OneAssist Consumer Solutions Complaints & Reviews

I have also raised a claim service request no. 346224. At that claim my phone display is in "usable condition with no certain damages" i have raised claim m because getting strike lines in display as i has fallen from my had, they rejected the claim telling it was due to negligence, as i was in usable condition i dint make it serious

Next week unfortunately meet with accident with wounds and damage in display, raised claim given descriptions on 29th dec 2018 and added documents everything, secure assistants called me and said about missing documents/documents are not clear, i did everything as the said,. After a day, secure people called me telling that it cannot be claimed because"your 1st claim is rejected so we cannot approve this"

Secure executive replied that if yours handset is repaired you need to show job sheet of first claim it seems, as my phone was in usable condition and no damage why would i go and rectify also dont know why they are so concerned about 1st claim, since it was a major damage am requested for 2nd claim

All the above has been told by airtel side, that one assistant has rejected not from airtel itseems, not sure how true it is

Hello there

I Received SMS from ICICI BANK that RS-1899/- deducted from my debit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 26 Dec 2018
ICICI Debit Card No.: xx0981
OneAssist Relationship Number : 3396334

Hello there

I received sms from kotak mahendra bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 26 dec 2018
Icici debit card no.: xx0981
Oneassist relationship number : 3396334

I took a personal loan from Kotak Mahindra and after some time when I checked it got charges of 3999 for one assist. I was never informed about what service it is. When I took a top up on same them also I have been charged again for it for 3999.
I talked with one assist and there was unprofessional response stating no money will be refunded. these guys are fraud and looting customer. I have received an email as well regarding the services were not activated and it will be refunded whereas no money received till now.
Fraud and horrendous crime they are committing and cheating customers. I will be escalating this issue to social media even banks should avoid these fraud scammers
contact number [protected]

I am a hdfc credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 2115 without my concern on date: 15/12/2018. I am not interested about this service and don't want this membership more. So cancel the membership and refund this debited amount of rs. 1399/-

Oneassit relationship number :- 3270699
Name : - mohan lal choudhary
Credit card number ending :- 2115

The money is getting deducted from my hdfc bank account without my consent and is also getting renewed without my knowledge or permission. They haven't called me or asked me in any way for the renewal process to be carried out. This is cheating plain and simple.

Please cancel the membership and refund the money back and dont ever activate it again.

Relationship no. 464276
Account no. Xxxx3524

Hi,

I'm using icic credit card. From your i received call saying that we are from icic bank we are deducting amount for annual charges for using icic credit card.

In meantime i got to know that there is no charges of any sort on my card kindly cancel the plan and request you to refund the amount of rs:1399. This is unacceptable that you have been calling and messaging with fake identity.

Deducted date : 27th dec 2018
Name : aijaz

Please cancel my oneassist services and provide refund as i did not get any prior notification before this deduction and i was not aware that it was a recurring automatic transaction. The amount that was deducted - 1399/-
Please refrain from doing any transactions before prior intimation.
There is no official complaint email id or no complaint number was provided to me on the call.
Name upasana joshi
Card ending x0007

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my confirmation why are charge add this service. I do not need any such service and request you to kindly cancel the service and refund the amount in my cc.
Transaction of rs 1399 has been made on kotak credit card xx8657 on 29-nov at oneassist consumer sol. Available limit 78012

My oneassist relationship no. Is 5525989, i have been requesting to cancel my subscription since oct. 18. My complaint no. Is 3679854. I have called several times everytime i am being told that my subscription is cancelled and amount is refunded in my account on 6th nov. '18. But regret to say that i have still not received rs. 1800/- my subscription amount. Please do the needful and help me in getting my subscription amount.

I am asma shahid hdfc credit card holder no. Ending with 0639. Bank has auto debited rs.1899/- for oneassist membership. My relationship no. 3033661 without my consent and i am not satisfied with this service. Plz discontinue this membership with immediate effect & refund my debited amount.

Oneassist relationship no : 3033661

Name : asma shahid

I'm new user of kotak credit card. I one assist service activated without my permission

Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/-
. This is unacceptable that you deduct amount on name of one assist me without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

I have create many call and compalint for this.

I am Asma Shahid HDFC credit card holder no. ending with 0639. Bank has auto debited Rs.1899/- for OneAssist membership having relationship no. 3033661 without my consent & I am not satisfied with the service. Plz discontinue this membership with immediate effect & refund my debited amount.

OneAssist relationship No : 3033661

Name ::::: Asma Shahid

I purchased the dell laptop from amazon. And along with the laptop purchased extended warranty for the laptop for 2 years from one assist.

& as a consumer, expected them to call me, or s. M. S. Or email me details on the extended warranty that i have purchased. Not a single call / sims or email was received from this company.

Today, when i call them my self, to work on, they refused to do so.

I even spoke to & agent by the name of sagar to put me to a senior, rather than putting me to them, he disconnected the call.

This is very frustrating and insulting & feeling of getting cheated, that after paying 2500 rupees, company refuses to start service.

I'm new user of hdfc credit card. I one assist service activated without my permission

Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/-
And also activated its emi. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
Kindly refund in my credit card account.

I have create many call and compalint for this.
They will say it will be cancle but not refund money.

Credit card *6411
Rahul bharti
[protected]

My complaint from march 2018 still not resolved.
"i have never confirmed my willingness to join"one assist" inspite they deducted rs 2799 from my account and i have complained about the same in march 2018, now again this oneassist has mailed regarding the expiry of membership in next 2 months which i never asked for.
Kindly help me in this regard.

Thanks & regards,
Sanjeeb mukherjee

One assist has charged my credit card without my permission. I tried calling in there number but it was either not available or busy. I want my money back. I do not wish to take this service. How can you guys charge from my card without even asking me. Who gave you this right to charge from the consumer without permission? I want my money asap. I am not going to pay even a single amount for something i do not wish to pay for!

I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
Relationship no. : 598969
Mobile: [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer.

Thanks!
Aanchal mathur

I received sms and email from kotak mahindra bank that "a transaction of rs.1899 has been done on your kotak credit card no. Xx9937 at oneassist consumer sol on 27-dec-2018".

I have never requested for their service and have never received any call from them.
This has been done without my permission and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. Further the bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

Please deactivate and refund my money asap
Date of incident : 1:01pm hours. 27 dec 2018
Kotak credit card no. Xx9937

Please call me on my mobile. - [protected]

Cancellation of one assist membership
I am a indusind bank credit card holder with card no ending 8004. The renewal date of my membership is 10/01/2019, i am not interested about this service and don't want this membership any more. So not renewed the membership without my knowledge.

Membership id: [protected]
Relationship no : 3559113
Name :- suryakant soni
Mobile no. :-[protected]
Credit card number ending :- 8004