OneAssist Consumer Solutions Complaints & Reviews

I had bought insurance (2nd year extended warranty, as per my belief) for my phone at the time of purchase. The fingerprint sensor of my phone went unresponsive - within the covered period, so i informed oneassist over app and gave them my phone for repairing.
One assist has mentioned all timelines on their website for my claim status, i contacted them over chat they said they need 48 hrs... After 48 hrs they said they would need another 24 hrs... And after that they again asked for 48 hrs. They are just making me move around in circle. Their website has no update over reparing of my device, after this long period, they have still not assessed the phone and generated their estimate. When would they begin actual repairing. Such a poor commitment.
I should get my phone back asap and refund with interest, plus damages towards failure of commitment.

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 13, 2020

Verified Support

Dear Shashank,
We regret the inconvenience caused. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps or you can also drop us your details on Twitter DM or Facebook Inbox and we will look into this - Nitesh, Team OneAssist.

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Address: 100 Gautam Nagar Meerut

Respected sir,

I would like to tell you that unauthorized amount 1399 rs has debited from my hdfc credit card against one assist on 8-may-2020.
When i called to one assist customer care they did not pick up my call, i am making a call regularly in one assist customer care from 8 may 2020 but they received my call one time on 06-june-2020 and i asked him about unauthorized deduction of 1399rs then they told me this service for protection against fraud then i asked why did you active this service without permission of customers.
After that they registered complaint for cancellation of service and i received the message for cancellation of service same day but refund amount did not receive till now. When i am calling to one assist customer care they are not receiving the call.

Please take any action against one assist and try to get my amount refund.
Name : nishant
Date of incident : 08-may-2020
One assist no : [protected], [protected]
Hdfc credit card last digit : 1098
Registered mobile no : [protected]
E mail id : [protected]@gmail.com

Thanking you
Regards
Nishant

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nishant,
We regret the inconvenience caused to you. Please be assured that we have forwarded you concern to the relevant team and they shall connect with you within 24 - 48 business hours with solution - Nitesh, Team OneAssist"

Verified Support

Jul 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nishant,
As per our system, your cancellation is processed and the amount is also refunded on June 24, 2020. Please check your original mode of payment for balance received or not. In your case the amount shall be reflected in your credit card from which the amount was deducted.
Please do let us know if you have any other queries.
Regards,
Team OneAssist

Jul 17, 2020

Updated by Nishant ji Dear sir,

I have checked my credit card statement there is no amount refund till now, please check

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For that, before 7 days, i already contacted your customer support team. They informed me cancellation team will contact me within 48 hours but no one has contacted me yet from the cancellation team. 23rd june 2017, is the next renew date, i want to make sure that no money should be deducted from my credit card account as i am no more interested in your service.

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Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shikha,
We have forwarded your case to the relevant team. Please allow us 24 - 48 business hours to process your case. We regret the inconvenience caused - Nitesh, Team OneAsist

Verified Support

Jul 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Shikha,
Your membership plan is already expired and auto renewal is not activated. Rest assured, no charges shall be deducted from your account - Nitesh, Team OneAssist

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I received sms from hdfc bank that inr-2199/- deducted from my credit card to one assist plan. Without my permission. Kindly cancel this plan and request you to refund the amount of rs:2199.

Credit card ending with: 2103
Relationship no is: 10917129

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 10, 2020

Verified Support

Dear Customer, We have forwarded your case to the relevant team. Please allow us 24 - 48 business hours to process your case. We regret the inconvenience caused - Nitesh, Team OneAsist

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 10, 2020

Verified Support

Dear Customer, We have forwarded your case to the relevant team. Please allow us 24 - 48 business hours to process your case. We regret the inconvenience caused - Nitesh, Team OneAsist

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 10, 2020

Verified Support

Dear Customer, We have forwarded your case to the relevant team. Please allow us 24 - 48 business hours to process your case. We regret the inconvenience caused - Nitesh, Team OneAsist

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Elavarasan Prince's [Complaint's author] reply, Jul 14, 2020

Waiting for your response

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Address: Mumbai

Sir/madam,

Last night i had received a transaction notification from hdfc regarding an amount of ₹1899 debited from my account without my authorisation and consent. I would like to file a complaint against one assist for initiating a transaction without my consent and authorisation and the services that i haven't used.
Please deactivate the service for what you debited amount for and refund the same.

Debited date - 9/7/2020
Time-22:33
Amount-1899

Thanks,
Venkata rao

+1 photos

Aug 6, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

OneAssist Consumer Solutions Customer Care's response Dear Venkata,
We regret the inconvenience caused. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

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Inr 1899 was deducted from my hdfc account on 28 may 2020 at 12:32 pm (Afternoon)

28 may 2020 at 1:54pm : i called the customer service and after a tiring and long talk, he told me my entire money i. E. Inr 1899 will be refunded within 7-10 working days and that he will cancel my membership. Today is 15 june 2020 and i have still not received my refund of inr 1899.

Now when i call the customer service, very conveniently my call isn't answered because my number is no longer registered.

I want my refund and a status on that refund asap

Mobile number: [protected]

Aug 13, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Anubhav, We regret the inconvenience caused. Rest assured, we have forwarded your details to the relevant team and they shall connect with you within 24 - 48 hours and provide the solution - Nitesh, Team OneAssist

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, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my confirmation why are charge add this service. I do not need any such services and request you to kindly cancel the service and refund the amount in my account.
Transaction of rs 1399 has been made on kotak credit card xx7596 on 29 jun at one assist consumer sol. Available limit 8250.76 please deactivate and refund my money asap
Name - surabhi singh baghel
Date of incident-29/06/2020
Kotak credit card no.-xx7596
Mobile no.[[protected]
Mail id - [[protected]@gmail.com

+1 photos

Aug 13, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2020

OneAssist Consumer Solutions Customer Care's response Dear Surabhi,
We regret the inconvenience caused. Rest assured, we have forwarded your details to the relevant team and they shall connect with you within 24 - 48 hours and provide the solution - Nitesh, Team OneAssist

Verified Support

Jul 08, 2020

OneAssist Consumer Solutions Customer Care's response Dear Surabhi,
Our team is unavailable to connect with you on the given number. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist

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S

Surabhi singh baghel

Jul 10, 2020

+1

I don't have any type off membership but this is my rejister mobile no. [protected]

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Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my confirmation why are charge add this service. I do not need any such services and request you to kindly cancel the service and refund the amount in my account.
Transaction of rs 1399 has been made on kotak credit card xx7596 on 29 jun at one assist consumer sol. Available limit 8250.76

+1 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jul 02, 2020

Updated by Surabhi singh baghel Please deactivate and refund my money asap
Name -surabhi singh baghel
Date of incident-29/06/2020
Kotak credit card no.-xx7596
Mobile no.[protected]
Mail id - [protected]@gmail.com

Verified Support

Jul 03, 2020

OneAssist Consumer Solutions Customer Care's response Dear Surabhi,
We regret the inconvenience caused. Kindly share your Membership Details or registered contact number and other details requested on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

Jul 07, 2020

Updated by Surabhi singh baghel I don't have membership but this is my rejister mobile no.[protected]

Jul 07, 2020

Updated by Surabhi singh baghel Name -surabhi singh baghel
Date of incident-29/06/2020
Kotak credit card no.-xx7596
Mobile no.[protected]
Mail id - [protected]@gmail.com

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

I will file a consumer complaint in the court of law on you people, this is utter exploitation of innocent people. Who gave you the right to do a direct debit to my credit card without my authorisation????

Why should i pay you people???

Deactivate and refund my money asap
Date of incident : 10:11hrs. 26 june 2020
Name : Babu Manish BN
Hdfc credit card no. XX9034

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Babu Manish,
We regret the inconvenience caused to you. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10:11hrs. 26 june 2020
Name : babu manish bn
Hdfc credit card no.[protected]

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 30, 2020

Verified Support

Dear Babu Manish,
We regret the inconvenience caused to you. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority and process the refund - Nitesh, Team OneAssist

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Address: OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road, Mumbai 400059

Website: oneassist.in

I have been charged for this plan without my consent. I didn't show any request in this plan. I don't want this membership. So, kindly refund my money. I have been deducted Rs. 1899/- from my HDFC credit card....

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Hi, one assist is not deactiving my plan from past three years and when ever i call they will tell all the nonsense and tell me that i will get call back, which i will get but no one will talk. When i follow up they will say same thing that i will get another back, but happens samething. They won't care how many times if i complaint, lastly they will renew plan without authorisation from my credit card and say this is auto renewal. This is big fraud from one assist. I am always helpless and they are charging amount from past three years.
My registered mobile number - [protected]

Aug 9, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abhishek,
This shouldn't have happened. We regret the inconvenience caused to you. Our relevant executive shall connect with you on the said number and provide a solution so that you don't have any inconveniences again - Nitesh, Team OneAssist

Verified Support

Jun 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Akhil,
We have canceled the plan and issued a refund. Kindly note, SR#6456478 for tracking the refund status. Please allow 5 - 7 working days for the amount to be credited in your original mode of payment - Nitesh, Team OneAssist

Verified Support

Jun 30, 2020

OneAssist Consumer Solutions Customer Care's response Dear Abhishek,
We have canceled the plan and issued a refund. Kindly note, SR#6456478 for tracking the refund status. Please allow 5 - 7 working days for the amount to be credited in your original mode of payment - Nitesh, Team OneAssist

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Company sold me a plan for servicing of home a/cs (Rs. 3, 599.10 for 2 a/cs). Payment deducted in Feb20. Technician visited my place for inspection on 23Feb20. Since then, they have vanished. No email / doc has been provided to confirm service contract. Multiple emails on [protected]@oneassist.in are not responded to. Phone calls on[protected] go into IVR and are not responded. No body gives a concrete response on chat function available in their app. Try reaching them yourselves before purchasing any of their services.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Dear Anuj, This shouldn't have happened. Please allow us to rectify the situation. Kindly provide the details asked on the link http://survey.webengage.com/ws/~1qq44ps and our team shall provide you all the documents and provide a visit from the technician on the urgent basis - Nitesh, Team OneAssist

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Address: Coimbatore, TN, India

This is my complaint (HBL=[protected] which I have raised yesterday in HDFC Bank.
Today Morning 9'0 clock i got call from HDFC customer care support.. they told me like you have to call "[protected]/OneAssist Support" and ask to cancel with confirmation. while try to reach them more then 1 hour but, cant reach one assist team.

Note: In starting OneAssist team told me like totally free of cost to product my Credit card, but now your team charging for that

So, OneAssist team please help me cancel my membership with confirmation

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 26, 2020

Updated by Dinesh K Palanisamy Contact me with this No:

+91 [protected]

Please protect my mobile no, because i am getting so many spam calls with this issue

Jun 29, 2020

Updated by Dinesh K Palanisamy I cant reach One Assist customer care via toll free no..[protected] / [protected]). Please cancel my One Assist plan

Verified Support

Jun 29, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,
Your membership
As per your request on 17 June, we had initiated the cancelation process and the full amount of Rs. 1299 was refunded from our end with SR #6413264.
Please verify if the same is reflecting in your original mode of payment. We are to assist you if you have any other issues - Nitesh, Team OneAssist

Jun 30, 2020

Updated by Dinesh K Palanisamy Thanks for the update Nitish. Its already over more then 10 days. Please confirm how many days to refund the full amount of Rs. 1299..

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Hi

Need clarification on the following.

I raised a complaint on deactivating one assist membership. A person names Rahul Tripathi, 638742, called me and asked my credit card details. Multiple 3 times Rs 18499 was deducted. Everytime he said its to reverse the amount and the gateway limit is 18499.

Need more clarification on this

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Dear Rahul,
This should never have happened. We regret the inconvenience caused. Please allow us 2 - 3 working days and we shall resolve and refund on the utmost priority basis. We would appreciate your patience in the meantime - Nitesh, Team OneAssist

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Dear Customer,
We are unable to find your details on our system. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority - Nitesh, Team OneAssist

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 26, 2020

Verified Support

Dear Customer,
We are unable to find your details on our system. Please provide your registered contact number or membership id on this link http://survey.webengage.com/ws/~1qq44ps or you can also drop these details on our Twitter DM or Facebook inbox and we shall look into this matter on a priority - Nitesh, Team OneAssist

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I had avaialed one assist services in 2018 on my hdfc credit card when i needed to travel abroad. I don't need the services anymore. I want to cancel my plan. I contacted hdfc bank but they said i need to contact oneassist. I am not being able to reach anyone in oneassist. Cancel my plan now!!!

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 24, 2020

Verified Support

Dear Garima, Please provide the details asked on the link http://survey.webengage.com/ws/~1qq44ps and our team shall cancel the plan and refund the amount - Nitesh, Team OneAssist

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I totally remember not subscribing to the so called "oneassist care" and for the past few days i've been getting mail that it's gonna auto-renew in a few days. As for my mother you people already deducted rs.1899 without her knowledge.

This is a fraudulent act and i'm a law student, i might as well make you people face the court and sue you a hell of a lot money. Who do you think you're playing with.

Lots of innocent people and you grab money from their bank accounts without their permission or whatsoever.

I called your customer service and guess what, no one answered. That's right.

I'm taking this issue very seriously and i'm looking forward to your reply within 24 hours.

Sorry not thanks.

+1 photos

Jun 30, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 24, 2020

Updated by Sanjay Desh Membership id- [protected]
Relationship number- 4484601

Amount deducted- Rs, 1899
Date of incident- 15 June 2020

Kindly refund amount immediately.

Verified Support

Jun 24, 2020

OneAssist Consumer Solutions Customer Care's response Dear Sanjay,
Our team shall look into this matter and resolve your issue on a priority basis. And refund you the amount - Nitesh, Team OneAssist

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 10:11hrs. 7 june 2020
Kotak credit card no. Xx814

Aug 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 24, 2020

Verified Support

Dear Customer, Please provide the details asked on the link http://survey.webengage.com/ws/~1qq44ps and our team shall cancel the plan and refund the amount - Nitesh, Team OneAssist

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When I bought my mobile, I had insurance done with One Assist, on their website, advertisment for for accidnetal damage, three easy steps: damage, call us, pickup / drop at your farstep. Now, when my phone broke the screen damages accidentally as my phone slips from my hand, they rejected the claim by speaking negatively, now everything started coming under negligence, the accident happens suddenly, no one does it intentionally, now they are withdrawing from their duty, And fool the consumers, while selling their insurance, they do not listen or say anything, but when the real time comes, they fool them . Please take action against them.they are fooling everyone.

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OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Jun 23, 2020

Updated by Rajersh My service complain no is : 6409570

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Address: Meerut 250002

Respected sir,

I would like to tell you that unauthorized amount 1399 rs has debited from my hdfc credit card against one assist on 8-may-2020.
When i called to one assist customer care they did not pick up my call, i am making a call regularly in one assist customer care from 8 may 2020 but they received my call one time on 06-june-2020 and i asked him about unauthorized deduction of 1399rs then they told me this service for protection against fraud then i asked why did you active this service without permission of customers.
After that they registered complaint for cancellation of service and i received the message for cancellation of service same day but refund amount did not receive till now. When i am calling to one assist customer care they are not receiving the call.

Please take any action against one assist and try to get my amount refund.
Name : nishant
Date of incident : 08-may-2020
One assist no : [protected], [protected]
Hdfc credit card last digit : 1098
Registered mobile no : [protected]
E mail id : [protected]@gmail.com

Thanking you
Regards
Nishant

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2020

OneAssist Consumer Solutions Customer Care's response Dear Nishant,
We regret the inconvenience caused. Rest assured, our team shall connect with you and resolve your issue on a priority basis. And refund you the amount - Nitesh, Team OneAssist

Jun 22, 2020

Updated by Nishant ji Thank you sir

Pls get my refund

Regards
Nishant

Jun 27, 2020

Updated by Nishant ji Dear sir,
I received a phone call fro one assist ([protected]) on 26th June regarding refund the unauthorized amount debited. he told me that the unauthorized amount debited from your credit card will be refunded but you have to provide us some details i said okay i will provide you whatever you need tell me. then he started to asking me credit card no i provided after that he started to asking me about card expire date and all other details but i refused to share all the details i give only card no and then i asked him that when you can debit the unauthorized amount from my credit card without getting the details from customers then why you need to card details during refunding
it is not good you have all the details that's why you could debited the amount from my credit card and also banks don't allow to share the cards details with someone. after that he said i foreword your complaint with this details and cut the phone call.

Now please tell me is it right to share the all details of credit card with someone i think it can be the causes of fraud that's why i did not share the complete details and they have mt card detail that's why they could debited the unauthorized amount from my card.
so, please get the debited amount into same card in which you have debited and i provided you complete card no.
Kindly refund the debited amount as soon as possible.

Regards
Nishant

Jul 02, 2020

Updated by Nishant ji Dear Sir,

Please resolve the issue and refund the amount.

Regards,
Nishant

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 29

Delay in phone repairing and claim processing

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Unauthorised deduction amount

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I want to cancel my one assist membership.

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deactivate one assist mfee and refund my amount rs 2199

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unauthorised debit of charges - deactivate one assist and refund amount

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fraud company give me my refund

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Unauthorized amount debited

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Unauthorized amount diduction

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Unauthorised debit of charges - Deactivate One Assist MFee and refund my amount of Rs 1,899/- ASAP

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deactivate one assist mfee and refund my amount of rs 1, 899/-

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Enhanced WA privilege Single plan cancellation

Not deactivating my plan

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A/c service contract, company has vanished

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Cancellation of One Assist Prodcut

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Customer care deducted amount multiple times

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I need one assist cancellation

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oneassist care deactivation

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Deactivate my one assist plan refund my amount

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Damage claim rejected

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Unauthorised amount deduction and refund

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