records) 500 only. Rs 35.56 credit in my account, i don't know from where they arrive, if this amount not sent by you credit the balance 199 rs to my account today. And send the plan closed letter to me by mail, other wise company will deduct again in next year. Company is trying to catch fish without wet their hands. My past 4 years experience was very bad about this company. I don't trust this one assist company even for a single paisa.

I am a hdfc bank credit card holder. The bank has auto debited rs. 3, 702/- from my credit card number ending with 1437 without my concern on date:17/02/2019.
I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.3, 702/-

Oneassist relationship number : 1723134
Name :- mariselvam r
Mobile no. :- [protected]
Credit card number ending :- 1437

Hello
My name is kamal kumar gautam

Received sms from indusind bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and there plan.

I also received fake message of this i will upload message screener shot. Just look on message also fake name is mention on this

Refund my deducted amount.

Hello there

I received sms from hdfc credit bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 8 feb 2019
Hdfc credit card no. Xx3667
Oneassist relationship number : [protected]

Sir,
I got a msg from one assist regarding their plans, but without my concern they activated the one assist plan and charged me towards subscription.. The amount of money has been taken from my bank account without my concern. I don't want the one assist plan and please refund my bank account money asap.
Please deactivate the one assist plan and refund my money amount asap.
Hdfc credit card no.-*0307
One assist relationship no.-3810657

How many compliants can see here aganist one aasist company about with out consent take money from account.
But again and again company repeat the same process.
Past month i contacted hdfc bank to cansel the auto payment option, but they says they cannot able to do it. Auto payment option can only deactivate on assist company only.
I think iam the owner of my hdfc bank account. But bank says the customer cannot cansel it. That means a third party company have the right to what do in my account.
I dont understand what a bad behaviour from bank. Now i got confirmation from company they says rs 699 will credit back to my account with in 5-7 days. And after they cansel my plan permanently. Iam waiting fot it.
Relation ship no-636959
Vide service request number 3997192

21/02/2019

Dear oneassist team,

Greetings of the day!

I received sms from icicibank today that rs-1899/- deducted from my debit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.
I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: omkar hase
Date of incident : 21/02/2019
Oneassist relationship number : 6325171

I would like cancel all services regarding one assist. Because the company take money from my credit card without any information. These type of activities are not a good one. The company must inform me before take money from my card. So please cancel my plan and refund the sum of rs 1399 that you take from my account. And i don't want any service regarding one assist.

Oneassist has activated “oneassist for wallets” plan without informing and getting my consent. They have deducted premium from icici bank.

When i asked them, executive mentioned bank must bave called you and we got approval from bank. My arugumemt is - if i am paying for premium how bank can approve on my behalf and when bank did not take my consent.

I have raised sr 3984063 with oneassist asking them to provide evidence where i gave my approval to activate the plan.

Regards,
Sudhakar ardak

Sir,
Relation ship no-636959

I’am linto john, last 4 years your one assist deducted amount automatically from my credit card for one assist plan.
I asked them and they says auto payment option is activated on my account. I didn’t use this service till now. Last december 2018 deducted money and i contacted one assist and they says deducted amount is not credit back. I have received a call from courier to collect the welcome kit, but i refuse to collect it. Company's executive says if i want to close the subscription in future, it can do before next deduction in december.

Yesterday (20/02/2019) i send message by chat window & by mail for cancel the plan,
Today i received a call from your company about the product details (Last 4 years i hear the same dialogue). They give an option to continue till december, i agreed that. After i said them by chat option to cancel the auto payment option. But they say they don't able to close the auto payment option it can do after permanently cancel the plan. Next time they automatically deduct money and if call them for cancellation they says the same marketing dialogues, they are not ready to cancel the plan.
Please cancel the plan, other wise i need to cancel my credit card permanently, i have no more option.
So please request you to cancel the one assist plan permanently today, don't call me to says the benefits of the plan, go directly to cancel process. And send the cancel confirmed details by mail.


Regards
Linto john
21/02/2019

Hi! My humble request to every one don't go with these cheaters, they really doing false business by fake marketing promise.

Perfect symptoms of fraud company. I am considering taking legal action to prevent others from getting duped by this fraud company.

The customer service is horrible and it is the worst company to buy insurance from.

Icici customer call and tell information about one assist company the tell to me if buy then you get protection from fraud i say ok but they tell me that when i do first transaction then deduct my money but they deduct before it. I again and again confirm if i do not do any transaction then not deduct, they say yes not dedut but they deduct automatically. Too much fraud from starting. How believe on this fraud company.
I received sms from icici that rs-1399/- deducted from my credit card to one assist plan. Without any reason.. I also got a mail from one assist team. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a false thing for sell. Also fake app link, when we open that link that is wrong.
They deduct my money i need to complaint but i have flight to china then unable to contact bcoz of roaming. Such a fraud. Please deactive and refund my money.

Please deactivate and refund my money asap
Incedence date:[protected]
Oneassist relationship number : 2544830

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399.61/- from my credit card number ending with 4965 without my concern on date:16/02/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399.61/-

Oneassist relationship number : one assist mfee
Name :- aditya prakash
Mobile no. :- [[protected]
Credit card number ending :- 4965

I got my samsung handset insurance purchased with relationship number 6026445 and membership id [protected], plan name:airtel secure plan (Rs.40000), imei no./serial no.:[protected] validity from 02/01/2019 - 01/01/2020
I submitted my claim of damage on 23rd jan 2019 and i uploaded the images as well. They varified and arranged a pick up. After that they rejected the claim mentioning that the imei number on the back panel is mismatch.
Prior to submitting the claim, this handset visited under warranty repair and was collected from authorised samsung service center on 25th dec 2018.
I was shocked on my claim rejection as the handset was not opened or handled between visiting samsung service on 25th dec 2018 and submitting to airtel secure on 23rd jan. I questioned their verification and later they returned my handset declining my claim. To my surprise after return i got the handset with no more display or completely blank so that i could not challenge on the basis of imei number visible on display.
However, on repeated follow up and pleading they demanded to prove my point by submitting a letter of verification from samsung authorised service center. I submitted the letter (Also attached for your reference mentioning they they did not observe any tampering or mismatch in imei) and they kept on mentioning that they are in process of consideration. They finally rejected again saying the same old story of mismatch in imei number finally on 19th feb 2019 and they are not willing to discuss nor give letter or basis of rejection. It is their fault that they completely turned my broken display blank and now rejecting my claim on irrelvant excuse of imei mismatch.

I have raise a insurance claim for mobile repair, due to rain my mobile got damage but insurance company clsoe my claim saying that its act of god.
See below mail -

Dear ekbal ahmad,
We would like to inform you that your service request number 3979052 has been closed on sat feb 16 14:01:40 ist 2019 in view of -

Reason: the damage is not due to accidental causes

Remarks: damage happened by rain water (Acts of god)

Warm regards,
Team oneassist

Hi :

Many times i informed you, deactivate the plan and refund the money. No response from your side till the date. I mentioned the problems and resolve it.. And refund the money. I want full details from your side. I dont need any plan. Please deactivate the plan and refund the money rs.1899...
I don't want any benefits at all kindly please cancel this one assist membership and refund all my detected amount of past three years and i need a immediate reply for this mail.

Relationship no.: 765800
Plan : enhanced wa privilege single plan
Valid up to : 21/02/2019