OneAssist Consumer Solutions Complaints & Reviews

I have purchased an insurance policy from oneassist and they are real time cheaters.

The insurance start date is october 27, 2015.
Claim request raised on may 19, 2016.

Claim #1405428.

My phone got damaged accidentally on 18th may 2016.

The phone is dropped accidentally from my hand and i claimed for the insurance which is not happening any way.

Requesting my unrepaired handset back.
Which is in working condition.

Failing which i will approach consumer court.

Please understand that you people are really messing up things, and irritating people who purchased your insurance policy.

I don't know whether you people are wantonly doing this to your customers or the process it self is that long. But you are really using up peoples hard earned money.

Hope you start solving people's un-resolved issues atleast now.

3/June/2016
Acc#1023533

Above account was created through an unauthorised credit card transaction from my Kotak Mahindra Bank credit card. I had not authorized this transaction knowingly and it was a surprise for me as I had generated a pin for transaction when this happened. On calling KMB, they gave a number to contact oneassist but wasnever answered though I was on call for 19 minutes.Later raised ticket to KMB and they told they have raised complaint to reverse the transaction and will be effective in next 7 working days. Also raised complaint through email but no resolution till date. The services from oneassist does not make any sense to me and there are lot of complaints on their service delivery. I dont want to subscribe for something which I have knowingly not subscribed and need the amount reversed into my Credit Card sos that I can close my relationship with KMB and OneAssist. Also need to stop these guys from cheating customer by hiding facts while they pitch for their services. Both need to answer the transaction which was not authorized by me knowingly.

How can this people resolve customers concerns in one call when the call is not answered even after 19 minutes and no responses to email sent?

I would suggest nobody to subscribe their service!!!

Gireesh Kumar N N

I have taken insurance for my mobile with one assist (It covers accidental damage to mobile). My phone screen got broken accidentally on 25th march 2016, logged a complaint with one assist and provided all required detail and documents. After several reminders and calls one assist picked up the phone on 11th april 2016 for repair/replacement purpose. They asked me to pay some amount to pay and they asked for one week time to return the handset. It is more than two months now and company is giving me false commitments but phone is never returned by them.
Mr vinod, the guy who interacts says do whatever you want to do. I am worried if they really want to return my phone

I renewed my mobile phone insurance policy online after i was provided a link by the one assist executive. I paid rs 2559 for the insurance and the policy was renewed. After few days the policy kit was delivered to me but with no invoice. The invoice is required because i need to get it reimbursed from my company. I got a strange reply from the customer care executive that one assist does not provide the invoices.

This is regarding my mobile insurance claim cust id: 857617_membership id: [protected]_sr. No. :-1373706.
After around 40 days of submitting my mobile (Redmi note 3 32gb only 20 days old) to them to get the front glass replaced which was cracked (Mobile working absolutely fine) they sent me a mail (Attached image) stating that the phone has gone beyond economic repair and they will return my unrepaired phone and refund an amount of rs 6999 (Mail image attached) on submission of few documents (Hard copies) which was couriered to them and was received by them on may 25-16. The mail was send to me on 20-may-16 and after that there was no status update from them as to when i will be receiving my unrepaired handset and refund. Everytime i call them up they used to give different explanations different time and i can make out that they are lying and delaying the case unnecessarily. I pleaded them to give me the courier tracking no if they have shipped my phone which they have done but they were not able to provide me anything. They made false promises of getting back to me with the required information which never happened. On today i spoke to an escalations team advisor sajesh kutty who gave me the tracking no of the phone via bluedart courier (Way bill no [protected]). I tracked the case to find out that the phone was shipped from mumbai 2-jun-16, it came to kolkata on 4-jun-16 but due to lack of regulatory paperwork it was again sent back to mumbai. Now who was responsible for the paper work, obviously the vendor (One assist). The phone has reached mumbai again today 6-june-16. It will again take 1 week for them to verify and send back the phone to me. I have tried messaging them on facebook but one assist never replies and i am also not sure whether i will be getting my refund back or not. Also at the starting i was promised that if my phone was beyond economic repair i will be getting a refund of 80% of the phone value and the mail that they sent me the depreciation amount of the handset has been shown as rs 2000 when the phone is only 20 days old when it was sent for repair. I have lost all hope and it was my biggest mistake to purchase the insurance plan from oneassist.

Its my earnest request to take some action against these mobile insurance companies. They do not have the perfect system to operate the business and plays with the money and emotions of the consumers.
You will find all the images attached.
And inspite of my unresolved case their sales team calls me up again and again and wants me to buy insurance for my laptop.

I have send all hard copies of documents to their mumbai office as mentioned in their mail for the refund.

Dispatch address :-

To claim dept.

Oneassist consumer solutions pvt. Ltd.
707, acme plaza, opp big cinemas, andheri – kurla road,
Andheri (E), mumbai – 400 059, india

My name - sourav ghosh
Contact [protected]

Its highly disappointment that I am facing from around 20days. Still there is no action taken from your end. I first called you on 16-05-16. I gave you documents so many times. Then finally on 28-05-16 you accepted my documents after so many attempts of mine. Now, its 03-06-16 today. Still I can't see any action from your end. I am trying contacting you guys. You people have no particular reason to give that why ant action has not taken yet???...

4may 2016, ko 9:30 bje subah laxmi nagar delhi mai mere phone ki screen par hath se girne se scratches pad gaye jis wajah se call aa rahi thi par display mai kuch bhi show nhi ho raha tha, jo humne raat ko display claim ke liye mail dali thi jo kayi din tak lagatar itna harassment kiya ki phone kahan gira, kab gira, kaise gira, kis time gira etc. Ye issue 4may se 10 may tak chalta raha jo unke customer care executive ne likhwaya ki ye likho ki bike chalate time call aya or mene jab phone pocket se nikala toh phone mere hath se gir gaya jis wajah se screen damage ho gayi.. Jo phir 10 may ko mail aya ke apke sare documents verify and confirm ho gye hai jaldi humara agent phone lene ajayga... Phir 12 may ko ramesh [protected] relay express pvt. Ltd mera phone le gaya jiski receipt ki copy mene attach ki hai. Jo 16 may ko phir mail aya ki apke phone ka estimated claim rs. 31537 hai jiska 5% apko pay karna hoga jab meine customer care par baat ki toh meine unse kahan ki apke insurance documents mai ye kahin mention hi nahi hai ki humein 5% pay karna hoga,, toh unhone bola ke itna toh dena hi padta hai or apka phone 10-15 din mai apko mil jayga or apko use karne ke liye ek phone diya jayga jo mujhe koi phone use karne ke liye nahi diya jo meine iski bhi shikayat kayi baar customer care mai note karayi jo 28 may ko phir mail ayi or call bhi aya ki apka claim reject ho gaya hai kyunki ye phone ki display apki laparwahi se tuti hai isme hum koi claim nahi denge ye accidental case nahi hai apki carelessness hai phir mene customer care par baat ki ke jo apne likhwaya meine wahi likha toh phir mera claim reject kyu hua.. Toh vo bole ki humein isi baat ki salary milti hai ki hum agar aisa na likhwate toh pata nahi kitne claim roz pass hote ye apki galti hai apko humare kehne ke mutabik nahi likhna chahye tha apko apne hisab se wo likhna tha jo sach mai hua tha.. Ab ismein meri kya galti hai?? Mujhe gumrah karke galat statement likhwayi jis wajah se mera claim reject hua jo agar claim reject karna tha toh shuru mai hi kyu nahi kia.. Mujhe ab tak itna harassment or gumrah kia mujhe is phone ke na hone ki wajah se jo nuksaan ab tak hua hai uski bharpayi kaun karega?? Mere itne important documents, contacts, files is phone mai thi jis wajah se mujhe itna bhari nuksaan hua ki shayad hi company usko pay kar sake.. Jab claim reject hua toh phir call or mail kyu aya ki apka 31537 estimate hai or apko 5% pay karna hai.. Jo 31may ko pankaj verma [protected] ek phone motorola use karne ke liye de kar gaya jo 1june 2016 ko sahdab [protected] mera phone wapas dene aya jo humne dekha ki mere phone ki sirf display par scratches the or pure phone mai kahin koi nishaan nahi tha kyunki mera phone cover ke andar tha jo wapas phone lekar aya vo backside se pura tuta hua tha or na hi mere phone mai stick (Pen) tha jab meine usse pucha ki mera phone piche se kaise tuta or iski stick kahan hai toh vo bola mujhe nahi pata apka phone jaisa muje dia gaya hai vaisa mai le aya or aap motorola wala phone jo apko use karne ke liye dia tha vo vapas dedo or apna ye phone lelo phir maine customer care par baat ki or unko bataya ki mere phone ki sirf display mai scratches the baki sara phone bilkul new tha or iski picture bhi meine apko mail kar rakhi hai.. Ye phone ab sara aage piche se tuta pada hai na hi isme stick hai mujhe nahi lagta ki ye phone mera hai toh unhone kaha ki humne apke phone ki picture check karli hai apka phone bilkul new tha sirf display par scratch the ab is phone ko wapas bhej do hum isko repair kara kar bhej denge or, isko aage highlight karenge ki ye aisa kyu hua... Ab aap btaye ki itne dino se mujhe itna harassment kia ja raha hai or muje is phone ke na hone se itna nuksaan hua iski bharpayi kaun karega? Or kehte hai ki apki negligency se phone ka claim reject hua hai chalo mai toh user hu mere se phone gir gaya or display tut gayi lekin apki company ki bahut intelligent or careful engineer hai toh unka kaam repair karne ka hai toh unse mera phone kaise tut gaya kya unki koi carelessness nahi hai vo toh kafi experienced hai toh ye sab kaise hua...?? Jo 2june 2016 ko one assist se sagar naam ke ek aadmi ka call aya ki apka phone ka humne back panel change kar dia hai jo galti se kisi dusre phone ka lag gaya tha.. Jab meine unse pucha ki aisa kaisa hua.. Toh usne btaya ki phone kholne ke liye garam karke solder ka use kia jata hai jisse vo humare mechanic se crack ho gya tha jo ab humne apne kharche se samsung company se apke phone ka back panel change kara dia hai.. Upar likhi hui sari baate sach hai or in sab baato ka mere paas record hai jabki meine apna phone samsung store kohat enclave delhi mein dikhaya tha jinhone btaya tha ki apke phone ki sirf display tuti hai jo[protected]. Approximately kharcha ayga lekin jab meine btaya ki mera one assist se phone insured hai toh unhone kaha ki agar syska company se apka phone insured hota toh hum thik kar dete lekin apka phone one assist se insured hai isliye aap one assist mein customer care mein baat karo jo meine customer care mein baat ki jo mein 4may se aj tak itna frustrated ho chuka hu or aap hi btaye jab samsung store mein[protected] ka kharcha btaya tha toh one assist mein jakar mere phone ka kharcha 31537 kaise ho gya.. Or ab vo bhi claim reject ho gya aisa kyu?? Mujhe kanooni prakriya se guzarne ke liye majboor kia ja raha hai... Isliye apse request hai meri complaint ko jaldi se jaldi sun kar mere phone ko jaldi se jaldi thik karaya jaye... Yoginder singh tomar [protected] address-b-57 police colony police station subhash place shakurpur, delhi-34 mobile claim request-590840 membership id-[protected] sr. No.-1392307

Hello this is asif sayyed my redme note 3 phone is with your company and I thing that they didn't want to return my phone from last 20 days I am contacting with one assist executive but they not not happy to help me, I got a call from your team they want me to come and pick my phone from vashi so whats the next step to do
Itz a humble request please drop my phone to my door step otherwise I move forward to consumer foram

When I lodged claim of my handset, the assurance was given to be that the broken handset will be picked up in 48 hours from the date of claim getting filed and approved... Its almost a week now and no one is bothered to come and pickup the handset.. Repeated emails and calls were made but every time the reply received was "The handset will be picked up soon.." but the same has not been picked up yet..
Complaint no : 1409733

Bad customer service by agent

No Courtesy handsets

No status updates of my mobile

Agents day to day different status

No Expected date for delivery

Final moment - no spare parts

WHen i request for when will get my mobile back, suddenly they says there is demand and spare parts were not available so i have to wait till they get spares.
But when i check with Mi3 service center- that parts were and available and one assist doesnt know what is issue and why they taking time.

Agents should have only one information they keep changing their even you call within 5 min. WOrst service its been almost 32 days but no replies from them..

Courtesy handset i gave request but they cancelled since product will be serviced soon.But now they are saying no spares and mobile also i didnt get as spare.

If i request to connect to supervisor that also not doing.They will say our manager will call in 48 hours but none have called me,

Hi Team,
its regarding worst experience of your service which is activate by me my contact number is [protected] at the time of purchasing insurance executive told me lost is also cover and one assist team member Abu Danish confirm its not recovered when i asked to talk with manager there is no manager available it would not be fair with customer and i will file a legal case against company and one assist i am belongs from Vodafone India Ltd
this experience will be posted on Twitter, Face book, and many other social site and i will cancelled my all services with One assist very worst and fraud activity of your company

Incident : i will attend to the cheif minister inauguration function in madras university chennai and i walked to heavy crowed some person push him the phone is fell down to the bottom to damaged the touch screen and display is not working to my phone
Date of incident : 23/05/2016 time : 10:00 am data made repairs
Claim no : 1408921
Cell : [protected]

I have already registered a complaint on mobile claim 58272 one month back. On 13th of this month i got an e mail to send the voucher photo copy. I had sent the voucher on 21st of april, then i got a reply over telephone, one representative will approach me and pickup the mobile within 2 days. Even after one week there is no response from your side. I have called up again last day but there is no positive reply from your side. Hence, i compelled to move into other proceedings to get my claim. Once again the photocopy of the invoice attached herewith as in jpg format. - joshi k

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!
Ambati tharun kumar

Last Month I purchased new mobile & next day I purchased One Assist Insurance plan for the same. But Till date now neither i received the confirmation nor any back call from the customer support. So many time i contact with customer care but there are no response from one assist. I was also mailed to one assist regarding refund of payment, but there is no any response. I think they are not interested to activate my plan and not to refund my money.

Now I am not having interest to buy any insurance from one assist.

Poor customer service and not even updating customer about phone status. Now worried that who is using my phone.


​please refer the email

​​

​


On wed, may 11, 2016 at 11:12 pm, masanamuthu arunachalam wrote:


So no more response from you guys. So can i assume that you lost my mobile or theft or absconded with my phone?


​


On tue, may 10, 2016 at 6:04 pm, masanamuthu arunachalam wrote:


For the god's sake, somebody pls reply to this email and dont test my patience.

Pls return my phone asap.

Thanks
Masu


You are not replying me and returning my phone. Why do you guys run the company?

Thanks
Masu

On may 5, 2016 9:23 pm, "masanamuthu arunachalam" wrote:


Do you guys listen? This is non sense behavior from you guys without even responding.

You will face legal actions from me very soon.

Thanks
Masu

On may 4, 2016 10:32 pm, "masanamuthu arunachalam" wrote:


Team,

Update please. Are you guys working for customer? Or sleeping in home by getting the insurance money in packet.

Thanks
Masu

On may 4, 2016 1:23 pm, "masanamuthu arunachalam" wrote:


On may 4, 2016 1:21 pm, "masanamuthu arunachalam" wrote:


Any update?

On may 3, 2016 7:08 pm, "masanamuthu arunachalam" wrote:


Do you guys any sense not even returning my phone aftrt 5 days of payment?

On apr 28, 2016 10:04 pm, "masanamuthu arunachalam" wrote:


You guys never listen. Let me deal you guys.

Account holder name masanamuthu
Mode immediate transfer
Ref. No[protected]
Date of transcation : 28th apr

My account i dont have to share with you as i never trust u guys by all means.


Thanks
Masu

On apr 27, 2016 6:44 pm, "masanamuthu arunachalam" wrote:


As per the telephonic conversion, i asked to give me the written information in the email that our customer service person mistakenly told that 2% charge instead of 5% but you guys are not mentioning it. Why?
Thanks
Masu

On apr 27, 2016 1:03 pm, "claims" wrote:


Dear customer,


Please make the payment through cash deposit or net banking & provide the proper transaction reference number with exact date of transaction & account number & account holder’s name as a reply to this email.


Regards
Team oneassist.


On tue, apr 26, 2016 at 4:37 pm, claims wrote:


Dear customer,


Please make the payment through cash deposit or net banking & provide the proper transaction reference number with exact date of transaction & account number & account holder’s name as a reply to this email.


Regards

Team oneassist.


On thu, apr 21, 2016 at 8:08 pm, claims wrote:


Dear sir/ma’am,


This is to inform you that your accidental damage claim for an amount of inr 4157/- has been approved.


Now to proceed with repair and other formalities you are kindly requested to make an online payment of excess amount of inr 571/- in the below mentioned account and confirm the transaction reference number with exact date of transaction & account holder’s name as a reply to this email.


Please be noted that repair work will commence on successful receipt of claim processing charges.


Plada account detail.

Bank account name : plada infotech services pvt. Ltd.

Bank account no.: [protected]

Bank name : hdfc bank ltd.

Bank branch name : vishal hall, andheri-e, mum-69.

Ifsc code : hdfc0000086


Insurance claim decision for mr masana muthu cust id: 601195_membership id: [protected]_sr. No. :-1334587

Amount

Amount


Estimate amount

4157


Less: deductibles


Salvage


Less: excess 5% of claim amount subject to minimum of rs. 500/-

500


Reinstatement premium

71

571


Net approved amount


3586


Regards,


Team one assist

Oneassist consumer solutions pvt ltd

www.oneassist.in

Description: description: description: description: description: description: description: c:\users\shubhang mishra\pictures\logo\1a - logo. Png


This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received it by mistake, please let us know by e-mail reply and delete it from your system. Any unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of oneassist. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

Hi,

First word i wish to tell about this company is BIG FRAUDS. Without informing me they simply debited amount from my credit card saying auto renewal. Now when i asked them to cancel and refund the amount . They are not canceling nor refunding, instead simply giving call and asking me the reason for cancelation again and again.

My advice please don't join. They are the people who is going to loot your money.

My email id [protected]@gmail.com

Claim no.: policy no.: 130011/48/2014/152
I have taken mobile with insurance of oneassist consumer solutions pvt. Ltd on 5.6.2014, mobile was theft on 13.1.2015

Immediately i have given complaint at polish station & also informed to oneassist consumer solutions pvt. Ltd.

I had submitted all documents as per there formate on 30.4.15
Oneassist consumer solutions pvt. Ltd people have also confirmed with me, what amount they have to pay me & i was accepted.

After that may times i had followup with them, still we have not received our insurance amount & also not received any feedback from them.

When i was followup with them, they just given us reply like will do something.
But not getting result after so many efforts taken.

After one year pass, still not received insurance amount from them.

We are not at all satisfied with service of oneassist consumer solutions pvt. Ltd.

People should think twice before taking mobile insurance of oneassist consumer solutions pvt. Ltd.

I purchased an iphone 6 and had it covered by one assist. Had registered a claim in october 2015 which got closed by early january 2016.

Now, have registered a claim on april 10, 2016. They raised a document pendency of replacement letter on april 14, 2016 to which i reverted on april 15, 2016. Post the revert, i did not receive any revert on the mails. Everyday i have been calling the customer care. All they have to say is that"sir, your case has already been escalated and our senior will reach you within 24-48 hrs." this has been going on and no action is being taken by the company to resolve the query and close the claim. I have recorded calls of the executives where they have promised to get the issues resolved but have failed time and again.
The company has been informed about the urgency of the matter and still the issue is being treated in an unprofessional manner.
Looking forward for collection of the damaged phone at the earliest and the replacement of the same.
Customer membership id:[protected]
Claim no.-sr#1368999
Seek earliest intervention on the matter.

I had bought mobile insurance from OneAssist on 17/2/2015 valid up to 16/2/2016. On 28/10/2015 my mobile was damaged in the rain.
I initiated a claim on the same day and sent the necessary documents on 30/10/2015.
Handset pick up was initiated on 16/11/2015 and they gave me the excess amount estimate of rs 313/- on 23/11/2015 which i transferred to them the very next day.
Still they took 2 months to deliver the replacement handset saying that there is a stock issue, i. e, 22/1/2016.
The handset they sent stopped working the same day when i rebooted the phone. Again i registered a complaint on same day and they initiated the re pick up of the handset.
The re pick up was done after more than a month.
Its been more than 3 since the re pickup, they are not giving back the handset.
Everytime i call the customer care, they say that there is a stock issue and they will come back to me within 48hrs and they never call back.
I am fed up of callig their customer care which i have done more than 1000 times in the last 7 months.
They are not even ready to provide resolution for my case.