OneAssist Consumer Solutions Complaints & Reviews

Hi,

I need to deactivate one assist account with relationship no is 171329. I don't know how i got registered to this one assist. Last year some amount was deducted from my icici account. I checked with bank and they said they can't do anything since this is some third party feature. Now again this year i got this below message for account renewal. I need to deactivate this thing and if any amount gets deducted from my account i need a refund at the earliest.

Hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1399 will be charged on your icici bank account as applicable - team oneassist

Hello sir,
I received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and company should not be doing this without members permission.

Please deactivate and refund my money asap
Date of incident : 21:29. 31 jan 2019
Indusind card no. Xx1001
Oneassist member id : 6205361

The complaint is on behalf of my wife Neha Priya. She has not even received the credit card wnsing 6607 and 1399 rupees have been deducted on 31.01 at 1.35 PM. Who the hell authorised you to charge money on her credit card? What kind of company are you? I will file a police case against you.

Refund this to me asap!

please call me on [protected] to discuss.

Dear Sir,

Many times i informed you, deactivate the plan and refund the money. no response from your side till the date... i mentioned the problems and resolve it..and refund the money...i want full details from your side...please reply for the above mail..i dont need any plan...please deactivate the plan and refund the money Rs.1899...

Mobile no : [protected]
Plan : One assist card protection plan
account no : 990516

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.
This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and company should not be doing this without members permission.

Please deactivate and refund my money asap
Date of incident : 9.06am. 29 jan 2019
Hdfc card no. Xx5130
Oneassist member id : [protected]

I complaint regarding of my money which was debited from my account without my permission and message. I have come to know about my money is debited from bank after the transaction details opened. Why can't you send me message and how can we trust on you sir without any information your debited from my bank account 1899 and the the service which you have mentioned it is good but i don't need. Please refund my money back.

Hi,

I just received my credit card from kotak mahindra bank. Upon checking its transactions, i found that a free of inr 1, 399 has been deducted against oneassist services from mumbai.

My registered email id is: [protected]@outlook.com

Kindly initiate the credit/refund of inr 1, 399 as soon as possible because i don't require any such services at least without my permission.

Thanks
Ankit kashyap

I see that you are holding customer bank details and then approaching them with this service offer. And without any proper understanding, misinformed customers (who are from rural population) seem to fall into this trap of subscribing to this service. And then they continue loosing money every year on a service they do not understand or need.

As i just came to know, my father is one of them and I learnt that the fee was deducted from his account for two years in a row. And as i understand he has been contacting your customer care multiple times and the refund never got processed. I am shocked to know that you have all the bank/card details as these are not provided by customer. How ethical is this process? And how this is being allowed in first place?

Can you look into this account and help address the problem immediately?
Service was registered on [protected]

I am a hdfc bank credit card holder. From the date of opening salary account with bank, i have neither registered nor interested with one assist. The bank has auto debited rs. 1899/- from my credit card number ending with 1795 without my concern on date 21.12.2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/- as soon as possible.
One assist relationship number: 3307776
Plan name: enhanced wa privilege single plan
Name: manoj kumar dash
Mobile no.:-[protected]
Credit card number ending: 1795

I received sms from hdfc bank on 25/01/2019 that ₹1, 399/- deducted from my credit card to one assist membership fee without my permission. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and co.
Please deactivate the plan and refund the same asap.
Hdfc credit card number : xx 7140
One assist membership id : [protected]

Hi sir,

I received call from oneassist sales guy in 26-jul-2017 and he offered me simple review to the one assist app, and due to which he activated one assist account and provided me his relationship number as 2441967, and 1500 rs deducted from my icici account[protected], i called customer executive of one assist app but he is denying to de-activate the membership, again in 2018 he deducted 1500 rs from my icici account, kindly help me in the de-activation of one assist membership.

I am writing this for oneAssist manager. My name is subhash and my oneAssist Relationship number 3310944. I received call from [protected](oneAssist) on 12:38 Pm[protected] to my registered mobile number on oneAssist and the guy told me his name was rahul tripathi. He was supposed to help me with oneAssist service cancellation and refund but for that he asked my credit card number and cvv number and my OTP number. I did not get suspicious since he is calling from oneAssist that they are suppose to protect my card. He took out my entire credit card balance 32000 RS and spend it one MI.COM website. And I called oneAssist back and register a complaint stating everything above and got back the compliant number 3920344, 3921009 but no action taken. Again I called oneAssist asked them to connect my call with manager but the team Leader "huzafh" promised me that I will get the call back. I did not get any call back. And rahul tripathi and huzafh has same voice tone. I mean I am getting cheated by same guy again and again. I have given call history and call recording in the following oneAssist compliant 3920344 mail. Still some one suppressing this matter. Here I do not have any option other than taking this matter to the court or cyber crime.As I said earlier I have given the voice recording and call history in the following oneAssist compliant "3920344" mail so please find that guy soon. waiting for your reply.

Rs- 1301.35 deducted from my credit card to oneassist membership fee, this kind o[censored]nsolicited charging of my card and use of my card by the company is really a criminal act, i want my money back, dont dare again to do this

please refund my money asap

name - shubhranshu ranjan
date of incident; 02/01/2018
hdfc credit card no-xx9770
mobile-[protected]
[protected]@gmail.com

details
02/01/2018 oneassist mfee 1301.35 dr

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card without my authorization on date:17/01/2019.

I don't want this membership anymore, so please cancel the membership and refund the same. Please take the necessary action asap.

This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really unacceptable. Please take the necessary action asap or i will be forced to take action against this illegal fee charged without intimation.

My oneassit membership id: [protected]

Regards,
Sekhar routray

My hdfc credit card account has been misused. I have first raised a complaint for debiting oneassist service worth 1399rs without my knowledge, and i got the call from this number [protected] (Which is oneassist number only as per google). The agent promised me that he will refund the 1399 rs asap and he asked me the otp number, since he is called from oneassist that they are stopping credit card fraud! So i went ahead and told them the otp numbers and then my credit card balance got debited 31999 rs (Full limit). Please stop their payment gate way transaction that they already did. They have purchased something from mi xiomi mobiles or something. Please help me. I got nothing to lose now hence sharing my mobile number below.

My mobile number is [protected]

Regards
Subhash s

Hi am an icici credit card user.. Rs1399 has been deducted on 24 jan 2019 without any consent of my knowledge.. Exactly on same day 24 jan 2018, they deducted rs.1399 from my credit card without my consent when i talked with customer solutions representative they mentioned they cant refund money. So i requested to cancel the policy and they confirmed cancellation of same.

Again this is repeating. Kindly refund the amount and check to ensure further it wont happen.
Cardholder name - arun r
Card ending with - 8005

Thanks and regards
Arun r

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 17 jan 2018
Hdfc credit card no. Xx1725
Oneassist relationship number: 6122089

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8510 without my concern on date:12/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-
I received sum of 400/- amount form your end.
Oneassist cancellation ref number : 1st time : 2760413 2nd time :3880607 and 3rd current time :3914915
Name :- k. Kumar
Credit card number ending :- 8510

I dont want any offer form your side, i have complete canceled for this plan
So many times i am take about to subject details, i kindly request to you please canceled.

Dear Sir,

I have raised complaint for charging me 1399 Rs for Enhanced WA Power Single Plan and got the reply saying that "cancellation is in process with vide service request number 3912936" but they are saying that I am only eligible for 699 Rs refund. I think I need full refund. The service got activated automatically. Its not my mistake so why should I take the loss? if it is my mistake then i will ready to face the problem. More over I received debited amount message on Dec 25 only, I am attaching the screen shot for the proof. So as per the record its not been more than 30 days. So kindly please refund me the full amount.

Thanks
Subhash S

Hello there
I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 25 dec 2018
Hdfc credit card no. Xx5378
Oneassist relationship number : 3310944