OnePlus India Complaints & Reviews

Then we contact charger oneplus 9r that time hanging prblm

I order one plus 9r 12/256 variant. but mo. are not placed or give me no any msg and order no. and amount (38976)are deduct in my credit card ac. so pls refund my amount or give me mo. . solve my case

It is not connecting to phone bluetooth is not working of neck band bullet z
Red and white light blinking Continuesly even when the band is off...

I didn't connect to phone properly bluetooth is not working
Red and white light is blinking Continuesly even when the band is off

The phone's screen started showing blue ink on the right upper corner of the screen and it gradually spread to the entire screen. When I approached to the service center ( same as mentioned above) they denied to cover it under warranty stating that there is a very small hairline internal defect which is usually caused only due to, as per the training they got from OnePlus, some physical damage and hence cannot be taken under warranty. I told them that neither any physical damage was caused to the phone, nor it showed any sign of some physical damage. But they still didn't agree to take it under warranty. They are charging Rs 8276/- for the repair. As a student, this amount is too heavy to my pocket and I have no other option for online studies so I had to give it to the serive centre. I am looking forward for your help.

One plus nord touch not working please kindly resolve this query

Oneplus 43 inch tv dispaly panel damged and holes new tv PURCHASE DATE 26/07/2021

PH- [protected]

10 June 2021 I have purchased new phone one plus 9r 12/256 gb in sector22 b Chandigarh market after one month complete suddenly volume keys button and center lock not working when I faced this problem I go for Chandigarh one plus customer care center he asked me you dropped your phone in one week and I shocked and I asked the question in customer care we have only single phone right know .you replaced this phone and provide new phone he asked me no and I asked here I lodged the complaining in cosumer he asked me ok .so please resolve my matter urgent basis.
Krishna lal Rana
Mob-[protected]

My Oneplus TV is under warranty period. Its display has stopped working. I have raised a service request to repair it by doorstep Repairing service. However, its been 3 months no one is coming yo repair it even after countless calls and emails to customer executives.

I purchase one plus nord ce and after starting using it i am facing mobile hanging problem. i am not able to take my calls as it get hang when mobile receive any call.

mobile is very slow and look as if mobile have hardware problem.

i tried to contact one plus service center but have no response.

please help.

I have taken one plus 5t which is my biggest mistake because at least in other brands if the device is discontinued than also we get hardware support but in one plus it is not there went to three service center but my phone not getting repair there is no skretch in my phone but loud sound continuously coming when calling someone but service center is saying no spare parts coming of 5t what should I do.
Regards
Tuhin Sigtia
[protected]

I have purchased through Amazon mobile 8 T in the month of December 2020 after lot of recommendations. Unfortunately the phone is giving lot of troubles as heating, quick discharge of battery, hanging frequently.
Being a Doctor it is very difficult for me to take this to your service center and also how to communicate when they will keep the phone.
Highly disgusting and disappointing for such a phone .

Order number - M[protected]

I had bought the original cover of one plus nord ce for my phone which turned yellow after two days o[censored]se. I filed a replacement request on One Plus Store app but the concern team rejected it. One plus customer service said you go to the service center, you will get the replacement from there but there is no service center near me, after that the customer service people said you send photo on whatsapp concern team Will call you But I did not get any call and they rejected my request. I took a cover of eight hundred rupees and after that see what they have done means they have done a very bad act।
Even having 15 days of replacement policy they Told me that quality request has to be reported within 24 hours, if the customer does not face any problem in this time, then what will he report. I want my money back otherwise I want replacement of cover. Eight hundred rupees is a big amount for me.

My display of one plus 5t went off…I went to change the display…and they assigned 8k approx for display change…asked them not to format phone as very crucial data was there in my phone….but next day they called and say that there is no data…when mobile phone was fell off the ground from u…along with display data also erased…The screen does not contain any data…..data is stored in flash memory….it has nothing to do with your screen as my phone is not dead….charging point light displays when I charge, key pad button also audible…screenshot button voice also audible…Lock Screen voice also audible…I didn’t allowed them further to repair my screen and asked to return my phone as it is….repeatedly asked them not to format then also they formatted….and now not accepting their fault and giving false and fraud reasons….totally unacceptable….please help me for my data retrieval…All I want is data retrieval.

OnePlus 6t under warranty but service centre refusing the warranty. It's been 15 days or more no contacts has been made, don't know where is my phone and what's its status. I've only a reference number VSJI7VDKH8MZ, please help me

Further to my complaint id ID:[protected]
I have not received any solution to the issues being faced by me.
The customer care executives keep asking me to update all my apps and thereafter this issue will be resolved, despite updating all still the issue persists.
Yesterday again I received a call from your call centre by an executive named Manoj Gosai who specifically told me that this is a software issue and it will persist for around 3 months and then my phone will be stabilised.

He specifically informed me that one plus service centre will not replace my mobile for software issues.
But i must point out that due to the faults in a new handset be it software or hardware its not a customers fault and you have to rectify it by replacement.
Why should a consumer be harassed for your software problems
He mentioned that everyday I have to keep updating all my apps for my mobile to function smoothly.
Is this your services for a newly purchased mobile.
instead of addressing the core issue of a faulty mobile you are asking the consumer to check everyday
I have already submitted my mobile 3 times to your service centre since I purchased on 20.06.2021
kindly resolve this issue on urgent basis

I purchased the new oneplus nord ce 5g on the 11th of June.
Order Number: M[protected].

A complaint was raised on early July for replacement as the phone had call connect issues and hanging issue.
while trying to reinsert the sim, the screen went blank and found to be cracked.

we have paid more than rs 24000 for such a low quality product trusting oneplus with no service or warranty at all within the month.

Take the mobile and return the money.

service was denied at centre too

I purchased the OnePlus bullets wireless Z earphones which are still under warranty. The right bud stopped producing sound, and even though I tried to reach OnePlus in every way possible, even mailing them my purchase details, INVOICE, and warranty card, the company have not responded.
This unethical behaviour is not acceptable and the customer service is very poor indeed. I want my earphones repaired or replaced.

I have bought One plus Nord CE from your officially app instead of Amazone ( pre Booking offer was 500 rupees cashback instant)
Before i order i have spoken to customer care date 11 jun time 1:00 pm. To confirm garrented gift approx 2, 699 so she replied yes you are eligable. I got my order without any package of gift. So i have called again to customer care on date 18 jun time 4:41 pm. She said yes defenatly you will get your gift witheen a week. But still im waiting.
I feel i have been cheated from your end. Solve my problem as soon as possible..
Mohsin i patel
[protected].
My order number- M[protected]

Hey guys
I am writing this because I am very dissatisfied with @oneplus and the team.
i had oneplus 8 two days ago i was going outside in little rain and oneplus is saying 8 series is water resistant but when i checked my phone it is not working now.
I have extended warranty of my phone, then
i go to one plus care and show them my phone they are saying it is liquid damage and it is not covered by your extended warranty i told them i was in the rain for only 10-15 mins.
They are saying sorry sir i will not include in warranty if you want to repair then you have to submit without warranty condition,
then i said if i submit the phone what will be the charge and how long will it take
They are telling me that we will update you within 15-20 days and if there is any problem with the display then you have to pay Rs.14, 500/- or you have to pay 75% of the MRP of the phone due to board problems Will happen.
Now I am wondering why did I buy OnePlus for 50000/- MRP?
I suggest you guys don't buy any oneplus series if they are saying that it is water resistant.
They are not helping me too my total money is like rain water, phone and warranty also.
Guys don't buy it you will realize in future why you bought it
Now I'm wondering why I didn't buy the iPhone, at least they will replace my phone.
This is proof that I have submitted the phone to OnePlus Care.
If you have any questions send me message or call on +91 [protected].
Mail me on [protected]@gmail.com
I will tell you what they told me in OnePlus Care.