OneAssist Consumer Solutions — Mobile assist mobile insurance | |||||
I had bought mobile insurance from OneAssist on 17/2/2015 valid up to 16/2/2016. On 28/10/2015 my mobile was damaged in the rain. I initiated a claim on the same day and sent the necessary documents on 30/10/2015. Handset pick up was initiated on 16/11/2015 and they gave me the excess amount estimate of rs 313/- on 23/11/2015 which i transferred to them the very next day. Still they took 2 months to deliver the replacement handset saying that there is a stock issue, i. e, 22/1/2016. The handset they sent stopped working the same day when i rebooted the phone. Again i registered a complaint on same day and they initiated the re pick up of the handset. The re pick up was done after more than a month. Its been more than 3 since the re pickup, they are not giving back the handset. Everytime i call the customer care, they say that there is a stock issue and they will come back to me within 48hrs and they never call back. I am fed up of callig their customer care which i have done more than 1000 times in the last 7 months. They are not even ready to provide resolution for my case. Was this information helpful? | |||||
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OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Mobile is Yu Yureka.
Reply
I was told it will be resolved by 24th May, but not yet resolved.
Hi,
Its still not resolved and no response from your side.
Its still not resolved and no response from your side.
everyone who have bought their insurances have just hated their service..M planning to register a complaint about them on consumer court whoever wants to join in may join in
everyone who have bought their insurances have just hated their service..M planning to register a complaint about them on consumer court whoever wants to join in may join in
Very poor service form one assist. they are running a fraud company. I suggest we place a Class action lawsuit on the company. Contact me at [protected]@gmail.com and we all can place a lawsuit on the company.
MY phone is with them for 1 month now but it is still under pending approval from insurance company.
They are way past their time frame for the approval but still no reply or calls from oneassist.
My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.
Let us all take action and show company like these that they cant do whatever they please without any consequence!!!
Relationship id - 946070.
MY phone is with them for 1 month now but it is still under pending approval from insurance company.
They are way past their time frame for the approval but still no reply or calls from oneassist.
My repair estimate is way higher just for a broken s7 edge display, but they are changing the back place as well as the motherboard. When asked them for re-approval copy, they are not sending the same.
Let us all take action and show company like these that they cant do whatever they please without any consequence!!!
Relationship id - 946070.
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