OneAssist Consumer Solutions Complaints & Reviews

Hey, i am dwaraka nath chandra. On 06/02/19, i have received one call for axis bank for card and bank account protection services from one assist, they said what the services protected, but i not need any of your protection or membership.in the call, i was listening what they said but after some time they said me that their survey has complete, and tell me to click 1, without realising anything, i pressed 1 according to her. There after, 1399 rupees has been debited from my axis bank account. They registered my [protected] no.
I do not want any membership or protection from you. So, please & please refund 100% money. The money is so important for me.
Thank you.

Feb 15, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dwaraka,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3959059. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 09, 2019

Updated by Dwaraka Nath Chandra Hey please and please Return my money . I have fill the form for college with this money . Immediately refund my money.

Feb 09, 2019

Updated by Dwaraka Nath Chandra I have to fill the form for college with the money you had debited without any cause. Refund100% within 24 hours.

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Axis Bank Customer Care

from Pune, Maharashtra

Feb 8, 2019

Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.

Reply

Dwaraka Nath Chandra's [Complaint's author] reply, Feb 9, 2019

I already DM you, but not received any call from you or from one assist

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi
I am Lokranjan Varshney. I am a new user of Kotak league credit card. I had received my card 3rd Feb, 2019. On 7th may 2019, rs. 1399/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate effect.
If no immediate action will not be taken then have to go for the further required action.
My card last 4 digits: 4182
Mob. no. [protected]
Name: Lokranjan Varshney
CRN last 4 digit : 4478

Mar 22, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lokranjan,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3960052. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 11, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lokranjan,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3960052. However, your refund amount 1399/- will be credited in your bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Visakhapatnam, Andhra Pradesh, 456001

Yesterday i have one cal for axis bank for card and bank account protection services for one assistant, they said what the services protected, so im listening wht they said but im thinking is it useful for services its bettter for listen so im listening all but some i can't understand, but after she said survey is completed are you kk press 1 kk click 1, im thinking just important meesage, after that deducted my money in my axis account 1399rs,
How to deduct without my permission i want refund my asap please, thank you

Mar 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Kittu,

Apologies for the inconvenience caused. To assist you further in your case, Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

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Axis Bank Customer Care

from Pune, Maharashtra

Feb 7, 2019

Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.

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The company has activated smartly their plan in to my credit card for wallet security. And debit my cash RS1899 on 4/2/2019
With EMI.
I no more need the plan please help to cancel the plan.

Worst customer care services even if we kept phone call for 30 mins they are not connecting to attender. BUT IF CALL FOR PRODUCT DEPARTMENT THEY ARE ANSWERING quickly.

HDFC Bank is providing information to such a stealing company.

I think it is like fraudulent activities company.

Mar 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Logesh,

Apologies for the unpleasant experience you had. To assist you further, Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Thane, Maharashtra

I want you to cancel the plan with imeediste effect as it has been activated without my notice and every month 100rs is getting deducted from my icici bank salary account. It is a shame that one assist is forcibly activating the card protection plan without any permission it intimation. It is when we actually see the bank statement we get to see the amount being debited every month under the name of iprugtp-nca-sr[protected]si

Deactivate it immediately

Mar 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pooja,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3953195. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 349/- credited in your bank account within 5 to 7 working day. However, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pooja,

As per the telephonic conversation. Please be informed, your membership cancellation is processed vide service request number 3953195. You will get the amount 349/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 422103

I am purchase red mi note 5pro last 6to7 month ago, but recently my phone damaged and i claim for repair my phone in insurance, oneassist gives me repairing quotation rs 1704, and if that problem solve i am mi authorized service center i want to pay only 1500 rupees,
मुझे एक बात नहीं समझ रही अगर मुझे पैसे देके रिपेर करना हे तो मे इन्शुरन्स क्यो निकालू?
वनअसिस्ट को मेने किस चीज के लिये पैसे दिया मेने?

मुझे बतया गया की अपका जो भी बिल बानेगा उसपे अपको१०% सर्विस चार्जेस देना होगां, याहा १०% नहीं १००% से जादा सर्विस चार्ज ले रहा हे वनअसिस्ट,

वनअसिस्ट ग्राहक को पागल बना रहा हे!
ग्राहक ये समझें और ऐसी गलती करणे से बचे.

Mar 11, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Amit,

Greetings from OneAssist!

We understand your concern and don't want you to feel this way. Please be informed, the excess payment which you need to pay are the claim process fees, as it directly goes to Insurance company. However, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Amit,

Greetings from OneAssist!

As per the telephonic conversation, we have received your excess payment. Your handset is repaired and now it is in delivery stage. Appreciate your patience in the interim.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hello,
I received an email from oneassist to renew the membership of oneassist. I do not use this wallet and whenever i am trying to connect to customer care through toll free or email. It is not getting connected. I do not want to renew the same as i am not at all interred in this one.

Please deactivate asap so that it will not get renewed and i will not waste my money on this.
Oneassist relationship number : 183785

Mar 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by jumma mandal Also there is no option to deactivate the membership outside India. I am no more staying in India and the toll free number is never getting connected outside India. However, when I tried to send an email last year it was not getting delivered to the respective email id (which was mentioned in customer care site). Which was resulted into wastage of my money last year also.
Since, I cannot connect to either tollfree or email id, can you please deactivate the Oneassist membership ASAP, so that it will not get renewed this year atleast.

Verified Support

Feb 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Jumma,

Greeting from OneAssist!

We understand your concern. Please be informed, we have replied you on the twitter regarding your concern. Request you to refer the same.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Hyderabad, Andhra Pradesh, 500072

I have contacted the oneassist team for cancellation of my renewal 10 days prior to the renewal date. I was promised that it will be cancelled within 4 days and received no response. After gain lodging complaint, the cancellation team called me the 2nd time about the cancellation, to which i clearly stated that i dont want it to be extended and cancel the renewal! This [censored]housed company still charged my renewal fees upon my multiple requests to cancel. I will be forced to take legal action if my fees are not refunded at the earliest and i request everyone please not to get into the trap of this ponzi schemed company that is treacherous to its core. Shame on you guys.

Reference number - 3925834

Mar 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Adithya,

Greetings from OneAssist!

Apologies for the unpleasant experience you had with us. We have forwarded your case to the concerned team, Please allow us sometime to investigate and revert you back at the earliest.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Adhitya,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed and you will get the amount credited in your bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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S

sruthi Unnikrishnan

from Bengaluru, Karnataka

Feb 4, 2019

I received a call from axis bank and deducted money from my account.They said it is mandatory for all their customers.After that I tried to register complaint in axis bank . But they deducted money.I do not want this service.I am getting messages from one assist.Please refund my money.

Reply

Axis Bank Customer Care's response, Feb 5, 2019

Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
Regards, Team Axis Bank

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Address: Prakasam, Andhra Pradesh, 523316

Hdfc credit card — cancellation of one assist membership

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1284 without my concern on date:31/12/2018. I am not interested about this service. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1151480
Name :- lakshmi narayana
Mobile no. :- [[protected]]
Credit card number ending :- 1284

Mar 8, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Lakshmi,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3947576. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Hi,

I need to deactivate one assist account with relationship no is 171329. I don't know how i got registered to this one assist. Last year some amount was deducted from my icici account. I checked with bank and they said they can't do anything since this is some third party feature. Now again this year i got this below message for account renewal. I need to deactivate this thing and if any amount gets deducted from my account i need a refund at the earliest.

Hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1399 will be charged on your icici bank account as applicable - team oneassist

Mar 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Minu,

Apologies for the inconvenience caused to you. We have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media team.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Minu,

Greetings from OneAssist!

We tried connecting with you but call went unanswered. Request you to share your alternate number and a convenient time to speak with you regarding your case.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Minu,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is in process vide service request number 3948794. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription.

Regards,

Devendra,

OneAssist, Social Media Team.

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A

Asnshu

from Delhi, Delhi

Feb 4, 2019

I am hdfc bank credit card customer.i am not interested one assets member ship. Sms auto debit on 28 jain 2019 one assets member ship renew without my permission and concern.i am not allowed auto debit rs. One assets member ship. My credit card ending...2389.membership relation no 1535611 Rakesh jain m-[protected]

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Address: Bangalore, Karnataka

Hello sir,
I received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and company should not be doing this without members permission.

Please deactivate and refund my money asap
Date of incident : 21:29. 31 jan 2019
Indusind card no. Xx1001
Oneassist member id : 6205361

Mar 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Rajesh,

We're sorry for the unpleasant experience you had. We have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Rajesh,

Greetings from OneAssist!

Please be informed, Your membership cancellation is processed vide service request number 3950110. Your membership was downgraded, Your amount 900/- which has already been credited in your bank account. Remaining amount 999/- will be credited in your account within 5 to 7 working days. This information is also sent through email, request you to refer the same.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Gurgaon, Haryana, 560048

The complaint is on behalf of my wife Neha Priya. She has not even received the credit card wnsing 6607 and 1399 rupees have been deducted on 31.01 at 1.35 PM. Who the hell authorised you to charge money on her credit card? What kind of company are you? I will file a police case against you.

Refund this to me asap!

please call me on [protected] to discuss.

Mar 13, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aniket,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3937864. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aniket,

Greetings from OneAssist!

Apologies for the trouble caused to you. As requested by you, we have arranged a call back for you. Request you to be available when you receives the call from the relevant team.

Regards,

Devendra,

OneAssist, Social Media Team

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Aniket,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3937864. Your refund amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Thoothukudi, Tamil Nadu

Dear Sir,

Many times i informed you, deactivate the plan and refund the money. no response from your side till the date... i mentioned the problems and resolve it..and refund the money...i want full details from your side...please reply for the above mail..i dont need any plan...please deactivate the plan and refund the money Rs.1899...

Mobile no : [protected]
Plan : One assist card protection plan
account no : 990516

Mar 10, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

Sincere apologies for the inconvenience caused. Your membership cancellation is processed vide service request number 3950171. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 05, 2019

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

We tried contacting you several times but the call went unanswered. Request you to share your mail ID or alternate to speak with you over call.

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 13, 2019

Updated by Marcmarquez Dear sir,
Sry for the inconvenience I share my personal mail id for your reference.
Mail id : [protected]@gmail.com
Mobile no : [protected]

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Address: 400059

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and company should not be doing this without members permission.

Please deactivate and refund my money asap
Date of incident : 9.06am. 29 jan 2019
Hdfc card no. Xx5130
Oneassist member id : [protected]

Jan 29, 2019

Complaint marked as Resolved

My complaint is not resolved yet. Your executive asked me for my Credit card number CVV and OTP, And I got an sms for Transaction with OTP and amount of 31998/- . Is this the way you people working and doing fraud practice. I just saved my money by declining him to share OTP. Now you people should refund my money by today itself or I will take stringent actions against you.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

OneAssist Consumer Solutions Customer Care's response Dear Subodh,

Greetings from OneAssist!

We're really sorry for the trouble caused to you. Your membership cancellation is processed vide service request number 3936999. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Raichur, Karnataka, 584128

I complaint regarding of my money which was debited from my account without my permission and message. I have come to know about my money is debited from bank after the transaction details opened. Why can't you send me message and how can we trust on you sir without any information your debited from my bank account 1899 and the the service which you have mentioned it is good but i don't need. Please refund my money back.

Mar 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

OneAssist Consumer Solutions Customer Care's response Dear Veerabhadra,

Apologies for the unpleasant experience you had. To assist you further in your case, request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in).

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600097

Hi,

I just received my credit card from kotak mahindra bank. Upon checking its transactions, i found that a free of inr 1, 399 has been deducted against oneassist services from mumbai.

My registered email id is: [protected]@outlook.com

Kindly initiate the credit/refund of inr 1, 399 as soon as possible because i don't require any such services at least without my permission.

Thanks
Ankit kashyap

Mar 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ankit,

Greetings from OneAssist!

We regret the inconvenience caused to you. Your membership cancellation is processed vide service request number 3937087. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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I see that you are holding customer bank details and then approaching them with this service offer. And without any proper understanding, misinformed customers (who are from rural population) seem to fall into this trap of subscribing to this service. And then they continue loosing money every year on a service they do not understand or need.

As i just came to know, my father is one of them and I learnt that the fee was deducted from his account for two years in a row. And as i understand he has been contacting your customer care multiple times and the refund never got processed. I am shocked to know that you have all the bank/card details as these are not provided by customer. How ethical is this process? And how this is being allowed in first place?

Can you look into this account and help address the problem immediately?
Service was registered on [protected]

Mar 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ravi,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. Please be informed, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Jan 31, 2019

OneAssist Consumer Solutions Customer Care's response Dear Ravi,

Greetings from OneAssist!

As per the telephonic conversation. As per the policy you need to cancel membership within 30 days for full refund. Today your refund amount 949/- has been processed. It will take 4 to 5 working days to reflect in your bank account. Appreciate your patience in the interim.

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 02, 2019

Updated by ravibabu666 Hi Devendra,
Thanks for the action which we were not able to get through phone call. However customer has contacted Axis Bank and then OneAssist on the same day of renewal (deduction from the account). OneAssist team only took time in processing this and there should be call logging for all these conversations with the customer on his account. Can you please double check on that?

Thanks
Ravi.

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P

Pal1112d

from Mumbai, Maharashtra

Feb 1, 2019

+1

WRT: Mobile insurance https://oneassist.in/general-terms-and-conditions/
As per the link provided (point#6.4) we can cancel services & claim for refund at anytime. Requesting them, they are denying to provide refund & misguiding the customer. I want refund after cancellation of services

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I am a hdfc bank credit card holder. From the date of opening salary account with bank, i have neither registered nor interested with one assist. The bank has auto debited rs. 1899/- from my credit card number ending with 1795 without my concern on date 21.12.2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- as soon as possible.
One assist relationship number: 3307776
Plan name: enhanced wa privilege single plan
Name: manoj kumar dash
Mobile no.:-[protected]
Credit card number ending: 1795

Mar 2, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

OneAssist Consumer Solutions Customer Care's response Dear Manoj,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. Please be assured, we have forwarded your case to the concerned team. They will assist you further in your case shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Jan 30, 2019

OneAssist Consumer Solutions Customer Care's response Dear Manoj,

Greetings from OneAssist!

We regret the inconvenience caused. As per the telephonic conversation. Your membership cancellation is in process with vide service request number 3930927. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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R

Raghumr

from Delhi, Delhi

Jan 29, 2019

I am a HDFC bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1806.I am not interested about this service and don't want this membership any more. So cancel the membership

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Address: Kolkata, West Bengal, 700085

I received sms from hdfc bank on 25/01/2019 that ₹1, 399/- deducted from my credit card to one assist membership fee without my permission. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and co.
Please deactivate the plan and refund the same asap.
Hdfc credit card number : xx 7140
One assist membership id : [protected]

Mar 3, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

OneAssist Consumer Solutions Customer Care's response Dear Pinaki,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, OneAssist is a Insurance company which provides protection plans for Wallet, Mobile and Home Appliances. However, your membership cancellation is processed vide service request number 3926278. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: New Delhi, Delhi, 110043

Hi sir,

I received call from oneassist sales guy in 26-jul-2017 and he offered me simple review to the one assist app, and due to which he activated one assist account and provided me his relationship number as 2441967, and 1500 rs deducted from my icici account[protected], i called customer executive of one assist app but he is denying to de-activate the membership, again in 2018 he deducted 1500 rs from my icici account, kindly help me in the de-activation of one assist membership.

Feb 6, 2019

Complaint marked as Resolved

One Assist team has given written confirmation that they are closing the auto renewal of my membership,

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

OneAssist Consumer Solutions Customer Care's response Dear Manish,

Greetings from OneAssist!

Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3953752. As per the policies T & C's you need to cancel membership before 30 days for full refund. You will get the amount 474/- credited in your bank account within 5 to 7 working day. However, we have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Feb 06, 2019

Updated by manish5181 Dear Sir/Madam,

I tried to contact the one assist through [protected] but there is no response to de-activate the plan and also sent mail to ICICI bank account manager for helping me,

No body is responding,

It seems all Banking facilities are involved in fraud scheme and they are only interested in deducting money from customers account

Kindly support me otherwise i will be left with one option to close my account with ICICI team.

Regards
Manish Kumar
Mob:[protected]

Feb 06, 2019

Updated by manish5181 Dear One Assist team,

Thanks for your response, kindly de-activate,
I am not using the plan,

Regards
Manish Kumar
Mob:-[protected]

Verified Support

Feb 07, 2019

OneAssist Consumer Solutions Customer Care's response Dear Manish,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3953752. As per the policy T & C you need to cancel membership before 30 days for full refund. You will get the amount 474/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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