OneAssist Consumer Solutions Complaints & Reviews

Last year i opted for one assist membership, but i chose not to renew it this year. For the same reason i called the oneassist customer service a month before renewal time and requested for cancellation. That time they saiid they will process cancellation and today without prior intimation my membership got renewed and 1899 rupees got deducted from my credit card.

When i reached out to customer service regarding the same, they offered me just 900 rupees refund. And still not cancelling the membership

I request to end all services and refund the whole money back, as it was done without prior intimation even after asking for cancellation.
My name : thurlapati alakananda
My registered mobile number : [protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4239 without my concern on date:31/08/2020 so better refund the amount. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :?
Name :- ranganathappa gari manjunatha
Mobile no. :- [protected]
Credit card number ending :- 4239
Mail:[protected]@gmail.com

Hello there

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me... I want my money back. Don't dare again to do this.

Please deactivate and refund my money asap
Name: alok kumar biswal
Date of incident: 02/09/2020
Hdfc credit card no. Xx5813
Mobile no: [protected]
Email: [protected]@gmail.com

Details
02/09/2020 one assist mfee 1399.00

I brought one Mi phone last year, same time they convenience me about one assistant by mistake I accepted and paid Rs.1899/- for insurance.
After that they send me email regarding terms and condition which is absolutely unacceptable actually looted.
But again 3rd sep. my account debited Rs.1899/- without my acknowledgement, I enquired with bank then I came to know they used my previous debit card details and debited.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6708 without my concern on date:03/09/2020. I am not interested in this service and don't want to continue this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 11337943
Name :- shibra aarif
Credit card number ending :- 6708

When i received my icici credit card few years back, i was sold a wallet protection plan by this company. Subsequently, they just go on renewing it every year without my permission by charging my icici credit card. Last instance was on 29.11.2019. Relationship no. 1497314. Enhanced wa power single plan.
They don't seem to feel it necessary to call me and ask for my permission. It probably amounts to a criminal act. How can they do that?
I wish to discontinue this service and don't want to have any connection with such a horrible company.

Dear Sir,
I have limited money in my account due to COVID- 19 I did not get my payment from 6th month. In this time I am not in position to maintain so please arrange to return my debited money of Rs. 1899 in my Bank account, I want to withdraw my membership from OneAssist. In future please ask before auto debit tot the consumer.

I have told to deactivate my previous plan of Rs. 1899.but then also Rs. 1899 has been deducted from account without any confirmation. I don't this plan so please refund my deducted amount

Hello there

I have cancelled my membership plan on 26 August 2020 my membership plan was cancelled successfully.But one assist service debited balance of 1399 Rs from my Axis Bank account on 29 August 2020. After it I told it to one assist service customer care they told me that money will be refunded by 1 September 2020 and today the date is going on 3 September 2020 and payment is not yet received .Know when I chat with one assist service they told the money will be refund by 10-12 days.I want my money back as soon as.

Please refund my money as soon as possible
Name-Amanjot Singh
Mobile no-[protected]

Mera naam yash lohia hai meri membership ID [protected] maine insurance krwaya tha toh mere invoice me billing address me abhishek lohia ka naam hai or shipping address me mera naam hai yash lohia meine jb phone liya tha to meine apne bhai ki flipkart id se iphone xs order krwaya tha to meine oneassist ko call krke insurance krwaya tha to meine unhe btaya tha ki billing address me mera naam nhi hai mera shipping me mera naam hai to oneassist walo ne bola sir insurance jayega phir meine unse bola aap comfirm krke btao baad me koi problem to nhi hogi to unhone bola mein aap ki apne senior se baat krwa deta hun to sinior ne mujhse bola sir cliam ke time pe aap ko koi prblm nhi hogi bs aap naam invoice me hona chahiye meine 26 aug ko claim file kiya to abh bol rhe hai invoice aap ke naam se nhi hai isliye hum aap ke claim ko process nhi kr skte oneassist company fraud krti hai mere saath inhone fraud kiya hai jb insurance krte hai jb mujhse commitment krte hai aap ko claim ke time pe aisa kuch face nhi krna padega abh bol rhe hai hum kuch nhi kr skte meine 2 baar claim kiya mere dono cliam fail kr diye agr mera naam billing address to insurance hi kyun kiya mere iphone xs ka
meri 26 aug ki claim id hai 7043405
29 aug ki claim id hai 7074601

Name = yash lohia
Membership ID = [protected]
phone = iphone xs
incident date = 26 aug 2020

Sir,
Please deactivate my membership no. 4970037 and refund ammount

Dear customer, congratulations, your membership is renewed successfully. Your relationship id is 4970037. For any assistance pl call[protected]. Download the oneassist app from https://1oa.in/aS4Z3XR and secure your account.

My axis bank account number ending with 9621 has been deducted for rs 1900 for one assist services I want to block this service immediately and I want immediate refund in my bank account

I am a hdfc bank credit card holder. The bank has auto debited Rs 1899 from my credit card number ending with 4244 without my authorization on date:21/08/2020. Last year also it has deducted the same amount without my authorization.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
Sanjay Adhikari

Rs. 1399/- has been debited and requested for cancellation, I got an sms that with in 10 days policy will be cancelled and amount will be refunded. After 14 days I got a message that policy is not cancelled and details are updated. Now one assist is saying no money will be refunded if you cancel the policy. I want the policy to be cancelled immediately and refund my amount. My relationship id: 7900464

I m credit card customer. There is one assist service in my account. I really not aware of this services. Please stop this service in my credit card account. The bank deduted rs 1399. Please refund my money.

Product cancelled as per my request. But renewal amount debited from my card. For the past 7 days i have been trying to contact your customer care team. But couldn't able to speak due to less number of staffs. Kindly reverse the debited payment to my card. Do the needful at the earliest.

Name : desingurajan n
Mobile : [protected]

Iam kokkiligadda prabhakar hdfc credit card user with mobile number [protected]. Without my knowledge one assist was added to my credit account and recovered rd. 1899/- as a premium in the last year. Now the bankers are proposed to pay the same amount in this year for renewal. I have never asked for one assist. Hence i request to drop one assist from my account and reimburse recovered amount. Early action requested

I am a HDFC Bank credit card holder. The bank has auto debited amount of Rs. 1899 from my from my credit card without my concern for the One Assist membership. I am interested about this service and don't want this membership any more. So plz cancel the membership and refund my debited amount

Please make sure that you do this as soon as possible.

One Assist Relationship Id - 1215912
Name. Balaji S
Mobile No. [protected]
Credit Card Ending No. 5212

Thanks & Regards

S. Balaji

I don't have any membership you can cancelled that policy and refund the amount ..this is for requested

I am a HDFC Bank credit card holder. The bank has auto debited amount of Rs. 1899 from my from my credit card without my concern for the One Assist membership. I am interested about this service and don't want this membership any more. So plz cancel the membership and refund my debited amount

Please make sure that you do this as soon as possible.

One Assist Relationship Id - 802117
Name. S. Prabhakaran
Mobile No. [protected]
Credit Card Ending No. 5634

Thanks & Regards

S. Prabhakaran