OneAssist Consumer Solutions Complaints & Reviews

I received an sms from kotak mahindra bank that a transaction of 1398 had been done on you credit card xx4051at one assist consumer solution on 16 feb..

I have never sign up for this then how can you deduct money directly..

I have not even signed a credit card form. And while the representative also didn't mention about this.. How can you deduct money from my credit card unauthorized way.

I have not even received my credit card yet.

Please deactivate and refund my money as soon as possible

Relationship number is as follows
6296336

Hi,

I have received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.
Transaction of rs 1399 has been made on kotak credit card xx7195 on 16-feb-19 at oneassist consumer sol.
Look into it on urgent basis.
I've already emailed to you @ [protected]@oneassist.in mentioning my crn.

Hello
I received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.

Transaction of rs. 1399 has been made on kotak credit card xx6561 on 12-feb at oneassist consumer sol. Available credit limit is 13601

Hi,

I checked my transactions of my credit card and saw that inr1499/- deducted from my credit card as one assist mfee. I also got a mail from one assist team. Same thing happened last year and i told them to stop the service but they didn't agree then saying the service is already activated and will not be deactivated till one year. Now after one year they have renewed the service when calling the customer service repeating. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. So humble request please help me to stop this service.

Please deactivate and refund my money asap
Date of incident : 13/03/2019
Hdfc credit card no. Xxxx4689

Hi, i got a call from one assist stating that it is compulsory to subscribe to the service, they created a confusion and wrongly obtained my consent.

After inquiring with axis bank and others it turned out to be false.
I spoke to the one assist representative now he says that amount cannot be refunded fully and instead he changed to other plan.

I want full refund for the amount debited as i am not at all interested in the services offered by you. If this does not work out i need to approach consumer court.

Dear Sir,

I already Inform through Once Line Chart don't renewal my membership ID: [protected] and i received email about cancellation under process on 7th Feb 2019, but Amount of Rs, 1399/- auto debit from by credit card on 11th Feb 2019. Please cancel my membership and refund my amount to my credit card.

Thanks and Regards
Krishnakumar K

. Renewal of plan without my concern. Despite i called the customer care for last 2years and also today, stil they are not doing the needful, depite they are sending me messages for continue this is a harassment for us as a customer i want to discontinue this one assist account asap. Please look into it. And i don't want to pay whetever amount charging against on my account.

I raise a theft claim of Iphone6 on 3rd Jan and was supposed to submit some documents regarding that I was not able to get two documents i.e SIM barring form(because airtel was not ready to fill any form ) & FIR copy (Since I filed online FIR and did not get any copy) I explained many time to one assist team the reason then one of their senior suggested me that I can upload the screenshot of the mail I received from Airtel while new sim issued in place of SIM barring form, I did the same and submitted the FIR copy as well( after requesting HKV police station many times) again I got the mail that SIM barring form is pending and 2nd page of FIR(I got only 1 page of FIR copy is pending.
And after that their team cancelled my claim after harassing me mentally for 20 days regarding documents.
How can they cancel the claim without even calling me they just put the mail and that's it. Now they are saying they cant do anything. I was supposed to get 16k rs of my insurance. I am uploading all the documents that I provided to One assist team.
Pls help me I want my money back. I have got my new phone Insured from One assist now I am going to cancel it right now.

Earlier i raised a request to cancel my cpp plan, because of that complaint i got a call from oneassit team from [protected] on 5th feb 2019 11:46 am.
During that conversation, there were two fraud transactions happened with my bank account (Icici bank)
1. 15999/-
2. 15999/-
I lost rs. 31998/-.
When i raised a complaint about this fraud transaction by calling oneassist customer care, they are telling we can't help you on this fraud because your cpp plan has already been deactivated.
And they are not ready to investigate on this issue.
And they (Oneassist) don't even care about this issue.

Please help me with this, because i lost rs. 31998/-

Thanks in advance

One assist relationship number: 3307776
Plan name: enhanced wa privilege single plan
Name: manoj kumar dash
Credit card number ending: 1795
Greetings from one assist social media team
"your membership cancellation is in process with vide service request number 3930927. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 949/- credited in your bank account within 5 to 7 working days" devendra,
It is a matter of regret that refund process is still pending and no amount is credited to my bank account.

I cancelled my 1399 plan and told you recently to refund my money and you tell me that i will receive a call from them. Yesterday, i received a call from [protected], he tell me that he will return immediately the 1399 rs, and tell me to say all my axis bank debit card details, and then tell me to share a otp, as i get the call from your number, believing on him, i tell him all of which he asked me and then 8999 rs debited from my account. But i not did the transaction.
Hey, as i received the call from your number, and he already knows that i will get refund of the 1399. Rs, so i can assuredly say that he get all of my information from you one assist.
I am a simple student, and my age is only 18, and there is now only 1500 rs in the account. Please refund me. Please. I already mailed you with the documents.

As a safety option i bought one assist one year protection plan when i bought my new redmi note 5 pro in march 2018.
As my old phone was lost and i did not had any insurance for that i didn't wanted to take risk at this time.in october 2018, accidently it dropped from my hand and it's screen got damaged. I was not very worried because i had my one assist protection plan. So i filed claim for the very first time.
They asked me so many details... I filled all of them... They asked for phone images. I'd proof bill invoice everything i gave to them. Then they said your invoice is on name of anupam chaudhary and in docs your name is anupam. So we couldn't identify you.. Please make affidavit for id proof.. This they told me on friday. As i am working professional i don't get much time, but still i applied leave at office and got the affidavit from notary.
And then i shared the affidavit.
Then after sharing affidavit i received a call from the team of one assist that your damage claiming time is over so we have closed your claim... Out of all this harassment i got nothing.

Then i didn't do anything for 1 month. But i decided to give a try again. As i had paid around 1600 for this plan. So i filed claim for my phone's broken screen again.. And this time they rejected at once... They said you can't file se claim again.
But no service was given to me in earlier claim. How can they do this.
They have given me so much of mental harassment that i can't even explain.. So many phone calls were made to customer support but they just did not provided me any solution.. Please help me resolve this issue.. Otherwise don't allow such fraud companies to fool their customers.
Thanks

Hi am an icici credit card user.. Rs1399 has been deducted on 24 jan 2019 without any consent of my knowledge.. Exactly on same day 24 jan 2018, they deducted rs.1399 from my credit card without my consent when i talked with customer solutions representative they mentioned they cant refund money. So i requested to cancel the policy and they confirmed cancellation of same.

Again this is repeating. Kindly refund the amount and check to ensure further it wont happen.
Cardholder name - arun r
Card ending with - 8005

Membership Id: [protected]

Please do it as this is the second time i am getting this unauthorized cutting of money.

Thanks and regards
Arun r

Hello
I received sms from hdfc bank today that rs-1799/- deducted from my credit card to one assist membership fee without my permission. I dont get any mail or phone from one asst team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
As last year also i request you to cancel but you have said that the plan will be cancelled in one year. But now it was again repeated and auto renewed with out my approval or even not intimated.
Kindly cancel this plan and request you to to refund the amount. This is unacceptable that you have been repeating the same.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate and refund my money

Name:palempalle srujana kumari
Date of incident : 12/02/2019
Hdfc credit card no. Xx2490
Mobile no: [protected]
Email : [protected]@gmail.com

Sir,

Please cancel my plan for my credit card ending with 5215 for the amount of 1399 and please initiate my refund process as well
My plan got autorenewed after i informed to them to not autorenew my current plan and the response i got it from them is after the time the plan got renewed.. days after they called me and apologize for the inconvenience they have caused and somehow they convince me and i accepted the plan. But i changed my mind now to not take any risk again as this was the 2nd time it was happenned with one assist

So please deactive my plan as soon as possible


Email: [protected]@gmail.com
Phone no:[protected]

Thanks
Srinivas.

One assist company representative has misguided me and deducted the money of 1399 from my credit card by saying that these are credit card charges and added some security services which i dont need it and i have informed the company within 3-4 days about this and they are refunding only 500 which not acceptable and i want my full full money to be refunded asap.. Fraud company.

I am hdfc credit card holder... Amount of inr 1899 auto deducted from my credit card without any pre information about the renewal date and amount of renewal... And there is option to unsubscribe to this plan in the one assist plan. Now i don't want one assist protection... So please cancel my protection plan and refund my amount.

One assist customer relation number:742341
Email: [protected]@gmail.com

Relationship no. 510898.
Enhanced wa previlege single plan
Despite frequent request from us, one assist plan is not getting deactivated. There is no option in website or anywhere in the terms and conditions of policy about how to deactivate one assist policy which was activated to my account without my interest. Kindly deactivate the policy asap

Hey, i am dwaraka nath chandra. On 06/02/19, i have received one call for axis bank for card and bank account protection services from one assist, they said what the services protected, but i not need any of your protection or membership.in the call, i was listening what they said but after some time they said me that their survey has complete, and tell me to click 1, without realising anything, i pressed 1 according to her. There after, 1399 rupees has been debited from my axis bank account. They registered my [protected] no.
I do not want any membership or protection from you. So, please & please refund 100% money. The money is so important for me.
Thank you.

Hi
I am Lokranjan Varshney. I am a new user of Kotak league credit card. I had received my card 3rd Feb, 2019. On 7th may 2019, rs. 1399/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate effect.
If no immediate action will not be taken then have to go for the further required action.
My card last 4 digits: 4182
Mob. no. [protected]
Name: Lokranjan Varshney
CRN last 4 digit : 4478