OneAssist Consumer Solutions Complaints & Reviews

I'm new user of hdfc credit card. I one assist service activated without my permission

Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/-
And also activated its emi. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit...

My complaint from march 2018 still not resolved.
"i have never confirmed my willingness to join"one assist" inspite they deducted rs 2799 from my account and i have complained about the same in march 2018, now again this oneassist has mailed regarding the expiry of membership in next 2 months which i never asked for.
Kindly help me in this regard.

Thanks & regards,
Sanjeeb mukherjee...

One assist has charged my credit card without my permission. I tried calling in there number but it was either not available or busy. I want my money back. I do not wish to take this service. How can you guys charge from my card without even asking me. Who gave you this right to charge from the consumer without permission? I want my money asap. I am not going to pay even a single amount for something i do not wish to pay for!...

I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
Relationship no. : 598969
Mobile: [protected]

Make sure to deactivate this plan asap,...

I received sms and email from kotak mahindra bank that "a transaction of rs.1899 has been done on your kotak credit card no. Xx9937 at oneassist consumer sol on 27-dec-2018".

I have never requested for their service and have never received any call from them.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and...

Cancellation of one assist membership
I am a indusind bank credit card holder with card no ending 8004. The renewal date of my membership is 10/01/2019, i am not interested about this service and don't want this membership any more. So not renewed the membership without my knowledge.

Membership id: [protected]
Relationship no : 3559113
Name :- suryakant soni
Mobile no. :-[protected]
Credit...

I have not opted for oneassist plan despite of that i was charged rs1399 by the company from my hdfc credit card. I tried to contact oneassist customer care almost 6 times in last 7 days but my call was never transfered to their subscription cancellation department. I am really fedup with the company.

Anitha p p
Oneassist relationship no 584100...

I have been charged with rs 1899 from my saving account without giving any consent. I have not using any service of this company and want to terminate if any services being offered and refund my money to my saving account. Kindly refund the money urgently. I am not using any oneassist service. My saving account no is [protected] from which amount has been charged. Kindly refund the money in this account....

Cancellation of one assist membership
I am a hdfc bank credit card holder with card no ending 5110. The renewal date of my membership is 27/12/2018, i am not interested about this service and don't want this membership any more. So cancel the membership and if the amount is deducted request you to refund the amont.

Membership id: [protected]
Relationship no : 322045
Name :- rahul p k
Mobile no. :-[protected]br...

Hi iam sumanth,

I had raised cancellation request for the service, but the representatives are harassing me by eating 30 min on call every time i call for refund and in the end says give us 48 hours...

I need refudnd asap

Neither the tollfree number nor the corporate number on their website works properly

Name: sumanth anem
Number : [protected]...

I have lodge claim with one assist with regards to non responsive of my touch screen, my mobile phone is not damaged but it was stop working while my son playing with it,
After my claim companies person collect my phone and after week they reject my claim and they stated rejection claim is due to damage to my handset, later they deliver my handset on my home address.

Upon receipt of handset i visited local mobile repair...

Hello oneassist

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 13 nov 2018br...

Dear one assist team please stop my membership otherwise i will close my hdfc credit card due to your behavior, you have deduct my amount without notification you have mentioned as per verbal discussion this is not true. Stop this membership otherwise i will close my credit card if bank is asking me reason i will told them oneassist is main reason....

Without my consent oneassist has deducted the amount from my credit card this time for inr 1399. And i called on the customer care to cancel this and they say is we cannot refund the whole amount according to our policy, we can only return inr 400 to you. Your company is so unethical that without taking consumers consent you deduct amount from their account. And you decide everything on someone’s hard earned money to how much to be given...

I received sms and email from kotak mahindra bank that "a transaction of rs.1399 has been done on your kotak credit card no. Xx7590 at oneassist consumer sol on 19-dec-2018".

I have never requested for their service and have never requested an upgrade as the mail mentioned.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal...

I took membership of oneassist a couple of years ago. They have been charging my hdfc debut card annually. This year, i wrote x3 to oneassist that i did not want to renew my membership and not to charge my hdfc debit card. Yhey did not reply and instead kept on sending me reminders that my membership was due to expire. On 19.12.18 they debited my account for rs1899 for annual membership. I want my money back. My membership no with one assist...

Hello there

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 5:50 19th...

Hi,

I received sms from kotak mahendra bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Date of incident : 05:50pm...

I received message and an amount of rs.1, 399.00/- has been deducted from my icici credit card number end no xx2005 on 19/12/2018 at oneassist consumer sol regarding one assist plan. I do not want to take a plan here. Please cancel this plan & refund my money back to my account as soon as possible.

Why did you debit rs.1399/- without asking me???

Please cancel my one assist plan.

Name. : prabhu...

This is sagar adhikari with relationship no. 5936868 for oneassist. I applied for credit card for icici bank and was informed that i’ll get a call but then got call, sms and mail about me buying the one assist product which i don’t require at all, so kindly cancel it as it says i’ll get the welcome toolkit after 10 days and also charges rs 1899 for it. I was told that an sms for support will be send to but did not get it either.br...